5/5 stars for customer service, commitment, and professionalism! Bianca & Tyler are amazing and extremely dedicated to providing the best customer experience possible. I’m so grateful for you guys! Thank you for all your help and hard work! AT&T is extremely lucky to have such good employees at their store! 😊🤞

Our associate was very helpful & explained everything we asked of him. We were happy to make our switch from T-Mobile to you guys.

The first sales person we dealt with was friendly and helpful. But they did not have what we needed and suggested we go to Walmart to get it and come back to have the new phone set up. When we came back the second rep we worked with did not say more than 6 words to us. He has to change the sim cards to set up the phone. And the one that came with the new phone I had to stop him from destroying it. To which his attitude was it is just a prepaid card. But if something had not worked then we would have needed it.

The reason I gave it one star is because I couldnt give it a negative 5 stars. This place is horrible!!!

Ñot a company store. Any real problems, you have to find a company store..

Do not trust what you are told! I was straight up lied to multiple times by the manager Eddie and assistant manager Tyler. Led to believe the galaxy s8+ was worth $700 trade in vs the actual $350. That clearly states online after I done my own research. I was told by another location that this is a common issue they hear regarding the Calhoun location. They stated customers come in a lot saying they were given misinformation about a current promotion. Do your own research before you go. They also tried to make me believe the trade in promotion was for new lines only when I first arrived as the advertisement said other wise in the same store. Also some of the phone cases are twice as much as every where else. I purchased a Speck case from Best Buy for $25 vs $40-50 in the ATT store. Felt more like going to a shady used car dealer. This is just the highlights of my issues.

This At&t store and the company as a whole has been the biggest nightmare for the past 2 weeks. Their lack of organization and information being spread to their customers is horrid. I had originally gone to the store on December 10th to order a new phone for myself for Christmas. Everything about ordering it was perfectly fine. However, I was sent the wrong color phone, this was a mistake made on either the store or warehouses fault. Therefore, I took it back to this At&t store to have them take it back and to order the correct phone. Apparently this is not the way you return a phone, so they explained that I needed to ship it back to the return address and then they will take me out of the contract. Now, I was not informed by this store that before I gave the phone to USPS that if I had called and gave them the serial number to the phone they would have gone ahead and shipped me the correct phone. This has been infuriating because now the phone that I have shipped hasnt even returned to the warehouse and they are unsure of when it will return to the warehouse and now there is no telling when I will receive the correct phone or if the phone I had originally wanted would be in stock. I will not return to this store for any reason as their customer service is atrocious.

It was busy and qbout 45 mins to closing time but they were super nice about everything and managed to take care of all of us right before closing with just two workers. Great store!

I had a couple of questions about my IPhone11. Alex was the representative who assisted me. He was very patient with me, answering my questions as he worked on my phone. He was very professional! He was so very courteous! When I got up to leave, he walked to the door and opened it for me! I was very impressed with this young man! He is definitely an asset to the Calhoun AT&T!

My wife and I recently switched from Sprint after 6yrs. We walked into the Calhoun Store and walked out extremely happy new AT&T Customers. We couldn’t be happier with the customer service team there. They were extremely pleasant and very knowledgeable and made our experience there great. We will absolutely recommend them to friends and family. Our Sprint service was horrible pretty much everywhere especially at home and around our property...well it was horrible everywhere we went here in Georgia, parts of Tennessee and NE Alabama....After switching over to AT&T our phones worked Great and finally I can use my phone in my home and around the property. Hope they continue to improve in rural areas like ours. Best.

I was recently in the store to work on recovering my account from identity theft/fraud from my iPhone being stolen. I went into the Calhoun AT&T location not knowing if I’d ever get any kind of handle on the situation, but was very surprised at the concern shown by the employees and the eagerness to rectify and resolve my issues shown by Julie. I recommend this location above all the surrounding AT&T stores! Thanks, guys! :)

Friendly n some what quick service

Not very helpful and some clerks arent too nice I wouldnt visit there again !

Very helpful. Very knowledgeable.

Customer service was of no help - think it would help if employees were better acclimated with the items they sell.

Austin, Taylor & Blake were awesome! They were helpful and easy to talk to. They answered all my questions and were able to switch my service with no issues at all. It was a great experience and I actually had fun doing it!!! Ill definitely be back to that location for all my cell phone needs!!!!

Kevin was extremely patient and knowledgeable. I decided to upgrade 3 lines. He was able to tell me about each phone, operating systems, memory storage, battery life hours and even compare details like camera quality and talk time WITHOUT looking anything up! I was amazed at his kindness. He made my mom and I feel like we were important and appreciated customers. There have been times I wanted to leave AT&T due to customer service issues, but Kevin made up for it.Thanks Kevin!

Good people to deal with and happy to help.

Deanna helped me today at the Calhoun store and the time and care she took was AMAZING! So friendly and covered everything and made me feel so much more comfortable about this new phone I know nothing about! She really took the time to give us exceptional service!! Very personable and Im happy!!!😁

Went to get a new phone and they helped to lower my payments.

Taylor greeted us as soon as we walked in and told us she’d be with us soon! She provided us w great customer service and was able to help me w everything I needed. Very fast and exceptional service.

Purchased two(2) iPhone XR phones and had a wonderful experience. Staff members (Austin and Alex) was really well informed on the product and went out of there way with serving us. Highly recommended!!!!

Taylor was very helpful. She greeted me with a smile as soon as I walked in. She knew what she was talking about and could answer all my questions. She’s was professional and polite!

The representatives were extremely patient and very helpful! Best experience ever.The only thing that could have made the experience any better is if they could have told me about any sales promotions that I was eligible for to save some money.

As I waited I observed the employees, all but one seemed nice and proper. To my bad luck she attended me. I noticed her rolling her eyes at customers, being rude and seemed miserable to be there. She did a big sigh when walking towards me I went to upgrade phones and left almost two hours later, the entire time she complained about her job and gave me a story of her life and boyfriend cheating on her. I remember her name was Macy. If anyone goes to this store make sure you don’t get her. Everyone else was kind, I don’t understand how she was hired but it has been the only time I had a bad experience. Next time I’ll just wait for another one of the employees rather then to have to deal with her.

Good service as usual when they are not busy.

Received the best service while upgrading my sons phone. Systems were giving them issues but the manager did what she needed to do to get it done. I appreciate that.

Went to get my wife an apple watch and Lisandro Nunez was the best, he helped me get my watch trade in my device and answered all my question. Very professional. Great place ask for Lisandro Nunez.

DeAnna was an amazing sales women! She helped me and my son hand and hand with our transaction today. I will recommend her for ALL my business needs! Thank you Deanna for the best there is!

Sales person could not answer questions about paying a bill said she was unsure & that the app was not functioning properly. Which I already knew that was my reason for driving to store

This store is great at selling you something and not standing behind what they tell you when you buy it. When I bought my i-phone I had a gadgetguard put on it and sells person said not to worry about registering it, they had it in their system, just bring it back to the store and they would fix it under lifetime warranty if anything happens to it. Today, manager Amanda couldnt even find on theyre computer system where I had bought my phone. She would not help me at all. Good at sell, not helping.

Eddie waz great

Thank you so much Mayra. Everything was smooth and flawless. I appreciate you giving me all the promotions about direct tv and att internet. The phone you ordered for me works amazing. It also got her quicker than the expected delivery date! Will be my go to store in Calhoun!

Always buying phone accessories.

Kevin was super helpful and helped me upgrade my phone so quick. Shortest trip to a phone store I’ve ever experienced! Thanks!

A staff that is very knowledgeable. I drive over 20 minutes whenever I have a problem. I always leave very content. I dealt with Lisandro last time and he was very patient with me and fixed my problem. Great crew!

We have been AT&T customers for the last 20 years. However, as many phones we currently have and the upgrades we do, the service my husband received yesterday in the store was very disrespectful and horrible. My sons phone has completely shut down so he was upgrading. Remind you he is only 17. So they went in looking at phones, the sales man that was there kept handing $1000.00 phones to them. My husband asked if there was something a little cheaper, the Sales persons response was how cheap you want it, really how cheap. If you want cheap go to Walmart, he then said yeah just go to Walmart. Not an appropriate way to handle long time customers. Not happy with this situation at all. My husband walked out. I hope this is not how they handle their customers on a regular basis.

Lisandro was a great helping hand in my experience with the AT&T store. My brother had a ton of questions about certain phones before buying them. Lisandro knew every detail of each of the phones and sold us the phone that best suited us. He had great knowledge and was very patient. Outstanding customer service!!!!!

Some good people and some youd throw back if you were fishing.

Such nice people. The manager and his staff were so nice and professional. I upgraded 3 phones without a problem. So helpful!!

Good atmosphere everybody nice!

Knowledgeable staff whether iOS or android. Wait tine is generally not bad unless you go on a Saturday between 10 and 2. Seems to be there busy time.

We had Evis help my mother and I out. Great service, efficient and informative. Would recommend to anyone.

Amanda was fabulous. Went to and a wifi box to our account and she gave us all the information and recommended what we needed. Thought we had an issue so we took it back the next day and reassured us all was fine. Easy to get along with and fun to shop with. We need more Amandas in this world. Lifes to short to not enjoy it.

Thanks to Gage Adams for the wonderful customer service we received! He worked endlessly to fix our account and we couldn’t be thankful enough for him! He is very honest and done exactly what he said he would do. He fixed a terrible mess up that he did not create at all. Thank you so so so much Gage, from the Ogle family!

I was taken care of within 5min of my arrival and the sales person was very nice and helpful.it was a pleasure to have been there and all my problems were solved

Helpful! Allllmoosttt talked me out of an iPhone and into an android. (I should have listened)

Leshia was wonderful! Was able to do everything I needed and make it a pleasant experience to boot.

The knowledge of the staff here is absolutely inexcusable. The employees dont even know the difference between GSM and CDMA. This store is the most poorly run AT&T store Ive ever visited.

They never really assist as you present AT&T products from another store......consumer do not know which is privately owned or franchised....we just want you to honor the products you sell

The customer service is excellent. Wonderful service and dedication, especially Gage. Very helpful and supportive. Five stars all the way!!

Taylors was awesomely helpful with new phone and how to use !! A++

Great customer service and really helped me with my needs!

I would like to thank the staff at the Calhoun store for being so helpful and for going out of their way to help and explain my new phone .Thanks again !!!

I go and have time added to my phone every month I pay $65 a month so I can have extra data I never get my data my phone lags it slow I cant get on Facebook I cant get on the Internet or anything

So nice and friendly. Very helpful.

Very helpful staff. They helped get my mom a smart phone for very reasonable price.

They are very friendly and helpful until you need to make a return. They wouldnt help me at all when I tried to exchange a phone and just acted like Im stupid or something. They had a fill in manager from Dalton named Jackie that would rather talk to her friends than help me. The next day I went back after AT&T said the phone was definitely the problem and the actual manager named Casey was there. She was slightly more helpful but wouldnt listen to me and still wouldnt exchange the phone. Finally after calling customer service and threatening to leave AT&T they finally mailed me a new phone. From now on Ill purchase online or at least go to a corporate store.

All some place very nice staff all around great service

The Calhoun branch is not a corporate store and so cannot help you with many aspects of at&t service. They do their best, but really their employees could be trained better and know more about what their company offers.

I got very fast service and the sales people were a pleasure

There was one other customer in the store and 5 employees sitting around playing on their phones. After the associate determined my phone was messing up because I needed an update, plugged my phone into a table where the only 2 chairs were filled by 2 associates playing on their phones. Neither one offered to let me sit. She tried multiple times but my phone wouldnt update and I was told to hook it up to a computer at home. I was actually prepared to buy a new phone (Im due for an upgrade on my plan) but no one ever took a look at my account, even after I mentioned I needed a phone with more storage. Poor customer service and lost out of potential business. Will be going to Dalton or Cartersville from now on.

Slow. Bad data plans. Nice people. Good phones

I always have accomplished what I came for

Much better store and service than the Dalton store where thery were very very rude to customers.

Great prices great work great staff

Blake gave us very wonderful customer service!

This store is an absolute joke. They treat there customers as a burden. People stand around the store clueless as to where to go in order to be helped, and employees hide in the back from disgruntled customers. My wife was here trying to switch one phone to another with a different size sim. Simplest of tasks, the supposed manager disappeared in the back while my wife awaited me to arrive for approval. After waiting for her to come out and actually knocking on the door we finally got one of the employees to go back there, and find out what was taking so long...GET THIS, They back out without her to inform us that she was on break. SURPRISE ridiculously unbelievable

Went to store and waited 45 mins for 3 staff to greet me and ask if they could help me. 2 staff were helping people while the 3rd staff member was just sitting waiting. There were 2 people in front of me and they were waiting just as long. Was greatly disappointed in store. When i finally got to talk to someone...it was quickly known that they couldnt help. Just a sec of acknowledgement when a person steps in door wod be nice. So we can tell them our issue and or they can tell us if they can help or not. Me waiting for 45 mins to find out in 1 min after waiting for so long that thwy couldnt help was very unprofessional.

Quick, clean and easy.

The employees were excellent very helpful

Super friendly, helpful staff.

Ann was so helpful with my problem and took the time to help me even though it took longer! Excellent customer service!

Talked to an associate on the phone with a quick question... and she just said no and hanged up... very disappointed.

Unprofessional, unorganized. I waited for an hour. Once I spoke with someome, they told me that I could not purchase a phone from them in full as I wanted. Still a happy customer of this but wasnt satisfied.

Very friendly, polite, helpful staff.

Was very helpful

This has to be the WORST AT&T store that I have ever been too! They sold my mom a bad phone and wouldn’t replace it. Customer Service and Management are horrible. I would drive 30+ miles now to avoid this store.

The manager there was extremely nice and helpful!

I live in Plainville, which is right outside Calhoun. 15 minute drive.AT&T U-Verse gets me 350kb/s download speeds compared to using my PHONE as a hotspot for 6mb/s. Verizon phone. Ill be cancelling my AT&T plan, and Ill be switching to Comcast. Weve had AT&T way too long to be paying so much for so little.

We have a problem every month payin our bill! They cant get it right

Lisadnro was very patient with me, and answered all my questions. Thank you sir!

Good service from knowledgeable salespeople. I walked away confident in my purchase.

Wonderful experience . Alex was very helpful

Gage was awesome and very helpful today!

Friendly and very informative, and extremely patient!!

Place it is at,. No parking, and I dont use At&t

Went in to pay my bill ended up leaving with a new phone!

Lisandro was a great help!

Domenic is one sexy mothertrucker.

Every time I Go in there theyre always very helpful try to fix your problem if you have a problems .good group of people there

Did not an Otter case for iPhone 6. Have over charged for services and been rude.

They really are no help at getting my Direct TV bill pay

Sucks

They are nice and very friendly atmosphere!

There niece and polite

Always greatAlways help with my problems and always very friendly

Poor customer service. We have been att customers for years, and my mother was forced to use the restroom down the road.

Was ok did all we could do

Thank you, Lucindo, for being so professional and patient .