I went in yesterday to buy a car, and I couldn’t ask for a better experience as they exceeded my expectations. Ryan Rivera my sales man knew every answer I had for the car as well as being professional and understanding. One thing that I would say about this dealership is that you won’t feel like a fish in a shark tank like other dealers. They really seem to care about your best interest and definitely have a great team that is willing to work together. If you decide to come in I would definitely ask for Ryan Rivera. Besides that I love my car and here is a awesome photo I took on my phone in the Malibu canyons.

Chris Jack at Bob Smith BMW was phenomenal! His follow through game was impeccable and made the whole buying process via text and email very easy. He worked with my bank and made the purchase seamless. I couldnt be more happier with my M5.

I cannot begin to say only great things about Bob Smith BMW. STELLAR!Ryan Rivera helped us during the process of our new car. He listened to every detail and guess what… he delivered! This is how getting a new car should be. He made us feel very comfortable and couldnt be more professional.This is the place to go if you are looking for a great new car and if relations areImportant to you, look no further.Thank you guys and Ryan Rivera… you rock!!🙏🏻

A quick shout out to Bob Smith BMW and the service team there. John Hizon has been taking care of my BMW for the past few times I brought it in and the service has been outstanding! I highly recommend John to any one. Thank you John and Bob Smith!

The past 2 months I had two flat tires on my BMW 5 series GT, and John Hizon got it taken care of ASAP. He gave me a rental car and everything both times and I didnt miss a beat in my day to day at work because of his due diligence. I definitely would recommend him and Bob Smith to any one I know! Thank you John!

I purchased a used BMW i8 from these guys, I am an out of state customer so we had to do inspections and everything remotely. I am writing this review as a customer but also as someone that has been in the dealership world for years. they were very polite and accepting of all of my odd requests. the price was more than fair. the main reason i am writing this review is because in the process of getting the car shipped to me it was damaged. nothing major but it also wasnt something small. i had been fighting with the shipping company for weeks to get the damage repaired with no resolution. they would not report it to insurance or pay out of pocket for the damages. when I made the dealership aware of my struggles they PAID for the repairs. because they did not want a customer to suffer, even though it was not their fault! these guys will truly go out of their way to make sure you have a good experience. 10/10

Sam is AWESOME! Was out of there in less than an hour with a brand new car! Definitely recommend him and Bob Smith BMW!

Was sold a car with wheel locks but no wheel lock key. As luck would have it I got a flat. Tire shop would not attempt to remove lock because of liability. Understandable. Drove on the flat to BSBMW to buy a key but they couldnt help me. But for $380 and 5hrs labor they would be able to help me.

I bought my first car at BMW Calabasas! I highly recommend Ryan Rivera as he was a big help in helping with the purchase! Made it super easy

Ryan Rivera handled my M440i build. Everything went super smooth. He took me through the car when it arrived. Very knowledgeable. Highly recommended.

Ryan Rivera was my salesperson for my new i3. I cant think of a better person for the job. He is always responsive and accommodating . He is also extremely informative. I will recommend him to all my friends.

Really impressed with the process from beginning to end. Sam Straus was extremely knowledgeable, friendly and not too salesy. There was very little negotiating due to the current market conditions, but I feel it was a fair price and I wasnt pushed to buy any of the pricey add-ons (that we all dread). The car was fueled up, charged and cleaned throughout. All in all a very pleasant experience - even the coffee is tasty!

Highly recommend everyone at this dealership except for Rob Meyer. If you’re bringing your car in for service, do yourself self a favor and tell the receptionist you don’t want Rob to be your service advisor. Completely neglected to communicate with me about the service being done on my car, and was easily the worst experience I’ve had at Bob Smith.

STAY AWAY! Worst customer service I have ever experienced in my life. Our 2019 X7 have issues like no other car we ever had before, yet this is not what bothers me.When coming to Bob Smith service department it’s a nightmare every single time! They will make you feel like they doing you a favour and will help with anything and will keep try to sell you things for a 2 years old car with about 20k miles.Not only im not going to buy any BMW again, I’ll make sure to spread the word keep all of my friends and family away from this dealership.

Been leasing cars at Bob Smith since 2006. Keep going back because they make everything very easy . Greg Huber goes out of his way to make the process go smooth . Shant is also a great help explaining and programming new features.Great job guys !

Ask for Ryan Rivera, he is the best! He is genuine, friendly and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I had a great experience at Bob Smith BMW, No-pressure, and I didnt feel rushed.

I purchased my first BMW from Bob Smith in 2006. Since then I’ve purchased or leased at least 6 cars from them and have referred dozens of people as well. Their customer service is second to none and I can say this with complete confidence after doing business with other dealers in the L.A. area. The efficiency of their service department is exceptional and Catherine Hodac who oversees the operations there is a superstar!

Awesome Customer Service. Go see Sam in the Sales Department! Very Knowledgeable about The Ultimate Driving Machine. A very organized Service Department.

We were so happy with our experience with the team here at Bob Smith. Greg Huber, Shant, Catherine and the entire family were incredibly informative, supportive - and hard working - to make sure our own family found the car that made the most sense. Incredible effort and result - couldnt recommend them enough!

I wish Greg Huber and Shant were at every dealership! I chose to buy my car after leasing which I have never done before. Greg walked me through every process. He helped me with understanding next steps and the best options for me. He really took care of everything for me. Im so grateful for him. Shant was great too. The attention to detail was very much appreciated. I drove away feeling great with my decision and purchase. Thank you guys.

Buying a car in this market is crazy but Ryan Bosman still managed to make it a pleasant experience. As other mentioned he has a calm, welcoming, no pressure attitude which was very much appreciated. I look forward to coming back for my next car!I visited other BMW dealerships in my search and Bob Smith Calabasas was by far the best experience.Thank you Ryan!!

The best shopping experience I have had in years. Make sure your advisor is Stefano Balbusso. A kind, correct and transparent person who is always looking to offer the best to his client. I made the decision to buy my first BMW there despite having many options in other dealers given to the great service and support in the process.

Ryan was amazing! So knowledgeable and helpful. Made my purchase a breeze!!Color me happy!!!!

Antonio Tate helped me find the car that I wanted. He was very knowledgeable on the vehicle that I selected and went above and beyond to make sure I got the best deal. I recommend buying or leasing a car from him and Bob Smith BMW. A great team that welcomes you from the moment you hit the showroom and they provide magnificent service. Thank you! Antonio, you’re the man!

What a blessings it has been to get this car. Hans has been soHelpful and answered so many questions that we had. He has been patient and provided great customer engagement through the process. Thank you Hans!!!

I have bought my first BMW with Ryan Rivera and he was so helpful and easy, he tried his best and we could choose our best option, I am so happy with his suggestion, thanks Ryan

I was just helped through one of the most gratifying car buying experience that I have ever been through. Salesmen Greg Huber pointed me in the direction that benefited my driving needs as well as my wallet. I AM STILL buzzing over it . A JOB WELL DONE.

I had a wonderful experience with Bob Smith BMW. I worked with Greg Huber and he and his team made the process easy and enjoyable. I ended up with a great car at a great price. If you want someone you can trust I highly recommend them!

I was in the market for a CPO X6. Recentely one came available @ Bob Smith BMW via Auto Trader. I reached out to an internet sales representative there, and I felt he was coming across rather condescending and rude. I was starting to become disappointed as I was really in love with the car. But I no longer wanted to deal with this associate. I decided to search Yelp reviews for Bob Smith BMW, and a sales associate by the name of Nancy Camacho held most of the best reviews at this location. That day I reached out to her, explained my recent experience, she immediately took over the sale, was kind, professional, and I drove home my dream car that afternoon. People ultimately buy from who they like. Nancy was simply outstanding. I am grateful for all her help.

My car gave me a notification that it needed more coolant and I knew I must have been overdue for having my car serviced so I took it in to Bob Smith where I bought the car. When I called I told them I wanted to see if there was a leak because I had to put coolant in twice in a few months, and that I also needed a service. I picked it up the next day and when I drove off the coolant light was still on. I mentioned this to Kurt and he told me I could just add some coolant and bring it back in. I felt nervous about going back there, so I went to Rusnak instead. They found a leak, fixed it, and everything was fine. Just 8,000 miles later I have been hearing a scraping noise when I brake, so I brought it in to a different dealer and they showed me that both of my rear brakes are worn down and scraping the rotor. I am not an expert I just cant imagine that the brakes got this bad without it being detectable at the service I had in March at Bob Smith.

Hey I want to share a rip off. Always place your order online because the dealer has differece prices I mean big difference.I always buy online except 🙃 this time and I notice my total they gave me at the dealer was way too much. For oil filter antifreeze and thermostat was $414.76 and online was only $245.00 big difference ah well they gave me my money back always check prices with this dealer because it is a rip off. I have proof of the price and I will post them later.

The five stars are for Stefano Balbusso. Stefano offered outstanding service. He made the buying experience painless.

Greg is a amazing person. Also Sean too.He helped me get the job done. I will never go anywhere else but bob smith even I live in Irvine. My second car from him and both amazing deal and got me approved.Greg your the best.Talk to you soon. I love my new m2.Thank you 🙏

Greg Huber provided the best experience and service I have ever had buying a car. He and Shant made it easy and enjoyable, and took their time with me explaining everything. I have other dealerships close to me, but I drove 1 1/2 hours to get a car from him. I 100% recommend him to anyone in the market for a new car.

Had such a great experience with Bob Smith BMW. Ryan Bosman was exceptionally helpful and informative. Very professional staff. Cant find enough words to express how happy I am with Bob Smith and specially with Ryan. Ask for Ryan he will definitely answer all your questions and will get you in you dream car just the way he did with me.

I just had my new M550 delivered by Greg and Shant and couldnt be happier with the process. Both made it nice and easy and treated me with the utmost respect and professionalism. Greg and his team are the only ones I will ever buy a BMW from going forward.

Paul, Greg and Sean are amazing. They listened to what my twin 16 year old needs are and added ideas that didn’t even cross my mind. And there it was..... the car that made them and their parents the happiest 16 year olds. Thank you guys for a fantastic experience.

Once again excellent service and extra care from my go to service guy Paul Simms. Can’t say enough good things about my experience at this dealership.

Recently went to find a new 3 series for lease. Very helpful staff and very quickly cut to the chase. No haggling or usual car salesman talk. Genuine experience and would recommend. Amir was our salesman and I would recommend him specifically, we had a car picked out and ready to go in under an hour.

I cannot speak more highly of Nasir Khan and Justin De Leon at Bob Smith BMW. I was a first time BMW buyer, and both of these gentlemen made the experience completely easy and seamless. I was truly impressed by their exceptional service and look forward to purchasing from them again in the future.

Antonio Tate is your guy & Bob Smith BMW is your dealership if you want a good price and quickly get in and out of the dealership. I happened to call Thousand Oaks Rusnak BMW first and they were the worst. In the middle of a pandemic Mark couldn’t give me a price on a car over the phone, was playing all the typical dealership games, wasted about a half an hour of my time all while Mark talked pedantically to me. It was a shockingly bad experience. Their loss.I then called Bob Smith. Antonio immediately went over his current inventory and listened to what I was looking for. Within 15 minutes we had identified a car & worked out the financing.The next day I came in & picked up my car & everything was delivered as discussed.Fantastic experience!

I sell Volkswagens out in Tampa, FL, and worked with Justin Rubia over the phone. Sent my dad up there from San Macros, CA and Justin Rubia took amazing care of my dad. Gave him hands down the best price out of all the dealers from San Diego to LA. Answered his calls and texts immediately. MAKE SURE YOU ASK FOR JUSTIN RUBIA!!!!

I’ve been coming to bob smith bmw since 2017 for service and maintenance. Paul (Simms) has been my service advisor and always providing the best customer service to me. He is such a professional and takes care of me from beginning to end of the service process. Thank you Paul and Bob Smith BMW for the wonderful service, all the time!

Ive purchased 4 BMWs from Bob Smith and have worked with Greg Huber in sales. Hes a pleasure to work with and has even helped configure a custom order for me direct from Germany. Friendly staff and great service department. Top notch!

Ask for Nancy! She is a true professional and a pleasure to work with. She treated me with trust, respect, and kindness. She truly listened to me and my needs. In the male dominated world of automobiles, I prefer giving my car buying business to a female...and Nancy is one that is deserving of it!

Ive been buying and leasing BMWs from Bob Smith BMW since 2013 and have had great experiences each time. Greg Huber had been an amazing help throughout the process. Financing is quick and easy and their hours are flexible. Highly Recommended!

Stefano Balbusso is the best! He went out of his way to give us the vehcile of our dreams. Other BMW dealerships couldnt give us the time of day. He was superb in his deliverance and professionalism. Thanks Stefano, it was a pleasure working with you!

I’m thankful to have worked with Greg Huber. He’s a genuine car (and truck) enthusiast, so he knows his stuff when it comes to every model and the true value of every available option. I trust his guidance and would recommend him to any friend

Went in just to explore my options and I was helped by Shant M. This guy knew every speculation of every car I pointed out to help me decide on my new car. He also helped me get a better deal than most Dealerships that are local. M4 Baby! Thanks Bob Smith and Shant! ///4 Oh and AMAZING service!

For me there is no second choice when it comes to choosing a dealership. Ive been a loyal customer of Bob Smith BMW since the 80s. John Birch was my go-to guy and now its Greg Huber, Shant and Chris who continue the excellence that makes leasing a new car an event I always look forward to. You cant top this experience! Thanks guys!

I have just placed an order with your dealership with Stefano Balbusso. I want you to know that you have a great employee in Stefano. He was very attentive and more importantly got me through the process of ordering my very first car. I traditionally just buy off the lot but this new X5 x45e, which will be my second X5, was very hard to find along with the features I wanted. I had tried to deal another dealer in the area and they couldnt seem to get the order placed and I had to repeatedly ask for updates only to find out that nothing had moved forward. Stefano not only got back to me quickly but ensured I had everything in the options I wanted. If he is an example of Bob Smith BMW, I think I will be a lifelong customer from now on.Thank you for having him on your staff!

Weve bought and leased BMWs from Bob Smith BMW for the last 10 years and its always been a pleasant experience. Greg Huber assisted us for the first time 36 months ago and with the current two leases and one purchase. He is great to work with, makes himself available based on our schedule (since we live 70 miles away) and makes our car transactions very easy. Highly Recommend Greg!!!!

Outstanding customer service. Sales person Stefano & finance lady was courteous, helpful & professional.

People dont care how much you know until they know how much you care, - Theodore Roosevelt. This quote really resonates with my experience at Bob Smith BMW. Its not often you walk into a car dealership and receive world class service and genuine care. I must have visited a handful of dealerships before I visited Bob Smith BMW in Calabasas. Believe me when I tell you, I was treated like a peasant at every single one before Bob Smith. Amir Azizi is by far one of the best! He took time to get to know me, build rapport and find common interests. He really cared about My goal and made sure he went above and beyond to get me there. He was respectful, courteous, and most importantly, he was a man of his word. He was fully transparent and made sure I was comfortable with everything. It got to a point where I felt like I wasnt at a car dealership. Because of Amir and the amazing staff from the admins up front to the finance guy, this car buying experience was the best I ever had, BECAUSE of Amir and his ability to communicate and quarterback his team effectively. From the moment I stepped foot into the dealership to driving off, it was world class. Thank you Amir and all of Bob Smith for your care and dedication to your customers. Loyalty, Loyalty, Loyalty.

Go see Campbell Davis for great experience - walked me through entire process, honest feedback and zero pressure, helpful considerations about different options, made the entire process super easy - will be back for my next BMW

Thank you Rob Meyer.He is very nice service manager

It is with sincere gratitude that I thank Andrew Synesiou and Matt Forutan for their exceptional service. They are committed to the customer and make a huge effort in ensuring the customer gets what they want. I could not be happier with my BMW 330i, I look forward to purchasing from them in the future.

Excellent Experience buying from Bob Smith BMWHaving reviewed ratings from Google, Yelp, plus friends and colleagues, I contacted Greg Huber at this reputable Calabasas dealership. He readily answered questions without the typical car sales doublespeak. Greg was bottom line and made sure that our questions were answered fully. He even offered to bring the car to us for a review and test drive.This purchase was a positive and easy one. We will be back for service and certainly to make future purchases. Many thanks to Matt Smith - Sales Operations Director and Greg Huber - Sales Portfolio Manager for your professional and timely expertise and kindness.

If you ever need a car and it happened to be BMW, you must see Eddie Rustom.I leased 2 cars from Bob Smith BMW this year (2018 440i and 2019 M550ix) and both time Eddie made shopping experience great. I probably spent not more than 2 hours each time between test drive to signing with the finance.

It has been a long while that I had a great experience in buying a car. The Buy Your Car From Home option was really convenient and easy to use specially during this pandemic. Everything went smooth with Cole and Paul. Both did not come off as aggressive and made the transaction as smooth as possible. Giving a personal touch is not something you see everyday. I will certainly come back and use their Buy You Car From Home again.

Great experience, got my 4th car with Greg Huber .Professional no BS . Finely a care salesman that know what he is doing and taking good care of the customer.Planing to come next year to get one car for my daughter 😎

Had thee worst car buying experience with these crooks. I made a formal complaint with BMW USA. It’s a shame because I went to a BMW dealer to have a quality car buying experience.Bob Smith BMW Sales representatives, ALEX Rustamov, CAMPBELL DAVIS and PAUL NEMA were all unpleasant to work with. From terrible costumer service, false advertising and absolutely disrespectful staff. My husband and I drove from Las Vegas to test drive and purchase the car. I then had the car shipped home to Vegas. Once my car was delivered, I noticed the horrific back seats that were completely ruined/ car seat marks and hard glue substance all over the back seats. The seats were not shown on the advertisement photos in that condition, nor were they like that when I went to look at the car. They did nothing about it and didn’t get any follow up from the manager.Paul said he car pay $100 for it to be detailed, as if that was going to fix the problem. He knew the seats needed to be completely replace. Paul Nema should be a shame as the sales manager, he knew that was wrong, unfair and condescending.They were all very rude, dismissive and showed no sense of costumer care or concern. These people delayed shipment of my car delivery by 3 days and picked a transpo service that had no credibility.

My whole experience was amazing, fun and easy. I worked with Amir Azizi. He was great to work with and gave me a lot of confidence that I was getting the best deal on my M240i, which I LOVE! He was really patient and answered all of my questions before and after the sale. He even helped me to return my previous BMW which I had leased elsewhere. That location (no names) was not responding to me. Amir went above and beyond and advised me on how to prep my car for the return. I didnt owe anything at my lease end!! Now I refer all of my friends to him.

I love this dealerships service department. They have always taken good care of me when I had taken my car in. The last two times I had to go in was due to an emergency, so I didnt have an appointment.

Ive been trading cars a lot (BMW is my 10th car) so I always have negative balance. I have a repo on my acct (car under my name, ex did stopped paying for the car). My credit score was NOT excellent. All bad for a luxury car. But staff at Bob Smith BMW made it happen! Theyve negotiated with the bank to get me approved! Elham my sales manager is so genuine and honest you can feel her sincerity about helping her customers. It was a long shot for me to be approved even for a used car but shout out to Elham and to her supervisor Paul for his magic in getting me a deal! I highly recommend this place!! Lovedexperience!

Hello We recently purchased a vehicle at Bob Smith BMW and our experience was amazing. First I would like to say their whole staff is phenomenal. Our sales manager was Stefano Balbusso he was excellent he made our experience Of purchasing a new vehicle very smooth. He was very patient in showing us different cars and our different payment options. He was very detailed and patient with us thank you so much Stefano for your great customer service. He went above and beyond to make sure we got the vehicle we wanted. Also a huge Thank you to Stefano’s manager I did not get his name but he was also amazing he played a huge part in us walking out with our dream car. I appreciate all the staff excellent customer service would definitely recommend.

I was very impressed with the level of service I received from both Nasir and Justin when I stopped at Bob Smith to check out a CPO BMW I had found online. I called 30 minutes ahead of my arrival and asked about the BMW I was interested in. When I arrived I found the car parked out in the front ready to go test drive. Justin was very knowledgeable about the car and showed me the ins and outs with tons of proficiency. He also made me feel very comfortable while test driving and I didn’t feel rushed at all. Nasir, the sales manager, took his time to explain everything from financing options, to CPO coverage, to maintenance packages in detail and was able to answer all my questions. I never felt pressured by Nasir nor did I ever feel like he was using typical car salesman tactics. He even spent time showing me all around the dealership and took me to check out the service department. And WOW was I impressed by how clean and organized the shop was!After leaving Bob Smith, I continued on to the next BMW dealership in the area that had another vehicle I found online. I was no where near as impressed by the level of service.I returned the next day to Bob Smith and purchased the BMW I test drove the day before. I couldn’t be happier with my decision.If you’re in the market for a BMW, you’d be wasting your time if you go anywhere else other than Bob Smith. And be sure to ask for Nasir or Justin if you want to have the same experience as I did!

Great customer service by John Hizon. I only take my vehicles to Bob Smith for service.

Staff was great, kind, and very helpful. Nancy Camacho was awesome!!! Our overall experience was great!

Greg Huber and Shant truly keep me coming back they treat us like family honestly

These people are on it. My service guy Rey, has helped me out so much with warranty repairs. I have a 2011 328I, with 101,500 miles on it. BMW factory warranties are amazing. 150,000 miles or 10 years. Over the last year, they have repaired or replaced the following at NO CHARGE!!! Valve cover gasket, ignition coils and new radiator. At least 4 grand in parts and labor. Always check with BMW before taking your car anywhere else. Lots of things under long term warranty!!!!

Fantastic dealership - Ive serviced my 2017 535iGT there since Ive owned it and never had an issue. Rey in the service department has always gone above and beyond by ensuring theres a loaner car available, following up with me after each service to ensure everything was taken care of. Will definitely be a repeat customer!

Thanks again! Exceptional services.

Antonio was extremely helpful and very knowledgeable

We really had a great 530i buying experience at Bob Smith. Ryan our sales guy was awesome. The deal was great, I would highly recommend giving these guys a shot at your business

I have purchased many cars and BMWs over the years. Bob Smith BMW is by far the best in my experience working with car dealerships. Stefano Balbusso was extremely professional, courteous and has a great sense of humor. He made my buying experience top-notch. I will be back again.

I didn’t end up buying a car from Bob Smith BMW, but can’t give enough credit to the professional staff and great service I received throughout my search. Specifically my rep, Campbell Davis, went above and beyond to make sure I was supported. His professionalism, patience, and responsiveness goes a long way in an industry that gets a bad reputation, and if I’m ever in the market for a BMW again, I will definitely go out of my way to work with Campbell and the rest of the team at Bob Smith.

We have leased four different vehicles from Bob Smith BMW over the last three years. Every experience has been really, really good, and as a rule, this is my least favorite shopping experience. The staff is great and Campbell Davis is particularly knowledgeable and makes the process easy. Service is good too. I HIGHLY RECOMMEND.

Called for a simple oil change request and been promised to be done in one hour if I will arrive at 8am. Upon checking in with service advisor, he informed me that it will take around 3 hours. Ok.I asked about loaner, nothing was available. They offers me Uber home, amazing! After one hour exactly and several promises that Uber is “coming” or “cancelled on me”, I ordered my own Uber in one minute...Amazing and clean facility, but completely careless staff.

Jacinda was very kind and gave me a lot of information I was looking for.

Mostly good service but if they are going to sell cars with a manual transmission they should have the resources yo see them.

Living in Calabasas I decided to lease an 8 series from them a month and a half ago. You would expect them treat their loyal customers with little respect.I returned back to lease a second car from them.Very unprofessional salesperson. I tried dealing with JUSTIN RUBIA and he was rude from the getgo. I test drove the X3 and waited for 15 minutes for him to show up. He clearly didnt care about making a deal. I asked if it was better for him to call me with a quote and he said yes. 6 hours with no call so I followed up with a call and left a message. 9 hours later he decided to return my call and only say sorry the car is sold. I asked why it took him 9 hours to call me back and he said he was with a customer. I said that was very unprofessional attitude and I need to speak with the general manager. He said you can speak with whoever you want and hung up on me.I will never step a foot in this dealership and would take my 8 Series for service at another location.

Just an amazing dealership - after using other dealerships much closer to me. I have purchased 4 cars because of Greg Huber, through the internet fleet sales, who gives me the straight answers with no pricing nonsense. I go back there over and again for service, driving 45 minutes, because I trust the team. Now my husband purchased his first BMW and is VERY happy. Greg, once again, does it right.

We did a lease-end return this morning and had a great experience. It was fast and smooth -- in and out in 30 minutes. Many thanks to Greg Huber and everyone else at Bob Smith for making things so easy.

TL;DR - I bought a used M4 convertible from halfway across the country sight unseen for a very competitive and fair price, with a streamlined and honest/fair process. If youre in the LA area (or even if youre from out of state), go see Nasir Khan at Bob Smith for your BMW needs! NO outrageous hidden fees. Fair pricing on used vehicles (YMMV obviously)Details: My specific desired trim of M4 convertible happened to show up at Bob Smith after months of waiting. It was listed at a very competitive and fair price (esp considering used car prices during the pandemic). I called Nasir and found out to my surprise there are no hidden dealership fees or exorbitant/useless add-ons which are way too common in car sales these days. Just standard CA dealership fee, my state TT&L, and a small fee for a third party company hired by Bob Smith to handle all paperwork between the two states for said TT&L. Nasir was very efficient in scheduling the car to be delivered to my independent mechanic for pre-purchase inspection, and it is something that Bob Smith actually requires for out of state sales, which in my opinion shows trustworthiness. Everything went smoothly, car reported to be in great shape. There were no problems with my bank financing and fund transfers. Nasir also arranged a fair priced enclosed transport. Car arrived in great shape and has been a blast. The one slight hiccup was that title/registration took somewhat longer than expected, but this is not completely unexpected due to interstate dealings and the ongoing pandemic. Overall extremely happy with how straightforward everything was.

I am wait to long time every time I need pickup parts. Today no more cashier

Excellent BMW dealership! And Cole VanDeWoestyne is the best customer assistant you can met there! Thanks Cole!

Bob Smith BMW had a pressure free environment while accepting my business. Cole and the team of professionals made sure I got the deal I wanted and needed. I drove in with a VW Golf and drove out in a ‘20 BMW X2 and I am still in-love with my new vehicle and the financing that fame along with it. It was an exceptional buying process and I am ecstatic about my future experience with BMW!!!

Fantastic service department.

The best dealership hands down! Would recommend 100%. Fantastic service advisors (Kurt is amazing!) yes yes yes

In one word, amazing. Ryan Bosman and the Bob Smith family are there to serve you as a customer. They work tirelessly to do everything to your liking. It is a great place to buy your next car. I cannot be more appreciative of them.

Amir was very helpful in making the trade in of my BMW as seamless as possible. Highly recommend working with him.

To be brief:1- Avoid Bob Smith BMW, they are rude and useless!2- Go to Center BMW, they are professional and helpful!Asking why? read below.My wife and I had decided to purchase a 530 we had seen elsewhere. Before heading out, a friend (who is also looking for a 5 series) pointed out three 540i options available at Bob Smith. We said fine, let’s go there and check. We tested the first one, and man we loved it! So, already decided to check the two others to choose the one with cleaner interior and smooth drive.As soon as we sat in the SECOND car, the sale manager, Alex Rustamov, opened the driver door and yelled at us:GUYS YOU CANNOT DRIVE EVERY SINGLE CAR!Really?? Who buys a car without test-driving? Is 2-3 cars “every single car?” After explaining, he allowed us a “few minutes” to test a second one. But not anymore! He said because he pays the person who accompanies us for test drive. (Surprise, surprise!)We had a short conversation on prices, but long story short, we didn’t even waste more time and went directly to Center BMW in Van Nuys. It was around 5:00pm on a Sunday then. They were nice enough to allow us to test-drive the one we had chosen (for a second time, just for a peace of mind) and were super nice to stay OVERTIME a couple of hours to finalize the sale and finance process. We drove home happily with a beautiful car!At Center BMW, staff were helpful and professional. They spent quite a bit of time to adjust price and rate to help us out and to make the buying experience easy for us. Highly recommended!Thinking of what happed at Bob Smith, I am seriously wondering who gave the guy ‘Alex Rustamov’ his job!! We faced the rudest and the most unprofessional sales manager ever. He basically lost clients who had already made their mind to purchase. And also lost a potential client! I can imagine not all staff at Bob Smith are like him. Otherwise the dealership would have gone out of business already!I already shared the story with close friends/colleagues. I am writing this review so that any future client knows there are far better BMW dealerships with staff who not only know how to talk like a human being, but also exceed expectation in meeting customer needs.

Antonio helped me with the purchased of two vehicles and the process was seamless. Everyone involved was extremely pleasant and very helpful. I will definitely be going back to Bob Smith when it’s time for my next purchase.Thank you for your making my experience a great one.

Cant be bothered to give an estimate for a battery replacement. Too busy to bother with small stuff.

Love my new (pre-owned) X5! There was a slight issue upon drive off, but the service provided by Ryan (pre-owned sales) & Christina (service) was handled in a professional & expedient manner. I appreciate all that they did to make us happy with our purchase.

Please have anyone from management contact me I have information about one of your employees embezzling from company. His name is Tigran Zacarian aka Tiger

Met with Greg Huber for the end of lease checkup on my 2016 320i. He offered me several options. I picked the one where I was able to purchase my car at a discount. The transition from turning over the car and buying it the next day was very smooth. He even provided me with a loaner. I highly recommend Bob Smith BMW and in particular Greg Huber.

Matt Smith and Greg Huber are both amazing and fantastic to work with!! I really cant say enough good things about them!! I have been leasing my cars for years through them and will continue to do so. My lease was up during COVID and they helped to get me into an amazing new car with zero headache or hassle while being quarantined. It was actually quite the opposite, they somehow made the transaction actually enjoyable...not easy during times like this. I would HIGHLY recommend giving Matt & Greg at Bob Smith BMW a call when you are ready for a new vehicle, they will treat you like a VIP...they are simply the best!

I waited more than 40 minutes just for return part which was wrong part they send to me this is the worst customer service I’ve ever seen.