Worst pharmacy in butler. They are slow,rude and dont follow hippa laws. I once was told from across the room they wouldnt fill my script. They called the hospital. To tell them I had a script for the similar med that was already gone. Very unprofessional. I should have sued for the hippa violation.

Nice, big, clean store with good cashiers. Good prices too if you have a Plenti card.

Ive been a Main Street, Butler Rite Aid customer for years. The New Store is nice enough. Clean. Well stocked. I use my R.A. Members card regularly. Lots of great deals when you have time to search out the bargains. Many high quality products that are not always easy to find elsewhere are also available, at premium prices of course but I wont criticize for good business practice.I must agree with the previous commentary upon the poor work ethics of some pharmacy personnel to the extent of encountering blatant rudeness by several pharmacy employees. I have also witnessed bewilderingly inefficient behind counter procedures. One time I received a script in which the pill count was short. To managements benefit however, this most serious issue was professionally addressed and immediately corrected. I also commend the store as a whole as attention to such issues is obviously being made. The service quality and professionalism has come a long way since store opening and continues to progressively improve.As a regular customer I have come to know a few employees well enough to engage in casual conversation. Generally speaking there are some very nice folks working there, cashiers in particular who are excellent front line Rite Aid representatives.

I had a really good experience at this store. I had to get a tetanus shot and the pharmacist male (Stephen) was very helpful and made my day. He was so sweet and caring, I would definitely recommend this store to anyone else!

Horrible service. Utterly ignorant. I called them to ask if I can return my product, and they claimed I can too return the product, yet when I went into the store to get my refund, they told me it is undoable. Disgusting.

This pharmacy is absolutely horrible. They will have you standing there waiting (acting like they dont see you) until you get so frustrated you have to literally raise your voice and wave your hands to get someone to the counter. Then your prescriptions are never ready when they are supposed to be. I came in to refill three prescriptions and was told it would be 20 minutes. An hour later I approached the counter, had to yell for service again, and was told they hadnt even started to work on them yet! Then today I called in my refills at 9 am, the system said they would be available at 1145. I showed up at 1pm because I know this place. Again I stand there for 10 minutes, the only person in line mind you, just to have them tell me it will be 15 minutes because they are still working on them. One is an over the counter med that I get prescribed so my insurance pays and the other an extremely common anti-depressant. Easy to fill, Ive gotten both for over 15 yrs, always the same. I advise anyone in need of a pharmacy to GO SOMEWHERE ELSE!

I’ve used this pharmacy for a very long time. 1) nice customer service 2) convenient and fast. Lately, the later is anything but true. Dropped a prescription off last week on my lunch break..went back after work, it wasn’t ready. Went back the next morning, still not ready. I went two days without my meds bc of this. Understandably, things as such happen from time to time, so I gave another chance. This morning I went in to pick up a prescription that I dropped off last night at 5:30 pm. It wasn’t ready and I was told to give them 15 minutes, which I don’t have since I am on a schedule. This store is no longer convenient or speedy, so I have to take my business elsewhere.

Employees are very friendly and apologetic, but extremely understaffed. I feel bad that their company does this to them. Prescription was called in yesterday; Waited from 11:25AM-12:45PM to get 2 prescriptions done today. I would have just left, but they were already in process. Needed the meds. to keep from getting sick. Even though the hours and convenience are nice for me. I was a first time pharmacy customer; but last time Ill ever go to this location for meds.

This is the third time I have asked to have my prescription home delivered and this is the third time they did not mark it as set up for home delivery, why offer a service if you cannot commit to actually doing it, wanted me to wait 4 days without my blood pressure pills as they only deliver on mondays and Thursdays, think we will be changing pharmacies very soon, my mother has also had problems with them too.

For where it is this store is very clean. And you get the added benefit of some really interesting people watching because the bus hub is across the street. Love it.

Theyre getting better since their move from across the street. The new location is a lot cleaner and well-lit then previously, although some of the staff are still pretty grumpy.

People in front helpful and funny. The pharmacy is different story

This place is totally unacceptable. ..more than once Ive called to see if a prescription was ready and was told yes only to show up and it wasnt done! I sat in the drive thru for 20 minutes today because my daughters antibiotic wasnt ready when I called 1 hour prior to picking it up! Cars were backing up behind me and every other employee completely ignored us until the original employee came back 20 minutes later! I had a sick child in the back seat that needed her meds. ..I will be transferring my prescriptions Monday morning!

This store suffers from typical corporate skeleton shifts. A busy store that isnt properly staffed because at the corporate level they dont think having extra staff on is necessary. It isnt always a good place to just run in and get something quick, as there are only so many employees and its within walking distance (and directly next to the bus depot) so they get a lot of traffic.The pharmacy also suffers from a quadra-fecta of extenuating circumstances as well. Theyre the only pharmacy on main street, the one closest to the hospital, right next to the bus depot and have both up front registers and a drive-thru. This is compounded with them also being understaffed. Do not expect to get your prescriptions here right away or even right when you walked in unless they were called in a day or two prior.That being said, this store is full of some of the nicest and most helpful people you will meet, especially under the circumstances. You typically dont run into the retail exasperation here (where the employees are so fed up with the ins and outs of the job they take it out on the customers). If youre willing to wait and arent in a hurry, then by all means make a stop here. The store is nice (clean and brightly lit) and the employees are as well, if not a bit busy.

I was filling a prescription at this rite aid and was treated very rudely by the pharmacist and took forever will not be going back

Clean friendly convenientA touch pricey or id give 5 stars

Unhappy with the pharmacy. Couldnt get my non narcotic medication refilled 3 days early so I could take a trip out of town to visit my dad. My insurance covers it a week before the refill is due and 2 other pharmacies said they could do it for me. Also, the last time I dropped off paper scripts and waited in the waiting area the pharmacist came to the counter and said your scripts are ready and when he rang me up I noticed my copay was way too high. It was because they were giving me somebody elses medication and if it werent for the higher copay I would of walked out with somebody elses meds. Im switching pharmacies to avoid any more problems.

Toke forever/ difficulty getting prescriptions awful time

If you need to run in for something quick, go somewhere else.

We were in a pinch and needed some prescription filled for some clients, and the male pharmacist had a terrible attitude, sorry we made you do your job sir, thanks for making a stressful situation a little more stressful

Convenient to where I live and love the Plenty perks I get when I shop here

Best place to buy candy bars.

One of the most professional and helpful staff in Butler Pennsylvania

Neat clean store with new parking lot and food section

Its a new place and the staff is from the old store with ne helpers. A great improvement.

Decent store. Lines get long at registers.

Great new store, same location, worth checking out

I think they r rude. They make u feel like you r bothering them

Handicapped bathrooms available

Big and clean store

Large footprint, limited inventory.

Very very clean!