Absolutely love this specific (Burnsville) location store. Not only is their selection super, they also have excellent customer service. It’s always a great experience shopping here.
No sooner than when I got out of my car, the employee doing carts says to me sir sir, are you able to read? What does this sign say I mentioned I was a delivery driver and he said since you cant read, this is for curbside, not doordash honest mistakes cant happen here.
This store is always great. When shopping in person staff is always friendly and helpful. I love being able to order ahead online and curbside (parking lot) pick up. It is super convenient when I want to get a whole case of wine.
Worst customer service ever. Even if they carried everything you could ever imagine, I would never return.Note to Total Wine Management: dont bother leaving a feedback asking me to call your store unless youre willing to reimburse my time and money.
I love this store. They have everything I could ever want. They even give out samples from time to time. The store is clean and well organized. The staff is also very helpful.
5 stars for the gentleman employee that recommended a really good Riesling (wish I had caught his name). Minus 1 star for the cashier that looked like she was about to die or fall asleep because of a migraine (according to her). Unpleasant to say the least.
I love the store I can always find when Im looking for and if they dont have it I dont need it
This store is huge. Tons of options and brands and incredibly knowledgeable staff. This place can be a little overwhelming due to size and selection but you can usually taste a brand of liquor and wine before you buy it.
Excellent service and warm welcoming atmosphere. Fantastic selection and great price. Well done MGM👏👏👏👏. Keep on askin for identification and keep em under ages out of the store.
When I go to Total Wine & More, I feel like a kid in a candy store! The selection is absolutely RIDICULOUS (in the best way possible)! Im a huge fan of the beer selection and the fact that you can buy single beers/ciders/seltzers (bottles/cans). Ive purchased both local craft & imported brands that I had never known existed! Its excellent for trying new beers to check into on untappd. Lastly, the prices are excellent. Check out their app/rewards program. Its impressive that the app keeps track of previous purchases.
Great variety of inventory, and knowledgeable staff who are willing to answer questions about products if you have questions at all!
This location needs workers like asap its way to hard to find help in this location all others I never have thus issue and whats up with the numbers on the Ailes missing 5-10 come on Why Corporate send workers this location needs it also Attitudes here could be better
Only place to buy affordable wine in lakeville go to Burnsville MnThe workers are nice professional too
Lee (Burnsville location), thank you for your recommendations!! The wine is awesome 😋😋😋
Not only do they offer a huge selection of wine, beer, and spirits - this is definitely one of the nicer Total Wines I have been in. Super clean, well maintained, and the staff are all so friendly and nice! I look forward to coming back again soon.
The team here is always so helpful and friendly! The store is well organized and stocked and there’s never a long wait to checkout even when it’s busy. Lowest prices and best customer service! Why go anywhere else?!
Great prices and Staff
Great helpful staff and amazing selection. If youre looking for it, youll find it here
Extremely accurate closkng times which makes for late night run. closes at exactly ten. no sooner. no later.
I love the variety of wines they have. Im currently exploring different port wines, mostly tawny ports, but Madeira was in this section too and I like it.
Ive always enjoyed this location. The store is always very clean and very well stocked. The prices are good too. Ive been a fan of total wine for over a decade and this location keeps the good name going.
LOVE Total Wine stores. Only giving a 3 star at this location because of the workers knowledge. Stopped in mid-late January and asked if they had any hopslam. I got a response that baffled me. I was told that hopslam is not in season and no one has them until next year when it is in season. Correct me if Im wrong, which I dont think I am, but they release around mid Jan no? BTW they never told me when they thought it would be in season.
Fellow (pictured) took to tailing me all over this store today. His managers response when I complained leads me to believe this is deemed acceptable behavior towards minority clientele (?!).All people of color, please consider very carefully before spending hard-earned $$$$ in places where it is definitely NOT appreciated. I will never shop Total Wine again. You shouldnt either...
Best place to buy liquor in burnsville. You will find what you need here. They got a huge collections.
Great place. Nice selection humidor etc. Cant go wrong.
Friendly, and helpful staff. Great pricing, awesome selection. Needed 2 kegs for new years eve and they had multiple in stock. Total Wine for the win!!!
Very attentive to ones needs. Great place to ask advise and chat with staff. Plenty of staff in every aisle.
The worst website for purchasing wine ever! Horrible Customer Service!I tried to use this company because Drizly does not work in the state I was trying to send the gift to. Order was cancelled without any explanation and when I try to contact the Customer Service Center, I could not have a worst experience. I prefer to buy the wine and fly to another state and delivery it personally then go through this experience again!
Cheaper prices than Lakeville liquor stores. Friendly staff unlike gestapo-style, mask fear mongers at the Lakeville stores that want to dictate your “type” of face covering.
I think the store could use an update regarding the layout as it is hard to move through the aisles but certainly was due in large part to the fact that theyre always spot busy. Staff are friendly and knowledgeable. They always have plenty of checkout lanes open to keep the wait time down to a minimum.
Great store, but there are so many options. Friendly staff is able to help.
Great selection and knowledgeable employees.
Great place to shop. Most of the time you will find your favorite Beer or wine.
Could get lost fpr hours, service was good, selection was amazing, wishing for more glassware & holiday stuff
Great selection and opportunities for tasting before you buy!
They have the best selection of wines and spirits that I have personally seen. So many times I have gone to other liquor stores to get something and they didnt have it. I head to Total Wine and theyll generally have it. Free wine and spirit tastings. Very helpful staff. And, better prices than most to boot. Definitely my go to store for anything adult beverage related.
I was having a horrible day! Then went here after work just wanting to be home. I was having trouble finding what I wanted, this lively man in a white shirt blue tie named drew i think. He was so happy and helpful, he helped me find what I needed AND recommended new things as well! his energy made my day!! Thank you! He deserves a raise 👏
I enjoy shopping here. The staff is knowledgeable about the various products and able to offer new options to my drinking experience
A wide range of products. Most employees are nice and helpful. Some are really rude and mean. Theyre now closing earlier than usual, understandably, but one guy just came at me and blocked my way as I was going to the front to check out then shouted at me to leave the store because it was 8:58pm and they were closing at 9pm. It does you no harm to be kind and not treat customers like that.
This is my favorite liquor store. Many different selections of liquors, wine and beer. Always helpful. They have wine tastings all the time which I love as it has pointed me to a few wines I would have never bought without trying them first. Great rewards program as well and if you buy their winery direct wines you get 8 times the points which goes for a coupon for money off your next purchase. Great selection! Great customer service always!
Good prices, great selection of everything Ive looked for, and super helpful staff. They also have a far wider range of bar supplies than other liquor stores Ive been to.
Great selection, value, and customer service. The staff at TW&M go above and beyond to help their guests find the product theyre looking to purchase.
This place is the mother of all liquor stores and has just about everything you could want. The only downside is Ive found the staff here less than helpful if you want to find something. Dont expect help if you arent sure where to look but if you know what you want and what shelf its on, youre golden.
Great place. Really well stocked and organized. The staff is very friendly and helpful. Also they gave a whine tasting station should you like to try something new or different prior to committing to buying. Its awesome.
Great selection!! Awesome prices!! Such a friendly and helpful staff!!
My partner and I were followed throughout the store. An employee came up to us more than once to hurry us up when there were more than 15 minutes until closing. Very unpleasant experience and I would not recommend this store to others.
Large selection could use better help finding specialty liquor in such a big store.
Always a massive selection of adult beverages. If they dont have it, its probably not made or they can get it. Prices are reasonable also.
Large selection but the cashiers are uncomfortable and rude
Friendly staff, stocked shelves, quick checkout and great prices.
This is a great store. Very clean and very well organized. Lots of signage so its easy to find stuff. Sales staff are always helpful. I have shopped here twice a month for about 3 years
Missing some popular brands, but still best pricing.
Im always amazed by this place, and the knowledge of the socialists in each area, when I get a chance to go. Expect, happily, to leave with more than you planned to! They have always had a sale on something worth trying when we go and weve never been disappointed in their recommendations.
Absolutely love the staff at this location!! Ian and Jenn are incredibly helpful and friendly; the selection is the best in the state!
Great selection
Its Totally cool. All the alcohol 🍸 to celebrate 🍾 all weekend long. A must for the weekend warriors 👹.
Bad customer service by the manager.
Its great when youre able to get a sales associate to help you find the perfect wine, before a holiday its much more difficult to get assistance. Wouldve liked to see more staff around. Every other time Ive been in has been excellent.
Went in wanting to buy one bottle of wine left with 8 bottles of wine and 5 cases of Minnesota craft beers, oops. This place is magical.
Fantastic selection. Ive been to only a handful of stores across the nation with this much stuff to choose from. Their prices arent always the best, but sometimes they are. Overall, great place!
They have everything you can want for a great price.
This place has an excellent selection of beers, wines and spirits. I enjoy trying new beers and whiskeys so it is always an adventure visiting here. It is a little pricey bit not for its location.
Huge inventory, good prices, friendly service
This location is a thousand times nicer than Bloomington. Very nice and polite help . They leave you alone as you shop but let you know they are available for assistance. And best of all its not jammed with vendors who block the aisles.
Very nice store! I enjoyed sampling the wine! Different from liquor stores where Im from in New York. I enjoyed getting asked to see my ID at my age. Great job!
They know there stuff and they always make sure you hot what you need or they tell about the better deals plenty of inventory of stuff I have never seen in your normal store and they always have a smile
The staff was extremely helpful and kind. After talking to them about what we have liked to drink in the past, they were able to recommend something new for us to try for the weekend!Also, I still havent been able to find cheaper alcohol prices in the state of Minnesota than the prices they have here...
Good prices most of the time. Could use more courtesy staff to assist customers. They tend to disappear from the floor. Hard times finding Cayman Jack in cans. Located hidden amongst the craft beers.
Total Wine has an unbelievable selection of beer wine and spirits, along with cigars and soft drinks. Great prices and friendly staff make this an easy place to shop.
First time there and Ive rarely seen such a large selection and good prices.
If Total Wine wants to *occasionally* ask all patrons for ID even if they are not buying, a sign should be clearly posted before the entrance as such. Are they going to ID a 15 year old without an ID? Since my own mother was buying alcohol for her purposes and I was along for the ride on other errands of the day, I had to go in with her (it is December in MN). I also typically carry her alcohol since she is in her 60s and Im a spry 22. ;) The man at the register said that it was Total Wines policy to check all IDs in the party. However, he did not check my mothers, who clearly indicated she was the one buying. I am a 22 year old, but did not have my ID on me. I didnt expect it to matter since Ive been to many liquor stores with my mother and wasnt planning to buy anything anywhere. In fact I didnt have anything on me with which to buy the alcohol either. I was along to run errands, not get my mother to buy her of-age daughter alcohol. The man at the register was a bully about it, without an once of professionalism. He almost refused to sell the alcohol to my mother as well (without even consulting the manager about the situation). When we complained to the manager before leaving the store, he had no further information or explanation. Strange that in all the times we have been there before they have never asked to ID me (the non buyer). Nor has nearby Costco or MGM. Because once I say I am with my mother who is buying her own alcohol, it should not matter what age I am. They were not selling the alcohol to me (again, a 22 year old). They were selling to my mother, who can choose to do what she will with her alcohol. This is a private right. Of course, she was planning to serve it to all her of-age relatives on New Years Eve, but they need not know her private intentions either. Tl;Dr: not only is the policy to check IDs of all patrons ridiculous and ill-followed, this was an extremely unpleasant experience that should give you all the more reason to shop local for alcohol, even if it costs an extra couple of bucks. We shant be back.
Clean and organized, the staff where helpful but not intrusive or in the way. Saff where abundant on the sales floor and noone was standing idly by.
It was really busy but the staff were helpful and happy. Got us in and out quickly. The parking lot was a different story.
I always buy more than necessary. It gets busy there, but otherwise I love Total Wine
Everything you could ever want for a liquor store, plus friendly helpful staff.
Huge liquor store with almost anything you can imagine for drinks! They offer wine and liquor tasting class and events for local breweries and such... plus they have a sample station every day! Everyday prices are reasonable, and sales process are pretty much unbeatable. Clean, organized store with helpful, knowledgeable and friendly staff.
Love the Winery Direct program. Saves $$ on great wines. Its a mega store and they have almost everything
Stunning selection of beer, wine, and liquor. If you can imagine it, they probably have it. The staff is very friendly and helpful. To top it off, the prices are the best Ive seen in Minnesota. I would recommend this place to anyone.
Great place! They have EVERYTHING!
Bit suprising, first time being at this kinda store.Quite helpful and nice employees in finding what I was looking for.
I used to go here all the time; but now they changed their prices on their budget whiskey, guess I’ll go back to MGM across the street where everything is 10% cheaper and the staff are friendly. Bummer. Budget liquor will always sell. It’s recession proof. But it won’t sell for $17. Do better Total Wine..
Huge selection & good prices. Singles of beer a little expensive, but regular packaging pretty cheap.
I absolutely love this place. Great selection, great prices, and the staff has been incredibly knowledgeable and helpful anytime I needed it. They have free sampling times as well.
Biggest variety to pick from they always have what I am looking for.
Terrible managerial service. Don’t go here there’s plenty of other liquor stores that care about their customers.
How this giant liquor store doesnt have 2 wine boxes to give away makes it seem like that manager just really didnt want to help me get them
Great prices. Just a feel a little guilty for shopping here. They are like the Wal-Mart of Liquor stores. Driving the little guys out of business. Plus their wine selection is moving towards just a couple good brands and the rest is the high margin Winery Direct.
Easy to shop,large variety, great prices and the customer service is great!
A grocery store sized liquor store. Whats not to like. Pretty good prices too