Ive been coming here off and on for years. This place is always so welcoming, friendly, and helpful, its one of the best bike shops for actual people. I personally believe people here genuinely care about there customers, and the community in general. Its more than just a business.

I was helped by Austin. He was very helpful and went above and beyond my expectations. Austin, if you see this, thank you again! I had a wheel that I bought from the store over a month ago, but because of a mess-up from amazon loosing my package for 3 weeks, I did not realize the wheel would not work with the piece from amazon until the wheel was past the return dat. despite this, Austin was able to help me out and save my wallet haha. Even though it may not have been the best for the company, Austin did what was best for the customer. THANK YOU!!! I will definitely be shopping at Old Spokes Home again!

I seldom leave a review for companies, this might be my third, but when I do its because a company or business has gone above and beyond, ( I dont leave negative reviews, because every one has a bad day). Old Spokes is an amazing bicycle shop. I truly enjoyed my time looking for and picking out my bike,. The reason for this is because of the honesty of the employees and their willingness to assist my wife and I. Today (April 3, 2021), Old Spokes was very busy and yet the employees managed their time astoundingly to ensure each customer was taken care of. This business takes pride in their refurbished bikes and it shows. They will not sell you.a bicycle, if they have any doubt in its integrity. I will not shop at any other bike shop for my bicycle needs. Lastly, this place has an awesome mission of providing affordable bikes that people from any walk of life can afford. Not to be sentimental, but in some cases, a bike is the only way for those with out great means can travel. Which can mean the difference between getting a job or not. I am beyond grateful I found this place. I look forward to going back to Old Spokes.

Why is it the best shops are always the cheapest? It’s because managing and service are so closely related. These folks are knowledgeable and busy!Couldn’t wait for them to do the brakes so I took the parts and ran, but I believe they would have done just as good a job if not better. Their customers are varied, yet ever so friendly and helpful. If you have any trouble, look for the guy in the overalls.

Awesome staff and bike shop! They do a lot of good for the community. Thank you Old Spokes Home!

They were great! Went in to fix a flat and change the other tube. Very reasonably priced, nice and they fixed it right then in about 20 minutes! Definitely will go back again for any services needed!

This place is a treasure find! Great service, great prices, quality technicians. Professional while still being friendly. And socially responsible to top it off. Thank you 😊

Amazing Experience! The employees are very helpful and kind, and prices are great. They made sure everything was looking good with the bike before I purchased it, and they put the new seat I purchased on for me!

Great bike shop with lots of used equipment.

Love this place! Go here for all of your bicycle needs!

Such compassionate people doing real good for the world. Thank you so much for all that you do.

Some really wonderfull people work here. they give great prices and great service. will come back again soon

Nice place, nice people, got a great deal. Overall nice experience. 5/5

Awesome service and experience. Highly recommended! The staff is knowledgeable, friendly, and will go the extra mile to help you. Special bonus points for being a non profit who gives free bikes away to those in needs.

Place is great, always kept looking nice. And the people there are awesome 6/5 stars

Excellent shop with excellent staff and service. I look forward to going back again. The staff here is knowledgeable and really seem to strive to provide a good experience for everyone, whether your looking for repairs or even a new bike. Pricing is fair on most parts and they run some really good deals on second hand bikes. Due to the current setup they have with the COVID situation, they can get a bit backed up (thus a longer wait), but I believe its simply because they are extra attentive to the needs of customers. One of the best bike shops around and I highly recommend it for everyone

Got my bicycle from here a few months ago and they made it so easy even with the extra and time-consuming precautions they are taking at the store. All of the staff is super helpful and really take time to help you out. Used bike selection is usually pretty great (unless everyone is trying to snatch up a bike) and they do good work!

Their refurbished bikes are excellent. Felt confident immediately riding in traffic, and going on 8+ mile ride, without bringing tools. They refurbed a very nice, early 90s step through univega hybrid, for me, and installed fenders, basket, and rack. Bike has been very solid, and I have ridden 30+ miles in all conditions, since buying it and used it for hauling 20+lbs of groceries without needing adjustments so far.

Nice people. Way overpriced especially for secondhand bikes. They showed me a bike with flat tires, rusted frame, no pedals and who knows what else, for 3 hundred. I went online and paid the same amount for a 30 year old bike with all original parts and not a speck of rust or frame damage. I also brought my bike their to see if it needed work or if it was just a quick fix I could take care of. I told the lady I couldnt get it fixed that day because I had no money on me. She took it in adjusted some things then asked me to pay what I could. My friend that was with me felt obliged to do so. Super awkward unprofessional and uncomfortable moment.

Even with COVID changes (doing everything outside), this was the best bike shop experience Ive ever had. My group was touring in the area and came in with lots of small repairs one morning. Everyone at the well-staffed shop (many female staff btw which was awesome) was fast, friendly, and helpful, and all repairs were very affordable.

Ive been to allot of bike shops threw out my life @56 and I have never had the nice experience as I did @ Old Spokes theyre the best in my book

They were able to get my bike fixed quite early! I was impressed! Pretty affordable as well

Amazing people.

Super friendly and fast service and great prices. They are awesome!

Had my road bike in for a time and the frame had a crack. They had a nice used frame that they transferred or found all the parts and components for from mostly my old bike for a reasonable fee.I think any other shop wouldn’t have bothered to do that and only would of looked to sell me another bike.

Asked for help with my front breaks that were rubbing against the tire, and they knowingly loosened the breaks to the point where they no longer worked at all, and then would not help me tighten them to a good middle point. My bike is old and I was unsure how to adjust them myself, and they were very unhelpful and impatient, and I left with my bike in a worse condition than it was when I brought it in.

Glenn Eames opened Old Spokes Home in 2000. Dubbed the most unusual bike shop in the world, Glenn sold new and used bikes for everyday transportation and adventure, offered full repair services, custom builds, wheel building all while making Old Spokes Home a cultural hub for bicycle lovers. His world-class bicycle museum takes viewers through the technological development and history of the bicycle, and the walls of the shop are decorated with bicycle art and images from around the globe. Glenn never pushed technology for technologys sake; he aimed to offer high-quality, durable products in an effort to set riders up with exactly what they needed for their next ride or adventure. His goal was to make bicycling and the joy it provides available to everyone in the Burlington community. Ron Manganiello started Bike Recycle Vermont in his backyard in 2005. A friend working for the Vermont Refugee Resettlement Program asked Ron, a voracious everyday cyclist, if he knew where to get a bike for a Somali man who recently settled in Burlington and needed to get to work. Ron found a bike in a dumpster, fixed it up, and delivered it to the man. Soon after, dozens of requests for bikes started pouring in and Ron recognized that bicycles have a tremendous positive effect on peoples lives; bikes expanded peoples mobility, healthfulness, and freedom. Ron wanted to provide bikes and these opportunities for people who needed them the most. In 2006 Ron moved the operation to the basement of Good News Garage in the Old North End of Burlington. In 2007, Vermonts nonprofit bicycle and pedestrian advocacy organization, Local Motion, adopted Bike Recycle Vermont as one of its programs. Between 2005 and 2015, Bike Recycle Vermont provided over 5,000 bikes and 10,000 repairs to low-income Vermonters. In 2015, staff and volunteers at Bike Recycle Vermont raised funds for the purchase of Old Spokes Home. The goal was to establish new nonprofit organization that would manage both shops and merge their operations, staff, and resources. As a single organization, Old Spokes Home & Bike Recycle Vermont have grown their social programs and services, adding job training opportunities, classes, youth programs, rides, trips and other services and events designed to get more people enjoying the benefits of bicycling. They retired the name Bike Recycle Vermont in 2017 in order to present a more unified organization. They are now Old Spokes Home, a bike shop and a nonprofit, here to make bikes accessible to everyone in our community. In early 2019, they took another big step: they merged two shops into one space. Integrating theirs operations under one big, beautiful roof will create efficiencies, improve the quality of our programming, establish equity among our customers, and sustain their operations into the future.

My roommate and I went to Old Spokes together, each looking for a new bike. She was looking for a town cruiser that can also be used to commute on, and I was looking for a road/cross bike.The employee who helped us was very friendly, attentive and knowledgeable. He sized us up and gave us each three options that fell within the realm of what we were looking for, all of which we were able to test ride. He did a great job explaining the differences between each of the options in a very understandable and thorough manner.I was really excited that the sales staff was not pushy, nor did they use language that was over my head (which Ive been intimidated by at other shops in the past). I would recommend Old Spokes to anyone looking for a new or used bike. Im really happy with my purchase - it fits me well and suits my needs perfectly. They also have a great museum upstairs with bikes from the 1800s! Very cool to see.A follow-up plus: you receive a free tune-up after initial purchase, which is great for anyone breaking in a new bike. When my roommate and I went back, we encountered another very helpful and friendly salesman. I feel confident relying on this shop for all of my bike-related needs.

Nothing but perfection here despite it being greasy and messy

Great service, awesome and kind people. Got exactly what I needed. With no hassle.

These folks are amazing. I have been a patron for 18 years and they have never disappointed. Had a minor issue on my first ride of the year, they looked at it, gave me solid advice and got me on my way. Really friendly, really dedicated to the community. Seriously the best bike shop in town!

Nice bikes and good service

Clean, the staff all wore masks and kept distancing. Super friendly!

Got a flat tire this morning as I rode by the shop. (Always thought it would be a good idea to smash bottles out front to drum up some business...) They cheerfully let me borrow a pump and provided some Gorilla Tape to temporarily patch the gash on the inside of the tire until its replacement arrives.After working as a mechanic in another old-school shop for over a decade, it was clear they just wanted to help me get back on the road, with no delay and no pressure to buy anything. Looking forward to my next visit, planned or unplanned...

New location is in the brick building across the street. Same great service.

While they do have a decent selection of bikes, I found the staff to be rude and unhelpful. There was one man in particular (I think he might be the owner) who was especially hostile towards me when I asked him about deals on refurbished bikes. I told him my budget, but he kept directing me towards bikes that were clearly out of my price range, and was reluctant to show me the cheaper bikes that were in my price range. I got the sense that these people care more about profit rather than customer satisfaction. I will definitely not be returning to this shop when it comes time to buy a new bike.

Friendly people and they do have quite the selection, I just think the prices are a little high. . with the understanding they have to make money :-) . . . some of nice little local shop. But there is a cheaper one !

These are awesome humans of the bike tribe and will help you out. They are also a non-profit shop witha mission to get people on bikes. Integrity and authenticity located here.

I gave them 1 star...probably being too generous. I asked about a price of a used bike...both Sam and another guy came up with $ 150. Sounded fine to me... until they decided to jack the price up to $200 after checking it out further. Seems they decided they could part it out and make more money . I guess a mans word is trumped by greed ? Oh well,another case for the almighty dollar . What a shame really.

Bought a refurbished bike from this shop and could not be happier with it. I ride it to work 5 days/week. Took another bike there for repairs. They did a great job, at a fair (actually, generous) price. Couldnt recommend them more strongly.

Great service! Jeremy and his staff were kind enough to open early this morning to help me when I got a flat tire, and got me out quickly to make it to work on time, thanks again!!

Old spokes home new home is amazing! Hundreds of bikes on display, lots of the elbow room and the same wonderful staff

The new space is HUGE and filled with a vast selection of used bikes, reasonably priced! Awesome staff too!

The staff was very knowledgable and friendly. They fixed a small problem I was having with my bike with super short notice! This is a great business to support.

Hands down one of the coolest shops Ive been to. Super cool bikes, even cooler mission and people

These people rock. Only place I trust with my bike. They are just on it in every way. Very high standards--amazing service quality. I love love love having them in our town--they are an absolute gem.

Amazing service, always in the customers best interest with tons of helpful advice.

Cool local bike shop with friendly staff. Stopped in looking for a special pump adapter and was in and out. Would stop back in if I need something for my bike.

Very cool store nice to check out all the old bikes up on the walls. Very helpful friendly staff I went out of their way to rummage around for an odd part that I needed . I will be back.

Faster than light speed service. Knowledgeable, very. Best people. Great stuff.

Nice people great to have home town bike shop and it works with the locals

Very friendly and knowledgeable staff. Great prices and selection of used bikes!

Once again, you guys are rock stars! Thank you for your prompt attention and cheery ways as you immediately fixed my bike pump problem. Thanks for a GREAT local bike shop that I will continue to support.

I went over to Old Spokes Home today to get an air pump for my bike. Turns out they had some obscure items I was expecting not to find anywhere else but on the internet, like Brooks Proofide leather conditioner for Brooks saddles. On top of having that, when I was leaving, they came out and helped me fix my bike mirror, entirely out of courtesy! Wonderful people, wonderful store, 10/10 would recommend!

I love this place! Best local bike shop Ive ever seen.

I brought my old Jamis Exile in there on a whim, no appointment because I had a derailleur failure and the mechanic fixed it on the spot. I had been turned away at other shops because I have a damaged frame but Old Spoke understood my needs and did the work. Nice bunch of people.

Good selection of used bikes and excellent service. Highly recommended!

More than just a bike shop, theyve got the museum upstairs, a ton of used bikes and a community mission worth supporting. Love that we have a local bike shop like Old Spokes that does so much for the Burlington community.

This place is really barf

Excellent used bikes. Service a touch pokey.

Quick and honest repairs for old and new bikes. Kinda far from anything.

Fair, honest, and hard working. A true nonprofit that serves our community with staff that go above and beyond.

Friendly staff at this bike shop with a purpose to serve the community! Definitely ask to see the bike museum upstairs!

One of the best shops. See the bikes upstairs.

My bike took a week longer than the time they originally gave me. The first time I called to check up on it they couldnt find the tag to identify my bike. The second time I called to check in I found out that the repairs were finished but no one had contacted me to let me know. Theyre also expensive when compared to other bike repair shops around town. Unorganized and overpriced.

Really nice people doing good for the community

Great folks; good deals!

Expert, friendly, down-to-earth bike technicians.

Best used bike shop (with new digs) in the country with the room they always needed now! ✊ Yay!

Great shop and supportive community!

Best bike shop in burlington, no question.

Save the head ache, asume customer service got what I want with a smile

Great bike shop

Nice

Very Expensive for used bikes.