Just had 3 life saving surgeries and asked kindly for restroom stuff to replaced so I can use the bathroom. Lied to in my face forced to stand around with my body hurting and 4 stab wombs from have gallbladder and stones removed 2x . Spend hundreds of dollars in store and get my prescriptions filled here. But Im not allowed to use bathroom bas a black person. No problem I wont beg to be treated as human

My wife & I visited this store yesterday and have been for years. Primarily for ice cream, yesterday, we were disappointed when we found the freezer empty & open, obviously out of order. I asked the middle aged gentleman “ there’s no ice cream?” I was thinking it may have been kept in an alternate freezer. The gentleman rudely answered & I quote: “Can’t you see the freezer is not working?” I shot back & this happened in front of my wife. “ Why do you have to be rude?” I asked & just started to walk away. He was still saying something about the freezer.I wish I had noted his name down for this is the second time he was rude to me - once when he was a cashier & was checking me out a couple of years ago. I know he is a long time employee there and he is mostly at the check out counter. The other middle aged lady is nice. Obviously, this has been bothering me still that’s why I wrote this. He has to be at least pleasant to customers. Someone should talk to him about his attitude! If there was another Rite Aid that’s close I would no longer be visiting this store. One rude employee makes a difference!

They lied straight up to me when asking if they had a “list” for LEFT OVER vaccine at the end of the day. The young man in pharmacy said there was a list but the store couldn’t put you on it.I called corporate - no list for left over vaccines at the end of the day.. The pharmacy AND the website need to get this addressed. I have several underlying conditions but need to travel across State lines. Once I leave State lines, I can’t receive vaccine.

Still a great place to shop for when you need something in a pinch, within reason of course...lol! No, really, they have a little bit of everything that we use on a daily basis.

Pharmacist comes meandering in late `No apologies `slow as molasses.I couldnt sit all the chairs were filthy `both bathrooms wreak`poop in bowl.Im 49 yrs old been sick since I was a kid-been to many Pharmacy,s This place is the worst-dint like your job quit! work from home lazy -arrogant sloth.NO SIGN FOR WHEN THEY GO TO AND BACK FROM LUNCH- BILLION DOLLAR COMPANY-CAN HIRE ONE MORE HELPER?

I have to agree with the general consensus. The staff at this location has terrible customer service. I only go here for the ice cream, and occasional bottle of whiskey. Their prices on spirits are usually about 20% lower than the local liquor stores. I would never get prescriptions here. You want courtesy and compassion in a pharmacist. You be hard-pressed to find that here.

The pharmacy is a mess. They are short staffed and when getting medicines, sometimes there is only one pharmacist, and I can’t pick up my meds. Many say they are rude, maybe in some way. But they don’t know the process of running this pharmacy. I can go on and on. Rite Aid in Woodland Hills was great and treated me well. I am honestly fearful of not getting my meds on time at Burbank Rite Aid. It is not controlled properly. I asked for a refill which they said will be ready in two hours. I came late at night, and still it wasn’t there. It was an emergency situation. I’ve been to great pharmacies all my life. I move and it all changed. Now I got the worst pharmacy I can conceive of because of my new location. Listen, no one’s perfect. I understand that. But they have to get it together. This is not from anger but from reality of the way things run. The store itself, I don’t know. I only get my meds, so can’t judge them. Hate me, but I’m telling my side of the story. It’s as if the pharmacists have no experience.

I am changing pharmacys because they are slow and I never get a call or text when my prescription is ready! Only after the fact is when I receive the text. Waste of time. The CEO needs to be informed of the poorest quality customer service of this store asap. The ratings keep dropping for this store.

One of the nicest Riteaids ive been to. The new employee didnt know how to refund my item, right away she called the manager, who could have just done it herself.. but she took the time (it was still pretty quick) to show her why it didnt work b4. excellent mentor. lovely employees

The best pharmacy ever very friendly and helpful the technicians are very polite and care about customer service this pharmacy they dont have much help with all stress they have always they have their smile thanks to my neighbor rite aid pharmacy .

Pharmacists here have become extremely rude and combative, had to transfer my prescriptions to Dana Drug instead, and this is coming from someone whos been using this Rite-Aids pharmacy for over 5 years. Theyve got this new short, round pharmacist whos just awful, always has a frown on her face and act like shes running a pre-LA riots Inglewood liquor store. She wouldnt get a prior-authorization form to my doctor, wouldnt refund my payment after the prior-authorization was approved (another pharmacist did the prior-authorization) and wouldnt write down what my new meds were for.

This is my local Rite-Aid pharmacy, which I used to go to for all my sundry items and prescription medication. However, they are understaffed and the pharmacy workers are rude, and there is no personal service is non-existent. I now go to CVS pharmacy for all my needs, and I would recommend that everyone do the same!

Go to the Rite Aid on Glendale Ave in Glendale. Its way better.

I should have checked out the reviews before coming into this place. The people working are super slow and they dont really care to serve customers. I needed a case open to grab product and I roamed for 15 minutes to find an associate, then waited for him to come to the shelf for another 20. Would never come back.

In about to get medicine in near Burbank. I would recommend to go there basically quick service and best hospitality . I am so impressed, specially pharmacist mrs meena is the best . thank you.

The pharmacist threatened to call police on me, a 63 yo woman alone in the store rather than call my doctors office and iron out a problem!! She also hung up on me and lied to me. She is mentally ill. Somebody at Rite Aid should notice her horrific behavior. She is using her position to abuse people. The short round faced person. I agree totally with the other review on her. Beyond BAD!

The people in that pharmacy are the rudest Ive ever met EVER. And they are consistently so. Im afraid to even call them.

I really loathe this place. The pharmacy department is a displeasure to deal with. The assistants are rude, and the pharmacist doesnt speak English. Most of the clerks dont speak English, either. It has gotten to the point where our family will not go to this Rite Aid for any reason.

Never enough staff to help around the store or at the registers.

Bathrooms were not very clean.

Terrible customer service. Lady was rude and short and sent me to stand in another line.

Slowest, least capable pharmacy ever.

This Rite Aid sucked in services. They make a whole bunch of mistakes and last time i went they told me to never come back to the store cuz i called out one of there employees for being rude. Dont bother to come here. They should just close this store or hire new people all together

No one working check for over 5 min.

Cause I cant give zero stars

Except for Donna, extremely rude employees! Wont open door to pick up your medications except for 3-inches. Have to pay through tiny little slit between counter and door! See pic I posted

Horrible horrible service! Avoid this location!

Ice Cream!!!