Andy was very thorough in explaining what was happening and needed every step of the way during our purchasing of new phones and upgrading our phone plan. Any question I had he patiently explained to ensure myself and my daughter understood. Great experience!

Armando was fantastically helpful and exceeded our expectations in every way. He was knowledgeable, resourceful, and thorough. We are extremely happy with the level of service he provided and will surely be back to see him for all our cell phone needs going forward.If you’re in need of assistance with your Verizon plan or device, go see Armando Gonzalez at the Hamilton Mill store and he will take excellent care of you.

I wanted a newer Samsung but no specials i currently have galaxy s9. So he talked me into a Motorola, from the get go I hated it but tried for 3 weeks (my husband said it was me, right) I took it back no problems. He said well you still have 5 days want to try again (he had fixed the problems I mentioned, like it flips to Spanish at any moment??? and other minor issues. But I was doneSo he refunded all but the glass protector and a small 35 dollar charge for uploading.I was done got the credit and left and I will wait for another sale on the Samsung galaxy. Ive been with Verizon for over 20 yrs !! I should get a someone free phone.

Went in for a case for my sons iPhone 13 pro max. Andy, the consultant was incredibly helpful in getting the right case and even applied the screen protector. Will go back next time we need cellular equipment.

I made an appointment online. The whole experience took 42 minutes. I bought a new phone, set it up and left with a smile on my face. Armando G did a great job helping me with my purchase. This was the easiest quickest experience ever!

Got my new phone, and a hot spot, on Fathers day and Andy Patel was great. Very friendly and knowledgeable, and he even installed my glass screen protector for me (which is perfect now!) Im very happy with my phone, and Andy was great when I had to call with a question. I would definitely visit Andy again for another phone.

Bought a new phone and iPad today from Andy Patel and I couldn’t have gotten better service anywhere else. Andy was extremely knowledgeable and personable and made the entire experience a pleasure. Make sure to ask for Andy when you come here!

Ive visited our neighborhood store since they opened & have always had a pleasant experience.

Andy Patel was a delight to work with concerning a new phone. He was extremely helpful, professional, knowledgeable friendly. When faced with the disaster that was my wifes old phone, he explained the problem and went about fixing it before transferring the information to her new phone. He was fun and kept the exchange light. We appreciate that. Thank you, Andy.

My husband and I stopped here to switch providers, we only had about an hour to get it all done and the staff here were super friendly, fast and gave excellent customer service!

I love my new phone! Thank you Armando for your excellent customer service. I appreciate all you did to make my transition to a new phone an easy and smooth one. You provided top notch customer service and I am glad I choose to stay with Verizon.

I have always had such great experiences with this store! Every team member is so helpful and friendly, notably Jeff. He listened to every concern I had and responded efficiently and with knowledge. Jeff and other members are to help you with a smile on their face! Highly recommend :)

Came to this location camren help not only get a brand new phone but also save money on it would highly recommend

We had to trade my wife’s phone in for a new one. Andy helped us with everything and he was great. If you need any help through Verizon, I highly recommend visiting them.

Andy was a very nice salesman. He provided me with good information. Explained everything very well.

Jason Myers, we switched over to Verizon Sunday and Jesse Martinez took care of us. He did a great job. Garrett told him about the team meetings y’all had in the store.

TJ Griffin was awesome!! Helped me change a screen protector and he didnt get paid for it - missed a Customer during that time. 5 stars!!!

I purchased two phones today and was well pleased with the service that I received. The sales person who helped me was Andy Patel and I could not be more pleased with his professionalism and his ability to accommodate be me in what I wanted to purchase at the price that I wanted to pay.

Andy Patel was an excellent help setting up my new Verizon phone.

Andy patel helped me -- very knowledgeable and good guy who isnt afraid to work !

Ask for Andy if you ever need help at this store, he was very helpful and made the process super pleasant! Overall great experience, thank you!

Andy Patel was an excellent and professional salesman…thoroughly discussing details & making sure we were happy with the products & services purchased!

This Authorized retail store did all the things an actual Verizon store wouldnt. Couldnt transfer apps, contact info,... take a payment (their system was down) card or cash. The customer service was nonexistent.But this store at Hamilton Mill hit all the right marks. Treat me right, get my money.Thats how it works.

I absolutely love our sales representative, Mark Willis! My family and I can always count on him to make sure we receive the best service and products. I highly recommend you contact him for your cellular needs.

Camren was a HUGE help!! He taught us everything we needed to know and helped us get the best deal! People like Camren are the reason we stay with Verizon!

This will be my new go-to store! Mario and Greg took amazing care of me when I wanted to upgrade my phone. Everything was explained in great detail and they made the process extremely easy! This store is better than the corporate locations. Highly recommended!

Ask for Andy he is the best! So helpful and kind!

Ive always had great customer service here. Never a hassle.

My wife and I had a great experience working with Jesse Martinez at this location yesterday. Being older, we probably had more questions than most of his usual customers but he was extremely patient, informative, and a genuinely nice guy to work with. He took his time and showed us various models and made sure we understood the devices and got the one we needed and not just the most expensive. Verizon needs to keep people like Jesse and promote his $1000 service!

Do not use this store they misled. I upgraded my phone to a Iphone 12 and they offered me a FREE iPad for a one time fee. I ask multiple times whats the catch and was told no catch, just a small one time fee. Again I ask and confirmed there would be NO monthly charges, I only would use it at home on my WiFi. My first bill comes in and I am being charged $35 plus taxes per month for the iPad. I return to the store today to discuss with the sales associate that helped me and he claims he explained the monthly charges, which he definitely DID Not! I would have never taking the iPad for $40 plus per month!!! so I tell him I am returning it and they charge me a $75 restocking fee for his error not mine and would not take it back unless I paid the restocking fee. I then see a sign on the wall about a $200 off offer on the iPad, and he would not honor that offer because I bought the phone two weeks ago before the offer started! when I ask to see a manager I was told this store does not have a manager which I find hard to believe! I would NOT recommend purchasing anything from this store!!!!!!

Verizon is great always great service, but recently added a second line and got the deal for .42$ a month for a iPhone SE ! I was not told it was $18 a month for the first 3 months then the $.42 deal, not a big deal but wouldve nice to know the whole promo. Then I was looking over my bill to see my new monthly and come to find out both my lines had been raised to the most expensive lines provided with verzion and I was enrolled in Verizon cloud storage for a free 30 day trial ollowed with auto enrollment of $7 per line a month !! Now with the whole covid procedures all documents are sent to your phone to be signed so no contact is made, doesnt even make sense he is touching my new phone up and down then gives it me, but I wasnt shown any of the add on he felt I needed or my new monthly or what plans he decided to put on my line, thankfully the Verizon app is simple and you can manage all of that with ease so I was able to reverse what he did. Maybe I shouldve asked more questions or maybe this stores sales reps should be more truthful and not try to exploit easy going customers. I will not be going to this Verizon store again nor any other Authorized dealer! Go to Verzion only folks !

Very friendly, nice personal to work with, theyve listened to my needs and helped me out with I need it .Great customer service .Happy Holidays from our family !!!

I bought 7 new phones within the past 14 to 16 months and I stop by this store to see why my phones are not working properly, lots of call dropped, no signal. I was told that I need to buy new phones again because Verizon technology changes every year an a half. That is just wrong business if you Mr. Sellersman think that your clients will buy new phones every year.

Great customer service. Was able to get my phone back to normal in no time!

Freda Robinson was God sent on Friday August 30, 2019, when she stood at the Verizon entrance to welcome me into the office.When I got off work today, I took my over-payment bill statement to the Verizon store to get it resolved. Ms. Robinson called the corporate Verizon office and spoke with the rep for over 2hours trying to get the overpayment resolved on my behalf.Ms. Freda advocated for me relentlessly and spoke to the Verizon rep as if I was family.Verizon, you are fortunate to have Ms. Robinson on your team as she was an asset to me today at the store. She was highly professional, gentle, supportive and dvocated for the customer. Please, Verizon, put all efforts into retaining such an employee. I know so because I spend most of my days as a manager in one of the biggest teaching hospitals in Atlanta trying to recruit such valuable employees like Me. Freda Robinson.Kind regardsLulu Pearl, Happy customer

I went into this Verizon yesterday with big problem and Bobby Smith worked for over an hour and was just amazing. I highly recommend this story.

Andy Patel was my sales professional. He was thorough, extremely knowledgeable and patient. He made me feel comfortable and secure. I hope Andy is here for my next upgrade and I would recommend him to friends and family. Thanks Andy !

Arielle Edouard Was our rep and was amazing. She immediately helped us with our needs for our phone service and transferring data on our phones. Arielle was an absolute pleasure to work with!

I had a much larger bill than previously, about $225 higher. Asa assisted me very couteously and solved the problem. Ive been a Verizon customer for 30 years and will continue. Great customer service!!!

I had the pleasure of meeting with Mario Medina concerning a faulty phone; disconnecting my sons phone service; and negotiating a better contract for our family. Mario was exemplary in resolving all of my issues. He is precise, honest, professional and a true asset to Verizon. Should you have problems call him... you won’t be sorry!

I have visited this store (fake verizon)about one weeks ago to get post paid service plan. A young lady by the name of Arielle Edouard assists me with the help of another gentleman. Arielle seemed new and did not explain much to me before setting up the service. At the end, I was not happy with the service, as she informed me $58.29 set up fee that she didnt mention earlier, plus $40 post paid service plan. I accepted it and paid all the fees as i was very desperate for good connection at my residence( I had Tmobile which had poor reception).The next day, I discovered that the verizon connection is as bad as the Tmobile in this location. I called verizon technical support and was on the line with them for 3hrs (reseting, removing sim card and all other things) with no solution. They suggested that i should switch from prepaid to postpaid (I dont want to do that), otherwise they cant help me. I asked for a refund and they told me I needed to go back to the store that serviced me since it was not a Verizon corporate store.I went back to the store and spoke with Arielle and another male rep (the rudest rep that i have ever encountered). Nobody in the store wanted to help me, and was told no refund will be given to prepaid customers even if I cant get service at my residence. I asked for a manager and no available manager- asked them to help me call verizon customer service with me ( mind you all four reps are just standing there doing nothing, not even one customer is there). These representatives showed no sympathy or regards to my situation and gave me an 800 and directed me call that number for refund question (because this not a corporate verizon).Please dont go this location as they are unprofessional and only want to make sales but can not handle problems, especially if you want pre-paid plan.If I can give them zero stars i would have>

I was very pleased with the service that I received from CJ (Cory). He is very knowledgeable and customer oriented. This allowed me to make an educated decision with purchasing a new phone for myself and my son.

Recently visited this store as a first time customer - Asa was so very helpful!We switched from many years with another carrier and needed help transferring service and purchase two new phones - they couldn’t have been more helpful or professional.I absolutely recommend Cellular Sales!

CJ was a pleasure to work with and I appreciate the time he took to explain the cell phone options. He helped me select the best phone for my granddaughter. I am highly satisfied with my choice and is thankful for his assistance.

Andy Patel was so helpful during our recent visit to Verizon. He was very informative and humorous as well. Highly recommend Verizon in Buford and visit Andy!!

I received outstanding customer service from Austin at this location. He was professional, personable, and very knowledgeable about the phones I was interested in getting for myself and my daughter. He explained plan options to me so I could make sure I was getting what I wanted, and he even found me a corporate discount I wasnt aware was available to me. I reached out to him the next day with a couple of questions and he was extremely responsive. Its very reassuring to know that the customer service doesnt end after the sale is complete.

Im new to the area and stopped in this location yesterday. This was by far the best experience I have ever had in a Verizon store. Everyone was friendly, professional and most informative. I HIGHLY recommend this store to everyone in the area. Unlike a corporate store, you are greeted and not forced to sign in and become the next number to spend money! The customer service here is impeccable!!! Way to service the customer Cellular Sales!

Worst customer service I have ever had! I got charged an extra setup fee on two phones and was told it was a one time activation fee when it was actually a set up fee plus activation fee. I could have saved 80 dollars by driving five mins down the road to another Verizon. This store is an independent dealer so know that you will pay and extra 40 dollar set up fee on top of the activation fee just because you happen to be at this store. Just thought I’d let the public know🙂

Miguel is awesome! He was very patient and very informative of everything. He explained the issues with my husbands phone and fixed it, he even helped us recreate our passwords and wrote it down for us to remember. Miguel explained the bill and the discrepancies that were not explained before. Overall, I am extremely satisfied with how much of an amazing job he did for me and my husband. I am truly pleased with him and all he knows, especially for someone who is as illiterate with phone stuff as we are.

Had an A1 experience at this Verizon store! Saxton Schmidt gave me 110% to make sure everything was handled correctly and swiftly. He even got me a great deal on a new LG G7! Love the phone and the great service. Thanks again!

Cory (CJ) is the best... worked with me to get a new updated phone at the best price and included a coupon for a Tab A8He took care of the whole process of transferring my old phone data to new Samsung 10+ and all the needed accessories.I was so happy with my purchase but the experience of Cory made me comfortable with the newest technology and no rush on the decisions.I highly recommend Cory and this dealer store as customer friendly and great service.

Visited the Hamilton mill cellular sales Verizon and I was greeted with smiles and a warm welcome. The 2 reps Ryan kamkariyan and His trainee Tommario James was excellent. they helped us with our plan and saved us a total of 60 dollars with auto pay and military discount. they went above and beyond and meet all of our needs. Great staff and very friendly. Definitely recommend this store to other customers.

The staff is always professional, friendly and knowledgeable. I needed a replacement phone asap and they took great care of me. I made an appointment and they were expecting me when I walked in. I didnt have to wait and they were eager to take care of me. I would definitely come back to this location!! Keep up the good work.

I dont usually write reviews, but I just need to let everyone know the how helpful and thoughtful the sales reps were in helping get my phone at a reasonable price and since I told them I was on my lunch break they got me out in time for me to still grab something and be 15 min early to work. If you get the opportunity to visit this location I definitely wouldnt hesitate to do so. Wonderful customer service!

I wanted to take a moment to write to you to express my gratitude for one of your employees in particular. I have been with Verizon since 2003 and am very pleased. I recently went to the Hamilton Mill store and met with Kenn Klarich to help figure out how to get my phone and tablet switched over to my parents (who live in Ohio). His attitude is impeccable. He was funny and kind and made me really feel comfortable and that everything was going to be taken care of. He truly is an asset to this company. I work in Sandy Springs and work odd hours. He came in on his day off as I had called him asking a question about a couple things as it was the only day I could make it before the store closed. I truly will recommend this store in particular and without a doubt him. I wanted to let you know how much I appreciated him and what a great team member he is.Thank you and have a great day!

Mario was great! He was super helpful and knowledgeable on plans and additional service information! Thank you for all your help.

Cori met with my son and I at Verizon store and got my sons new phone working for him at 9:00 pmShe is the best

Miguel did an awesome job helping us today. I came in looking for a phone for my daughters birthday, and he did an awesome job setting us up, and getting us out the door quickly! Great job Miguel. Thank you for great customer service

Knowing that I have Miguel to help me with any and all issues I encounter with service plans or devices makes me feel confident that I dont ever have to find another store or carrier any time soon. Incredible knowledge and customer service. 10/10

Loved the great experience we had here!

Very good service in my native language (Spanish). The representative, Armando, spent time with me and clearly explained all the options on my phone. I am very happy and will definitely be a return customer.

This location ROCKS! We have had our business account with them for over 10 years and their customer service is amazing. I love supporting independent businesses in my community! I confidently recommend them to my clients & friends.

I had a wonderful experience at the Hamilton Mill location. Jared was my super hero!! He was able to hook me up with my own plan and two phones. Jared was friendly and knowledgeable and was able to direct me to the perfect plan for me and was super patient with me. Thanks Jared!!

Horrible customer service and very unprofessional. I came inside store and wasnt greeting by anyone. Please save your time and money and do buisness where youll feel appreciated..

Fantastic group of people who listen to what your needs are and then assist with the best options! CJ is very knowledgeable and easy to work with! Wouldnt go anywhere else!

Thank you to Joel...a trainee! Great job making sure I got just what I wanted. He is going to be a great asset. Also, thank you Stephen for getting me up and running!

Good COVID precautions

I got the opportunity to have Armando as my agent at this Verizon store. And it was the best experience that I can say I ever had in any cell phone store. He was very patient very knowledgeable of the product. I would never want to deal with anyone else after this experience.

Andre helped me add the warranty to my iPhone. He also walked my through the process to pay a couple of devices off. Very professional.

Hands down the best experience Ive had with Verizon. Miguel was able to answer all my questions and set my daughters old phone real good for me.

Had outstanding customer service here finding the best phone for my mom to use and learn. My rep Asa was highly knowledged in every phone we looked at and found us the best plan rate and phone to accommodate our needs!!! Hands down best phone buying experience Ive ever had and will be back and recommend!! Thank You Mr.Asa!

Cant say enough great things about Wireless Consultant Teah Bell! She was very knowledgeable and a lot of help! Very positive experience! Thank you Teah!

Teja was a fantastic representative, who helped me with everything I needed. She is the best!!!! Very informative and serious about customer satisfaction.

Miguel was awesome! we had a great time and the conversation was swell, he has a vast amount of movie logic and his cellphone skills arent half bad either.

Jason sold me a hot spot today. He took time to explain how the process works. He also told me I could contact him if I had any problems with set up. I did have problems and he told me to bring the device back so he could help me connect it. I really appreciate his patience in working with someone who is not techinically savy. His patience and understanding is truly appreciated. I will let my friends know about the excellent service I received from Jason today.

I had a situation at the store where I had a good bit of money at risk of losing because I believe I had been ill advised within this transaction. I was given the managers number.He returned my call within 5 minutes. Upon listening to my dilemma, he immediatly resolved the problem with the outcome I was hoping for.I am so appreciative that effort went into proving my patronage was valuable. And that restoring trust and reputation is highly-regarded to them.

Im sure most of the time the service is great, but when I went there today it was a complete failure. The employee (the only one working the floor) told me he doesnt know how to use my phone (Galaxy s8+). Whats the point of working there if you dont know how to use the phone? Then as I laugh my ass off, he tells me to find a tutorial video on YouTube to try and fix my problem. Keep in mind this is after he kept referencing me as dude, bro, and guy. What happened to professional employees? Verizon was useless to me. All I wanted was some general help on how to navigate through this new phone. This very simple task couldnt be completed. Thanks Verizon.

Miguel was OUTSTANDING! Very informative, professional, and had a smile on his face the whole time. He was also extremely pacient and Im very grateful for everything he did. He deserves a raise!

Rep Jared did great job in setting me up with my new phone upgrade to Pixel 4. A++

I was not sure what phone I wanted and visited the Verizon Corporate store before going to the one on Hamilton Rd. I am glad I did because I was being told at the corporate that I needed to have this bib expensive phone I had no use for. Instead I was sat down and asked what my day consist of and not what they thought I wanted, but what I knew I needed. I love my phone and it didnt break my bank. I am sending all my friends and family to this location for all of their wireless needs. Thank you again for such a great experience.

We could use any Verizon phone provider, but SERVICE is the reason we use Cellular Sales. We currently use and manage 43 cellular devices. Cellular Sales helps us insure that we are on the best programs to maximize our efficiency. We have used 3 different cellular providers and over 5 different equipment providers. After 5 years, we are still very please with Cellular Sales.

Not a good store to go at all! They don’t care about the customer.

Armando was terrific. Very friendly, efficient, and helpful. He set everything up for us in record time and answered all our questions. Highly recommend.

This store went out of its way to change our old to new phones. We came in at 10 minutes before closing (not knowing their hours) & still received the best services from John. He did everything we needed to have done and was polite, friendly, and helpful. We couldnt have asked for better

Extremely friendly, helpful, and very professional sales rep. I would highly recommend Calvin Simmons.

Jessie was extremely helpful, patient, professional, and kind to me. Verizon is blessed to have Jessie as an employee!

Great group of people with GREAT personalities. Very helpful throughout the entire process.

Adam was awesome, answered all my questions, set up my phone, helped me in every way possible it was an awesome experience. Will be back to this location to see Adam. Great customer service

Came in to the store in a very bad mood because my phone fried before it was even paid off. (Second 600.00 phone in a row to fry on me. Mr. Willis was patient, listened to my griping, and cheered me up with his positive personality while resolving my issues.

Mario James provided excellent service. Thanks again.

Horrible experience, just awful. Once he realized I wasnt interested in the most expensive phone or plan, he became disinterested....FAST. Major chip on his shoulder too. The other staff person appeared to be more helpful and engaged than my guy. A friend also had a bad experience at this store, so Id definitely skip this location.

Ryan was great and helped me understand all aspects of the phone! Great customer service!!

WATCH OUT for these independent retailers. They work on commission so they will use all the sales tricks to gouge you. They charged me for things like 35.00 set up fee for my new phone without informing me. A salesman named Asa Johns completely lied to me and did things to my account that I did not authorized. I had to get the Mall of Ga corporate store to help me straighten everything out...Thanks to Melissa Lincoln, a wonderful Verizon employee!When I went back to return everything to the Hamilton Mill store, Asa was very rude and treated me like crap. He not only refused to refund any of my money but then charged me a restocking fee, adding insult to injury! I have never been treated so badly in a retail store in my life. I think because I am a 68 year old woman, he thought he could take advantage of me and I wouldnt know the difference.

Had a great experience this morning at the Loganville location at the Verizon store. My phone was freezing up on me and the guys here delivered quick and friendly service from start to finish. I will definitely visit this location again!!!

Best customer service. Jeff was very informative, friendly and understanding. Great experience!!

I have to say amazing sales experience. I had Phone issues and my sales rep took care of my needs as well as all our family needs. Will not go back to the other place where I get ticket number and have to wait.

Miguel is very thorough, patient, and knowledgeable. Enjoyed working with him. Made the setup and purchased easy.

This is the best group of ppl in the industry Bobby abd Jerome are awesome!

Miguel M. does great job for Verizon. It clear he loves his job and his customers. You could a thousand like him. Promote him to a training supervisor! :-)

Miguel was amazing! He was quick, efficient, and made the proces seemless. I left my phone with him and when i came back, it was all done. Doesnt get any better than that. Thank you once more 👍