Brandon and Aaron were super helpful! So much better than Verizon Company stores! They took the time to make sure I got everything I needed, worked hard to save me money, and made sure all my information transferred to my new phones. They were patient the whole 2 hours I was there even though they were busy! It’s not easy transferring data for “the app queen.” Definitely will visit them for any future phone needs and will refer friends and family.

The crew at this location were fantastic! We evacuated for hurricane Ida and my phone died, which I use it for EVERYTHING, so needless to say I was frantic. The crew, especially Brandon, was extremely helpful and he had my family and I laughing...which I SO appreciated! Great place, great crew, and outstanding service. Thanks guys, will catch you all again when I travel your way!!!

Brandon was amazing! I went in to trade up my iPhone. He was patient and took time explaining everything. 10/10 recommend!

I came in to the store about three weeks ago. With a big problem on my hands. My wife and I have been Sprint customers for a very very long time close to 20 years. I was not at all looking to change service providers. Long story short my wife and I had independent accounts and were trying to merge into one account which I thought that a simple call would take care of it, BOY WAS I WRONG!!!!! I got the run around for three days and no one at sprint could get it done, they said it would be easier to do if I move carriers. Walked into the store and told Brandon about my issue. Brandon was very helpful knowledgeable great guy to work with. He set my wife and I under one account, upgraded me to two new IPhones. This guy stayed after hours to get me taken care of, locked the door and continued working on my situation. My wife came to the store to thank him personally for helping us. This guy is awesome definitely deserves a higher position or raise in my opinion. Workers like him are hard to find. He said he would get it done and HE DID!!! I came in today for another issue and the guy continues to amaze me. Thank you Brandon keep up the good work!!!!!!!

Brandon went above and beyond this afternoon in helping me and hubby buy two phones. After waiting over an hour for him to finish with the previous customer (he was the only employee on duty), it was close to closing time. He made it clear that he was there to make sure his customers were taken care of and it didnt matter what time it was. He answered all our questions and made sure we were happy before we left. Management should always have at least two employees on duty all the time. Whereas the previous customer and we were taken good care of, Brandon didnt have a chance to address two customers who were impatient and did not wait while I was there. In essence, Victra lost at least two customers by not having an additional employee on duty. Brandon deserves a raise along with another employee to work with him!

Brandon was amazing! I went in to trade up my iPhone. He was patient and took time explaining everything. I seriously think I got the best deal and the best customer service ever!

Brandon was awesome to work with today. We upgraded three phone lines. He made the transition very easy. He was very personable, knowledgeable, and I didnt feel he was pressuring me into buying anything. Luckily we were the only ones in the store. Could have been a little crazy for other customers, as he was the only employee. A+ service from Brandon!

Brandon was outstanding! Very professional and helpful. Will definitely recommend to my friends!

Brandon is awesome, he is the best after him I change my phone line 🙌. He walked us through all of the steps of setting on my new phone. Very detailed with a lot instructions and reminders. Thanks Brandon

I went in not to sure what I wanted or how to do things. I usually dread going to Verizon because I feel rushed or pressured into buying. But let me tell you, Brandon went above and beyond for me. Was the easiest transition into a new phone that I have ever had. He answered all my questions and didnt make me feel stupid for my lack of knowledge. He was for real the best employee I have ever dealt with in a Verizon store.

My visit was great. Aaron answered all my question. I decided to get a new note 20. I asked about maybe switching to an apple. But after asking what I was using it for and we wayed out the pros and cons and found the note would be a better choice for my needs. Thanks again the phone is working out great.

Go get a new phone with Brandon! He’s amazing!

Got new service with the Samsung galaxy s21 and love it have way better service than my previous phone provider and Brandon hooked me up with a great deal so anytime you want something new just ask him he will tell you about all the deals and will get you set up best based on what you want. 10/10

Lori was very helpful and courteous. Very personable and kind. I would happily come back.

Brandon he is a cool guy he explained everything to me without a doubt every question I asked fun guy keeps me cracking up definitely going back to purchase 👍

Aaron was so helpful. Great customer service. Willing to spend as much time as needed. Thank you Aaron!

Alex was super helpful and pleasant to do business with! We called before going to the store and he answered the the phone in a timely manner compared to other locations we called. We went in to buy a new phone and the process was super quick and he was very knowledgeable!

I inadvertently wiped out all data and brought it to my local Verizon dealer - I worked with Lori Logan and thru her expert knowledge was able to recover everything in a matter of minutes, she was wonderful, understanding & very professional - there was absolutely no way I could have even know where to start- she save my bacon

Aaron got me set up with a new phone and accessories. Even helped me when I went back with questions. This was one of my best experiences with a Verizon store.

Aaron was very friendly, and informative.He helped me find the best product for my needs.Aaron also honored my military discount.This was a very good experience, and I will be back.

Brandon assisted me and his, patience, knowledge, and customer service are absolutely fantastic. I cant say enough about his qualties.

Great service and I found what I was looking for. I was taken care of in a good amount of time. I would recommend this place to others.

Alex and Joey were working when I went into Verizon. I get really stressed out with electronics. They were so nice to me. They laughed with me so I would not get so frustrated. Alex explain things over and over for me until I could understand. He is VERY knowledgeable about Verizon‘s products and services. Joey helped me sanitize my things while I was there. He also waited until Alex was done with me before he left and we were there 45 minutes after they closed. That may be company policy, if so, it’s a good one; if not, good thinking Joey! I will definitely be going back to see Alex to upgrade my phone shortly. Good job guys!

The 2 representatives that were there today were awesome. I brought my daughter in to exchange her phone and get her added to my account. Their were some issues regarding my daughters old acct and her phone, but Morgan and her manager Alex went above and beyond and handled everything so professionally. They kind of “took over and ran with it” for us, so we didn’t have to stress about what to do. I definitely give this facility, Morgan, and her manager Alex the highest score, 5 out of 5 stars.

Aaron helped me today replace my SIM card. Hes very knowledgeable, kind, and sincere. I will definitely drive the extra few miles to see him at this location.

Alex was very knowledgeable about everything. Funny too! I had a damaged phone from having the dropsys on more than one occasions. Picked a larger phone (hopefully I wont drop it as much) and he transfered all my info. Great Job Alex!!! Give this young man a raise.

Alexander was so helpful. I was so torn on what phone to get and he not only gave me the facts and stats but also was honest in his opinions and thoughts based off what I said I needed. Great customer service makes the phone buying experience easier, and I felt good about my purchase!

Do not go to this store. Its not a corporate Verizon store. Rep flat out lied. Said there was a $600.00 rebate on the phone but when we got our first bill it was full retail $1100. We called Verizon and they have no promotion anywhere close to that. All the rep did was try to up sell us on everything. I understand he probably works on commission but this is completely unacceptable

Alex went out of his way to help us. Very patient and did everything he could to make sure my daughter n I were comfortable with our new phones. I’m very glad we waited a few extra days to go back on a day he was working. He’s got a great sense of humor too! lol

He was so helpful giving us all the info we needed. Greeted us immediately . Five stars for his service!!!

Alex was so knowledgeable and made the process very easy. We switched from Sprint and he made the process seamless.

I came in for an accessory and Alexander was very helpful in identifying the item I needed. I appreciate his great customer service!

Very knowledgeable and helpful! They got me a great deal with a trade in on an iPhone 12 🙌🏼

Quick and easy pick up of online order. Also help with setup questions for my new device.

The young man who helped us was very knowledgeable and friendly to us and the customer before us. We were just doing a curbside pick up but it was a smooth process. Thank you Alex for your help!

*BUYER BEWARE*This store is an authorized dealer (retailer) not an actual Verizon store. This store has a ton of hidden fees. Although Alex was friendly and knowledgeable he never made us aware of the extra fees he was charging. It wasn’t until after we left the store and received a emailed receipt which shown that we were charged $20 for him to turn on our new phone, $10 for a Sim Card (which is included), and $15 to put on our screen protector.*Please note* the actual Verizon stores do not charge these fees. We were never informed of these charges and would never have approved. We did contact the District manager and received a refund but it was such a headache. I will not go back and wanted to share my experience to prevent this from happening to anyone else.

Customer service was great. Was in and out in 10 min.

Alexander was 10/10 customer service. Loved our experience! That man deserves a raise!

Alex was beyond helpful and took care of my wireless needs!! Thank you for great customer service!

Very nice staff Aaron got me in and out

I had old phones to recycle. I called and they said drop them off. They took care of it.

Alex went above and beyond! Explained everything easy and simply.

Customer service was amazing! The employees were extremely helpful & knowledgeable.

I had a wonderful experience. Had my phone switched in ten mins

Service with a smile here! GREAT folks working (especially Josh) but I deducted a star because their office is always sweltering. Ive learned to call first so I dont have to sit in the oven-like environment. This was not a one time visit where it was hot. Its repeatedly like this.

Went today with my elderly dad and it went great! Ehon (Owen) helped my dad with his phone issue right away. He was knowledgeable and professional! Highly recommend!

I had excellent service at this store. Alex was super knowledgable and went over and beyond to help me.

I am the new store manager at this location. Any reviews before the date of 3/1/2018, Is a reflection of old employees who are no longer with us. We have an entirely new staff and a family fun environment. Please check more recent reviews to get an accurate representation of our new family here! Upon arrival expect a wonderful welcome and greeting from myself or one of my other wonderful reps. Hope to see yall soon!!

Aaron was absolutely FANTASTIC at the Friendship Rd store at 995!!

Very helpful service and will definitely come back in the future

I walked into a new Verizon store I had never been totoday and was instantly greeted by the sales representative, Jon Torres. Jon is the most professional, friendly, knowledgeable and “go the extra mile” Verizon employee I have ever met ! He went out if his way and took the time to call the administrative office to save me $90.00 !!If more sales people at Verizon were like Jon Torres,Costumers would never leave Verizon for other providers !! He definately scores a 10++ in my book !!

Do not go to this store. I went in knowing what I wanted and the promotion that Verizon was offering. I met with Josh and when I asked him what promotion they were offering he told me there was only one promotion and didnt offer me the promotion Verizon was offering. Only after I showed him the website he said oh they must have extended that promotion. Then he brings out a phone that was already opened with finger prints on it and powered on and tells me its a brand new phone. I get that someone may have opened it. I was fine with that. But last straw was after he printed out the transaction he charged me $760 for a phone that was$599 stating thats what the price comes up in his system. On top of that he added$19.99processing fee that they charge. I cancelled the transaction and went straight to another Verizon store and the was no transaction fees and price was $599. I felt like he lied to me at every step of the way or he didnt know what he was doing even though he says hes the general manager of the store. Also soon as I left the store I the credit card I used is a targe of a phishing email. Every second of that transaction was sketchy. So not trust Josh or Victra.

John and Josh are great! Wow I have never had an experience like this! They are so smart and really helpful! They informed me about things that I never knew before! They are #1 in the cell service!

Bryan and Labraun were incredible. They explained the account in detail for me. They were kind and helpful through the entire process of upgrading my phone. This was the best customer service I have experienced in a long time. I would highly recommend coming to this location.

These guys are the best. They are always helpful with whatever my phone issue might be at the time. Its also hardly ever busy, so you can walk in and walk out pretty quick.

John Torres was a terrific person that explained every step and worked to answered all my questions. It was a great experience and will be back if I have any questions

I needed with new phone a day Aaron so professional 10 + thank you Aaron

Yes I was in the Verizon store today and had a problem with the prior store and John Torres was very helpful he walked me through every step of the process to transfer all my information he gave me a new phone and he was able to help me with customer service I was beyond pleased with his service and I’m grateful thank you

Very helpful and friendly.

Aaron met me an hour before store opened just so I could make my phone switch which I needed for a 1030 appt. They went over and beyond!

Top notch customer service

My sales consultant Jon Torres was wonderful. I received the utmost in customer service and would highly recommend this sales consultant and location.

Alexander was extremely helpful and knowledgeable.

My sister and I have had the best cooperation learning and now have new complete knowledge of our cell phones the GM Joshua Ledbetter is the absolute best in addition to hin his staff member eoin was amazing highly recommended to my friends familu

Could not have been worse no one in store no customers, could not answer simplest of questions and for some reason took offense that you even ask.? What does show quoted text mean in Gmail, Valerie didnt know and said it was not her job to know.I ask who should know.Answered I dont know but its not me we have some things to do if thats all you need again no customers in store 6 p.m..Had been speaking with Scott who was trying to be helpful finding lost Gmail Valerie started making comments about our conversation which was on the other side of the room.I said maam thats rude to listen to other peoples conversations if you have no input especially only negative.Was told she would have me removed from the store if I didnt leave.I promise to you this happened.Last comment that I can bear to listen to us we are not lawyers, I said Relax Im only trying to find out to recover Gmail from my truck being stolen she knew that because she had listened to our conversation across the room.Rude would be understatement, unknowledgeable without question.Actually became someone out of control and maybe seem to have a loss of understanding that she is at work at a Verizon store.Told her I had broken my back and been away trying to catch up, sorry.Valerie responded Im not a nurse we have things to do.Ascot stood and listened and became very red in the face I feel probably embarrassed I would have been.So instead of telling her what she needs a manager or someone to tell her I told her she will acted the most unprofessional of anyone I have ever seen in that environment.She said well you can leave we have things to do.As for her last name she would not give employee number would not giveNow I understand why do some people are never there after just a couple or few months theyre not trained and they dont care.Wow, sitting in a chair asking why are you acting this way she said I am going to call the police.Only to avoid the frustration embarrassment and total childishness of situation I decided to leave instead of trying to get much-needed information of the simplest form.Sad State of Affairs if they were not a good location would not last a few months unfortunately the only one very close to my work and home.If nearby stop in just asking any question thats not obvious about your phone and watch her respond if she doesnt know or it seems doesnt like you or done didnt want anyone in the store, seem to enjoy listening to Scott and eyes conversation about serious personal problem that related to phone from across the room.So dont go unless youre buying phone, Then as she said you would need to go to franchise store to learn more about.First review Ive ever written and I hope last.Everyone has a bad day this was much much more than a bad day very mean and demeaning Veronica was.Scott does his best. Not trained properly.

Go see Jon Torres, very nice guy and he help me out

Staff was friendly

John and Eoin are the absolute best! Please come to the store for each of your service is needed with your Verizon phone will absolutely do you right every single time!!!!

Jonathan Torres was such a great help, I will be back to see him

Had a terrible experience here. David Gorman, a Verizon rep, was very rude to my 75-year old mother. All they care about is the money and actually lied to her to just get a new sale. Will take this complaint directly to Verizon as well..Update: David Gorman no longer works here and Verizon customer service rocks! Everything taken care of and now Im a happy Verizon customer!

Brian was exceptionally helpful today at the Buford Verizon location I would recommend everyone visit this location for all your needs they informed us of all promotions!!!!Great folks

Very helpful

This place is amazing! Best customer service in town! Best deals too

The verizon is nice but I prefer the burger king behind it

The guys are friendly and very helpful. Thank you david for the great service and the new iPad.

AWFUL... MANAGER WONT RESPOND, MET SEVERAL PROMISES TO INTERFACE WITH VERIZON ON OUR BEHALF AND LITERALLY DOING THE OSTRICH HEAD IN THE SAND BLOWING US OFF AND NOT RETURNING CALLS. AVOID AT ALL COST TERRIBLE SERVICE.

Excellent customer service. Knowledgeable and friendly! Great job!!! ❤️

Jon Torres was very fast and helpful with my new phone

John torres did an awesome job very helpful

Go see Jonathan Torres he the best rep in there

Labraun was awesome. Hooked us up and saved us some money!

Alex was awesome.

Everything was on point and grade A couldnt have asked for better service!!!

Labraun is awesome. Love our set up

Great, great, and great!

TERRIBLE SERVICE. WILL NOT RETURN CALLS WILL NOT FOLLOW THROUGH ON PROMISES.

Nice people, very knowledgeable. Juat a bit high on prices though.

Terrible customer service. Waited over an hour for a friend to return a cell phone case. Time is money they obviously don’t respect people’s time.

Good service

Friendly fast service

Nope no Verizon for this lady.

Very helpful!

Just an accessory store

Awful. Bas bad bad service.

Sucks

Best place ever!!!!!!!!!

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