My vehicle ultimately needed a new engine!!! This staff was amazing, they were responsive, and I was truly happy with my results. Car drives amazingly well now. I definitely would recommend them and continue to use them for my automotive needs in the future.

Let me just say, i was a repeat customer for IN COLLISION, for the last 3 cars ive had. They always seemed reasonable, the prices were a bit high, but I didnt mind as they did a satisfactory job in the past... My last two experiences were horrible.... So i took my wrx in for an inspection, and they said I needed over $1400 In repairs in order to pass inspection... I walked out, and made a dealer appointment(BASIL sheridan), and they got my car inspected the same day... And guess what, the dealer said all I needed was new $25 wipers to pass... NOT $1400 in work that IN COLLISION had said that I need... Oh, and like 2wks before I went for that inspection at IN, I went there to get a new front bumper painted/installed for my WRX,, and the front bumper wasnt flush with the headlights, leaving uneven gaps between headlight and bumper. I let it go, since they did a good job painting, thinking they will fix it...which they never did... Well, a few days pass by, and while slowly driving on my street, hit a small pothole and my front bumper fell almost completely off.. LuckilyThe wiring for the fog/ headights were only thing holding it, but still fot some scrapes on the underside bumper lip. So I immediately took a closer look, jacking it up in my garage. I found out the bumper was haphazardly installed by IN collision, and they only bothered to put on a few of the brackets and clips, around 20% required

After reading all of the good reviews, I had my car towed to In Collision after experiencing terrible customer service at another popular auto shop in the area and I have to say it was the BEST decision that I could’ve made! I worked with Scott and I have nothing but good things to say about my experience. Not only did he himself have amazing customer service but everyone that I spoke to in there did. Even with my parts being on back order for weeks, he kept me up to speed about every little detail pertaining to my car and getting it back to me. Outside of that, he did AMAZING work on my car after my accident and it drives better than it did before. I probably won’t even go directly to my dealer again after going to In Collision. I can’t recommend them enough!

Great service, very friendly & professional. Pricing is competitive. I have an 09 truck & 17 van, had general maintenance, an oil pan replaced, general oil changes on both vehicles. I been happy with all the work. Shout out to my man Travis for always making me feel welcomed, informed and comfortable. I’d recommend anyone to This shop. One stop service. Great Job Everyone 😁👍🏼

Really great work, these guys go above and beyond the call of great service. Ive never had any complaints with the work theyve done to my truck. Travis does a great job keeping me updated on whats going on !! Prices are reasonable as well! I refer IN Collision to all family and friends.

My go to shop in Buffalo (and now my fiances as well). Incredible staff - honest, straight forward, and will give you the best service they possibly can. 10/10 would recommend.

I highly recommend IN Collision! Their collision work is outstanding. Very positive atmosphere. They are efficient and prompt with service. Provided phenominal customer service. Scott took the time to explain everything. The repairs were complete exactly when he said they would be complete. Every employee who I encountered here was pleasant, courteous, and friendly. Priced reasonably. Final bill ended up being less than quoted and they even detailed my car as a courtesy. If you take your car here it will be the best auto mechanic shop customer service experience that that you have. They go above and beyond in terms of repairs and customer service.

I took my Range Rover Evoque to this establishment because some lights were turning on. They took forever to get back to me, I had to call them multiple times to get some vague answers about what they thought was going on. They called me to tell me that they needed to change two batteries and test a lot more things to know what the issue was and that it would be $4,000 - I quote to start. I am a single woman who does not know a lot of car reparation but I thought something was off, I asked a few people that told me it did not sound right. I took the car out as soon as I could and brought it a Range Rover, they called me within an hour and told me it was just a few debris behind a sensor; they charged me under $200. This place is a rip off, they take advantage of people who do not want to pay dealership prices and lie about repairs. The owner was a liar and extremely rude. The cars wait in the back for weeks and they pretend to work on them and charge for labor. Do not take your vehicle there.

Love this place. Great customer service and good prices.

Always feel like family when getting work done. Great people and amazing staff!

The VA recommended my partner here because they were veteran owned. They really used that status to gain our trust. Then proceeded to charge us hundreds of dollars for unneccessary services and tests that they scared us into. After the tests, they told us we had a timing issue. Continued to upsell us and tell us that we would be better off w an engine replacement.Long story short, it was a sensor. Auto Zone techs were able to figure it out and the dealership we bought it from confirmed. But, not until 3 days of pure anxiety, tow fees, and predatory salesmanship.Everyone beware. Veterans especially though...

The staff has been nice when I interacted with them but never used them. The building houses several businesses. I use Gregs Auto in the back. Great mechanics there. Highly recommend. The fellas at In Collision seem courteous when interacted with them in the parking lot.

Best collision shop and great pricing

Referred to this business by family. I was promised the works and that I could get everything on my car fixed for a reasonable price. I was not disappointed! The staff are super friendly, they went above and beyond to detail my very messy car and they were happy to take my calls whenever I had questions. My car is new but it had some damage on it already 😞 they made my car look fresh off the lot and even took care of things that I didn’t know were broken! 110% recommend. The most pleasant auto shop experience I’ve ever had.

Travis And His Staff Is Great And Get The Job Done 👍 I Recommend Anyone To Stop At There Shop To Get Your Car Fix 5 Stars From Me

Staff was really nice, they did fast work and didnt try to rob me like some other shops do. Im recommending this place to family members and friends. Thank you!

Solid place to get your vehicle taken care of. Very good people in that shop... definitely recommend

I went in to get a new tail light installed because my old one was out. After taking off the whole light, they told me that because I had a small crack in the covering that water was seeping into the light and shorting the wire and would need an entire new rear light. They said it would be around $500. I got a second opinion from a different shop and they were able to fix it for $20. I do not recommend based on their predatory practices. Also, when I went in the 10+ employees I saw were all maskless. Not a very comfortable environment. Take your business elsewhere.

We own and have a well maintained1989 Dodge Dakota truck since its purchase new in 1989. During August of 2017 we incurred a 50 mph head-on collision. The at fault driver had suffered a stroke. Miraculously we werent injured. After a thorough search of various collision shops in the Buffalo, NY area we selected IN Collision. Our initial contact was with Sam Padaglea. He was enthusiastic, and had a can- do prompt attitude. Our initial face to face meeting with Sam, DJ (Donald), Nick, and owner Ilya Nezgovorov was one of uncommon positive character and trust. Within 24 hours they had the vehicle towed to their shop, disassembled, and promptly provided an estimate. The shop professionals over the next few weeks completed an amazing first class restoration. Each follow up inquiry of the progress reinforced our trust and their professionalism. Much of this time was spent locating acceptable used parts for the 1989 Dodge. The day after we retained possession we drove cross country to Fl. without incident. We are most grateful for their efforts and would highly recommend them for their professional services and ethics. Please view the attach photos below.Most sincerely,Jim and Eva Tomlinson

Travis is a genuinely great person. Hes very transparent/I dont ever feel like Im being charged more than I should be. Been going here for a few years now and every time I leave I am more than satisfied with how things turn out. Its nice to have a reliable shop to go to with no doubt in my mind.

Once again amazing customer service and great mechanics. My car had stopped running and was smoking from the engine and the in collision crew had it sorted out in no time and fairly priced. Refuse to take my cars anywhere else.-Alex

My family was driving to Florida from Buffalo and we got new tires, alignment, sensors fixed and oil change. I found the service for $100 cheaper at fox tire, but Travis told me that he would personally go over our SUV to ensure my family was safe during our 2,400 mile road trip. With Travis going the extra mile I felt very comfortable and safe during our trip and the truck drove beautifully. The confidence in knowing I was not just another customer with Travis and InCollision gives me confidence each time I get behind the wheel of our car.

Very professional. They went above and beyond

Though I have not had work done there just yet, the gentleman I spoke with was courteous and explained further options that needed to be ventured before they could actually find out what was wrong with the vehicle. He was upfront and more concerned with helping me make the right course of action to fix the car and was uninterested in just getting the work. For this reason I will be bringing my car to their shop once Ive taken care of a prior issue. Knowledgable mechanics are hard enough to find let alone ones with ethics and honesty.

The team at this shop is awesome. My daughter and I were just passing through the area, 300+ miles from home, and needed a major repair. It was a few days before a holiday against a weekend, which would have severely delayed me if they would have taken my BMW in. Somehow they squeezed me in, helped me with a rental car, and saved our vacation. If I lived in the area, IN Collision would be my go to shop.

Great first experience. The manager is on point .

Had some paint chipping on my front bumper, they quickly took a look at my car and gave me a quote. They explained everything they were going to do, very professional. Quote was a bit high for painting a front bumper, but staff was very friendly and helpful.

Was ripped off didnt do the work they were paid to do will never go there again! 😒👎

Amazing service! Got service done the same day! Highly recommend you bring your car here for any maintenance or auto body needs!!! Wish I could give them another star!

I have been coming to IN Collision & Auto Repair for years and I would not take my car anywhere else. I trust this place completely to do great work on my car for a fair price. They operate on a high level of integrity that is like no other. I’m thankful for their dedication to customer service. They have a monthly news letter that is mailed with auto tips, coupons, and fun information. I’ve also received courtesy phone calls checking up on past visits to see if my car is still running well. I refer everyone I know to them and brag about how great they are whenever asked.

I had a great experience with IN Collision. Someone had struck my parked car late at night and ran, leaving my driver side door a compete mess. I couldnt even open it from the outside. I went to several body shops, but Scott gave me the best price and went above and beyond as far as customer service and doing a fantastic job on my car. A big thank you to all the folks who helped me there and I definitely recommend this shop if you need work done to your car!

My experience is very similar to others here. When I first became a customer, the service was great and the maintenance/repairs were reasonable. I used this shop for three of my vehicles. For two of those vehicles Ive ended up having terrible experiences with this shopFor one of my vehicles, I smelled the odor of gasoline whenever the vehicle ran. IN Collision reviewed and diagnosed the issue as being a hole in my gas tank and the repair would be have been over $4,000. I did not move forward with this repair and instead took this vehicle to a family friend mechanic about two months later to be looked at. The vehicle was raised up and absolutely no leaks in the gas tank were found. The gasoline odor ended up eventually going away, and three years later this vehicle is still on the road, no issues. Thankfully I did not move forward with having IN Collision fix this non-existing issue that they made up.After I brought another one of my vehicles here, for an inspection, I was given a huge bill of things that needed to be done in order to pass inspection. I took my vehicle to two additional NYS Certified Shops to get their opinions, along with the itemized bill that IN Collision provided. By both other shops, I was told that the repairs and maintenance quoted by IN Collision were not needed and my vehicle could pass inspection.I would only trust this place to do simple jobs and maintenance, such as changing out your headlight fixtures or an oil change. Never ask them to diagnose an issue you are having because you will be given a huge bill and it is likely that even after this they would have still missed fixing the actual issue. For example, on my third vehicle, a leak from somewhere kept shorting out my turn signals. I described the issue to IN Collision and specifically told them that I had already changed both light bulbs and that this was not the issue (it had to be a leak or something shorting out the turn signals). I picked my car up at the end of the day to find out I had been billed for new turn signals. About an hour after this, my turn signals once again were not working.I regret giving this shop multiple chances despite all the bad experiences I have. They do a great job in the beginning and really hook customers with the customer service. They will also reward their customers for giving good google reviews (I once got a free ride to work after I had to leave my car there for the day just because my original Google review was 5 stars).

Nice... very nice

The staff is very professional and very respectful they go the extra distance to make sure you have a pleasant experience there

Wonderful service at a great price! Explain everything and I never feel cheated. Consistently cheaper than the dealership, but more accomodating for equal if not better quality.

There service writer is absolutely excellent at her job. She is very patient, always working with the customer. The repair men do a fantastic job at the auto repairs also. Thank you very much IN COLLISION and Jodene!

Great service! Honest, knowledgeable, professional, & friendly. Jolene & my mechanic (forgot his name) were amazing. A+

Very gud place to get your car fixed they are the best

If I give them 10 stars I would. Travis was a delight to work with... while it took a long time for my car to get fixed that wasnt because of them. They were diligent and checked everything out unlike other local mechanics Im taking my car to for the exact same problem. Travis even lifted my car up to show me everything and to show me what else needed to be done with my car including my catalytic converter which another repair place had a hole in it and would have cost me over $600 which it did not have a hole. Travis was diligent about giving me updates and was clear about pricing. I felt he was honest with me when I told him my concerns my price point and what I was willing to go for with this car. Not only will I take this car back to him for another repairs but Ill trust him with my kids new car and for any car I might have in the future. I highly highly highly recommend them to anyone. Bonus points they are next to froth so your car gets fixed and you have a cool beer and lunch.

Scott did a great job!

This place deserves a review for new customers to see. I was recently involved in a car accident and InCollision knocked it out of the park. The amount of damage looked like a train ran into the entire passenger side. They were able to do the repairs in a timely manner and kept us informed throughout the process. I am the type of customer that is picky and pays close attention to details. One of the toughest parts was probably the pair if I had to guess. It’s called a tristate color I believe. (Meaning it has a different color look in different kinds of light) InCollision was able to match it!!!!! (Not easy) To Jodine that works in the office, Scott - who I worked with directly, and Cameron whom has overseen the project, and everyone else involved that I didn’t see. Thank You. I highly recommend InCollision.

Worst shop ever dont go there they going steal ur money then they break other things in truck wont replace them honestly dont go there they theifs ...

This is not my first time at IN Collision but I couldnt be more grateful today. I had a car accident and as soon as I called them I felt protected. They gave me honest answers and are helping me navigate the insurance company bs. They even helped me pick up my rental. I cant speak highly enough about this company. Thank you for all your help, IN Collision!

After having my brand new Ford Ecosport for only 3 weeks, I was in an accident that wrecked the entire passenger side of the vehicle, along with other damages. I was heartbroken and crushed. I had it towed to IN Collision not knowing what to expect. Scott was absolutely amazing, professional, informative, thorough and spent alot of time putting my mind at ease... I cant say enough positive things about him and his staff. Although my insurance company deemed my truck totaled, Scott went as far as trying to negotiate with the total loss adjuster, and speaking up for my best interest that he could get the car back to a brand new condition. Of all the mechanics and shops I have been too, I have never received such great customer service and honesty. I will NEVER go to any other mechanic again. IN Collision is where its at!!!! I would highly recommend that anyone and everyone use their service for your vehicles.

Fixed a electrical problem that another auto repair couldnt fix.Forth coming with the price. Very friendly. Will use them again if needed

Excellent experience with our Suzuki repair! Our service advisor, Scott, was fantastic. Very upfront and helpful through the entire process. The technicians did a wonderful job and our car is now running beautifully. I would definitely recommend IN Collision to anyone!

My second time here and there guys are the epitome of what I feel a business should be when your doing business and being provided a service. First, lets start with how you are greeted rather in person or over the phone they are polite, professional and were totally patient with all my questions. Two, everything they do before they even begin your work is thoroughly explained. Third, they saved me hundreds of dollars by not going to the dealer and being charged ridiculous prices. Last, I wanted to note that I drive a Mercedes and alot times people treat these vehicles like Jesus himself is doing the work on your car and charge you these off the wall prices but not here. I would like to s/o Scott, Travis thank you guys for answering all my car questions.

I have brought my vehicle numerous times. Not only were they the best estimate in town they have gone above and beyond the service. I needed help getting my plates off as they were rusted on with the wrong bolts and I was told by Jodeine to pull up no problem and they not only got them off for me I came back and Anthony put them back on which was also not an easy task. They did a lot of work super friendly service and the best quote and service in town! Thank you guys so much! I have referred many people to them and everyone has been more than happy! I’ll be back back every single time! Thank you guys!

WOW ...JUST WOW!! Regrettably, I didnt leave a review earlier. My first encounter with Scott and crew on Skillen was about 5 mos ago. They were more than awesome! Knowledgeable, honest, friendly, Compassionate, professional and hospitable!! And...THEY sent me a thank you card . ... fast forward to this past Friday, my Camrys break lights and indicators all came on at the beginning of long trip to see family. They welcomed me without hesitation and fixed me up with practically NO cost. It is my duty to my fellow Buffalonians to let you know, that as the world around us is falling apart at the seams and as we all prepare for calamity .....there is a collision shop, that we can trust and has collectively remained calm and customer focused! You All Are sincerely THE BEST!! THANK YOU!!

I would never take one of my cars or trucks there

Amazing, knowledgeable service. Competitive pricing. Very friendly staff.

IN Collision is the best car shop in buffalo, great very helpful and knowledgeable staff. They are straightforward and honest. Always very happy with their work and if they do make a mistake they work hard to fix it. They even offer rides if you have to leave your car. Great place. Best customer service of any car shop in buffalo. It also has a great waiting area with snacks and water. Very nice atmosphere would highly recommend.

This place checks all the boxes! Great customer service, quality work and reasonable prices.

This is the first review I have ever written - that is how delighted I am with In Collision!! I worked with Scott who was very attentive to my needs and concerns. He must have listened and passed the information on because when the car was delivered, it was perfect!!It was done at a fair price and exactly what was estimated. The body work is exceptional. It was delivered on time and was cleaned inside and out!!Though I hope I do not need to, I would work with them again in a minute!!

Awesome crew behind the counter, management and staff. Always take my car here. Honest prices fair rates and amazing service usually in and out within a day!

Recommended this place by a friend and Im glad he did. I bought a used car not too long ago and they have helped me with every problem that has come my way. The mechanics are honest people who just want to see you have your car in the condition you want. Ive been working with Travis the entire time and he is great. On top of everything else, they washed your car and vacuum the front of the interior. A nice plus.

Theyre still doing a great job. Ive been going to them for over a year now and I have to say theyre dependable and honest. They hire great people that take pride in their work. The prices are normal, possibly very slightly lower than my last mechanic.

I have been there for maintenance on my Subaru several times. The service is great, they explain everything and have fair prices. The best thing is they go the extra mile. Friendly, prompt service. I recommend them to everyone. They send out an enjoyable newsletter every month with coupons.

Great service, knowledgeable staff.

I took my jeep here after being rear ended and they were helpful throughout the whole process. The repairs were completed on time and my jeep now looks brand new! They also took the time to clean the interior and exterior of my vehicle, which was a pleasant, unexpected surprise. Overall, excellent customer service. Im so happy with my decision to choose IN Collision & Auto Repair.

Great service, family atmosphere, come join the family!!!

This is my second or third 5 start review over the last 5 or so years. What a place. Its hard to find a good mechanic. That can also do most that others cannot(Wilsons and fabrication). They are amazing. Here you find a dealership with a heart. They take everything in consideration. They find ways to save you money and take the time to go over everything with you. Thank you Travis and the amazing staff at In collision. Way to take it above and beyond just being a mechanic!

Im fairly new to the Buffalo area. My boyfriend recommended this place. So glad he did this place is great and I trust them they they arent ripping me off when it comes to my Saturn Aura. Travis is great! I recommend all my co workers to this place or anyone else new to Buffalo! Thanks guys, keep up the great work! Love getting your monthly newsletter in the mail with coupons anything helps :)

Cameron, Jake, and Jodene are about as honest and straightforward as they come. They take their business serious and they never make you feel like a bother. I can tell they appreciate their customers and want to help. No doubt the best customer service Ive ever experienced. Thank you In Collision for making my difficult situation much less painful!

After 8 years of looking I finally found a great garage! Ever since I moved back to Buffalo, Ive been searching for an honest, dependable and fair mechanic. These guys are the best. Travis keeps everything running smooth. Great communication and handling. The mechanics are fantastic and they even have a waiting room thats a really nice place to wait if you have to. AMAZING TEAM!

IN collision & Auto took my truck right in when I called them about a brake line that blew earlier that morning. They put it on the lift and gave me a fair quote, then fixed it promptly. When I went out to leave, they had washed it and cleaned all my windows as well ! This is what GREAT customer service is all about. I will go back for future work. Harry Burgher, Kenmore, NY Travis is the employee who took care of me, very diligent.

Amazing customer service and a quick turn around for repairs. Their staff was professional the entire time my truck was in their shop and constantly kept me updated. If you’re looking for quick diagnosis, quality repair, and good prices, IN Collision is the place to go. Make sure you ask for Travis when you arrive. He’s guided me through every repair I’ve needed with great knowledge and maintained constant communication.

We recently had the pleasure of working with Travis & his awesome staff from 300+ miles away. (Our daughter wrecked her car in Buffalo & we live near Albany, NY) The repairs were completed on time and within the estimate. This group gets extra kudos for the reassuring and considerate care they provided two stressed out parents, as well as for the miraculous job they performed to get our girl back on the road. The car looks and runs better than it did BEFORE the accident! Highly recommend this shop!

Great service. Ive been coming here for the last 3 years and theyve always taken great care of me. Travis really cares about you and gives you fair pricing. Never trying to sale you. Gives you options and possible consequences. Highly recommend A+++

Always keeping it real with prices and quality work. Thats my spot.

Auto maintenance is not fun... lets face it.I had to get my car inspected ASAP as my inspection was due in January and I had been pulled over 2X IN ONE NIGHT in Amherst over a blown headlight. So yea....urgency was keyI had previously met with Cameron who is the assistant District Manager at IN Collision and repair and from the jump I could tell he was a good dude. He assured me that I wouldnt get ripped off like I had previously at other inspection places.Once I arrived Jodene the parts manager was able to get my SUV looked at right away then showed me to the waiting room. The entire facility is clean and spacious.Within an hour my inspection, headlight repair and windshield wiper replacement was done AND they had cleaned my car. That was just great service.Cameron, Jodene and company did an amazing job. When YOU go make sure to tell them Saint James sent you!

They gave me the bad news that my car is donezo. I guess months ago someone hit my car without leaving a note and the car filled up with water because of the resulting damage. (anyone reading this please dont ever do that to someone)I seem to always be working during their hours, contact has been intermittent. I did leave messages multiple times in the beginning of the interaction and didnt get responses to them, but they did eventually contact me and they did what was needed. I was frustrated about the situation and may have taken it out on them, but they were understanding about that, theyve been actually extremely patient with and helpful to me, making this experience as painless as possible (considering the situation) I appreciate everything that theyve done for me.

The most professional, clean, and polite shop I’ve been to since moving to Buffalo. WiFi, coffee/water, and restrooms in a comfortable waiting room makes so much of an impression as you walk in. Scott accurately and quickly diagnosed a multitude of issues with my car and gave me honest answers. I’ve had too many shops tell me they can’t figure out issues I’ve had recorded on video. Thanks to Scott and the rest of the techs, my car had a same day repair that was not only speedy but done RIGHT the first time. I’m very happy and impressed, and certainly will be back!

I have gotten my car fixed here on two different occasions and every time, it is an amazing experience. They took care of my car and went the extra mile and cleaned it up and made sure I was happy with the result which I was.The repair was quick and done flawlessly on both occasions. The waiting room is very nice, clean and comfortable, offering water, coffee, tea and snacks as well. I felt very comfortable in there waiting.The guys at IN collision auto repair are very nice, friendly and have great customer service. I have never been disappointed. I will be taking all my cars here if I need a repair to be done. Over all this place deserves 5/5 stars. Good job guys, and thank you again for everything.

Went there to get my hood and fender painted. Scott told me $500 and then when I took the car there he started saying oh the hood has a a very tiny ding and that’s going to cost another $500. Price doubled just for that. They offer 25% discount which they didn’t want to apply. Very unsatisfied with them wasting my time and having me tow my car there for nothing.

Absolutely the best! The level of compassion during this very scary time was a breath of fresh air. Im so greatful for Jodean and the team at IN Collision. Had my truck back to me within hours! This will be my forever repair shop!

IN Collision is by far the Best Shop in Buffalo! Great Auto Techs and Awesome Customer Service makes this Your Go To Shop for All your Auto needs. Travis and Sam go above and beyond to make you feel comfortable. The entire staff always goes the extra mile to make sure you know whats wrong and what can be done to fix it. Great service, Reasonable pricing, and a noticeable commitment to quality!!

Went with my friend to pick up his sprinter van, and all he said was good things about this shop. I will bring my vehicle here when I need repairs.

Have had an absolutely remarkable experience with Travis and the staff at INCollision. They were able to keep me updated every step of the way on my car and kept myself and my parents (who live 300+ miles away) on the same page. My vehicle was returned to me good as new, running and looking even better than before! Estimates and damage assessment were very accurate as well. I will definitely be returning here in the future and high recommend this shop!

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Hands down the best auto repair shop Ive found in the WNY area. I chose IN based on their reviews and they still exceeded my expectations. The biggest thing that sets them apart is how much they truly CARE about the work theyre doing for you, and they want to make sure the customer is happy with the result.I was quoted a price but they were able to do the work for slightly less. I know of quite a few shops that would have kept that extra money, but these guys were excited to tell me they were saving us money! That speaks volumes to the honesty and customer service you receive from Scott, Travis and their whole staff. I regularly recommend them to my family and friends.

A phenomenal place, I’ve got my first car and I’ve been ripped off and jerked around by mechanics because they can tell I don’t have much experience, but everyone who works here is so kind and honest. Highly recommend.

Disappointed, had my alignment and balance done here twice, was told I need new tires, after new tires I needed new wheels, I got new wheels I was told they are not round and need a new wheel or to get it fixed.After spending over $600 on labor and over $1800 on parts, I went to another shop and got the alignment done right .

Overpriced and they beat around the bush in order to get to the real problem no go

I had been recommended to go here through a friend and was very impressed with how awesome my whole experience was. Sam and Travis were very nice and explained what they were doing with my car. It was also affordable and super efficient. I highly recommend this shop. Thank you for a smooth car repair experience!

I am extremely happy with my first experience with IN Collision. I was able to get the appointment that fit to my schedule best with no issue, and when I arrived, I realized how much they cared about my car. I was able to tell them all the issues the car might be having and the next thing I know, within a timely fashion, they were able to get every point done! Not to mention, they gave a nice wash to my car at the end of the service, which was a plus.!!! They are HONEST, RESPECTFUL, and most importantly CARE about their customers! You walk in and you feel you are special to them!Finally, they have the best cookies :)...Thanks Trevor, Sam and Ilya!!! and everyone who assisted me and my car that day!!! You guys are the BEST!

IN is a fantastic location. Travis and their crew genuinely have your best interests at heart and will walk you through their process, its implications for your vehicle, and make sure you understand the problem so that youre not left in the dark and you know what youre paying for. The pricing is fair, the waiting room is comfortable, the staff is friendly, and their work is good. As long as you can get there during business hours, I could not recommend IN more.

I just wanted to let others know of my personal experience with IN Collision & Auto Repair.Around late January 2017, I took my 1999 Honda Civic VP in for a New water pump and timing belt replacement. I believe the bill was around $750. Prior to the repair, I had been very satisfied with the service at IN Collision & Auto Repair after 2 previous repairs with the company.Now back to the repair, I picked up my vehicle after around 2 days of repairs. As usual Travis was there to greet me and answer questions about the repair. I paid the invoice and started driving back home in my car.After about half a mile down the road, my accelerator jammed and I couldnt slow down the car. I was going 70 in a 35 desperately trying to slow down my vehicle. After nearly crashing with a school bus I finally got the car into a stop by shifting into neutral.I was scared for life after hearing about horror stories about deaths happening from the 2009 Toyota floor mat incidents. I could have seriously injured myself or another person due to the faulty work that IN Collision & Auto Repair did on my car.Eventually, I called Travis and slowly drove the car back to the shop and he found out that the garage screwed up and some of the cables were tied. I was offered no refund on that day or any day following that.This company has forever lost my business and respect. First, they messed up my repair and almost seriously injured me as a result of their work. Secondly, the customer service response to their own faulty work was very disappointing.Update:After posting the review the owner who seemed to be a very down to Earth caring owner reached out to me. We got the situation alleviated and he assured me that for future customers if a situation ever arises that they will go the extra mile and try to fix it.

A friend recently recommended IN Collision to after I got into an accident over the winter, and I have to say I am very impressed with their work. They were respectful of my time and took over the whole process from start to finish and I didn’t have to worry about a thing. They got my car back to me super fast and it was like it never even happened! I would definitely recommend them to anyone that is looking for a great body shop, and since I was so happy with their body work they are now my mechanic too! Thanks guys!!

IN Collision repaired the frame and body work on the front and rear end of my 15 Lexus IS 250. I thank Travis and Sam for always keeping me updated on the work being done. I have been to many local shops in wny, IN collision has the best quality, it is very professional, staff is very friendly, and the cleanest shop in the area. Very fair prices, staff takes their time to make sure you car comes out of the shop cleaner than a new car. If possible I would give IN Collision more than 5 stars!!!

Travis was excellent to talk to and very knowledgeable. He talked me through every step of the way. They were super quick fixing my AC and a fantastic price as well! I will ALWAYS come back here for my car maintenance needs and will ALWAYS recommend IN Collision to everyone I know!

Great service. Im always going to bring my car here for service.

Brought my Volvo to In Collision when the ignition lock failed locking the transmission in park. In Collision came up with a solution to get the Volvo out of park so it could be towed. Repairs took a long time since the ignition lock had to come from Germany. Additional repairs including to the cooling system, door locks and HVAC system were also done in a professional manner. Travis dealt with the extended warranty company to settle repair costs while picking up a under warranty battery for a local national repair shop. In Collision also supplied transportation from home to the shop to pick up the vehicle. Vehicle was repaired as required and was very clean upon pickup. Cost for repairs were very reasonable. This is the third time I had used In Collision for the vehicle repair and will use them again! Would highly recommend In Collision due to their commitment to providing outstanding repairs, customer service all at a reasonable price!

Great service. They do awesome work.

Travis and the staff are very welcoming. They do good work and make you feel like they appreciate your business. The business is clean and comfortable while you wait. Ive gone to them twice already and will continue in the future.

Basically these guys are amazing. They do really great work for really, really reasonable prices, and they get it done as quickly as possible. Everyone who works there is super nice and friendly; Ive never seen Travis not smiling. Theyre knowledgeable and good at explaining things in a way that isnt condescending. And - that rare quality in an auto shop - theyre actually honest and dont go looking for things they can try to scam you on. So long story short, take your car here any time something goes wrong with it.

I went in after my very first accident . I needed a new bumper,taillight,trunk etc. Steve helped me from beginning to end . My car was done on time, and it even looks better then it did before the accident ! They even found me an affordable windshield to help me pass inspection! All the staff is friendly and helpful. They deffinitly went above and beyond my expectations..I would highly recommend this shop to anyone needing repairs!

I rely on this shop since couple years ago.Great services with great smiles and neat waiting room!! I highly recommend this place.

This place is truly amazing, remember when customer service was a first priority. ..well it is alive and well here, every step of the way from my phone call to having the work done on my car was exceptional, everyone is kind and politeThey explained every detail to me, explained my options and provided outstanding service on my car. And it doesnt stop there the place is clean the waiting room comfortable, coffee and cookies while you enjoy watching TV. As well as the educational bits and pieces on caring for you vehicle that played.You have try this place..its well worth finding

IN COLLISION IS THE BEST!!! They are professional, honest and reliable. Ive worked with Illya, the owner and most earnest guy I know, for many years and he always provides me with the BEST SERVICE at the BEST PRICE. They worked on my BMW M3s and various other cars. I recommend all my friends to go there and everyone was happy with their service, and became their regulars. If you are looking for a One-Stop-Shop that does everything, from service to repairs to collision body work, they do an excellent job! They even does basic car mods and repair motorcycles. Everyone is so nice and friendly, they are like family to me. Travis is great and love Roma! So if there is ANYTHING you need to get done to your car, go to IN Collision! Theyll take good care of you. I back them up 100%!!