Had a problem with 2013 Volt. 12V battery died, thru on check engine light and car would not move with no power steering. I replaced battery but this did not improve situation as thrown code (P0D5E) does not reset except by running special function from scan tool. So I made a service appointment for 10:30am and had car towed to nearest dealer (Buena Park) at my own expense (arrived by 10 am). I described the the problem as stated above to the service person, requested that they run diagnostics, reset any codes, and see if this solved the problem. I took time out from work at 4pm the same day to check in on matters as I had not heard anything from the dealership. They had not yet looked at the car, and service person then requested tech to check car and said she would get back to me. No further communication was given this day. The next day I again took the initiative to call the dealership to find the status of the car. The service representative said the car would require further extended diagnosis at a cost of more than $500. I asked if they had done what I requested. They responded that they did not agree that resetting the codes was the solution to the problem. I said please do it anyway. At this point my wife decided it was time to bring out the big guns and asked me to drive her to the dealership (4pm, Friday afternoon). Somehow she worked her magic and actually persuaded them to reset the codes. Low and behold this enabled the car to move on its own for the price of $169.00, 20 minutes of reprogramming, and two days without and much needed vehicle for transportation. Thanks.

Good work. It did take 5 days for them to even look and diagnose the issues. Once that was completed it was ready in two days. Friendly staff.

I was contacted by Premier Chevrolet for a recall on the Chevy Bolt (full lithium battery replacement). I said I would be busy for the next couple of weeks and I needed my car and then they told me it would only take “a day” They called back in about 15 minutes to offer me a loaner car if I’d bring in my car the next day. It kinda sounded as if they were desperately trying to get a Bolt into their service department. Went to the dealership the next day and I got my my loaner car which came with no gas (the gas light was on) so I had to bring it back to dealership so they could put some gas in it. The inside of the loaner car was filthy with dog hair all over the back seat and carpet, overall it looked like it wasn’t vacuumed for one year. When I was dropping off my car on Saturday and getting the paperwork done, I got a text from service department saying “ Hi David, this is Nadia at Premier Chevrolet Of Buena Park. You can text me anytime at this number during your service visit”. Well, I started texting them on Tuesday and got no reply so I called Tuesday afternoon at 3:45 pm and they told my car was done but someone needed to drive it first and then they would call me. No calls came back to me on Tuesday. So I texted on Wednesday morning and again, no reply. So I called at 9:04 am and the guy i talked to said he thought car was done but he could not locate the paperwork. He told me he would have Nadia call me right back. Well, the return call came back In 30 minutes.Got my car back, but what a hassle. Dropped off Saturday, got it back on Wednesday. Communication very poor.

Had an issue where my volt was emitting at ear piercing volume, after a diagnosis fee they repaired the issue under warranty. Even dropped me off home so I could work remotely for the day. Happy with this service.

Ralph @ parts department was awesome! I went to the dealership to order a replacement cap for my brake fluid reservoir expecting the usual bad service that I normally get from Chevrolet (Selman Chevrolet) I was getting mixed and wrong info on the replacement cap, so i rolled the dice came here (Premier Chevrolet of Buena Park). 15 min later I got my part that i wanted (ordered and received same day) Ralph was kind enough to go to my car and physically look and verify the part #. It may not sound like a lot but it’s the small simple things that many of the these departments fail to do.Thanks again Ralph!

With it being my first visit my experience was nothing short of AMAZING I dealt with Nadia in the service department and she made my service interaction with that location A1. Not only was this location closer to my house but with her customer service I couldn’t be happier. Nadia please plan to see me each and every time I need service.

I was pleased with the customer service and the service that was done to my vehicle.

I was very disappointed with the customer service regarding my service appointment. I dropped my truck off for a diagnostic regarding a service code. It took two days to get a response, and that was after I followed up on my own time; I was not contacted by a technician. I do not recommend with location for service if you expect to know what’s going on with your car/truck.

It was an amazing experience. Tricia was very knowledgeable and helped me every step of the way! She’s awesome! I will recommend her to family and friends!

The guys at the service area have always been so helpful but they need more on Saturdays there were 7 cars in the morning and one guy.

I have been bringing my little red Spark to Premierever since I bought it. Ive always been happy.Today I had a new Service Manager. He was awesome. Very friendly, caring & even saved me some Money!It was suppose to be a 2 1/2 hour hour wait but he got me out sooner.AND hes a cat person. Both his family & Dad have cats.! So he shared that too!You can go some places & they barely talk 20 you.Premier Chevrolet found good manager. I missed the previous man John. I LUIS is very much like him caring.Thank you Luis

The gentleman Luis Casanova greeted me and was very courteous, caring and kind. I received prompt service and answers to all of my questions. My car was serviced and provided sooner than expected. Thank you for being nice and courteous Mr. Casanova I appreciate your time and help.

Love coming to get my vehicle serviced here!Steven hands down is the best in the service department. They always make sure to give you details about anything needed. Definitely recommend Chevy of bp

I purchased a used car today for my sons girlfriend from Premier Chevrolet and it was seriously one of the easiest transactions I have ever encountered when buying a vehicle. Both Tricia and Marko helped us out and they were extremely friendly, helpful and made the whole process painless. I would definitely buy another car from this dealership. Thank you guys for all your help!!!

Bought a truck they take care of there costumers even beet my pre approved loan by 1% cant complain.

My husband and I purchased a new vehicle from this dealership while visiting California from out of state. We were excited to find the one we had been looking for in their inventory. The salesman, Chris, was friendly and the negotiation was reasonable with Ty, the manager on staff at that time. They explained everything and were helpful. When we went to sign our documents with Richard in the finance department is when everything changed. The paperwork was incorrect and incomplete and he aggressively tried to force us to sign these legal documents. I held my ground that I would not sign and he became combative towards us. We almost left the office at that point but decided to continue as this was just one negative person we encountered and we really wanted this vehicle. Fast forward almost two months and we called the dealership to seek advice on why we haven’t received any information from the lender, OnStar, Sirius, or even Chevrolet and to obtain the missing documentation required by my home state DMV to register the vehicle. I was directed to the finance department by the operator to have my questions answered. I got Richard on the line. I introduced myself to him again, told him my concerns but before I could ask my questions he told me he hasn’t received any communication for over two months on a vehicle he just purchased either. I asked if that is normal and who can I contact to make sure our information was correct in their system. He began to tell me off and speak to me in a very unprofessional and condescending way. I requested to speak to a manager stating that I’m not going to argue and just need these things addressed. His response, “I’d gladly hand you over to get rid of you!” Then he hung up on me. Since then, I have left multiple messages for a manager, any manager at this point in time, to call me back to report how terrible Richard treated me, to help me with the missing documentation (WHERE’S MY PAPERWORK), set up the correct contact information so we are able to actually use all the features in the vehicle, AND confirm they received the title for the vehicle we traded in. I have requested to speak to a GM and was told they don’t have one but I can speak to Ty or someone named Mike that is also a manager. It is going on two weeks since I have been leaving messages and I still have not received any calls back. This is disappointing and I’m so disgusted with how Richard has spoke to me and the lack of communication from this entire dealership after they received their money.

Luis explained all details and suggested what my vehicle needed..

The sales department was great when we bought the vehicle. This survey is about my last experience. That was with the service department. I had an appointment and I was told that with the amount of vehicles I would be waiting longer. What’s the point of the appointment if I still get treated as first come first serve. Then when I was told my vehicle was ready and that they would be bringing it right up, I waited 15 minutes. Service department is very poor.

The last time I took my truck in for service I asked that they make sure my settings were restored to what I had them set to...seats, mirrors, etc... This time again all messed up. No longer will I be returning to this dealership. We will also purchase our new truck elsewhere due to poor service. It should be simple to just return the truck the way it came in, however I guess thats asking to much.

Loved my experience at Premier Chevrolet! Francisco Molina was great to work with and very polite! Looking forward to driving my new Colorado!

My service advisor Luis C was awesome.. went out of his way to make service was done correctly

Took our truck in for an oil change and asked for a diagnosis on the transmission. Please note this time is the third time we take the truck in for a transmission issue (purchased 1/19). The truck was left on Monday. Our service rep advised they were busy and wed receive a call to give us status. A call was never received! Therefore, we called and twice were promised calls in return, but again nothing was returned!!! We were finally able to speak with someone and given a loaner. The car was extremely dirty and hadnt been washed in months!!!! The loaner was returned immediately and our truck was never diagnosed!!! We were comped an oil change for our inconvenience but the dissatisfaction with the service remains!!!

My husband and I went in with a limited amount of time to get a vehicle. We already knew exactly which one we wanted and brought our own loan from our credit union. Our salesperson, Marco, was very helpful and did made sure to get us what we needed in a short amount of time. He was even able to get us a lower interest rate than our credit union which was already low to begin with! The only reason I give it a 4 stars and not 5 is because oil changes are not included any more?? We just bought another car 1.5 years ago and it included them for 3 years at no extra cost. Other than that we had a great experience with them and I love my new car!

Ben was AMAZING. One of the best sales people I’ve ever dealt with. Love my new Chevy Volt!!

Took 3 hours instead of 1.5 quoted. Car was sitting for 30 minutes after I had advised the service rep that it was ready. Every car that was serviced was given a car wash except for mine.

Helped with getting my oil change done fast and easy, even helped with missing screws under the fender of my corvette

I bought my truck on 1st visit here. Sales person was not pushy. Staff was very helpful, informative and accommodating to my family. Process was smooth and easy.

Luis, my advisor, was very helpful with me. I have always appreciated the service from this dealership.

Amazing service from Stephen! One of a kind level of customer service and reliability! Ask for him to get the job done!

GREAT Customer service, Sandra and Steven are Literally the BEST and I mean the best people to get your Chevy completely done perfectly no matter what the Job is. Premier Chevrolet are lucky to have two people like them.

Service Advisor Stephen was friendly and detailed with the information, he took his time answering my questions and concerns I had.

Very satisfied with my experience and the purchase of my Colorado. Ivan (sales dude) went above and beyond. Very friendly and will get you the best deal he can. Ask for him you will definitely be pleased.

I went to the dealership at 7 in the morning on the date promised yesterday. There is a problem with the audio. The employee said that I had to leave the car, so I called my wife and went to work in my wifes car. It was almost 4pm and a representative called me and said they found no problems. It was crazy. Anyway, in need of a car, I picked up the car after work in the evening, and there was still a problem. So I filmed a video and sent an email, but no response. So I called again, explained the situation again on the answering machine and left a message, but still no response from me. I understand youre busy, but shouldnt you call me to tell me whats going on? I bought a new car in March and have been under stress for over three months.

Our salesperson Raul was awesome. Top notch service. In all my years of purchasing vehicles he was totally professional and efficient with all our time.

See my complete communication with their sales manager, I’ve been nice and patient, waited on their reply for a few days and accommodated to their time…but see how they played their customer :) Great sales techniques

I was very pleased with the dealership, particularly the service dept. From the service writer, to the mechanic it was a nice friendly professional visit. They were very prompt and informative with me concerning the issues and repairs needed. A+ for a first time visit.

Im a Chevrolet fan. I recommend Chevrolet dealership to my family. People that work here are so friendly, at the service department Steven and his crew are the best crew I ever met. When they do the job they make it done. The price is so worth it. Everything you need to be done on your vehicle they always make it done. I will recommend Steven and hes crew at the service department if you need your vehicle to be service. 🤙🤙🤙

Luis was extremely helpful and very communicative. He would go out of his way to keep me updated on the service being done to my truck. Definitely going back here for the rest of my truck services.

I was very pleased with the professional service that I received at Premier Chevrolet of Buena Park Service Department.

Great and friendly service department. My oil change and car wash took less than an hour 👌

I took my Volt in for repair yesterday and was very impressed with Premier Chevrolet. Randy, my service rep, could not have been nicer and he made my visit a very pleasant one. I felt safely distanced from other folks and did my job stuff online while they looked at my car. Keep up the good work and I’ll see you as soon.

Luis was wonderful, getting my car serviced in a timely and efficient manner.

As always, a successful visit. Quick and easy oil change. Everyone is always pleasant.

Excellent service. Thank you Randy for being professional and courteous. See you for my next service... to the mechanics whom we dont meet thank your for your hard work.

My gurl Trish is really killing the game. Made the whole process of buying a vehicle for the first time so easy and everyone at the dealership is super helpful.Thanks again ♥️

The initial meeting was good, customer service was normal. Nothing great but not thing bad. When I picked up the car, customer service was below standard. I was called the day before that my car was ready and that the keys would be ready for when I came in. Well I was told that they were just going to grabbthe keys. After waiting for about 15min I asked again to see what was going on with my keys. The lady said, oh hun I thought you were gone already, they must have lost your keys. Let me talk to the representative and see whats going on. Not at all what I wanted to hear. After waiting another ten minutes one of the mechanics pulled up with my car and said that my car was ready. He was about to walk away when I asked if anyone was going to tell what they found in my car and why the part was bad? He explained and an the end asked me if no one had talked to me. I said no. I was already irritated and I know it wasnt his fault so I left. For sure not coming back

Talk to Chris Neri when you visit this dealership. He made my car buying experience quick and easy. He greeted me when I walked in and took me to the car I selected. We test drove it and he made a great deal with the info I gave him. Got me in and out in about 2 hours! Couldn’t be happier about the experience.

Car has been in twice now for Oil leak, was in for 3 days and had ZERO communication from the service rep. Personally had to reach out each to get an update, it was like they felt they could have the car for as long as they needed. Getting the car back it is still not fixed, car smells very bad like oil is all over the engine. Worst experience, I will take it to another mechanic, never use them again.

First time visit the service center. Nice and friendly people. Nadia helped me, she was great professional, went over the details and I got my car back on promised time. Thanks

Don was a very personable service adviser he treated me like gold ! Thank you Don I am a life long costumer of Premier Chevrolet !!

Great service. Randy was very helpful..will definitely recommend to friends and family.

Super friendly and helpful, we left with a new car!

My brakes was making noise on my 2020 Tahoe so I took it in and Stephen was able to let me know that it was my axle that was giving off heat and needed to be replaced. Of course it was busy as usual. Armando ( I believe he is the manager) checked in as always when I am there to see if everything was good with me. He checked and followed up with Stephen and I was out of there in no time. I was able to make my meetings on time. Thanks guys!! Customer Service goes a long way with me and is much appreciated!!

We have bought 3 cars here and have always had a great experience. I have always had my cars serviced here as well. I love my Premier Chevrolet and would encourage anyone to purchase a vehicle here. Enjoy the ride!

Came here today to make a deal on a new Camaro LT1 and talked to Ben. I had asked him over the phone if there were any mark ups before making my way over there and he said “no definitely not”. When my gf and I arrived (1.5 hour drive btw) we got to talking numbers and they seemed stupid high on a $40,000 car even after a hefty 7K down payment… ON A LEASE. So Ben brought his Pringles man looking smug faced manager over who said that the car had an $8,000 mark up. That’s right… 8K over…on a LT1. That’s SS money. Over all they wasted our time and effort. Don’t come here or you’ll get bamboozled I promise you.

Fantastic Experience at Premier Chevrolet of Buena Park. Got a very nice deal on the car that I wanted. The salesman was very knowledgeable and there was no pressure or hassle to make a purchase. Thanks so much, and I really love my car!

I went to get my car serviced due to a recall. The staff were very kind and accommodating and efficient. I was surprised to find my car was washed afterwards, which made me feel really good, as Im not working and didnt even have the funds to get to a car wash. I truly appreciated it.

My advisor was great fast friendly knowledgeable

Tricia Wohler assisted with our purchase and it was the best new car buying experience weve ever had. She alone is worth the 5 stars. Thanks Tricia and Premier

Very good service and kept me informed

Franco was very helpful they gave me a good deal definitely will go back for a future vehicle purchase

Went to look at 2021 traverse. Our salesman Mo went above and beyond for us and had us in a new car in no time. He was very friendly and made the process very seamless. Would definitely recommend this dealership. Ask for Mo

This was my first Chevy. It was an excellent experience all around. Trish was my salesperson and was so awesome. From the first texts to emails and guiding me thru the process and getting me a super deal. She wasn’t pushy or force any extra on me. After I arrived someone e greeted me immediately and when everything was done - it happened so fast compared to my other car buying experienced I kind of was sitting there in the chair not knowing we were done. Will definitely come back to Trish anc premier Chevy when I need something else.

Excellent service and done in a timely manner

Got an Amazing Offer without any Haggle! I couldnt find this deal ANYWHERE. TRICIA WOHLER was absolutely AWESOME! She was upfront about everything and left me no surprises. Everything you hate about a dealership, forget it! This is your Chevrolet Dealer!

Great experience very professional my new go to dealer service location.

Sales is absolutely fantastic. Ask for Sebastian, I have never had a better car buying experience.Unfortunately, that’s the only redeeming factor of this dealership. Service is the worst I have ever encountered. Over 4 hours for a simple oil change WITH an appointment, 11 weeks to fix some minor damage on my vehicle due to a vandalism, and the worst communication ever. I understand during the pandemic that service would be slightly slower due to staffing or material shortages. However, that’s no excuse to ignore emails or voicemails and to not even give simple updates on the status of someone’s vehicle.Buy your Chevy here, and then never return for any reason.

Every time I come in I have a good experience. Everyone is very friendly and very helpful. They don’t rob you blind either.

Amazing customer service, been going to Premiere Chevrolet for a couple of decades. Purchased several vehicles, and they have always taken really good care of my vehicles there in the service department. Today I was able to use my Birthday Certificate to get a full service check on my Silverado. I am very appreciative to have such a wonderful group/family there at Premiere Chevrolet. Thank You for all your dedication and hard work. You guys Rock.-Georgene Oyape

The advisor told me my truck would be ready at noon. I got it back at 2:30.

They park vehicles for sale in handicapped spaces and fire lanes. So clearly not ethical people. I stood in front of the receptionist for a full 3 minutes while she was on her personal phone reading emails or social media.

I had a great and wonderful experience the staff was really nice and helpful and also helped me with answering my questions. Took care of my needs and solved all my problems. Definitely recommend

Always a friendly and prompt visit. Every service trip has be a positive and helpful experience.

Thay were great thay went over and above to get what we wanted I would go back again and refer all my friends and family thank you premier Chevrolet of buena park 😊❤

Love the no bs, deal is done before you get to the dealer. Didn’t get sweated for hours. Our sales manager knew everything about the car, the lease and didn’t try to upsell or bait and switch. First class!

I thought it was going to take a long time just to drop the truck off, but it was fast and easy great service Took my truck in clean received it back clean great job . Very friendly people.

Just negotiated a great deal and very happy with my new Camaro! Thank you Sebastian Gomez and Premier Chevrolet!

Horrible horrible horrible service department. And dealership altogether. My dad brought his car here to be serviced under an extended warranty that he bought for the car and still they charged him an enormous amount to fix somwtbing on the car. And its not just that they didnt honor his warranty, its also the fact that he was without his car for almost 2 weeks and left with no answer as to why. He called numerous times to get any info from anyone he could in the service department and each time he got no answer. He would leave messages and get no return phone calls. He even came in person to see what he could find out after a week of being ignored or not getting a call back and still they couldnt explain to him what was taking so long. I do not recommend anyone to have their car serviced here or to even come here. 0 stars if possible.

As opposed to other local dealerships, Sebastian made this transaction truly painless. Recommend 10/10.

Good customer service!

First we were offered the best deal around to lease our 2018 Bolt. So the dealership is awesome. But then we discovered that the service department is just as excellent. Our service advisor went above and beyond to get our issue taken care of. HIGHLY RECOMMENDED

Quick and easy...plus they rinsed off my car without water residue. The perfect touch.

Quick and Easy! Best Service from Armando and the team!

Straightforward, simple and easy process to get pricing info and lease cars. Highly recommend

Nobody met me at my truck, I went inside, and was not even acknowledged. The service advisor asked me what I needed and I told him, good props for getting me entered into the system and saying oil change can get done asap. I asked about fuel filter change and was quoted a price and also alignment and was quoted a price. Found out that alignment couldnt get done because they said my tires are too big. I also had a TPMS that was out and they wouldnt change it out because they said my tires were to big. so all I could do was get my oil changed. I think dealerships should be better equipped to handle vehicles with larger wheels and market that. Overall the dealership was very clean and quite. There was a guy smoking in the car drop off area that was annoying, so maybe they should build a designated smoking area so customers dont have to deal with that when dropping off their cars. I dont know if he was a dealership employee or not.

The sales person was fantastic but the finance guy was very unwilling to give us options.

We received pretty good service from this dealership. our truck died and we practically had to roll it into the service line. we set an appointment over the phone and they were able to inform us what was wrong with our truck after an inspection. they performed an oil change as well in just an hour or two and we were on our way. although the price was a bit steep we needed assistance and we got it.

One of the worst experience ever at dealership.Service advisor never tells you when the car will be ready not even an estimate time. After waiting over 2 and half hrs I asked when my car will be ready and he said 4 to 5 hrs more... OMG!!!I took my car without fixing the problem.Seriously!!! Chevrolet must improve customer satisfaction level.I hope this concern / survey make a difference.Thank you.

I really appreciated Rep Mr. Randy Dover services.Very kind and he knows customer service

They were very professional great service and wouldn’t let me leave without a good deal

This review is specifically for Tricia Wohler.One of the best experiences I have had so far with any sort of dealership. Tricia hits all the marks. Quick to deal, quick to respond, and most of all NO BS!! I messaged her about a Chevy Volt that I would like to lease. She responded immediately confirming the numbers and we started processing the information. Came down up the next day from San Diego and everything was lined up as promised. In and out with no hassles and no surprises. We are absolutely loving the car, and cannot wait to do more business with Tricia. I see those one pay 24/10 equinoxs you have.. Ill take white/black =]Thanks Again!!! Kenny / Jasmine

Great service department! Very efficient and fast service, friendly staff all around. My first time there, took in my Chevy Bolt (purchased at a different dealership) for a tire rotation, and they finished in about 40mins, and it was complimentary since still under warranty! Wow, that is great service, thank you Premier Chevrolet! I will definitely go back for other services later.

Sales person Chanelle gave incredible customer service.

Mr Randy showed me great professional courtesy. It was my first time meeting him, and he assisted me with my car service within minutes of my arrival. Most importantly, he was prompt about notifying me when the job was completed. Thank you sir.

Came for Silverado and the price online was 35k when came at dealer they said price above MSR . Asked sales guy said they are making this to bring customer, not a trusted dealer that not telling truth to customers.Don’t recommend it and no one should

SHAME ON YOU PREMIER CHEVROLETI received the worst service possible. Once I agree to the charge, The service rep Randy did not communicate frequently as to the status of my service to my truck. In a period of over 2 weeks of my truck being in the service dept. I received 2 phone calls and 1 text I was blown off as far as the problems with my navi system and told there was no issues. After calling in 2 weeks later to get a status, I was told my vehicle had in fact been ready for pick up for several days. I was reassured by the service manager Armando, that my navi was in good working condition with no problems. I was told that if I had the reoccurance with onstar connection, to pull over to the side of the road and press my onstar button.I picked my truck up, paid 793.00 for this service visit. 3 hrs later I had an appointment went to use my onstar and it was inoperable. Two hours later I tried using my navi again...still inoperable. This is my 3rd service visit addressing this navi problem and I was sent home in a vehicle that was not properly repaired. My advice to you, is to shop around for a better service dept.

I have bought 4 new chev pick up I buy a new truck every 4years I have never treated so bad from a dealership in my life Premier chev will never see me there again David that bad service

Tricia is the best and fastest dealer!! She is so friendly and straight forward. She takes care of the customer from beginning to the end. It was the easiest lease we’ve ever done. She should get a raise!!!

I had no issues. Pleasant experience.

Tricia made the car buying experience super easy and helpful. Already thinking about my next Chevy car purchase!