The person we were dealing with must have been some type of manager. He scolded one of the new employees while we were standing there. I also heard another employee telling the employee that got scolded, about some terrible experience she had, had on the phone with a customer. This made me uncomfortable not only for myself but for the employees. My dad has also been back and forth to Napa several times trying to get the right sized belt for his mower. Hopefully this time will be a charm.Customer service is great. Employees are kind but do not seem knowledgeable about their jobs or part or how to look them up.

Staff is always very helpful and friendly. If what I need is not in stock they will order it for me if they can get it

I went in on Saturday to look for a toggle switch for my boat and theses guys also brought me a wiring diagram. Paul was very helpful and that Chris Day was helpful as well.

Good quality parts. Good people behind the counter. Been a customer for many years!

Great service Didnt have part needed, but got it for me in two days.

Its an auto parts store, I needed a couple bolts, the ones they sold me were too short, but I got my money back no problem.

Always helpful and quick. Friendly people to help.

Im done a lot of dealings with Napa in Brownwood and theyre good people good price good parts a good bunch of people to work just work around there so yeah its a good spot

Always great. They can answer your questions too.

It might cost a lil more,but you get quality parts,and we found this poor guy waiting in line at ORileys. Hed been there a while!

Great staff, they were able to find the clearance light that I needed for my RV. Fair price and quick turn around on ordering and receiving the part.

Paul will go out of his way to help. Unlike other part stores I usually only have to make one trip to NAPA to get home with the right parts. Thanks guys. And the price is right too.

If you cant find what youre looking for, this place will have it or order it!

Best part store in Brownwood!

Experience but good if they have ur part!!!!

Super freindly and helpful staff!! Just a little overpriced..

Great help have are commercial account with them

I called Andy Reeder at NAPA “Abilene Paint and Color” a day ahead to make arrangements for Andy to personally mix my paint as he had done previously. The next morning as I left Brownwood I called Andy to remind him and tell him that I would be there at 10 o’clock. Upon arrival only Alicia was there and we left our airplane cowling and told Alicia we have an appointment and would have to leave Abilene by 1 o’clock. Alicia assured me that would be plenty of time and so we left and came back at 12:30 only to find Alicia eating a hamburger with no regard for the fact that we were on the schedule. Nothing was ready and Alicia continued eating a hamburger and only when someone else came in did they continue working on our paint order.Andy finally showed up and when we finally left about 130 I knew that we were likely to have paint that would not match because Andy did not do the matching as we had requested. I was warned several times by customers to not allow Alicia to mix the paint as it was never right when she mixed it . Sure enough when we tried the paint it was not even close.I called the manager in Odessa Wayland Webb in order to get this resolved and have asked him to refund me everything I’ve spent and for some of the time that I wasted on that day when they were supposed to mix the paint properly and he has refused to do so. Wayland has no consideration for my totally wasted day and all the hours and time that I have spent and I wanted to share this on Google reviews to warn other people that NAPA as well as Andy Reeder have no regard for other customers when they don’t properly take care of those customers especially when those customers made a concerted effort to be properly cared for. My effort on this Google review is to allow other customers to know that NAPA does not have any personal care for their customers and are not willing to step up and refund those customers properly when they obviously dropped the ball and messed up.As a last resort I went back to Napa in Brownwood in order to see if they could possibly match the paint. TJ made an effort but again the paint did not match. I was previously warned by Wayland Webb that Brownwood likely would not be able to match the paint either and he was right and once again another wasted day and several hours of my time. I would suggest going to O’Reilly and from what I’ve heard you will likely get better results and better taken care of.

Very helpful!!

Knowledgeable people, competitive price. I enjoy doing business here, dont have to train the employees like you do at AutoZone.

Best part store around ( GO # 9 CHASE ELLIOT )

Professional and courteous salesmen/women. Competitive prices

Thanks so much for being a big help. It sucks to have a car break down at anytime but my husband and I are appreciative of your hospitality and stocked parts.

Good selection and staff is very friendly and knowledgeable.

Good website

The owner came back to open store after closing time so we could get parts for our trailer. We are from Chicago and couldnt ask for better treatment. Everyone in town was wonderful.

Always has the parts that no one else has . And has the most friendliest people working there . They want to help . Keep up the good work NAPA .

I went in a few days before the second Saturday of 30% off and talked about apart and they told me it was $80 that day but it was going to be 30% off on Saturday before 9. So I was there at 7:30 when they opened purchase my item plus another item. Went outside looked at my receipt and notice that I did not get 30% off I got a proximately 18% off. Went back in told them the facts told them what he told me a few days before and he said sorry its the computer they did not offer to make it right. Total scam 30% off does not happen. Offered me a refund but thats all. Chris was his name. Napa needs to wake up scam scam scam

Always has been a reliable place for auto parts. Professional, knowledgeable and friendly.

Great customer service friendly staff. They know what you need to get your car or truck back on the road !

So nice to talk with people that know their stuff.

Chris was an excellent salesman and very professional.

Very helpful staff and decent selection of parts. Our go to place for quality parts.

Found everything I was looking for and they were very helpful

Hubbys favorite parts store. If they dont have it, they can get it

My parts were waiting for me when I arrived, and the employees were curtious and prompt. I will return!

Absolutely the best service ever!!!

Outstanding service

Always very knowledgeable and helpful!

Very helpful and good parts

Great customer support

Friendly and fast service

Good quality products

Great service knowledgeable

First Class

Very friendly and helpful!!!!

Fast service

Good service

Great place

Great service

Service was great.

Great

Ask Paul

Very good attention and assortment