Have been looking for a dually bedside for some time. Phoned Matt who was very helpful, live in Tucson so had to have part shipped. Part arrived and was in excellent shape, would highly recommend this company and Matt. Glen Cannon

They were prompt and very helpful helping me find a wheel for the truck. Very polite

Fantastic service, Jarrod is always a ton of help and we enjoy doing business with him and Hi-Way Auto. We will continue to work with them and are very pleased with the condition and functionality of the parts we receive from them and they always arrive within a reasonable time after ordering.

Ordered part for my wifes car paid ahead of time part came in waited an hour to be able to get part then had to go outside to get the part and the gentleman got it for me in 5 minutes need to improve your customer service

I purchased an engine for a 2011 Dodge from Jacob S last week and it was shipped within a few days and Jacob kept touch with me the entire time and was wonderful to deal with. I buy a lot of auto parts and if this is an indication of the customer service I can expect I will be returning. Thank you Jacob!!!!!!!

Yea do yourself a favor and call LKQ they are way better thank these guys

Had exactly what they said they did. Getting it ordered was easy and setting up pickup was a breeze. Thanks for your help Marcus

When they have the parts its perfect

Purchased a transmission, waiting on delivery. Working with Matt to get it as soon as possible. I was concerned about the delay but after talking to him I understand whats going on. Communication really helps during these crazy times. Thank you Matt.

I bought a transmission from them not long ago and its working great.

They will usually have the part you are looking for but will not have it ready when they say. Give it at least 3 business days before getting your part, they can be a bit lazy.

Horrible service. Go elsewhere! I ordered a rear taillight for drivers side of car, even says it on my receipt. They ordered the passenger side, said they would order the right one and call me back. After one day of no call I decided to go to Harolds Auto in Briggs, picked up my light got my inspection. It was worth it to let them steal my money rather than to ever deal with them again! I still have not heard from them. No integrity.

After 14 days of continuous calling, and speaking to almost everyone in that store about a refund of 106 dollars, Mike, Micheal or Whoever else I talked to they finally admitted to making a mistake, never got a call back they never let me know what was going on and could Not give me cash for some reason even thou all other stores do . I’ve worked in places where the same money transaction are made if there’s a problem with returning money to their customers they are given cash or store credit yet Hi-Way Auto parts thought it was to complex !! Service is great as long as you’re not trying to make things hard for them .

This place does okay when youre not dealing with Matt. Matt always says parts that we ordered are missing in action, lies, orders the wrong parts repeatedly even after we gave him the vin. Work with anyone EXCEPT Matt.

My husband likes it

Michael was very helpful and very courteous

Quick and fair prices. Better than the other center.

Paid for my part at 930am and it is now 3pm and im still waiting....worst customer service ever. Do not recommend unless you have all day to wait FOR 1 HEADLIGHT!

Another positive experience with these guys... Tom was helpful and accommodating in addressing an unexpected issue with a shipment (which was processed and received lightening fast- thanks!). Soundwerk Car Audio, N Richland Hills TX thanks Tom and staff for helping us help our customers.

The absolute worst experience with a business. Ordered a complete bumper, only received a bumper cover. Asked to be sent a headlight and turn signal, never even got shipped. The customer service was a disgrace, Matt does not take his job seriously and could not be bothered with correcting the order or correcting the price, you could hear workers giggling in the background. This was for an insurance job and because of the horrible service of this place the job went from an intended 4 days to 10. if theres anything to be said about this business it is that it is completely unprofessional and you shouldnt waste your time or money here.

Excellent service and prices. I saved $500 from other used parts prices I could find and the engine they delivered to me is like new. I couldnt be happier. Great job Hiway

Called for about 5 days straight and spoke with a guy named Markus...every time I spoke with him he said I will call you at the end of the day and give you an update on the rack and pinion your wanting and not once Did I ever receive a call back. Guy did not seem very willing to help out nor keep his word!

Heck of a place to get used auto parts at a great price. Ive bought parts from their easy to use website, and they are always ready in a timely manner. Thanks Hi-Way Auto Parts!

They give better prices for scrap and have almost any auto part you need. Prices drop if you pull your own part!

The people here are very friendly and the scales are very accurate and I should know since I come out every six months to test them with certified test weights and they always test good.

Called yesterday asking about parts for my truck the guy I spoke with was great said they actually just got one in so.today I went in and the gentleman was rude as hell as soon as I started asking about the parts I called on yesterday never once looked in the system to see if they did or.did not have the parts just instantly said no and was rude about it I walked out with a few words said back and forth then he came out the door asking what I was looking for I told him nothing from you for sure. I am going to call back and speak with the gentleman I delta with first and see if that gets me anywhere

Called from San Angelo to find a set of mirrors. That was the rudest customer service I can remember. The guy I was talking too just hung up on me without a word when I commented on the price. You can keep all of your parts. Ill do business elsewhere! Sorry to have bothered your extremely busy day there fella!

Called these guys and spoke with Stacylast week chasing some parts for my GMC Denali so I can ship them back to Australia and he was absolutely brilliant to deal with. I was running late leaving San Antonio heading back to Fort Worth and asked if he could organise for the parts to be left out for me so I could keep on trucking. Not only did he organise everything exactly as he said he would but he went over and above and called me on his personal cell after hours to make sure I had directions to fund them and to see if I needed a hand to load. Big shout out to Stacy. He will look after you. He then called to make sure I knew the best road back to Fort Worth as being an Aussie I had no real clue.I am so glad I tried these guys back again this time as I had called them from Australia a month ago looking for parts and got another chap who was the rudest so and so I had ever spoken with and refused to help me as I was outside of the U.S.A. and I have been shipping parts for 15 years.

Fun place to work. Really happy here.

Great service, polite employees. Will be back for future purchases. Thank you.

Great place for used auto parts

They dont stock older cars

They want $35.99 for a new aftermarket door handle. 97 GMC Sierra, interior, passenger side. The same exact part at Autozone, Advance, or any other parts store it cost $15.99. Do the math, and as for used parts. They charge the same price for used parts as you can get new anywhere else They must enjoy ripping everyone off. Wake up Brownwood TX!

Josh was easy to work with and knawlagable thanks guys

One of the biggest yards in Texas.

David was very helpful!

Great experience getting used parts

Great people and lots of parts

Its ok

Good people

Friendly atmospheric

Nice man at the front desk

Good people !

Great Place

Nice helpful workers

Did not have the car

Helpful

Good

Excellent service