Bought a Note 20 Ultra, works great but forgot to mention the monthly plans and had to call customer service other than that, excellent customer service

Helped in a timely manner. Excellent customer service by Daniel and Daisy

The Staff at this Location where excellentBrenda took care of our needs and the GM came by Introduce himself.We walk out with new phone for my wife and a New Plan for SéniorsWhile we were there GM mention about TViision from T Mobile we had no IdeaAfter doing some research on way ownI will be going back to see if my Area is good for TVisionIf so we will kiss Cable Goodbye

As an older user of cellphones, whenever I have trouble, I appreciate someone human to help solve my problem with my cell phone. Sidney was amazing and kept working to solve my email problem. I had visited another TMobile site and was told they could not help me. I went to another service that provides my email service and got no help. Went to this site next to Sherwin Williams and was absolutely thrilled to be treated like I was the only person on the planet at the moment. Thank you very much!!! I will keep going here from now on because of the personal care of this young man.

Had to make an impromptu trip to T-Mobile today and I was provided with great customer service! Because of the current situation, they had new social distancing guidelines that we have to follow. Neither of the employees hesitated to remind customers of the new guidelines and made the visit experience very comfortable.Sidney, Danny, and Javier were all excellent! Danny and Sidney were very patient with all my questions and concerns.Thank you, T-Mobile!

I was very pleased with the service at this T-mobile location. Staff there was extremely helpful. Thanks for all your help. I definitely recommend your location to anyone looking for friendly and curtious service.

When to fix the colour on my phone cause I have a greyscale and soon as I left made a phone call and it got back to the greyscale so they didnt do anything very dissatisfied

Great customer service.

I went there today and was helped by a very nice gentleman named Sidney! And he is one of the reasons I love t mobile! He was extremely knowledgeable and went above and beyond and there should be more people like him in this city!

Excellent attitude and attention..thank you..

Not many people early in the afternoon so I was attended right away. Arturo and his manager (didnt get her business card) were very helpful and explained every plan available. Enjoyed their salesmanship, out was thorough and professional but not pushy. I would definitely recommend them to my friends and family.

Disspapointed in tonights service here i wanted to buy some phones but they just make it impossible for me todo so

Amazing customer service, Arturo made me and my family very happy with his professional and patient customer service. Always helped us with everything we needed, no mater what. will definitely recommend friends to go and give their business there with Arturo and the rest of the crew!

Very disappointed at there customer service. Waited almost 2 hours and did not get serviced, They do not comply with what they say when reaching back to actually solve the issue. Seems like our time or business is not considered. 👎🏻

Customer service really care for its customers, not like others. It may be the most transparent cell phone company to switch, honestly. Ill update the review but be sure you wont have surprise fees in your bill if youre with T-mobile.

Daisy and Elizabeth did an awesome job taking care of my Tmobile needs. Thank you Daisy and Elizabeth! Keep up the great work.

The rep that helped me seemed to be in a hurry. I felt like( how dare I not know how to do this or do that on my phone) anyways I finally got my issue resolved. They are the tho be helpful tho customers buying their product geez.

Love it

Great Service The lady who assisted me was very respectful and helped me right away I believe her name was Frances anyways Great Job Thank You!

T-mobile issued over the air update (OTA).Soft bricked phone. Only boots to android recovery.Reset fails.T-mobile issued refurbished Samsung Galaxy Grand Prime.2 weeks later Grand Prime arrives.Take phone in for exchange.Will not exchange because battery water sticker. Even though sticker was white.Will not exchange because corner is chipped.Canceled T-mobile. Move to different carrier.

Great service, I was there and Cristian and Efrain sold me a Samsung watch, I recommend them

I had great customer service by Efrin and Daisy there was another guy that also helped us that day I just can’t remember his name. I was upgrading my phone and when I realized the fotos and video I had of the last 5 months of my sisters life including funeral services weren’t transferring I started to feel a panick come over me it was overwhelming. I could help but cry and tell them then I don’t want the new phone. They assured me I would loose anything. They were patient with me and helped me until I was able to transfer everything. I now have all her pictures stored in a safe place. Thank you T-Mobile staff I will forever be grateful

Someone doesnt answer the store number. horrible. ive called at multiple times. 1 time i stayed on the line for over 20min what it takes me to show up to the store. i got there and they asked me yes mam can we help you me: yeah can someone answer the phone!? the look on their faces was priceless. Answer the dam phone people!!

The place is well organised, every time I go in there someone will be there to help me in a matter of seconds, and the staff have been very friendly up to now. Overall the experience at this T-Mobile store is excellent.

Busy but very good service

Horrible customer service and they lie to you to get a sale.

Went with my dad to fix his hotspot. They fixed it in a jiff, just had a messed up sim card.

Horrible customers service. They are always over staffed and somehow no one is available to help.

Aldo was very helpful...

Very helpful staff!

They had me call customer service for help and then customer service told me to ask the store. So much confusion! Horrible experience.

Is not the most friendly T-Mobile, the guys act like they dont want to sell, only the girls are helpful here.

Horrible cusocust service

Awsome service

Good service

Very horrible

Javier Garza served us excellently, in Frontage suite 2

I did not like the treatment of a certain Javier

Perfect customer service

Very bad service I was waiting to be attended and attended to others who arrived after me

Excellent low payments I have lines and 2 sync, Internet ups for 2 cars and x all payment 390.00 dlls I recommend to get more lines

Pity service take a long time to serve the customer

Lucero was awesome and very helpful, a pretty little girl helped me with my account!

Very bad customer service. And he adds that everyone goes crazy to be able to assist you with 8 people plus two managers and none works for anything ... there is part of which they charge you more and claims to return your money and believe that you are asking them to them ..ptm 😡