Alan plumbing and Heating pull debris and assign blame to the ones that seem like a good target, coming back for more problems that should not have even existed.. Expect to pay in the thousands for the damages they happen to assign to you, just for the heck of it?! 0 stars, negative people, very disappointed in the lengths gone to blame an innocent and easy target. Thank you very much for everything.
Greatest experience ever!!! Joe was my technician that came out to take a look at my water boiler. He was super knowledgeable, and quick to assess what needed to be done. Prices are very reasonable. If I ever have any other boiler/plumbing issues I know who to call for!!!
Power Plumbing helped develop important flood protection for our basement. They were prompt, courteous and effective.
Allen E. Power is the place to call if you have any plumbing issues. I have been using them for 20 years in my condo and as a new homeowner called them out again recently. They were able to come out the same day. He arrived on time with a mask on and quickly took care of the problem. He answered all my questions and gave me a fair quote on another repair. They do excellent work and are very easy to work with.
I have to say, this is an amazing and professional company from the call center to the plumber that came out. They had the right pricing on the rodding, had enough cable to get the job done, and was so professional in his demeanor. I cant say enough food things about this experience. Bravo 👏🙌
I have used them in the past for plumbing and quality is good, but value is horrible. I tried using them to fix the furnace and they installed the wires wrong and I had to call another guy to fix it. I dont think I will ever use them again for anything.
I e-mailed them on Sunday evening they reached out to me on Monday morning. Gave me a rate for the repairs I needed and set an appointment for Tuesday afternoon. Their technician Dan was polite, worked quickly went over the services he performed took a few minutes to show us everything was working properly. He then went over the charges which matched the quote from the office. This is exactly how in home repair should be performed. A pleasant experience Id highly recommend them.
In 2020, a trailer with a kubota dislodged from one of the trucks owned by this company as it was driving down 47th Ave in La Grange, and crashed into our front yard - taking down a concrete street sign, stop sign, and portions of our landscaping. The only reason the front of our home and gas line were not hit was due to a large evergreen that stopped the impact. Luckily, no one was hurt as we always have pedestrians around our house. This review is to reflect the incredibly disappointing lack of compassion and support the owners provided to us as a result. They did not file an insurance claim, likely to protect their own liabilities, so we trusted they would financially reimburse our landscaping fixes (new sod, replace a 6 foot corner bush and numerous hostas/grasses, replace a large hole in our front hedge, and a damaged evergreen needing repair). Not only were they defensive and non-responsive at times, they only offered grass seed as a solution (months later after we fixed the landscaping ourselves). They did not accept the landscaping quotes we went out of our way to provide them, nor did they ever send over their own landscaper to provide a quote as they said they would. Less than a year later, the large evergreen is now showing clear signs of distress at the point of accident and up the tree - leaving us with an expensive repair/replacement of this old, beautiful tree. Not surprisingly, our recent attempts to get support for the tree have been ignored and we are now on a path to sue the business in small claims court. The ethics and accountability of this company are alarming, at best.
Great experience! Will definitely call again if needed.
Friendly, prompt service. What looked like a potential disaster - backed up drains in adjoining bathrooms - was quickly identified as a blockage and resolved in 60 minutes. Thanks, Dave!
I contacted multiple plumbers about my small job to install a new faucet in my kitchen. Allan E. Power responded quicker and was cheaper than everyone else. They came out the next day, did the job faster than expected, and the price was at the low end of their quote. Thanks for the new faucet and quality work!
Installed back flow prevent er as recommended by Village.Guys did an excellent job and offered expert opinion on other services provided. Friendly, courteous, and hard working. Got the job done in the time quoted
Frank was our plumber and we had a difficult faucet issue. We got quoted from another place and it was much more expensive and with a risk that our pipe could break and cause significant complications. We called for a second opinion. Frank mentioned none of these issues, took care of the problem in less than 30 mins, the price was very reasonable, and we were even called and asked if he could come early, which worked great for us. Best service you could ask for.
My technician was extremely friendly and helpful. He got down to business and found the problem quickly. He was patient and empathetic to my injury as well as I hobnled around to show him things. I will definitely be using Allan E. Power again if services are needed. On time, fair pricing, great customer service and knowledgeable techs.
I have used Power Plumbing for many years. In my old house, they put in a very complex steam boiler in a pretty confined space and did a great job. In my new house, theyve drained backyard flooded areas out to the street and installed underground gas lines to power my generator. Always prompt and courteous I highly recommend their excellent work.
We had an emergency outdoor drainage problem (tree roots blocking drainage pipes) during a weekend rainstorm. Powers weekend emergency telephone service - speaking to a real, knowledgeable person - was uniquely great. She was able to schedule and have someone out within hours who diagnosed and did an immediate fix, in the rain and mud, on the spot. For that alone Power gets 5 stars and our appreciation and future business. They then proposed and bid a larger drainage installation project for a needed permanent improvement, and did quality work. Will use them in future and highly recommend.
I’ve been a long time customer. I use A.E. Power to perform an annual power rodding of my sewer line. I do this as a preventative measure. I gave them a try after a bad experience with someone else. And I have been happy ever since. They are quick to return calls as well as being able to keep their appointment window. The plumbers that have come through have all been professional and quick. They come across as honest and very knowledgeable as well.
When our 14 year old AC failed, we contacted several HVAC companies regarding repair and replacement. Allan E. Power outshone the competition, Their technicians and staff were prompt, courteous, clearly explained our options for repair and or replacement, and were very fairly priced. We plan to look to the company for our regular servicing and plumbing needs as they arise. We could not be more pleased.
This is our new go-to place for all things plumbing and HVAC. First, we love that they are local, second they have AMAZING professionals working for them who are so friendly, knowledgeable and go above and beyond for their customers! Their pricing is also super reasonable and they offer coupons too. From the initial phone call to the actual job, their transparency and customer service are top notch! Reminds me of the olden days when you could actually know what youll be paying BEFORE they show up. Dan and his apprentice were phenomenal!! I wish could give then more than 5 stars!
I had to get a backflow test on a rush basis because of a lack of professionalism and responsiveness from another company who never showed. I called Allan Power Plumbing to explain the situation and they came out the next day. They were quick on the job and offered flexible payment options. I would highly recommend.
I have been using Power Plumbing for many years. I keep using them because I have always been impressed with their expertise and knowledge. It is most important to me to know the work is done right. The office is friendly and very helpful. Their office is located locally and I like that.
The company I work for has used Allan Power on multiple properties we manage. Their staff has always been extremely helpful and patient with every obstacle we have thrown their way. They schedule work in a timely manner and communicate well with residents. Good vendors are hard to come by and it is always a pleasure working with Allan E Power.MCPMC
I had to replace an old shower valve and 2 diverters that were no longer available. Christina helped me find what I needed and Josh did great plumbing work - very punctual. Probably not the least expensive, but I wanted the job done right - very pleased.
They are dependable, easy to get a timely appointment and are on time. I ask them to call to give me 20 minutes before they arrived and they did . I had an appointment window of 1-3 and they arrived in that time frame.
Was told my front lawn needed to be dug up to repair broken drain pipe . Estimate didnt make sense to me . I called out another plumber to inspect my problem . Sewer was inspected with a camera . NO BROKEN PIPE, no tree roots . Beware of POWER PLUMBING .
I have used this company many times. This time water on demand wasn’t working. They gotsomeone out within an hour and the guy went on the roof and found the problem. Their techs are very knowledgeable. Highly recommend.
We had some work done in our kitchen. They were very knowledgeable, responsive and professional and prices were very reasonable. If we ever need work done again they will be the first ones we call. Thanks for your service!
They came out to scope my sewer pipe after I thought I had a cracked main drain. They looked it over and assured me it was in good shape. Didn’t try and sell me anything unnecessary and the price was great.
The staff at Allan E Power are excellent. The scheduler quickly found my service record and arranged a service call at my convenience. The first team that came out determined I needed a toilet replacement. Ten days later, another repair person installed two toilets with no issues, on time, and took away the old toilets and packaging. I trust Allan E Power to get the job done. I hope I dont need more service in the future, but if I do it will be Allan E Power I call.
Allan and his team came arrived on time and did a great job. We were able to see the scope through the youtube video and the process was efficient and effective.
Prompt, courteous and efficient plumbers with knowledge to get the job done right the first time. We recommend them for any residential needs.
After needing help with an urgent issue at my mothers home, we contacted Allan E. Power Plumbing, Heating and Cooling. We had always seen their sign on 47th Street. The office staff was very helpful and had Dean out for an estimate the same day. He was extremely thorough in diagnosing the issue and how it could be repaired. We received a quote the following day. I am happy to say the job is now completed. We are extremely pleased with the work and the company overall. From the customer service to the professionalism displayed on the job, we will definitely keep them in mind for any future issues. We have already recommended them to a friend.
Very knowledge plumbers invest in themselves having the right tools at their disposal. I toyed with the option of fixing it myself but not having the right equipment I knew it would be an uphill battle. Chris the lead technician accomplished the repair with a pro press tool that not only saved him time but in turn saved me money. I highly recommend Allan E Power Plumbing and Heating. Dean Chowaniec RE/MAX 10
We had a great experience with Joe from Power Plumbing replacing our hot water heater. He was delayed with a job before ours and came and stayed past business hours on a friday to complete the job. He was courteous, knowledgeable, friendly, and the work site was neat and clean. Thanks Joe!12/21/2020 we had the pump needed for our basement toilet replaced but there was a complication due to age so they were able to reroute the piping to avoid cutting into the wall where the hidden connection had been buried. It spared us a lot of hassle and cost to replace drywall, paint, etc. Good job!
Kevin is the best! If you ever have any heating problems, ask for him! Our boiler pump broke last weekend and he came out on a Saturday not once, but twice, to make sure that we had the parts we needed to get the boiler up and working again so we would not be without heat in this miserable cold!We ended up deciding to replace the boiler with a new high-efficiency space saving wall-hung unit and he and Jerry worked for 2 days straight getting it up and running and we could not be happier! It honestly looks like a work of art and works great and will save us $$$ on our monthly bills!Excellent knowledge, excellent service, excellent product, excellent experience all around!
Super responsive and very helpful with my water heater issue. Even though it was not urgent, they were very responsive and worked with me and my schedule to resolve it quickly. Quality workmanship as well.
The BEST customer service from the moment someone answered the phone. Kevin is an awesome technician, he was prompt, professional, and thorough. I would recommend this company and ask for Kevin, he is truly an asset for Allan Heating and Cooling, Thanks Kevin.
Allan E. Power was great! We ended up with a backed up sewer and they came to the rescue quickly and were very professional and friendly. Will continue to go to them!
Thank you for taking care of my plumbing problem. The crew was very professional & courteous. They cleaned up after their work was finishing. I would highly recommend Allan E Power
I hired Allan E. Power to replace a garbage disposal on my kitchen sink. They were able to schedule someone for the next day. The plumber was able to arrive ahead of schedule, and installed everything in a timely manner. They were professional and courteous. I would use them again if needed.
What a wonderful experience! Had leaking pipes in the ceiling and they came out the next day. Did a wonderful job repairing and cleaning up their mess. Plumbers were very communicative on the problems and also very friendly. Would highly recommend.
John, the technician, arrived at appointed time and installed copper connections for faucet and dishwasher.He was methodical and explained why he installed the lines in a specific way. After the work was finished he cleaned the area and gave an estimate for another potential job.I would recommend Power Plumbing.
Used these guys before and they are GREAT!Very fast work in and out. Frank was my serviceman and he was fantastic.I would highly recommened them for your plumbing needas.
After calling the Allen E Power Company to service our roof top units, they were on site in a timely manner and completed the job quickly. I really appreciate their service and communication from their office. Thanks again!
I recently used Allan E. Power/247 Plumbing because a different plumbing company had caused blockages in my pipes when they changed the water heater.I called AEP and asked them to come out and look at several things. There was poor water pressure, both hot and cold, in the tub; poor hot water pressure in the kitchen faucet; and the bathroom faucet dripped.The big success which AEP had was to improve the water flow, both hot and cold, in the tub by blowing out the lines. (Thus 2 stars.) But unfortunately, even though I told the plumber to check to make sure the improved water flow went down the drain, he didnt check for long enough, maybe a minute tops and most of that with only the hot on. (He put the cold on also for only a few seconds.) Now when I shower the water backs up and a puddle fills the tub floor.AEP charges by the visit. Its $70 to get them to the door, plus an hourly rate of $160. Si it is problematic for them to come back now and rod the tub drain.The tub faucet leaks through the cold water handle when the water is turned on. My concern is that it might be leaking behind the wall. The plumber was able to verify that it was not leaking on the hot side; however the plate on the cold handle couldnt be removed because the cold handle was glued rather than screwed on. He said he couldnt get the handle off without breaking the faucet. I asked him if he could change the faucet that day, and he said no! (Thus another problem with the $70 fee.) He said he was going to note the status of the faucet on the receipt to help me in convincing the landlady that it needed to be replaced, but he didnt.Regarding the bathroom faucet, the plumber changed one cartridge, but the faucet still drips. Yet anther failure.Regarding the kitchen faucet, he attempted to change the hot cartridge, but the new cartridge leaked when he put it in. So he had to put the old cartridge back. (This did nothing for my confidence level in AEP Plumbing.) His advice was to leave well enough alone with the hot water flow permanently diminished.
I tried to do a simple replacement of a washer for a leaking outdoor spigot before winter came. I screwed it up and broke the valve. I called Allan Power Plumbing and they were able to come that same day. Plumber replaced the spigot with a new one and installed an isolation valve. Person was very professional and cleaned up after himself. Also was tolerant of my curious 9 year old watching him closely.
They came out right away to replace our hot water heater that failed suddenly. They were very competitive on the price 70% of the price I was quoted from another place here in town (Riverside Plumbing).I think theyre terrific! My experience was great-pretty much totalIy seamless. I just read these past couple negative reviews from the past couple months, but my experience has been the exact opposite. I highly recommend them.
My sump pump failed and there was a ton of water in my basement. I called several places and this one was up front about pricing, and provided service in an hour or less (even on a Sunday).
Allan E Power always does a great job! Their office staff is receptive and kind. On site staff is great!
Fantastic, professional service at a very reasonable price. They really know their plumbing. They offered a less expensive, equally good, solution to our problem.
Woke up Sunday night at 1 am with no heat :-( Monday morning I started searching for a reliable person who could come out and get the furnace working. After reading the other great reviews I contacted Allan E Power Plumbing and Heating and the wonderful person on the other end of the phone understood the urgency and had someone out that afternoon. They came out diagnosed the issue (frozen blower motor) ordered a new one and had it installed tuesday afternoon. No trying to sell me anything just honest, here is whats wrong and I can fix it attitude. THANK YOU!
84 year old mother in law was charged 595.00 dollars and the furnace was worse off than when the technician showed up. Replaced parts and said she should replace it as many other parts could go out. It also wasnt working when the technician left. Another company came in and fixed it for 185.00 total. I am filing a complaint with the BBB on her behalf. Elderly abuse.
This was a quick maintenance intervention, because the sewage line was draining properly. Dan did a good job, as far as I can say. I wish he had a line camera to show the customer, as most company do, that the line was completely free.
The plumber they sent was probably the most knowledgeable plumber I have ever had. Service was prompt and the job was done right. He let me know details of the service. He was polite and courteous. I would highly recommend Allan E Power Plumbing, Heating and Cooling!
When the plumber arrived, I noticed that he was not driving the old familiar blue vans emblazoned with Power Plumbing that I had been used to seeing since about 1980! It was a van that did not even mention Power Plumbing.When I heard the price, I was shocked. It didnt match with my prior experience with the company.After he left, I heard the toilet refilling-it was leaking.I called and he returned to repair this condition. When he was ready to leave, he explained that he didnt know why it was leaking since he put the appropriate parts in the first time. (Well, if he doesnt know why it is leaking, were in trouble because Im not a plumber!)Since he left, I find that I have what Ill call an eco-toilet. When you press and release the handle, you get a half a flush. If you need a full flush, you have to hold the handle down.I thought about calling them back, but needless to say I will be looking for a new plumber that perhaps knows why something doesnt perform properly.UpdateI feel obligated to update the review listed above. After the incidents described above, I was contacted by the company offering to correct the issue. All of this was happening at a time when I was dealing with a medical issue, which complicated our communications and I was unable to schedule a return visit since I was absent from my home for quite a bit of time.However, I can tell you that the vans used by the company had been introduced previously and I should not have even mentioned it since it had no bearing on the issues that I outlined.To summarize, I will still call Power when I need a plumber. I’ll just be sure to request that they not send the same person referenced above. Perhaps I can even get my “eco-toilet working properly.😉 My revised 3 star rating means I’m willing to give them another chance.
I needed to have somebody quickly do in an inspection of sewer lines for a home I am purchasing. I was impressed with how quickly they were able to provide the service and then how efficient the process was. The overall experience was super easy in an already stressful time. I will use their services again in the future.
We had a great experience with Power Plumbing. The folks there were very responsive and had a man out the next day (it was a non-emergency). Frank the plumber explained exactly what needed to be done and it cost less $$$ than what I had anticipated. We will be using you folks again in the future for sure.
We called to have the main water valve replaced at my mother-in-laws home. The job was completed in a quality manner using proper tools.
We had a leak in the basement, they quickly located the problem and fixed it, great and fast service, will definitely use them again if needed.
When my wife’s 86 year old, dementia/Alzheimer parents experienced a sewer back-up over the holiday weekend, she called Allen E Power Plumbing. They were quick to respond and determined that the back-up began outside the house foundation wall. It took 3 entire days to clear and replace clogged and broken sewer pipes. Sadly, over the course of several years, her parents had flushed things down the toilet such as: underwear, paper towels, hygiene wipes, tubes of toothpaste, wash clothes, etc., causing blockages along the entire length of pipe up to the village connection. As work was in progress, she was able to watch and felt confident that this work was absolutely needed. The teams were Professional and compassionate the entire time. While it was very expensive to repair, they haven’t enjoyed a fast drains for several years and my wife was glad it was taken care of once and for all.
We had a great experience. We had a follow-up issue and the technician immediately returned to help. Would definitely recommend.
I discovered a leak in a pipe under my kitchen sink last night. I called Allan E. Power Plumbing first thing this morning. They were able to send a guy out this afternoon to fix it. Great service and he also checked out a couple other small issues we were having. Highly recommended.
Our heat stopped working on a very cold night last week and we called Allan E. Power. Josh was very easy to work with, very professional and made sure the heat was fixed that night. Great service!
Power Plumbing showed up at last minute request on time and did quality work. They were fast and professional. I would definitely recommend them to anyone else with plumbing needs. Side note: they were my little brothers (not so little anymore) little league team sponsor back in the day! Good people at Power.Edited to add that today Dean with AEP came to our property within one hour of us requesting someone to come out. We had an issue in our basement that needed explanation for a closing that was supposed to happen THAT DAY. Dean came out, got the report ready and sent it to us so we could close in a matter of hours. If there is one thing I will miss about brookfield it is the local businesses that keep everyone in that neighborhood strong, especially AEP - thank you to Dean and the ladies in the office for solving what could have gone really bad if we didnt have their support. I dont care what kind of negative reviews there are here - they are good people who do right by their community.
Should have listened to my friends and hired a pro to do some challenging plumbing work. I went ahead and tried myself (on a Saturday). Things immediately went downhill and fortunately Allan E. Power was able to get someone out in just about an hour. Problem solved and cost for weekend call-out about what I expected it to be for a regularly scheduled repair. Kudos. My plumbing career is over.
Our service was all we expected. Our plumber arrived only a couple of minutes outside of our scheduled time. He brought with him the tool he needed to clear our clogged drain. In a few minutes he fixed the problem, tested the drain and was out the door. We are satisfied.
I had a main line clogged. They came out and cleared the line fast. The technician was professional and had the right equipment to do the job properly. I like using them because they expert plumbers who do things the right way.
Frank from A.E. Plumbing was an excellent plumber. He was able to discover a difficult leak inside of a wall and repaired it in an efficient, effective way with minimal damage to the wall. He also quickly fixed a toilet and kitchen faucet and installed a garbage disposer. All of the work was done very professionally and with utmost care to our home. 5 stars! Thx, Frank!
We have used Power for many years. Weve never had any issues. Everyone is helpful and they make every effort to come right away and get the problem fixed. Weve always been very satisfied.
Quick service, but there is a service charge in addition to the hourly rate of $160, so a quick appointment can become quite expensive.
My furnace stopped working so I called Allen E. Power. These people showed up early, which was awesome. He fired on my unit and opened up the front. After only 5 minutes and no probing or testing anything, he told me there was nothing he could do but recommend that I replace the entire unit and buy carbon monoxide detectors. When it came time to write a check I was told there would be a half hour of hourly fee on top of the $90 I was quoted. Thus my total increased to $165. I asked him to send me a quote for a replacement of my furnace. I was miffed. A few days later, I still had not received a quote and they called me. So I asked again for one. THREE weeks went by and they still did not cash my check for $165. So I put a stop payment on the check. And I STILL had not received a quote for a furnace replacement. They then called me to inquire why I put a stop payment on the check. So I explained to them that the service was shoddy, he charged me nearly double what I was quoted, and I have not received a quote for replacement of the furnace. She was going to get right on top of sending me my quote and I was to get right on sending them the $90 I was quoted. NEITHER of these has happened and its been more than ONE MONTH since they came out. Do not give these people your business. Go to Mr. Duct!! They are very professional and do excellent work!
Prompt and quick courteous service from initial phone contact to end of job. Highly reccomend.
I have used the New Allen E Power Plumbing countless times. My family and neighbors have used them on multiple occasions. I cant say enough good things about them. The ladies doing the scheduling are fantastic and the plumbers have been nothing but professional every time. Its hard to imagine using anyone else at this point. THANK YOU!
Arrived as scheduled, professional and resolved problem promptly. I have been using Allan Power Plumbling for 15 years and will continue to do so.
Always fair. Always knows what they are doing
We have always received reliable, professional service from Allan E. Powers plumbers for my mothers home in Brookfield. Weve had sewer line rodding and sewer clean-out relocation done by them, as well as minor repairs from time to time. Good service and knowledge of what needs to be done. Thank you!
We had Josh(from Power Plumbing) out to rod the main sewer line at our home.He did a good job,& was very courteous.This was our 2nd experience with Power,& we would highly recommend them! Don & Joan Barkell
Allan E. Power plumbing arrived at the appointed time. The plumber, Mike, impressed me from the moment he said I need to put on some “booties”so as not to soil my white carpet. Mike was very professional as he worked on my clogged drain and cleaned up at the end of the job. Would not hesitate to use Power Plumbing in the future.
Showed up as promised, very professional and courteous, Repaired boiler in about an hour and was reasonably priced. Will definitely call them first from now on.
Good experience working with AE Power Plumbing. They were good to deal with from start to finish. I will us them again and recommend to our neighbors
This company used to be great, very easy to work with and eager to help fix your problems. Now the management has changed and their customer service is horrendous. Denise answers the phones and she’s particularly rude. Better to take your business elsewhere.
Plumber arrived right on schedule. Knew exactly what to dojand had the proper tools to do it. Left everything in apple-pie order.
Our company has been using Power Plumbing for the last three years and we couldnt be happier! They are professional, on time, efficient and reliable. ALL of the things you need when you need a plumber!
Late friday afternoon and the saddle valve of my humidifier water line began spraying water. i was able to contain he leak to a serious drip, but could not let it go over the weekend. Called Power for the very first time and they gave me an over the phone quote, told me where the plumber was currently and expected ETA. They later called and reported that Dan was on is way and should arrive about 435pm. Dan called rthe condo front door at 440pm. In less that an hour we were repaired and leak free, also BTW under the quoted estimate. What more can one ask for?Roy Schroeder
I was very pleased when they came out for the estimate that was but cancelled the job due to miscommunications. They are very professional. Maybe in the future I will be able to use them.
As we have in the past, we received prompt, professional and courteous service when we called Allan E. Power. On those rare occasions when we need a plumber, this is who we call.
From replacing water heater to diagnosing a sewer line leak and replacing a blocked underground sewer line, we have had great service from Allan E. Power Plumbing. Project manager responded readily to questions and requests.
Timely professional service. Mike was great.
True professionals. Very happy with their plumbing service. Iam very happy with their sewer repair service.
They could have killed us. We had them come out to repair a small gas leak by our hot water heater. They came, charged us $1200 for repairing half of the fittings that they promised us that they would fix... AND THEN THEY LEFT THE UNION OPEN AT THE GAS VALVE—no paste, didn’t screw on the coupling—the NICOR tech was surprised at such shorty work... we had leaking gas into our basement for hours before we noticed it. Hours later I still don’t have the “electronic invoice” that was promised to be sent to my email immediately. I will be filing claims with the BBB and will likely be filing a grievance with the licensing board. DON’T RISK YOUR HOME OR LIVES WITH THESE PEOPLE!
They were speedy to respond, very knowledgeable and helpful in explaining the situation and options to me, and they did quality work!
On January 29th we had a gas leak at one of my buildings on a condominium complex. The leak was discovered after hours. NiCor came out and shut off the entire building including the heat in very frigid temperatures. We called Power plumbing and they were out in less then an hour. They worked hard in extremely cold weather and in the dark replacing over 20 of gas main. They were determined to get everything completed so our residents could have their heat restored. Thanks for all of your hard work especially in such awful conditions. Our residents were extremely happy to have the heat up and running!!
RUN AWAY!!! The worst company ever! They overcharge you for membership and repairs!!! They are dishonest and greedy!!! Dont trust them, you are a credit card number, not a human being!!!NEVER AGAIN!!!
Dan of Power Plbg.came out to our Condo about suppertime. There was a leak above the bathtub of a first floor unit . Dan found water accumulating above the drywall ceiling of the tub alcove. He determined that the water was coming from my unit which is directly above the unit which reported water leaking. He started to remove the diverter spout on my tub and it came right off in his hand; totally rusted out. Dan went to his truck for a new spout kit and a container of various sized pipe nipples. He was able to remove damaged pipe and elbow without cutting into the wall. He was then able to get new nipple and elbow into the wall with much effort. (It pays to have long slim fingers.) However he was unable to get the new spout to screw onto the new pipe elbow. He had to go back to the shop to get more spouts. He tried another new spout of the same kind; it also would not screw on. He then tried a third spout of a different brand, and that one worked. He then was able to tighten everything without cutting into the wall. He and I then poked a few holes into the drywall ceiling above the tub on the first floor. Water dripped through those holes for a few minutes and then appeared to stop. The plumber left about 9: P.M. My downstairs neighbor called me at 11P.M. to say that a water bubble had formed in the same area and was leaking. I took a ladder down to neighbors unit and was able to see the area above the drywall and there was a good half-gallon of water sitting above the drywall. I then was using many of the neighbors towels to soak up the water standing above the drywall. Took me about abou about 45 minutes to get rid of the water. I am upset that the plumber never told us how much water was up there and that he didnt attempt to remove it. The affected area is now drying out nicely.I would have rated the service higher if the plumber had completed the job. Also thought the almost $400. Bill was somewhat high, but what do I know about about plumbers rates!!
Fantastic service -- we were in a pinch with company arriving and had issues with vintage fixtures. Got the job done as promised, fair price.
I loved using AE Power! Great service! Would highly recommend them!!!
They were polite and professsional and on time and i would have them again if i had a problem
Fast, prompt service from a company you can trust!
My AC went out in the summer, and I wanted to call a local place. First off, the girls scheduling customers into the service schedule in were very rude. The technician who came to my house was running late. He still had not arrived for a 3pm by 4:15. When i called i was told that it was a 3p-5p window. When i said that was fine, and i was just checking up, they said that the AC technician called me to try and come by early. I said i received no such call or voicemail. She said that cell phones are known to be a problem, and that it was probably my phone. I didnt even care, then she kept on about how phones dont work all the time and it was my fault, which was unnecessary. The tech then showed up and could not have been less interested. He was making it clear this was a burden on him to have to make this stop instead of finishing his day. He said that they could do a cleaning, but he didnt think it would fix it and that i really should spend over $4,000 to replace the whole unit I asked why and he said it was old and had freon leaks. They said they could do the cleaning and patch the leaks, but didnt want to because they would just be back out in a week when i needed to replace it. I told him i would sleep on it. He said he could put me on the books for a return visit the next day at the same time, but could also do it Saturday morning.I called them scheduling office the next morning to discuss my options for my 3pm visit. it was not on the books, and she said the techs cannot make appointments. I told her maybe they cant, but my tech did. I said i was considering moving the appointment to the Saturday spot my tech mentioned, and she said they do not do Saturday visits, only double rate emergency visit. I said, again, thats not what my tech said. She then said she didnt understand why i was so upset. I said was not upset, and was just telling her what my tech told me, but now i was now frustrated because I didnt want to give my business to a place that treated their customers this way.I ended up getting a recommendation from a friend, and a nice technician came out at no extra charge that Saturday morning and said that he could do a cleaning and patch the leaks for half of what A E Power was charging. I asked if the system should be replaced, and he said it would probably last a few more years, may need a maintenance call each summer, but could last. And if it broke and i wanted the AC replaced he would be able to do it for far less than what AE Power quoted me.