Andrew P was extremely helpful in setting me up with my new account/phone. I went in with the phone and plan that I wanted in mind and was in and out in under 30 minutes with zero issues. Very laid back and informative and willing to help. Cheers!

Andrew was very helpful - definitely exceeded expectations. I met him yesterday, but after shopping around for a better deal, we returned to work with him. At a time when customer service has generally gone the way of the dinosaur, Andrew (and his co-worker Mario) restored my faith in putting customers first. Andrew helped my daughter with the accessories she needed for her new iPhone, and was extremely patient and helpful. He answered questions and explained everything to us. I very much appreciate his help! Thanks,Andrew! Also want to give some praise to his co-worker, Mario. They are both fabulous!

The manager Ricardo and the staff Mario and Joel are so helpful and nice. So grateful I switched to ATT they all deserve a raise tbh. Super great salespeople made my day.

Came in to add my wife on my line. Ricardo and Mario made the process very very quick and easy. They both provided excellent customer service and I would definitely recommend.

I went in yesterday to switch over from another carrier and get a new phone. Mario was super helpful, knowledgeable and so nice! I believe shortly after I came in, it was his time to leave. He took his time to finish up with me. I did not feel like he rushed through any of it. The store became busier after I had come in. He mentioned that he was going to stay later to help the other customers and not leave his co-workers short handed. That is a great employee and a great co-worker to have!

This was a great experience. It was a very busy store and Both representatives still managed to help everyone and be courteous and respectful of our time. They were extremely friendly but most of all clearly knew what they were doing. I was given great suggestions to make my service better and got everything I needed done that day taken care of. I will continue to go out of my way to visit this store in the future for all of my needs.

I got some perfect service today I dont know about the past for things about this place but they gave me unbelievable attention today and it was vitally important and they took their time and they get the 5 stars for me

The store manager, Ricardo, was very helpful and friendly. He has great customer service . We left as pleased customers as always .

I went in there this evening with my Boyfriend to get info on the First Net plan for first responders. Joel helped us majority of our time there. He was awesome. Super patient and explained the entire plan to us in depth. He also set up the plan for us. His coworker Mario was also very helpful. They work great together. Usually, I dread going to cell phone provider stores, but that experience was quite pleasant. Definitely will be referring my colleagues to that first net plan and that location.

I was offered help as soon as I enter the building, I did not have to wait, he was very friendly, pleasant and very helpful !

Service I received was on point definitely went beyond the Call of Duty of helped me with my AT&T phone

Mario (Eric) Mayuawana’s customer service was outstanding. He set up both phones and went above and beyond!!!Kristen O’Brien-Hilliard

Mario was amazing, 10/10 hands down! Will definitely be coming back, patient and kind worker.

My husband and I went to AT&T store in Brockton to transfer from Verizon. Despite Verizon making this very difficult Andrew P. worked tirelessly to guarantee a smooth transfer and he showed amazing patience and kindness. He also ended up saving me a lot of money on my monthly bill. The entire team pitched in with additional information and helpful tips while we were there. Overall a great experience.

I had the pleasure of Andrew waiting on me at the Brockton MA and it was a wonderful experience.

Joel outstanding service had me in and out quickly and fixed my issue!

I had such a great experience at this location. As soon as I walked in with my daughters I was greeted by all of the employees not just one. Three people acknowledged us as we walked in, mind you everyone was working with a customer. It was nearing closing time but I would have not known it. Not once did I feel rushed or pressured. Mario was patient and understanding, I probably asked the same questions 2-3 times. I ended up leaving Verizon and switching to ATT! Thanks again everyone, it was such experience!!!

I purchased a new Apple IPhone 12 pro and the technicians were wonderful with their experience and help! Great store and all my questions were answered with complete success. Thank you everyone!

Staff very knowledgeable. A little expensive but they give you free items based on how much you spend.

Great store, Andrew was very helpful and friendly. We were out of the store in about 30 minutes.

Great management at this store.They take care of anything you need quickly and efficiently.(Highly recommend)

Andrew was very knowledgeable about the product also answered all my questions. Great performance

Ricardo and the other associate at the store today were beyond helpful and friendly. Great customer service! If you need to stop at an AT&T store, I highly recommend the Brockton location on Plesant Street.

Went in to upgrade my phone, Andrew was very polite and courteous and got me exactly what I was looking for. In total I think I was only there for 45 minutes and im extremely happy with the quality of service .

I have been a customer with AT&T for several years and although their customer service; as in politeness and courteously attempt to solve your issues ... I have been dealing with issues for months with communication as far as making me understand any concerns I have with my bill or changes to my account.It wasn’t until today, when I met with the representative Andrew, that I finally understood he explained each concern I have and even gave options to make changes to save money. I left there thinking now I won’t have to call every month!! 😁😁😁

Andrew did an amazing job he really helped me outm he took care of me and he wen through extra lengths to make sure i was all set

I went into the store with my husband and with the intention of purchasing more storage because I used all of mine within about 3yrs of having my s8 note. Andrew was there to assist us. It was great timing because there just happened to be a promotion of getting one of the newest samsungs for free. Qualifying for an upgrade, phone in perfect condition & just paying literally a few bucks for the latest, newest samsung rather than free because we liked the newest samsung 21 Ultra.The phone is dope and so worth the upgrade we couldnt had done any better. I went in for myself and my husband and I left happy with our purchase. Thanks to Andrew. He knows his stuff. Great customer service. Very smart. Has answers to all your questions! Hes an at&t keeper!

Ricardo is the GOAT 🐐 Very knowledgeable and made my visit enjoyable and stress free. Thank you!

Go see Mario, I promise youll be satisfied 😌

Nice people,some with attitude but we

I brought my last 3 iPhones from the AT&T Store on Pleasant Street in Brockton never had a problem before so I went back and bought the iPhone 11 promax I was told they were giving me 150 for my last iPhone 8 plus and that I would get $300 which would kick in after three monthsThis was in August I went back to the store yesterday looking to use some of the $300 on charging cords and pay up some of my bill when I was told I wouldn’t be getting a $300 promotion code they out and out lied to me three different times

Hate the entrance/exit 🙄

My husband and I went into AT&T with our 18 month old son. We went to switch from our previous carrier. Andrew helped us at the pleasant street Brockton MA location. He was knowledgeable, thorough patient and kind (my son was running around the store like crazy). I have already told several family members and friends to take their business to ATT with this store and associate in mind.

Huge shoutout to Ricardo, Manager at At&t in Brockton. When I stepped into the store I felt so welcomed. he assisted me on purchasing a new phone and his customer service was EXCELLENT!! I can tell Ricardo and his colleagues keep the store well organized and provided great service for their customers. I was well satisfied. Keep up the good work.

I had a problem with my replacement phone and was in the area, so I stopped in to see if someone could help me. There was a gentleman being waited on when I got there. While Amara was waiting for his updates to complete, she helped me. Amara was wonderful. She kept her cool, as by the time she started helping me and the gentleman there before me, 4 more people had come. She was by herself as they are very short staffed. She called Asurion for me and I was able to get another replacement. She greeted each person as they came in. Shes a superstar!

Amara was our sales associate and she was stellar! I brought my son in to trade in our phone and the process was smooth from start to finish. She was a pleasure to be with during the process. She even fixed my phone, which I thought had a broken screen but turned out to be a cracked protector (duh!), changed my plan to one that would save me money and basically just gave the best customer service. Shes a wonderful representative of the Brockton location!

Customer service was great! They really helped me out!

Great customer service 👏👌👍

Joel did a fantastic job

They were Very Good at their job and knew just how take of meI would recommend the Brockton AT&T store to anyone! Thanks for the Great service!

Leslie Aponte went out of her way in order to help me with a problem that I couldnt solve on my own. She did a great job, you have an excellent employee there! I feel good coming to this store knowing that I have a good team to help me out no matter what!

Andrew, Ric, an Joel were great!!! Go see them with any problems or issues

Joel and Andrew helped me upgrade two of my kids phones! Theyre awesome

Shout out to a young Mr. De Santos, he provided prompt and professional service and was very knowledgeable of the product and was rather polite.

The place is great and clean.

Rick was awesome!!

Associates are very helpful.

This is the best AT&T store. I drove by three just to come to this location. They are the best.

Very helpful

Leslie helped me with all my questions, and was very knowledgeable and patient with me. Ill definitely be back to do business at the brockton at&t because of Leslies great customer service.

The General manager Ricardo provided excellent service!!!!!

Employees are alright. Decent people chained to the confines of any evil retail corporation. Be warned if you try to swap your mobile provider to AT&T and trade in your phone though. If you get home and realize that your neighborhood gets data speeds equivalent to AOL in 1998 then go back to cancel your plan they are NOT able to return your phone that you traded in.If you know AT&T will work at your residence then go to this store. If youre not sure, befriend someone who has AT&T and invite them over for nachos and speed testing because finding out after the papers have been signed is not worth the headache.

I was thinking of getting at&t with wireless. The woman that helped me was really nice (only reason giving two stars is she was so nice) but the phone selection was very poor (shockingly so). I could not believe the extremely limited variety of phones. The price was crazy for two lines compared to what I am paying at Verizon and what all my friends are paying that are transferring to T-Mobile. I thought I paid a lot at Verizon but at least I will be happy with what I have now that I looked into at+t.

Andrew and ric did a wonderful job!

Needed help today with SIM card-Stephan was great-very knowledgable and extremely pleasant

Rich and Kenneth were both very helpful and great to work with. We transferred over 4 lines/phones from Verizon and they were patient, helpful and kind. Thanks!

Awesome Customer Service I cant thank these guys enough for all their help. Extremely happy with my visit to this store and I will definitely recommend it.

I always receive Excellent Service in this store!!! Very knowledgeable and helpful!!! Recently, I activated a new phone and Bryan Vigil the District Manager assisted me with the activation process and answered all my questions. Also, kudos to Ruben the Assistant Manager and to Bryan for also assisting with the installation of my Bodyguardz and the OtterBox. Great Service from both of them!!

Only reason I am giving one star is because I cannot give 0. I’m in the military and do a lot of traveling and when the iPhone 11 came out I decided to purchase the phone while I was in the area. The phone worked fine for the first two week’s, then all of a sudden it stopped working. I called AT&T customer service for a resolution and was told that someone at the store coded my phone as being stolen. I called and spoke with the manager and was told he would call me back because he was on the phone with corporate (never received a call back). My phone continues to get deactivated because someone at that/this store said my phone was stolen (and they were training someone with my purchase).I can only hope this review assist in my resolution but I don’t have much confidence without having to drive 5 hrs back to this location. Very dissatisfied and will switch to another carrier if not resolved.

I have a problem with a phone that I bought there and they didnt resolve the problem ended up having to contact the manufacturer to which I wasnt satisfied with the resolution they offered me either ended up having it repaired at a phone repair place on the other hand Im very satisfied with the service for my cell phone and the rates are fairly good especially for pay as you go monthly payment phone plan with no contract I have no difficulty getting service in any of the places that Ive been so far

Was great they are always ready to help you

Good customer service i had a good time there .

The best customer service I have had at a phone dealer. The manager took the extra time to understand my problem and work hard to fix it.

They close 30 minutes before the time that’s posted for store hours

Im an AT&T die-hard who has converted its entire family. I cannot say enough

It was great and the worker really help me out..

Everytime I walk in with a question, I walk out a happy customer. Thank you to the whole staff.

Extremely disrespectful staff when they cant answer a question or dont feel like being polite they accuse you of yelling they are so unprofessional. Contact the district manager because crystal the manager and William were so disrespectful

This is the 3rd worst experience i have had in this store. There are no customer service skills in that store they would rather lose a customer of 10+ years to make an extra dollar on the spot. Please do not go to that store you are better off calling 611 to do all your transactions before you go to that store. I will NEVER go there again. I have been a customer for 10+ years and on the verge of leving them all together.The worst store ever.............

Prime communications now owns 2000 ATT stores since April....customer service is horrible and store clerks lie to pad their sales numbers.

Salesman changed my plan insisting it was cheaper without actually doing the math. Was trying to really push me towards it, but when I did the math it would have been $20 more expensive every month. Seemed disappointed when I noticed.

Really bad customer service, toking witch the salesman, just want to sale, I am a customer for 9+ years, 3 lines I am moving to VERIZON

Very helpful and quick

Helpful customer service from staff

Provides Good customer services

Although you have to wait a bit for service, the staff is very friendly and helpful.

The staff was okay....they really hassle you about the phone and tv plan though

They are awesome

Great staff!

Curtious and helpful

Excellent

WORST NON PROFESSIONAL CUSTOMER SERVICE OF SO CALLED AT &T EMPLOYEES, IF YOUWANT TOBE TREATED BAD AND HAVE THE WORST CUSTOMER SERVICE PLEASE VISIT THIS BUSINESS

Helpful staff

To expensive

Johnny on the spot

Thanks

I went to the store to find out about the phone line plans, I was very well attended.

Good