Toni was absolutely AMAZING!!! She was VERY knowledgeable, efficient and friendly. She made the experience enjoyable and even though I was in the store for a while, it didn’t feel like it because she was so personable and friendly. Toni is such a joy to do business with! Very satisfied!!

The woman running this store is amazing. From the past two times I had to go to her store, she’s been a multitasking queen. I hope Verizon can get her the help she needs! She took care of what I needed in a timely manner, and could manage working with over 5 customers at a time in the store. Impressed is an understatement.

Toni is the epitome of EXCELLENT CUSTOMER SERVICE! Remember the old days when you went into a business and people treated you with respect and went the extra mile because they know the value of a long-term business relationship? There should be some sort of golden award for Toni’s dedication and service.

Great experience with Lindsey and Toni at the verizon store today! 10/10 would recommend going to see them if your interested in anything at verizon. They hooked me up with a great deal on a new phone.

Excellent Verizon Store! Toni went out of her way to make my new phone purchase easy. Best phone store experience Ive had in years.

Toni D very helpful. Made our new purchase a breeze! Store is severely understaffed and the service provided was very good given the circumstances. Very knowledgeable and she is a valuable asset to your company. We had opportunities to switch our service provider and opted to stay with Verizon because of our past and present experiences at the Brattleboro store.

Professional and plain-speaking which I really appreciate. Thank you

I walked in and they walked me through and even down load my information and I had a lost phone it was an amazing reward and very pleasant experience

I was in there for 3 hours with the manager and got nothing done, just wanted to transfer plans! Also I believe this was by design as the manager here hates men! Was rude to me for speaking with my wife due to the fact I was a man! Would not recommend! I wont be back!

Awesome customer service. Ran phone over with my truck. Toni and Danny are really helpful. Western mass folks don’t come to greenfield. Come here!

Stefan is the best. Really gave perfect customer service.

Very helpful! Great service.

I rarely write reviews, but was so impressed with Aileens capabilities and service that I wanted to acknowledge them. Ive been dreading upgrading my iPhone 6s, even going so far as to buy an external battery and only being able to use my phone while charging it!I used to get services in Keene, and frequently found myself confused, rushed, and pressured into signing on to, or opting out of, services I didnt really understand. In contrast, Aileen was thorough, let me ask as many questions as I needed, reviewed options and plans, and sold me a produce I understand and am really happy with. She is excellent and I highly recommend her.

I give this establishment 5 stars only because the reps here are great, they take the time necessary to figure out and solve your cell phone issues and if they can not they will find another resolve. However the company these reps work for is not a company I would buy from, they treat their employees like door mats and they make sure nobody has anytime to spend out of the workplace. The way the regional manager treats everyone is as if they were all doormats, he’s absolutely disrespectful and does NOT follow covid guidelines.

Happy to support a hardworking self-starter. Thanks Toni. Hi to the JO JO pup

Toni was absolutely WONDERFUL!!!She helped us through so many issues with grace, patience and professionalism. She is a true problem solver with a cool head. She helped us on a Sunday day off and the next day helped us finish all our stuff.Great employee!!!Will Shakespeare

I cant say enough nice things about this store and personnel. We had an emergency where my son needed a new phone. He goes to school near this store but I am 5 hours away. Toni took amazing care of us. She gave me all of our options, provided excellent advice and settled my nerves too. Toni was extremely thorough in her follow up and documentation. Nick helped my son with his set up and accessory purchases. If you have a choice of where to go, go to this store. They went out of their way to make sure everything worked out and completely exceeded my expectations.

Toni Dezendorf was very kind, patient and helpful in setting me up with my first 1Phone despite several challenges outside of her control. I was impressed by her knowledge about the products, and her thoroughness and attention to detail in spite of interruptions. I learned a lot from her.

Fantastic manager help me figure out my apple stuff.She deserves a raise!

Outstanding service from Toni. She was just great!

Aileen M was incredibly efficient and helpful with assisting me to get a new SIM card for a Verizon replacement phone I had received which came with a defective SIM card. She called Verizon on my behalf to expedite other issues and transferred the SIM card to the new device right from the store.

Excellent service.Great atmosphereVery knowledgable and patient and thorough.

Nick has been professional and ready to help both times I’ve come into this store. I can’t say enough how much of a difference it makes when you experience amazing customer service and can tell that the representatives working in this store truly care about their service standards. My husband and I have been thoroughly impressed.Thank you! We will trust you guys with all of our Verizon needs!

Very courteous, thorough and extremely pleasant.

This place is awesome because of Toni ..

Aileen was very helpful, found a great deal for data and helped me order my new IPhone! She also helped me set it up when it arrived at the store!! Store was clean and I felt welcomed when there😊

My phone had a meltdown and Toni was the best and helped bring my phone back up!!! Customer service was awesome and the store is very safe and clean!! Always A+++ service with Toni!!!! Customer for 15 years!!!

Nathan was awesome! He fixed an issue with the Google app on my phone.

I had a great experience here! Toni was clear and helpful. Not pushy. I will return for future device upgrades and services.

TOOK CARE OF MY PHONES IN A JIFFYYAHOOS

I had vary excellent experience her they were vary helpful to me thank u guys

Wonderful and patient service from Toni, Thank You

I have been going to “Toni D’s Verizon store” for 13 years. Amazing customer service!

I had issues getting my number working, and they fixed my number and even made sure my account was working. Awesome work. Worker was Toni.

Like others before me, I can’t say enough good things about this Verizon store. Toni was patient and helpful as we navigated a difficult process of transferring data from a very out of date phone to a new phone and an Apple Watch. She went over and above and when closing time came and went she stuck with the process to the very end. We would recommend this store to anyone. Beautiful work!

One hundred percent fantastic quality and care and attention. Best ever experience!

Toni was incredibly helpful when I lost my iPhone. I got to the store about five minutes before they closed, and Toni welcomed me in. All my passwords were on my phone and she helped me reset my passwords, and helped me use “find my iPhone “ feature. I found my phone, thanks to Toni.Phil Kramer

Excellent service!! Will be back

I have always gotten the best service at my Verizon store on Putney Road in Brattleboro Vermont. Everybody’s so professional kind and helpful. It means everything because getting phone and phone equipment can be very nerve-racking and they’re always calmand get exactly what I want.And during Covid this especially means everything. The weather handling it is with the most protection I can have and just great and appropriate service during COVID-19.

Toni went above and beyond any customer service I have ever been offered.

Awesome people! Very helpful, definitely recommend

Very helpful

Toni goes above and beyond. Wonderful troubleshooter!

Staff was outstanding and beyond helpful! They had everything I wanted! They ordered my new phones in a matter of minutes and before I knew it everything was done! They have gained a new customer!

Great sales reps. They held a phone and watch for me an extra day so I could be eligible for an extra promotion, and made sure all my stuff was transferred properly. Definitely friendly and not pushy sales reps

They did great and treated me wonderful.

My Experience At This Particular Store Was EXCELLENT!!!The store manager and staff take great care in not only providing superior customer service during this most stressful time ... They turn what could be drastic situations into very positive solutions!!I highly recommend TCC in Brattleboro, without reservation, for all Verizon Wireless needs at anytime.Dr. Holly Cadwallader

Awesome personalized customer service - Toni is great

Toni eased my stress of busting my 7 Edge and upgrading to the new 9+. Great phone we are bonding nicely; but is dulled when compared to the expertise and knowledge of Toni. She is very patient and understanding. She spent all the time I needed and transferred the data over to the new phone! Its nice to work with caring professionals! Thank you Toni!

Awesome Tonis the best

Nathan was very helpful getting a new phone.

Always spot on wonderful service go the extra mile

Nick was awesome- he reconfigured my new phone (it had been set up at another store) and was able to restore my contacts, messages, etc. I was so worried they were gone forever! Such relief...great customer service.

Deal with toni,,,wahooooooo

I travel 2 hours to Verizon to get my phone operating correctly. Toni and her people are amazing. Ive gone to other but happiest with Brattleboro,Vermont crew..

All the thanks to Aileen & Toni! Youll rock. Came in earlier in the day and had trouble with new phone. Came back and bought new phone and they both helped set it up, applied new screen, and even stayed past closing to make sure it all worked! Thank you both!!

They were amazingly great. I do not know how it could have been any better!

I was having an issue with my IPhone and couldnt get there until later in the day. Toni was incredibly helpful, welcoming and friendly. She stayed past closing to make sure my phone issue got completely resolved, which was great because now I dont have to make a second trip back there. Not only did my issue get resolved, but Toni gave me some tips and advice for my phone that are really helpful. Her customer service was stellar and much appreciated!

Very helpful

Very helpful staff. Needed help getting a replacement screen protector for my phone and even though they do not replace them there she was able to order the replacement protector for me as I was having difficulty getting it. I did purchase the screen protector here and am glad I did as it comes with a good warranty and has protected my phones screen from cracking. I have always found this Verizon TCC store to have experienced and patient employees who are willing to help me out with any of my issues with Verizon wireless services and products. They go out of there way to help me and anyone who Ive talked to about them. I gave only 4 stars because I have to order the screen protector and pay for shipping for the replacement which I was not aware of or explained to about the replacement fee for shipping when I purchased the screen protector.

I go out of my way to go to this Verizon store. They are great. Toni is wonderful and always willing to help.

Toni was fabulous. Patient and clear.

Toni D. is very friendly, informed and helpful ! My daughter and I really appreciated how she helped us purchase our phones!Candace

Very patient and knowledgeable...great experience

Called 10 minutes before close with an issue with my work iPhone 8. Nick talked me through it. He knew what he was talking about and saved me sending my work phone to RI for my IT dept to fix!! Thanks so much!!!

Very pleasant staff, nice new store

Very good service thanks tonl

Every time I go here I always get amazing help and great answers! Such a great group of people!

Toni was very helpful and professional and they were very knowledgeable with everything that I needed

Superb customer service! Kind, friendly, accommodating staff. Thank you so much for helping me get upgraded and synced!

They were great take care of problems every time

Friendly but sparsely staffed. There is usually a long wait, with no place to sit while waiting. But the staff is very knowledgeable

Aileen was amazing patience and helpful!

Excellent service and very professional and friendly.

Everyone who works in this store has an amazing attitude. Plus, theyre super knowledgeable. No-hassle experience. Special kudos to Andria Froment.

Nathaniel is a very good person.

I just spoke with Toni who was incredibly helpful!! Thank you Toni!

I live in Mass, and have been getting my phone from Toni Dezendorf for over 6 years! She is incredibly patient, and always helps with my questions after the purchase.Well worth the drive!

Excellent service, friendly and professional . Helped with all my needs

The person i worked with was extremely helpful, explaining everything in lay terms. Also friendly with a good sense of humor.

Nick was great at understanding and most of all solving my problems!

Wonderful service from Toni! Very helpful, patient and kind.

I was having problems with my phone. Verizon then self could not get me a replacement phone fast enough but this store had an extra phone in the store offered it to me the IPhone technician at this store handle himself great help out with getting my regular phone working and giving me the advice I needed to get my phone fixed

Only went in to see about batteries. They have a nice store but wait for employees help is long. Nice selection of phones/tablets

Extremely nice people very helpful and courteous and kind

Had a great experience setting up a somewhat difficult port from trackfone. Nick was great!! Thanks guys!

Great service on short notice

Toni, Eric and others who Ive been helped by have been knowledgable and effecient to work with. Their sense of teamwork was outstanding, if another of their team mates knew more on a particular question they quickly tagged them for the answer I needed. Every experience Ive had over the years has been a pleasure.PS. Ive been with Wireless for a while, I was told I bought the second smart phone in Vermont he first week data service was available back when there were only 6 droids available in the whole state.***PPS to M. Bernard:Actually, the site indicates the store closes at 6 on Saturdays! Arriving at 6:45 would have been 45 minutes late, even in an election year ;-J

Toni was great. Very friendly and helpful. She got my phone working again!!

Thank you Nick for fixing everything on my iPhone! How lucky that you were here when I stopped in. Best customer service!

Toni was great, super helpful and she even gave my kids free backpacks! Great visit

I’ve been with Verizon for two years now, and out of all of the Verizon representatives I’ve delt with over that course of time, “Nick” with “Verizon of Brattleboro” is by far the most helpful, patient, understanding, and politest “Version reprsentative” that went above and beyond to help me. It’s representatives like “Nick” that restore my confidence in being with Verizon.

The last time I was there I was getting all this stuff on my phone when turning it on and the man wouldnt take the time to fix it and that was very rude

Friendly and knowledgeable technicians. They go out of their way to help.

Great and friendly service!!

Incredible customer support

Place is fine for basic stuff, but be advised, this is NOT a Verizon corporate store. They will charge for things a Verizon store does not, and while the people are very nice, they are not trained like those in a corporate store.

I enjoy going in staff is great and very helpful when I have questions.

Toni is great, always super helpful

Went to the China Buffet which is next to the Verizon Store. Sorry! Not sure what happened with your GPS! The Verizon Store was closed. This rating is for China Buffet.