Austin, or as I’ve dubbed him, Awesome, (Chuck fans)was the perfect representative. He’s brand new, as of this year, to representing this carrier. You wouldn’t know it unless you asked( like I did) the question.Austin was patient, kind, asked about my needs as a consumer, and genuinely seemed to care about my experience.I appreciate his dedication and enthusiasm, as well as his overall warmth.I know that I can call him at the store and speak to a real human, and he will do everything in his power to take care of my needs. What more can you ask for? AT&T you’ve found yourselves a real gem. Hang on to this one, it’ll pay off for a long time to come.Side note, Sam(Also in store and helping with Awesomes training, was fantastic as well) 👌

We went to the AT&T store in Brattleboro, Vermont. We needed to get phones and plans for the family. The floor associate Austin was pleasant and eager to help us. As soon as we entered the store we were promptly greeted by Austin. We mentioned wanting phones and a family plan for our needs and they made us a priority until we left with phones and plans from them. It was an overall pleasant experience and I would recommend AT&T to anyone that asks me because of the personable customer service that was provided by the associates at the location.

Staff are amazing and on point, they know there stuff. Unfortunately I feel as if they’d benefit from a few more staff members as sometimes the wait times were of the extended variety, though that has nothing to do with the service you receive.

I was going to go with Verizon, as I have used their prepaid service for many years but Im so glad I went with a friends recommendation to contact Natalie. Her and her team were so very helpful and accommodating. They helped me beyond what I was expecting, I could never have applied that liquid screen protector myself! and thats just one example. I went into this appointment with a lot of anxiety over the whole process but instead ended up enjoying my time there. Natalie took time to best meet my budget and needs & yet again exceeded my expectations. Im really happy to have gone through this store.Updated: Yet again this store has stayed open passed their hours to assist me. I came into the store 3 minutes before they closed but Kobe made us feel like we were doing him a favor by coming in. I needed a phone to hold me over until my phone comes back from repairs and he seemed pleased to go over options and even set my sim card up after I insisted I could do it myself to spare his time. Im still really glad I use this store.

Awesome honest Salespeople, actually trying to give you the real best deal, great experience

Ms Natalie patiently answered my questions and helped resolve my equipment issues. She is awesome at providing explanations, descriptions and advice to help choose the perfect services and equipment for ME. Thanks Ms Natalie, you’re definitely the reason I’m so happy with my purchases.

I’m not technically savvy at all . Raquel talked me through everything I needed to help my transition from IPhone 6 to IPhone 12. I can’t give enough praise to her. She was the only rep there and there were 2 more customers after me and the phone kept ringing too! She took care of all my issues and answered the phone calmly and professionally!I love the iphone 12 and I hope someone recognizes Raquel’s hard work and fine qualities.

Worked with Adam last night to get new phone lines. It was fantastic!! The staff did a great job making us feel welcomed and even went above and beyond to keep my very active two year old busy. The store was clean and organized and every one was wearing masks correctly!! Super impressed, would 100% recommend.

Easily the best service In the area and the most helpful staff that I could imagine they are so helpful

Got a new phone here and was there for 2 hours. So slow !!!

I worked with Adam and Raquel and had a wonderful experience. They were informative and patient. The store was clean and made me feel safe in these trying times. Highly recommend going to see them with any of your phone needs!

I worked with Adam and after looking at the 11 I decided to go with the more powerful 5G 12 with the better camera.Adam figured it would be much faster to back up my iPhone 10 from the cloud and that saved hours of time.I’m grateful that he got that done so I can get back home for dinner & I got a trade in credit for my account too! Thank you Adam!

After having difficulties upgrading two devices online I headed to the closest store.Raquel was awesome. She was able to upgrade our devices and answer my questions. Both Raquel and Jordon are very competent in the product and great customer service.

Things I look for in a retail business. Professional, friendly, Cleanliness, and knowledgeable on what the business it.I have gone to Adam 3 times now and I must say he and his store exceed all of the things listed above.I went to other AT&Ts around and the only one I will go to is the one in Brattleboro. If you have any concerns or questions about a device, or you want to upgrade I would strongly suggest Adams store. You will get the care you need and you will walk out the store happy that your issue has been resolved or you now know how to resolve it.

Adam was great. I am a technophobe. He sold me the iPhone I wanted, transferred data from my android phone, and downloaded all the things I wanted on the phone. He was the only one working. Other people came in, and he was welcoming, but they man should have some help. The space was set up for covid. Adam answered all my questions. All good.

Raquel went above and beyond to solve my daughters phone issues. She was a fantastic rep for ATT, friendly, capable, and calm under pressure. The store is lucky to have her.

I worked with Adam and he was a great help! Thank you! Come here for any of your cellular or TV needs! These guys are great and Adam knows what hes doing! So happy hes here in Brattelboro and I look forward to working with him and his team again! Great job!!!

I worked with Adam and he helped me out so much! Store is very clean. Adam hooked me up with a prepaid account, and saved me tons of money. Everyone in the store is nice and knowledgeable! Will be back for sure! If you want amazing service, come see these guys!

I worked with Adam and he did a awesome job. He is super attentive and very knowledgeable about the whole buying a new phone process. He spent the extra time to change over my phone which was much appreciated!

I worked with Adam.Great costumer service! Super friendly and helpful. Very informative and supportive with my questions. Overall great service. Strongly recommend visiting the store.

I worked with Adam and he was amazing! Fixed all my problems while keeping the store nice and clean! I felt extremely safe and in good hands! Thank you Adam, and if you need anything, visit these guys! They will take care of you!

I worked with Adam and and he was great! He was working alone and was able to juggle multiple in store customers and the phone ringing with ease. He even helped me put on my protective phone glass. That’s something I always mess up. He did a great job!

I worked with Adam and he was extremely nice and helpful! He got me set up with a new phone and accessories in record time. I would highly recommend going to him.

Adam from the Brattleboro store was super awesome! I wish AT&T would give this store more updated equipment. Adam did the absolute best he could with the equipment he had. Hey AT&T!! Make it easier for your employees to do their job. The more efficient their equipment the quicker they can do their job. Adam did all he could to help me, and was super polite to all that came in the door. Unfortunately I have to wait to get my new phone, I’m patient, no big deal for me. For other customers whoever maybe not so much. I was very happy with the service at the Brattleboro store VT. Thanks guys!!

The shop is so clean and kind. Adam very nice person...

I always seem to leave this ATT store happy. They always get me good deals.

I worked with Adam, and am very happy with his services. Today he was the only one in the store and handled everything very well. Would be happy to have his help again when it is time to upgrade.

Adam was incredibly helpful, patient, knowledgeable, and kind. The store was well kept and clean, and the experience was such that I definitely plan on giving my business to this location in the future! Thanks Adam!

We worked with Adam and he was great, easy-going, friendly and knowledgeable. He helped us in such a timely fashion and we enjoyed working with him!

I worked with Adam and he was super helpful, explained things well and made my experience with AT&T much better then any other time.

I worked with Adam and he was awesome! I tTotally enjoyed my experience with him. Thanks!

Excellent customer service!! Everytime I go in they are so nice and understanding.

I worked with Adam and he was excellent at explaining and fixing everything. Very professional and excellent service.

I worked with Adam and was very helpful with my questions and the place was very calm..I hope to have many more pleasant experiences with att.

Scam artists with horrible customer service. If you value your time and money, avoid at all costs.

Adam and Raquel were so very helpful setting up my new iPhone. Their courtesy and expert customer service was greatly appreciated!!!

Only waited 5 mins to see sales person. Adam listened to my problem and came up with a solution which fit my budget. he stayed with me during the process to be sure that i was connected and all my services were up and running. i had to drive 30 mins to get to the store and I would do it again. Terrific service!!!!!

I worked with Adam and I greatly appreciate his assistance...great job!

Very good highly recommend enjoyed my time hear and great costumer service

Adam was a knowledgable, kind, patient, lovely person to work with - incredible energy and attentive to all that entered the Brattleboro AT&T store 😃

Adam was super helpful, gave me a great tip to help my mom save some money. Super kind and professional.

I have been with AT&T for years and this is by far my preferred AT&T store. I have always had a pleasant experience at this store. They have always been able to solve problems I have had and have always provided me with the answers to my questions and concerns. They have also taken the time to follow up with me after problems have been solved to ensure the problem was resolved. Thank you Putney Road AT&T.

Phenomenal experience always. Knowledgeable staff, welcoming, helpful.

I am writing to tell you what an outstanding employee you have in Al. I purchased a new Apple smart phone from him this afternoon, and paid off the balance on an old oneAl took time with myself and my grandson, to be sure we understood all aspects of the transactions. He was clear, constructive and very respectful of our needs. He outlined all options and plans in a way that was clearly understandable, and we therefore made the best choices for us I have rarely had such patient and understandable helpLater in the afternoon,my grandson ran into a problem with the new phone. He called the AT&T store, but got no answer. However, about an hour later, Al called him back, which has never happened to us from AT&T beforeAl makes a customer value your services greatly, and ensures that customers return for other products. Congratulations on Al!!!!

Over an hour she could not check out a customer . I will stay with MT old company at least I can get service unlike bratt9

Adam has been extremely helpfulWent out of his way to help in time of serious needI would highly recommend this store as well as all they’re helpQuite honestly I dreaded dealing with the situation that I was in and they were able to turn it in to a nice professional experience

Darren Zavorotny (the Brattleboro ATT store manager) is an outstanding asset to ATT. After being given the run around with ATT techs on problems in transferring my service from Google FI to ATT, Darren kept researching the issue until he discovered the solution. Hes 100% responsible for ATT keeping my business account. He certainly deserves a promotion and a raise!

I went in to get my phone repaired, the lady who helped me kindly informed me that they werent a repair shop and didnt have the equipment to fix phones, but they were super helpful with upgrading my plan and in the end I upgraded to a better phone so I didnt need to make a second trip! 10/10 will go there for all my plan and upgrade needs!

Personalized Customer assistance, very knowledgeable,congenial, good at explaining things, help with account management, they know their stuff, they take the extra time to help each person, that may mean you have to wait a while but it’s so worth not being treated like you’re just another customer on the assembly line. They are Not a corporate store, better in many respects. Natalie is awesome, others there great as well. Convenient location, open later then most brattleboro area businesses. Very highly Recomended

Adam is thehe new store manager and helped me out with a very confusing situation

This is not a full size AT&T store so they have some limitations when it comes to certain administrative measures. My account still have the wrong name on it. I have to go to a full management store to get that changed. Beside that, the staff is friendly and very knowledgeable about their products and is always eager to service you even if it means no direct business for them. Today they fixed my phone. It has been working so-and-so the last few weeks. The guy who helped me had an instant solution for my and could leave the store as a happy customer.

I have good experiences the 4 times I needed some help with cellular service and products.

I received unbelievably professional and kind service from Carlos and Natalie. There was a very unexpected glitch on my account and it was handled beautifully. They even turned up the ac for me! I can’t say enough about this team. They spent a lot of time rectifying what could’ve been a very frustrating situation for me. Thanks so much!

Natalie is the best! Got us all set up for our off grid internet. 🤞🤓💖

This is the nicest, most helpful phone store I have ever experienced. The staff goes the extra mile to insure customers satisfaction, and the products (and deals) are fantastic!

Didnt discuss plans and said heres the phone have a good day

The staff was very knowledgeable and quick to answer any questions that I had. I was immediately greeted by the manager upon entering the store and had a sales associate assisting me shortly after. They helped me get all my photos and contacts into my new phone in no time. Very pleasant experience and I would not hesitate to go back or recommend their store to anyone.

Al and Darren were extremely helpful transferring info and apps to a new phone .

Very prompt service and made replacement of old phone easy

Lousy customer service. Neither of the 2 guys assisting acknowledged several customers as they walked in while they spent an inordinate amount of time with their current customers. One gentleman was waiting for over an hour. One assistant was working with one group for almost 2 hours I overheard and I walked out after 45 min not being helped nor acknowledged.

Associate said she couldnt just sell me a new phone to replace my broken one and that I had to reset my account to get a new one. She said they didnt have my Samsung Galaxy replacement phone in stock. So she offered me a generic one that was more expensive and half the memory. I walked out...

Need more staff - and better building. Being a former Garage building, it does havoc on wifi and cell reception. The people that are there are really friendly and know what they are doing for a small little store.

Service was GREAT! They helped me get a new phone, and with the promotion they had going on at the time, I was able to trade in my old phone for accessories! Directv was also a great thing I got through them. By pairing my account with the tv service, I was able to get a discount. The only thing I regret, is not waiting for the new phones to come out in the spring. Live and learn!

I love working with Natalie. Always smiling and eager to help.

I was in town for 1 day. I left my charger at the hotel. The person was very nice and helped charge my phone and got me a great replacement charger

The help I received here is unbelievable. Natalie was very helpful and the whole staff is very knowledgeable. I always feel welcome whenever I need help with my phone or my account.

Always have great service when I go in for issues.

The best worker in the world. Save our day

I love the Keene AT&T I could go on and on about the staff the selection of phones and great prices!!!!

Excellent customer service, great price on my new iPhone, service is on par with Verizon in the area now, only I pay about 1/2 the price and get true unlimited LTE.

Best products at the best price. Great people at this store.

The representatives employed here are less then amicable and not very knowledgeable about the job theyre supposed to be doing. They upsell the hell out of everything e especially the direct t.v. package and its a rip off.

Great service! Ask for Amanda - she is the best!

Was greeted at the door by 3 salespeople who proceeded to answer all my questions and get me hooked up with a new account. The service was excellent!!!!!

Very friendly and very knowledgeable not pushy at all

They do the best they can with no extra help will keep going to them that are AWSOME

I use ATT. I WOULD hope you wouldPut a tower in West Brattleboro

The staff was very helpful and that Tyler fella knows how to get me on the right plan that suits me!

Two words... WOW & WOW. Great customer service! And now I have DTV!!! Nice

Awesome staff and a great place to do business

Excellent customer service by Tyler. Would highly recommend this store!

It is very friendly they all know what to do very nice people in there

Staff was extremely knowledgeable especially Natalie, I actally understood her explanations!

Thank you for my new business account. I love the perks!!!

Great staff, love how patient the staff is, since Im not the most technically savvy.

They Never answer the phone so you have to go in each time. They screwed up my new plan with 10x the amount of data that I requested and its been a month now and its still not fixed.

I go to At&t on Putney Rd often. I am a new a newbie when it comes to the advancing in phone and tablets. I am always treated with respect and they have no problem helping me with certain issues i cant figure out. The atmosphere is always upbeat and welcoming. Amanda and Natalie have been a huge help teaching me all the options on my phone. I have advanced to a phone purchased from the At&t store and not only are they polite and willing to help me but never do i feel silly because of some of my issues i have ran into. I have watched all the employees at the store interact with other customers and its always pleasant. I havent yet walked in there thinking what a pain nor was made to feel nothing but welcomed. They have guided me through my learning process with a positive attitude being i dont puchase something every visit. There extremely knowledgeable and without there help i would still be using a flip phone. No where else would you get the excellent customer service after an initial purchase. I cant say enough about the store and how i have advanced and learned from them all. I love At&t and the service my products receive. I would recommend any employee. They have all helped me with many different issues and i always walk out feeling satified and thats how customer service should be. Too many stores have slacked on the Customer Service part of being a sales rep. Thank you...A extremely satified customer of the Putney Rd in Brattlebore, Vt Store. Tammie LaClair..

Friendly and helpful staff. Knowledgeable, and always willing to trouble shoot until my phone problems are solved.

I went in to get my phone fixed, They didnt even try to fix it just tryed to sell me a new one

The staff was very nice, I feel bad giving a bad review... but they enrolled me in insurance for $9.99 even though I said I didnt want insurance.

Very helpful staff

Does anyone actually work here, answer the phone??

Best experience ive ever had

Go out of their way to help

Great people work there

So helpful and friendly!!

Incredible service!!! Thank you, Amanda.

Awesome service and quality merchandise

Needed simcard for replacement phone.

These guys mustnt be very good at phones.They dont even know how to answer theirs