We tryed to switch to at&t we visited the store and spoke with Mike we got 2 phones and a plan. We tryed it for a couple weeks the service was awful we went in and spoke with Mike he had our account set up wrong for the business plan and couldnt fix the service ordeal so we decided to return the phones a week later and go back to Verizon upon returning the phones we were notified we had to pay 100 for the restocking fee of both phones 50 each we were never told about (mind you we were still in our 30 day return window). It has been over two months and at&t has now sent us a 1500 dollar bill for the phones we returned within the 30 days in perfect condition that we also payed 100 dollar restocking fee on and they are refusing to waive the charge knowing they have the phones.

Shawn was my salesperson. He was so helpful and knowledgeable. I can’t say enough positive things about this experience. Thanks Shawn!!!

This store is just minutes down the street from my home. I went there just to find out what password my wife had put on my account and put my account on auto paperless billing. Well to make a long story short; I was in and out in less than 15 minutes. The experience was the best of the best. My rep was very knowledgeable and professional. Our small talk was about Afghanistan and how one of our American pilots saved 648 people. Not to drag this on but the best experience ever. AT&T 👍🏾

I wish I could give them 0 stars. These Sales Representatives are the WORST. After ordering a phone, I changed my mind and I decided to go for a different phone. I called AT&T customer services to cancel the order and they told me the store have to cancel the order. I came to the store and they said they cannot cancel it and they are pushing hard to give me the phone that I DONT WANT. Since when its too hard to cancel an order and order a different phone? They just dont want to do the job and they dont care about helping the customers. DO NO GO TO THIS STORE.

If you are looking for a great customer service experience here then ask for Shawn. He helped my mom and I with upgrading her phone this week. He helped us make the best decision & we scored a nice phone for a great deal. Sean is super nice, patient and a smart guy. All around great experience which you never hear anyone say about time spent in a phone store. Going forward I will always try to make an appointment with Shawn anytime we need anything from AT&T.

When I went into the store to have my phone number from a different company ported. It took over 2 hours. Then after figuring out the issue. The customer service rep had to charge me three different times just to get me a plan. And each time he kept saying this is the last time we were going to have to charge you. Then he would check again and it would say I still owed money. So I ended up paying taxes and fees three different times. So I was upset with having to pay even more money than originally quoted. He told me if I end up being charged too much then I would get a refund on my next bill. But I shouldnt have to wait for my overbilling. Very disappointed in that part of the service.

The customer service is great they solved my problem and gave a better deal, very satisfied

I have been an AT&T customer for over 20 years and purchased most of my cell phones from the location in Brandon, Florida on 2020 W. Brandon Blvd., Brandon, FL 33511. I always received excellent service in the past from the sales people. They would often go out of their way to inform me about the new products and ensure that my data was successfully transferred from my old phone to my new phone.On Saturday, September 11, 2021, I received the worst service ever! I don’t like writing letters of complaint but I felt it was necessary in this case. After my experience on that day, I am contemplating changing carriers. If I stay with AT&T, I will never return to that location again to purchase another cell phone.The sales person, Gage Rivera, showed me the product I was interested in and he explained changes he could make to my plan that would save me money. I ended up purchasing a Samsung Galaxy Note20 Ultra 5G, a Samsung Wireless Charger Trio, Samsung Galaxy Buds Pro and an Otter Box Defender Pro. After purchasing these items, Gage started the data transfer from my old phone to my new. The process hung up a few times due to the number of text messages but Gage commented that I did not have an excessive number of text messages compared to other customers. Yet, he left and proceeded to assist other customers. He did not return to ensure the data was successfully transferred from the old to new phone.Instead, another sales person, Warren Brown, came over and asked how the transfer was going. He stayed for a while to offer assistance but he had to assist other customers also. When he left, the data transfer appeared to get stuck. At that time, Victor Pabon, Assistant Store Manager, came over and asked how the process was going. I told him, it appeared to be stuck. Instead of offering any assistance, he suggested that I stop the data transfer and continue it at home. He said it was not necessary to do it in the store. He said it three times and got progressively louder each time to the point that Warren heard him. I told him that I would wait for assistance from Warren because he was nice and helpful. It was 4:00 PM at that time and I thought he was asking me to leave because they were about to close but they didn’t close until 8:00 PM so there was sufficient time for someone to assist me. I felt like after making a large purchase, I was being shown to the door. I am a Black female and I did not notice any other White customers being treated this way. They were assisted until their issues were resolved.I tried getting the attention of the Gage Rivera but he never came back over to assist. Sensing my frustration, Warren Brown returned and resolved the issue with the data transfer. I told him I wish he could get credit for the sale because he was so helpful. If it had not been for him, I would have returned the phone and accessories. Warren also gave me his number and told him to let him know if I had any issues with the phone. He went above and beyond to assist me and make me feel like a valued customer. Warren provided the level of customer service I received in the past.The management team at this store needs to be trained on providing customer service. Certain customers are not a priority at that store. There are many Black customers at that location yet they are treated poorly. Warren Brown was Black and he treated all customers the same and provided excellent customer service to all customers, regardless of race. The other sales people and managers did not seem to even want Black people in their store. Please ask yourself if you were making a purchase in a store, would you want to be treated the way you treated me? Would you be okay with managers discussing football and watching TV instead of assisting you with a product you just purchased from the store? Would you want someone to show you to the door without resolving your issues with a product you just purchased from their store?All customers need to be valued regardless of race.

Very good service from an employee there.gage, so knowlegable and helpful.Thank uou!

I have to say, I have visited this place many times now, and sometimes its been just fine, but must of the time I havent been completely informed about what Im really buying. So, Im basing this review on my first visit.I opened a business plan with AT&T for wireless service, 4 lines at the same time for $35 dollar each, but Im actually paying $40 plus some hidden fees which you discovered over your first bill. We gave 3 phones for trade in, 2 for $ 700.00 dollars each, and 1 for $ 1000.00. What they never really said was that this money will be reflected on your bill in 30 months, and no in the moment you give up your phones to them, which seems ridiculous to me, because they already have my phones, but I dont have their money. Anyway, Im not complaining about the plan, its what its, and its up to me if I take it or not, but the agent who attended to you should give all thr information at the beginning, otherwise, people can feel used.Moreover, this installments plans didnt start to work until my third bill, that means, I paid $ 600.00 dollars on my first bill and $ 300.00 more over the other 2 next bills. After I went to the store about three times, I finally could get my bill where it supposed to be in the first place.I almost forgot, supposedly if we waited for the phones to be send by mail, we would be saving money. The phones arrived 7 days late, reason why the agent who attended to us, fix a $100.00 credit per line that we never received. I have messages to prove it. When I went to the store to find out what have happened with this credit, they changed the management and I never could really get the money.What else can I say!?Awful service, plus Im stuck with them for 19 more months! Awesome! 🤮

Not happy with AT&T because they shut off my phone service without more precise notice for their phone migration, but Matt the manager there did everything he could to rectify the situation in a very professional manner.

Shawn was my salesperson. He was so helpful and knowledgeable. I cannot say enough positive things about this experience. Thanks Shawn!!!

WOW! JUST WOW! Experienced such amazing costumer service. Renee, the rep did everything she could to make sure we felt heard about our issue, and was very understanding. She really made an effort to explain what she was able to do for us, and all of our options to be sure to come up with the best possible solution.Awesome experience overall. Efficient and timely, also felt safe and comfortable. Seemed like the staff followed company covid guidelines.

I have been going there for many years, and the AT&T team was always very courteous, professional, and savvy but boy - has that changed! They have become a bunch of very unfriendly, almost untrained employees.KEEP WALKING!!

Simply good costumer service.

Such helpful nice people that work here. Tom was awesome and helped us out getting some iPads added to our plan. Would definitely recommend this store.

Unorganized. Unfriendly. Unhelpful. Everywhere is hot in this hotel. I booked and paid for ocean front room king bed and I got a twin bed after spent half of a day trying to get a room. I will not come here again to this hotel and not recommend.

Carmen was so helpful today. I’ve been struggling to change my plan and activate a new line for almost 2 weeks. Carmen fixed everything in under 10 minutes and got me an additional discount. Coming here first next time I have a problem.

I wanted to upgrade my phones and tried online but I’m not someone who is familiar with online service, I messed a lot of things up. I finally went into the local store and Carmen Ross helped me fix everything I didn’t understand with ordering online. She was very helpful and patient fixing the problems I created, not knowing what I was doing on the online order. She also informed me of a better deal for my trade in and discounts I didn’t know I was eligible for. She has also helped me with any questions that I’ve had after the purchase of my new phones!!!!! My advice, go to the store and ask for Carmen!

There is no mask mandate in Florida, and they will force you to wear a mask to enter the building. Which is against the ADA standards. We are 1 year into this “6 weeks to slow the spread” wake up people. Avoid places like this that go against our constitution. Not to mention there is big glass shields between customer and attendant. Btw I was only there to exchange glass warranty. Should have taken 2 min which according to the cdc is not enough time for “exposure”

Alberto M was super helpful with my recent experience at AT&T. He spent extra time helping me set up my new account and linking old information to my new phone. Great customer service!!

New phone..several issues. Att employees are very helpful. Solved my issues.Have to wear your mask.

Carmen is by far the best! She took such great care of us! She went well above and beyond to ensure we received all available discounts and made our whole experience amazing! Ask for Carmen!!!

Great service by Carmen helped me set up my new device and also helped me recover Apple ID password above and beyond thank you Carmen Ross

Hire more people!!! No reason to have to wait so long to put a cover protector on. Such slow service. They should have a separate employee to do quick things so that the people going in for quick things don’t have to wait for the people signing up for a new plan or setting up a new phone...

Great service. Tom the store manager the only reason I shopped there

Initially we went in to the store to make some changes to my wife’s phone plan due to my mother in law passing away. We decided it would be best to add myself on a new line, and go ahead and get new phones because ours were both old. During the whole process we really didn’t get any straight answers about anything. They said they were unable to give us exactly how much our first bill would be, they didn’t know the amount of the one time fees/charges that would be added to the first bill. We asked if the payment date would be the same date as before, and they said yes it will be the same. We were told that both our lines were unlimited talk text and data with a 15g hotspot. They told my wife after all was done that they weren’t able to print out receipts or summaries or anything. Our sales person seemed nervous and we wrote it off as him being new and the manager was really nice to us. So we left with our new iPhone 11 pros. Few days later the autopay doesn’t come out of my account. So we called customer service, found out we weren’t given the promotions we should’ve had to reduce the costs of the phones, and we didn’t have the unlimited plans that we agreed to. We also had a late fee on our account because we were told autopay would take out, and it turns out the first payment has to be made manually. We left the store very happy, but now we feel like they did what they could to get the highest commission off the devices. You have a 14 day buyers remorse period to make changes, and were lucky we called about the bill before the period was up.Tldr, don’t recommend this store they operate off of commission not the customers best interest.

Rick Lall (the manager) was very unprofessional during my visit. Because of a bad experience before at an AT&T store, I wanted to verify that I was getting the promo that was being offered on my upgrade and that there wouldn’t be any issues later, but it wasn’t clear to me on the receipt. When I expressed my concern and wanted clarification, he was trying to explain to me by reading to me what the receipt said which wasn’t reassuring. After going back and forth, a frustrated Rick caught a hissy fit and said “forget it, give him a refund and charge him the restocking fee,” to his associate. Don’t get me wrong, I can see how he could have been frustrated with me but as the manager, I believe there was no reason for him to have lost professionalism. I didn’t raise my voice nor was I rude; I honestly was probably just annoying (but again, losing professionalism wasn’t warranted). So not only did he show frustration to a customer, he was also being spiteful by wanting to charge me a restocking fee. I then went to get the phone from the car and when I came back in, he was more calm and asked me if I was sure on wanting to return the phone. I told him that I just wanted to be fair and told him again that I’ve a bad experience before and just want to make sure there is no hidden fees that will show up later on. Then I asked, “if I have any problems on my bill, would I be able to come back straight to you to get it resolved?” He said yes and gave me his business card. This is how he should have handled the situation from the beginning.

At&t was amazing but only because Carmen Ross was great. Carmen Ross went above and beyond and when other COR stores didnt want to help she helped, go to Carmen Ross she is amazing

I wanted to transfer my account from prepaid to postpaid. Only way to do this was through in store. I have been to two AT&Tstores before coming here to transfer my number. The other two stores support was not well informed and confused me of the overall process. The option they provided me to port to another carrier and come back later to AT&T to re port.Luckily I came to this wonderful Brandon AT & T store and Hugo Degan. The problem was that in my account they could not get the Transfer button enabled for my account. But they found the root cause that mine was a multi line account due to which the button was not enabled. They removed the multiline and viola the button is there. After that 10 minutes and all done... I am ported to AT & T postpaid. Thanks for your support. It was really helpful..

Came in and had probably one of the best experiences I’ve ever had in a phone place. A guy named Alberto helped me and made sure I got the most out of my experience. Coming to this place from now on.

Everyone was nice and greeting except for the blonde who helped us! She was very rushing and rude! Didnt help me get into the new phone. And was not friendly to me at all we ended up leaving after I got into my Google myself!

They are awesome in here, I came in with a pretty complicated problem and they worked out a very creative solution that worked perfectly for me! If you are in the Brandon/Riverview area this store is the place to go. Thanks guys!

I came into the at&t store to set up my new device & im glad i got Carmen ahe help me transfer my data, offered me all the great deals you guys have available thank you so much carmen ross for all the help

I came by a few days ago to upgrade and had a great experience here so I do recommend anyone needing help or a new phone to come to this store first and to ask for Renee. She was amazing, even when I kept having an issue or problem, she resolved every single one of them, and kept me happy. I dont think Ive seen anyone work as fast and as good as she can. The manager that night was great too and speaks volume for the whole company. I say keep it up because I left with the best impression and will return indefinitely.

Carmen was great ! She gave excellent service ! Solved my issue and was able to transfer me over with no problem ! Ask for Carmen you won’t regret

This store is awesome! I had a situation with a phone I purchased online and was given the run around by everyone else I spoke to until I got in contact with this store. I spent countless hours on the phone and even went to the other corporate store on Causeway with no one willing to help. As soon as I arrived at this store the manager Rick and Associate Alex exchanged my phone and I was on my way. Great customer experience. Definitely recommend this store over any others in the area!

Amazing experience with Carmen Ross setting up service !

I would like to say with all of this COVID-19 going on this location is on top of their game with the social distancing.... Carmen was amazing she helped me with understanding my bill and purchase a new phone for my kid. I did not feel pressured to buy anything I felt real comfortable which at most locations I feel like in order to get help I must purchase something. I would definitely be going back there for all my phone needs

My wife and I were greeted by Christina when we arrived at the store. We were considering upgrading our iPhone 6 plus and 7 plus and looking for the best deal possible. She was very friendly, extremely knowledgeable and provided excellent service. She discussed our options and looked for us the best deal possible. We had to leave but she gave us her number and asked us to reach out if we had any questions. I came back an hour later and upgraded my wifes phone without any issues. Christina, thank you again for making this such a great experience, will definitely see you soon to upgrade my aging 6 plus.

Carmen she got really good costumer service and friendly help me with everything I need .And fix FaceTime on my phone another issue Brandon store they best service all area and josh really nice guy very good costumer and really friendly and his manager Ricky really nice guy make you feel like is my family thank you Brandon att

This store is awesome. Went to another store yesterday only 3 customers in there, waited 50 minutes no help left. Like 6 customers in here, got help in 2 minutes. ALEXANDER, is great, added great features to our phone plan and saved us $100 a month. Hes professional, very helpful and knows his stuff. Thanks Alexander for making the experience easy for us non tech savvy customers.

They will scam you in one way or another! be very careful what you sign! Absolutely not worth it! Avoid like the corona virus

We purchased AT&T TV last week and apparently didn’t really understand what to do. I also need to change the authorized users on my account. Carmen Ross was the sales representative who helped us. She was extremely patient and kind as she walked us through the process of using our AT&T TV. She resolved the authorization situation efficiently, helped me struggling through setting a new password, loaded the AT&T phone app on my phone and Carmen told me what to do in order to replace my battery. In addition, she was able to show us a better plan and save us money. We didn’t purchase anything this visit, but will ask for her when we do. Carmen was extraordinary in helping us. We will definitely return to the Brandon store.

Alexander R. Was my representative at the AT&T on Brandon Boulevard and he was very knowledgeable and helpful during my switch of four lines to AT&T. Its representatives like him who provide quality service that lead to customers like myself sending referrals. As a real estate agent I understand that word-of-mouth can make or break any business. Alexander R. Is making sure hes taking all the necessary steps to ensure he provides a quality service indicative of ATT standards. I look forward to being a long time customer if this is what I can expect in the future. Kudos to Alexander R. thanks.

Tom was my assistant today which was very helpful, informative, and very respectful. If all of att employees are like Tom then I would easily never feel like discontinuing my services. Very happy with service and products. Thanks Tom.

My husband and I went in for our appointment to start up my new phone and look into one for him. We were not disappointed. Our rep Josh Velez was patient, and kind, answered all of our questions, and we got everything we went for and more. Wouldnt be surprised to see him as manger next time we visit.

I love the customer service at this store. Every time I have come in, always welcomed and are really helpful. They all have gone above and beyond. Thank you all!

I love this Att&t location. Staff is always welcoming and friendly!! Carmen is amazing she help me open a new line without breaking the bank!!

Accommodating... left with new phone... gr8 service... happy with my purchase

I needed a new phone charger for my Android call ahead and ask if they had any they held them for me and was in and out of the store in less than 4 minutes outstanding service.

Very great service at the store Tom Angie and Rick helped us out alot made transferring from T-Mobile very easy answered every question we had about phones iPads and accessories highly recommend this att store

Coming to this store was the best choice I made, they took their time explaining everything to me, gave me a great deal with a lot of savings, they have a lot of patience and all their workers are dedicated to their customers which is always important! Thank you att 💓

Carmen was helpful, understanding, kind and informative. Great staff, easy in and out, each visit was less than 30 minutes. Was there to update to a new phone.

Josh am Carmen the best costumer service thanks guys you the best

Very professional! Manager Rick and Josh was awesome they show great patience!Thank you and see you guys soon!

They do a good job here. Depends on who’s working. I’ve been in here many times over the years.

Im not quite sure my thoughts because I want informed thats because I decided to purchase another phone instead of repairing the damaged one I was charged for an upgrade that the Rep should have explained that to me.

Josh is a professional and very knowledgable rep for AT@T and made my visit both profitable and pleasant as he identified a better less expensive plan for me and found that I was not getting the appropriate discount on my plan.

Was amazing. I just had a issue with my refurbished phone and I called claims. They discounted my call on me. Christine took the time to call them back for me and got my issues all resolved. She is an amazing associate who really cares about each client and their needs.

We were greeted in record speed right when we arrived at the retail store by associate Christina at the front door. She was extremely knowledgeable and friendly! She promptly correct what we were struggling with technology wise and we were on our way. Thank you again!

They have treated me well

Tom is AWESOME!! Knowledgeable, professional and trustworthy.

Carmen is always amazing and very confident in her abilities as it pertains to working with ATT. She is always great smiles, personality to laugh with. Always great confidence when I am done after talking with Carmen that everything was done to the best ability possible. Always love seeing her smile.

Josh Velez has great customer service and knowledge on the products, he the reason I would keep coming back.

I had an EXCELLENT CUSTOMER SERVICE EXPERIENCE WITH TOM. I HIT THE WRONG NUMBER ON YOUR SURVEY. MR. TOM AT THE BRANDON AT&T PROVIDED EXCEPTIONAL QUALITY CUSTOMER SERVICE.HE DESERVES EMPLOYEE OF THE YEAR.

Was unable to obtain my information at the store to cancel my service. 😏

Great service, switched from Sprint to them! Carmen Ross was awsome 👍🏼she took the time to set up my watch and explain details. 100% recomended

Ricky Lall is not emotionally qualified to be a store manager. He takes things personally, even the smallest customer complaint. He doesnt care about customers or customer service in the least. I suggest you go to a different store or not use att if this is the type of (un)professional the have running their stores.

Went to this store to buy me a new Iphone and Carmen was the one that attended me. She was attentive, helpful, and made one feel comfortable not pressured to have to buy something. Looking forward to returning for an upgrade when the time comes.

Best phone upgrading experience ever. Carmen helped me out she was the best. Got me everything I needed, was super nice and couldn’t be happier with my new phone.

Christina was extremely helpful and friendly. She went above and beyond, especially walking me through all the new technical stuff on my new phone. She made the transition easy.

I walked into this store on Brandon Blvd last week and noticed no social distancing going on at all. There was no manager to speak to about it and there were groups of people at each work table and customers and employees with no masks on at all! Meanwhile, the other AT&T store has you wait inside your car until you’re ready to go inside or to pick up an online order. This is totally inconsistent and irresponsible! You should offer curbside assistance and if you’re inside there should be hand sanitizer readily available. This place is a disaster.

We had the opportunity to work with Christina while upgrading my IPhone 6 to a newer model.She showed us a selection of IPhones in a non-technical language so we could understand the benefits of each potential upgrade. She also described the pros and cons of each possible upgrade.Christina was very helpful, patient and knowledgeable with all the IPhones. She gave us her full attention until we felt completely comfortable with our purchase. Additionally, Christina was very helpful regarding how she could save us money on my phone contract, and was even able to describe the savings we would get if we moved our TV service to Direct TV.Christina did all of this in a low key versus a high pressure sales attitude. Good Job, Christina!!!

Good customer service 👍

Spoke with John at this location Brandon, Fl today to get my mothers phone repaired, replaced. She is 75 years old, and he was disrespectful to her and condescending. Too bad for AT&T that you have employees with those values. Switched acts today.

Carmen was great ; she was unable to transfer data, but she wrote down steps and made me feel comfortable about the data transfer at home . Thank you so much you are always amazing .

Josh is amazing and saved me a bunch of money. See Josh and get more for less.

The representative at At AT&T was very helpful and knowledgeable. He explained it thoroughly. It was a great experience and came away very satisfied.

Greeted immediately upon entering the store, our names added to a list, and we were told it would be a few minutes. The expectation was set for service and we got to look around without any salespeople hovering. We went in to add a new line of service and purchase a phone.Our salesperson took time to answer all my questions and explain the operation of the new phone. We even added another service and feel like the experience was enjoyable; buying a phone can sometimes be a hassle but this store in Brandon made it easy. Greatly appreciated.

Rick was amazing! He fixed out account and went out of his way to help! Oh Josh was alright too! #lovehisbootsThanks for the help guys! I’ll be back - be excited.

Renee was awesome as usual. ATT has been very good to me over the years but they are expensive.

Carmen was the biggest help ever she even helped with my credit karma question !!! An she was a sweetheart the entire time !

Renee helped me she was kind, Courteous and eager to help me with my issues and informative about new services availableI will def see her again

CARMEN at at&t was great help with everything I needed. great service and attentive everyone was wearing mask and social distancing .

We really appreciated all of Christinas help through the process of buying a new phone. She was extremely patient with my husband and my many questions.

Ordered a phone online and went in store to pick it up. We worked with Tom and he was very knowledgeable and helpful. I was apprehensive about switching everything over but he made it so easy. Even put my screen protector on for me. Thanks, Tom!

I specifically said no insurance and no next plan. Guess what was on my bill after upgrading 🙃??Very shady practices and I had to call corporate and spend an hour on the phone with them to get it off.

Carmen was amazing! She was able to pint us in the right direction and saved us 100’s of dollars upgrading! Definitely ask for Carmen! Thanks!

Decent service can take a bit

We had some billing issues and due to some family loss we couldn’t handle it right away. We went to the store to address the issue. Josh and the manager worked diligently to make sure that the billing matter was taken care of. We appreciate the work they did and going above and beyond to help us with this problem.

Tom was awesome! He was very knowledgeable, and went above and beyond to help me and make sure everything was perfect with my iPhone. I will definitely come back to this store specifically for customer service I experienced. I recommend everyone to go and ask for Tom!

As a company, you should be ashamed of yourself for cutting off service to thousands of people during an extended pandemic situation. You are cruel and heartless and I will be bringing my remaining family to TMobile and help them cancel service with you as you as underserving and monstrous.

Well, I was pleased with the service I received at this store, until I got home and saw how much a case WITH a screen protector costs online for my new phone and realized I had been taken for $32. Live and learn, I suppose.

Very good service The representative Carmen Ross was amazing

Great profisional experience

We initially met with Christina to find out about AT&T TV. While we were there we looked at the new Samsung phones. Christina was EXTREMELY knowledgeable about the products and VERY friendly. We pre-ordered our phones and will be back to order AT&T TV with Christina when it becomes available. She is a definite asset to AT&T.

Justin just transferred out business account from Sprint over to AT&T yesterday. Excellent service, patience, and attitude. It takes a lot longer to transfer business accounts than consumer accounts, but he took his time to make sure it was all right. Love this store!

Carmen gave best customer service and resolved most of the problems.

Amazing service with carmen!upgraded device and was able to transfer everything 😀