Mj was fantastic. He was super helpful, quick, efficient and most importantly he was super nice. I went in to set up an account and purchase a new phone and he made the process super easy. If I ever need anything else, I’m definitely making sure to ask him to help. Give that man a raise !

I went there trying to move my service from another carrier thinking that Verizon was the best carrier but if their service is going to be like the customer service at this corporate store I’m better of staying where I am or going to ATT (where I went and it was great). They told me it was going to be an hour wait since there were only two people on the floor, I waited for about 40 minutes and left, the associates were extremely slow and there were plenty of associates coming in and out of the back (I guess the breakroom) to chit chat and socialize with the other employees and not help anyone. All the bad reviews below are true, the two sales associates on the floor appear to extend their time with the customers by engaging in social talk after the issue was solved, multiple employees and only ones or two actually working the rest are just there for moral support of the one or two that actually do work. If this is the “Verizon” experience I rather stay with my provider or go to ATT even if I pay more.

Dont bother. Just call or go online. My last visit I waited an hour to talk to someone. I left after 40 minutes today. There were only two people ahead of me when I came in.

Best experience ever! Im an ignorant nuisance when it comes to phones and plans and my rep made my nerves disappear and explained numerous times to me everything until I actually understood. Im very thankful for people like you

My mobile went caput over the weekend. My cousin and l came to this Verizon Corporate office where Beth graciously checked us in. The service provided by LUIS P is OUTSTANDING! He is courteous, patient, and very knowledgeable. We will definitely come back here in the future. 🌠🌠🌠🌠🌠

Due to an upgrade mishap my phone was disconnected from the Verizon network. To get this fixed I easily made an appointment to come into the store online, was warmly greeted by Gary (Who serves as GM) when I entered the store, and was back in my car within 15 minutes with my phone active again. Service and commitment to getting things fixed are why I trust Verizon for my familys phone needs. Will be utilizing this store for future use!

Person was very good and gave me excellent service. Only thing was I had to wait over a hour to talk to her.

The man at the door with the forearm tattoo told us it would take 45 minutes to an hour to be seen by an associate. After waiting an hour and inquiring about when we would be able to enter, we were told it be another hour and a half without prior warning. Not super great as a customer wanting to switch to Verizon. Please do just like any better, would be super cool. Thanks:)

Amir was amazing in helping us to get a new phone, new iPad and adding a new line with a free phone to our plan. He was patient while we decided and answered all our questions. He helped us save the most money and even upgraded our plan. It was a great experience and if we ever have questions or need any other upgrades, we will definitely be back to see him!

Be aware of $50 restocking fee even Verizon store sold you a defective product when you are going to return it. I spent 4 hours in the store for upgrade to iPhone 12 mini, and walked out of the store with no signal. I was told wait for 24 hours, then contact Verizon technician by phone if it doesn’t work. Spent another 4 hours with level 1 and level 2 tech on the phone the next 2 days, and still held a brick. I was shocked to be changed $50 restocking fee when I went back to the store to return it.

Service from MJ was fabulous, thank you.

Very convenient for curbside pick up. But the wait time was much longer than expected! I was here to pick up my device around 7pm.

Friday the 18th 1:00 went to this corporate Brandon Fl location to upgrade my phone.I was told there were 5 people ahead and it would be an hour wait. I said fine, ran a couple of errands, as I’m returning 1:45 I received a call and text stating who I should ask for, I was literally looking for a parking spot. Responded to the text and called the phone number leaving message I was walking in.Was told by a different person that I was too late they had to take another person....I was shown where the iPhones were located and told someone would be with me shortly, I watched two other people arrive to the store and get immediate attention, when I queried about my apt I was told these folks were just doing something simple???Not sure if being a Verizon customer for the last 20 years and looking to upgrade to the new IPhone 12 could be any simpler???I left the store drove 20 minutes out of my way and purchased from a non-corporate location.Dissatisfied with service is an understatement

Great service very friendly

Makinzie was great at helping us switch phones and adding the old phone to a new line. Everything was smooth and fast! I highly recommend stopping in to see Makinzie and the others at this location if you need help with your Verizon plan or device.

Went to this place earlier today me and my family and were told by the manager of the store that the wait would take 1 hour to 1h30 to be seen by an associate. After waiting an hour and inquiring about when we would be able to enter, we were told it be another hour and a half without prior warning. Not super great as a Verizon customer for almost 3 years and wanted to add 3 more lines with them.Eventually the couple that signed in right before us were called and we were suppose to be after them but they called 2 other people and still no one to help us asked the guy that was covering fir the manager at that moment and he said you can them in the phone or go online to be helped because looks like and I quote * you guys are in the bottom Of the list and it’ll take a while for you to be helped *with an attitude of course.Turned out the guy had a problem with my sister because she was wearing a scarf cause she is Muslim. Obviously it’s a discrimination situation here.I am definitely emailing this to the CEO of Verizon hopefully someone will take action and stop these type of treatment to customers

Help was great ! But had a 2 hour wate.

Treated us very well. Good experience. Company store

Staff is nothing more than glorified response machines. I sat there for over an hour waiting to be helped. When I was helped the staffer made it abundantly clear he had no interested in helping. Telling me I should call and take care of this, when I told him I want this resolved, he told me to call again. When I asked for corporate information I was not given it. When I called I was still unable to find the help I needed. I understand the staff is limited, but they couldnt even bother to try. The staff cannot and will not do anything, but will talk around you, because your wasting their time. Would never recommend.

I want to commend the great customer service I received from this location! The lady at the front door was friendly to everyone I saw her speaking to. Tony assisted me in my purchase. He was very personable and professional. He was also sharp enough to inquire about my business and put me in touch with their business rep while I was there, instead of the usual here’s their card brush off. I am very pleased. Thank you!

Verizon used to be a decent outfit. Sign on door has hours as open at 10am. When no one answered the door, checked the website. Hours there state open at 11. Returned at 11. Still no one. Waited until 11:20. Still no one. Pathetic. After 30 years I think its time to consider other options

McKenzie is awesome! You may have a wait time due to CoVid restrictions. FYI:No bathroom access.

One person working the floor and 3 doing apparently nothing behind the counter while 5 groups of people wait.

Great customer service by Darell and the team over at this store and helping me get my new phone up and running! Will always refer to this store.

Customer service was rude and slow. I get servicing guests but you dont need to chit chat for 25 minutes after a phone is purchased. Also 4 people showed up after me yet I somehow went to the back of the line. Id give this place 0 stars if I could.

Tried to buy iphone 12 and 12 pro max. We made appointment, waited outside, got assisted but were told “you can’t take it off of the display, only hold it”. Really? Suggested we go to Best Buy. Three times. Really? Walked out and won’t be back. Maybe we will try AT&T.

Visited during Covid-19. Was a good visit. They greeted me outside for my information and then brought my online order out to me. Had to buy a few accessories so I was allowed inside to shop.

I purchased a glass screen protector there for my new Samsung Galaxy Ultra 20 about 6 months ago. It was very overpriced. The purpose of me purchasing the over priced protector was in the event it did get broken I could replace it for free. At least thats the impression the initial sales person gave me. It went back last weekend and the salesman charged me $16 to replace it.People dont waste your money in the store purchasing phone cases or glass protectors. I later looked it up on Amazon the same quality screen protector $12.00. So I wasted a total of $50.00 or more in Verizon. Thanks Verizon!!!! There will be no next time for other accessories at that store or possibly other stores!!!!!!

No help. Tried to sell me everything but what I asked him about. Didnt lessen, I was trying to get a new cell phone for my sister. And switch her over to Verizon from AT&T.

If I could give this store a negative I would the fact that we had a order ready to pick up and the people in the store are ignore us being customer when the person texting us from verizon is telling us to go to the store that our order is ready and the employees there are just ignoring us and being completely rude and acting like children then one guy employee gets in my face then expectes me not to get rude with him when he nearly about to out his hands on me screw verizon wireless weve been customer for a long time and the fact we get treated like this is unbelievable screw you verizonr and your employees

Horrible customer service! Wait time was double what they said. Asked me to call into Verizon while I was waiting. When I went inside they could not verify what I did on the phone. They no nothing about dual SIM even though they advertise the ability to carry 4 numbers on 1 phone. Do not go here!!

Great experience. No pressured sales. Glad to be back to Verizon!

Not that its any different from the last every phone I have bought from this corporation, but this was just another I a long line of skeevy practices. The salesman was a nice guy, but he definitely pulled out all of the stops to get one over on me. I was lost for words when I got the text that said I asked for the protection plan, when I hadnt, and his response was that the system must just do it with expensive devices. Funny, the text specifically thanked me for choosing the package. Wheeeeerd. He could...no, SHOULD...have been upsetting me to the larger capacity phone, as the one I got is not enough. Also, it would be great to let a guy know that his new $1100 phone doesnt come with a charger. With every visit, I consider going back to the days of flip phones.

If I could give 0 stars I would. These people are so rude. Verizon is honesty the shadiest phone company out there. Did an Apple trade in for the Apple Watch 6 and it’s SUCH A HUGE DEAL to trade in an old watch to get the 100$ off. I’ve called several times to try and figure out how im supposed to get a return label and for some reason every time I request or try something pops up. Going to just switch to T-Mobile at this point I’ve never had a phone company that’s so money driven.

Just can not get better service than Verizon. WE WILL NEVER LEAVE VERIZON! BEST CELL PHONE SERVICE 📴 IN AMERICA!!

Been there for years and I plan to for years to come 🙂👍

George was super helpful and nice and he helped us a little.THANK YOU GEORGE !!!!!!

Customer service was horrible. I have 4 I phones and 2 hums through Verizon. I went to put in a claim because one of the phones had heat damage and I have total protection on all the equipment. Mysterious the phone I had put in for a claim had no insurance for that month. So they say. This has been going on for a few weeks now. I submitted a claim to the third party insurance and they said it was up to Verizon. All I wanted to know was how did this one particular phone out of 4 phones and 2 hums not have insurance? Nobody could give me an answer. All they wanted to do was pass the buck on or sweep it under the rug. There’s more to the story and this is only one side of the story.

Easy transaction. Friendly staff.

The managers are very good, but the staff are not as competent in their jobs. If I get a manager I leave very happy with what I came in there for. If I get a regular staff member my phone might be turned off the next day and my plan completely changed without my consent or understanding.

Nas and Connie were of NO HELP AND MADE EXCUSES!I have had a business account with Verizon with 6 lines for several years. Two months ago I purchased a $1,500 phone after trading in another phone for a $500 credit. Naz assisted me and after 2 months I still have not seen any information about the credit. I contacted Verizon business accounts and they knew nothing about my trade in. I contacted Naz and she stated she would take care of it and copy me on all me emails. After sending three emails with no response from Naz and calling the manager Connie White today with no urgency and Assistance or willingness to email me back, Im extremely disappointed and I would like someone from Verizon to contact me about this to get this finalized immediately!

Great service - resolved my problem on one visit.

Very knowledgeable and friendly staff.

Kelvin was awesome!

Very slow service I actually walked out after waiting for 40 minutes

Very helpful staff.

Friendly service and not unlike any other Verizon store.

I hate some f your people .How ever some are very nice and helpful

Go see Gavin! He was awesome and will get you the best deal. Honestly this store is the best around! We go here every time we have to add a line or upgrade. Come kid free if you can makes the whole experience less stressful!

Store shipped back my new unopened phone to return a month ago. Verizon says they never received it. Store manager will not return phone calls. The store will not answer any calls. Ironic that a retailer who sells phones won’t answer their own phone. The stores do not support Verizon products unless they are purchased there. This fight is not over!

Very rude sales associate. Have never been to such a rude and unwelcoming store. Sales Associate was larger Latina women who refused to give name & was not wearing her name tag . Never have had these problems with T-Mobile or Sprint . Horrible customer service, will never be back here and will be letting my colleagues know as well about this location .

Darren was a great help !!!

Karen was great, she hooked our watches up to the lines.

I upgraded to iPhone 11 max . The service was great and fast. The associates were helpful and friendly. I would recommend to anyone to anyone who wants to visit a verizon store.

Bought a new phone and accessories for my mother. She is elderly and not very mobile. Gavin was helpful and patient! We appreciated him bringing her a chair. I always come to this store because I always have a great experience. Been with Verizon since the mid to late 90s!

Customer service was terrible. Experience and knowledge of the customer service rep who was trying to activate two phone numbers for me was terrible I was in the store for 2 hours and they got one of them activated and advised that they would text me when the other 1 was good for me to put the SIM card in

We visited this location on 1/7/19 to purchase a new phone for Gene Cherry Insurance. We had made an appointment for 3 p.m. The first person to greet us was a man named Chris Hawks. Chris was very well spoken and very well mannered. He listened to what we needed and walked us over so we could see the product first hand. Im a visual person so this was a huge plus on choosing the best phone for our needs. Chris was very knowledgeable on Apple products even though he was an android owner lol Chris did not try to push a sell or steer us in another direction. He provided us with everything we needed or asked for. The whole process from start to finish was phenomenal!! Chris Hawks is a huge benefit to the Verizon team. Thank you Chris for your excellent customer service. A+A+A+++++Sincerely,Cherry Insurance

Absolutely amazing customer service by Nicole, I wish everybody working in customer service was as knowledgeable and professional as she is, Nicole answered all of my questions ( and I had many) and explained all my options. She also was fast and I was out of the store sooner than I had anticipated. I had a bad experience at another store so I was definitely not happy with “the Verizon experience “ before coming to this location and talking to Nicole.Highly recommend her.

Made an appointment because my new phone would not call and also needed to purchase another phone because the speaker went out and no one could hear him talk. Followed all there rule and was greeted by Nasty Nancy who refused us service. Told us to go online and purchase a phone and have it mailed. Well we would but we need the phone for work. I asked for the manager and he was helpful after I stated we had an appointment and asked are you refusing a business corporate account service? He helped somewhat but just could not justify giving our business to a store like that. My suggestion is to not go to this store. Tried to contact Verizon corporate to give complaint but there is no complaint section.

Excellent service. We were greeted immediately upon entering. Purchased a new phone. The sales staff, Major and Anthony, were very patient and very knowledgeable. They made sure we understood everything before we left.

Sales person was helpful when it came to selling me phone and accessories I really did not want or need but then said they could not / would not transfer my info from my current phone to my new phone! Told to go home and do it myself. Well, I went home, did not do it myself, went to another Verizon were I got excellent help and my phone set up. I will not go to this store again.

Verizon is always great for helping me with my lack of knowledge on my phone.They get it done,an its one of the reasons Im stay with Verizon, good service an my phone hardly ever gets out of service.Keep of the good work

Staff were very welcoming, clean store, found what we needed and one staff member fixed issues with phone very quickly, and at last we bought a few things we needed in a bundled offer. It was too good to resist!

Great service

Very helpful.

This is a corporate store not a retail store if anyone was wondering. Great customer service. Great deals.

They finally after two trips agreed to take back a ph they sold me that burned my leg but not happy with Verizon refund policy.

The sales guy hooked me up big time, i had a great experience...until I got the bill and found out how much untrue information I was fed in the store to make a sale. Now over a year after my visit I’m still dealing with the repercussions of a contract I wouldn’t have signed if I’d been better informed. Buyer beware I guess.

Nice store and the latest phones are there. The employees are very nice; however, with hardly any other customers, we were left standing for a very long time. After more than a decade of being a patron and contract holder, our family of five phones werent that important to them. I guess it is true, they have so many folks we arent really needed. Nice store and good employees though!

I was having problem with my new phone service and arm and how to insert new Sim cards through the mail and they were very helpful when I called them and they said I could come in if I needed to even though we’re going through a pandemic

Excellent staff, knowledgeable, never been disappointed. Maybe spend more money than I should because I always see something I want, but never disappointed. Great people and I like the fact that its Verizon direct.

Anthony was very helpful and friendly. Highly recommend him. Love Verizon have had it for years and dont plan on changing. Thank you Anthony for all your help.

An OKAY Verizon store but there was the least amount of customers waiting I have seen in there and still took over an hour to be seen. Definitely try to get on the waiting list a head of time or schedule an appointment.

Helpful staff. Very organized. They get you in and out quickly!

I love Verizon, but their customer service reps really make my day. I had to go in with my mom because she was having issues with her hum and George went above and beyond to help her. While I was there, he looked at my account made adjustments and saved me $20 a month. I returned the following day with my daughter for a new phone and George assisted us again. He made me aware of other programs, offers and saved me even more money and helped my daughter learn all the options on her phone. George really made our weekend. THANK YOU!

I stopped in to ask multiple questions about my Verizon account. I was really surprised I had no wait! The girl who attended to me was knowledgable and able to answer all my questions.

Customer service is pretty good here.... majority of questions can be answered with very useful information. Staff take time to assist you...only downside is that sometimes there can be a long wait time.

Employees were not friendly or even pleasant. Came in to see what could be done about an order placed online and the ability to pick it up in store instead of having it shipped and they couldnt provide me with information regarding the matter, ran my credit although it had been approved previously and causing my credit application to be flagged for fraud, didnt answer any questions regarding the online order and basically were just standing around ready to say they didnt know at a the drop of a hat. Never again, if I have to deal with Verizon again Ill go to a different store or order online.

Customer service was amazing!

We have always love Verizon in general but this store left such a frustrating experience for both me and my husband. Last November my husband went into this store “not with the intention of switching over” (we had being loyal TMobile customers for years) but with someone else that was switching his provider. Needless to say service was great, they offered my husband some great incentive for switching over and so he did. He ended up buying 2 phones, 1 Apple Watch and bringing a third phone for a third cell line we have. Within the incentives we had to turn in our devices in order to get credit for them (which we did) all with the exception of one Samsung note 9 got credited. Since November my husband has text and called the rep and every time is a different excuse for it not been credited. We have called Verizon on various occasions as well and they keep telling us they never received such device. It is a total disappointment that such a great company would allow such thing to happen and not find a solution to it.

Effecient professional sales associate. Got us in and out with the best plan for our unique situation and a first responder discount.

People ate super nice and go out of their way to accommodate you

If youre looking for terrible service at the highest rate in the cellular market then get yourself Verizon. I live in Ruskin and cant even make or receive calls from my own home. Service was so bad I cancelled my service and will let it hit my credit after a year and a half of complaining to Verizon about the poor coverage and them not repairing it or ever offering credit to my acct or anything. I tell EVERYONE who asks what service I have about my experience with your company.

Kim helped us out and she was INCREDIBLE. She went above and beyond to make sure we got the plan that best suits our needs and gives us the most bang for our buck!

I went to this store and opened a new wireless account on May 7th. I originally was going to go to an authorized Verizon dealer, but I thought this corporate store would be better.To start things off, the store itself is very well stocked and set up. My family and I were greeted upon entering the store and we were quickly checked in. The employee assigned to me was a young man (cant remember his name). I told him the phones I wanted. He got one of the iPhone models wrong at first...my guess is he wasnt listening too well the first time. That was his first mistake. He then tried to get me to sign up for 4 lines, even though I only needed 3. I declined his offer and wanted to move on. That was his second mistake. Then his third mistake was he didnt seem to have proper knowledge on the various discounts on the calling plans and the phones themselves.After we finally got things sorted out, it came time to activate service and make the final purchases. The young employee told us we were done and the new lines were active and ported over from our old service. We then left the store.On the drive home from the store, we got a call from Verizon customer service. Apparently our phones had NOT ported over correctly and they needed a little more information to get the port process completed. Thanks to them, it was now done correctly. So yes, that was the young mans fourth mistake, all with the same customer, ME!All in all, I love the service from Verizon. However, this store definitely needs to make sure their employees keep up with the latest information.

Was in the store today, and had Anthony assist me. He was very knowledgeable of what would work best for my plan. I will ask for him in the future when I need anything else from the store.

Ask for Kelvin Adkins!! All the years of going to Verizon he is the most knowledgeable, professional and honest reps I have ever delt with. Thank u Kelvin!!

Its really nothing management the stores great so is Anderson South Carolina which are both corporate stores however I would truly suggest to look to other companies before buying a new phone or accepting Verizon as your carrier Ive had nothing but trouble for 4 months in regards to a Google phone I purchased and Im not really very happy with it and it really isnt a good choice because after 4 months I still have a phone that Im paying extraordinary amounts of money for it does not work correctly and its been replaced four times they wont let me get into a different phone do not buy a Google phone. Thanks have a great day bye

Mike Major helped with both my new phone and notepad. He was incredibly helpful and nice. Best experience at the Brandon Verizon Wireless store.

Tiffany Manna at the Brandon store was terrific. I came in when my husband drowned my phone, thinking I had insurance coverage. When she told me I did not have coverage I was surprised - it had to do with another store that I had gone to in Columbus, OH and somehow they removed my coverage. Anyhow, she was able to restore everything, got me a new phone and all was good. I was very satisfied with the service and help she provided!

Ive always had Verizon. And always come here when its time for an upgrade. However lately the service is rushed..not personalized. Alot of kids running it, and some Im not too sure about as they looked post prison. Their turnover is huge. I wish theyd put people in that take time with you and arent just looking for a sale...its like once youve made a sale they drop you...and next.

I had ok experience. the only negative thing I could say is the lady who helped me was on her phone a few times. Thats very unprofessional. Texting someone. Didnt really look up at the end.we where almost done. She Said is there anything else I can help you with,still looking at her phone. when she said this. Had to prompt her with a thank you for her to say have a nice day. Still not looking up. But at the beginning she was nice introducing herself and how she would be of help.Just she needs to put her phone away when dealing with customers.

I AM revising my earlier comment because I went to the store and spoke with a manager. I told him about my 45 minute hold on the telephone, my experience with the screen protector being cracked in less than 30 days, and the store not honoring the free replacement warranty, and he replaced the screen protector free of charge as promised. He said he would do it the one time as a courtesy and I appreciate him doing that. He turned my frustration around with politeness and by doing the right thing. So I changed my very unpleasant earlier rating to a better one based upon my in store experience.

Although we were not able the make changes to my 90 year old moms account, we were able to make a payment and instructed on how to deal with customer service.

Always great experience Anthony is the best he is always taking care of us.

Gavin Miller was patient and very professional with me I enjoyed my experience thank you Gavin

Not a single rep Answerss the phone

The store manager was amazing and so helpful. He made the experience amazing.

Great place, the people know what they are talking about and will help you with what you need.

Tried to call store for information and was transferred to a central support line. While they were kind to transfer the call to the store, the phone was answered at the store and then placed on a desk. Couldnt get a response. After 5 minutes of listening to staff chit chat, I gave up. I guess they dont want phone calls