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AutoNation Ford Bradenton
5325 14th St W, Bradenton, FL 34207, United States
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AutoNation Ford Bradenton
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Er
Review №1

I have been calling around at a few different places to get prices on tires. Ford dealer was the last place I called and it turned out they had the best deal! I got all four tires and an alignment for less money than I would’ve paid at Walmart or Costco or Tire King for tires alone. And it comes with a 24 Month Rd. hazard warranty! Service was excellent and They even took care of an open recall that I had. Highly recommend!

TJ
Review №2

I brought my truck in for CAM phaser rattle and I was told in advance that it could be a big job, but no worries because its covered under warranty. Moses the Service Advisor kept me up to date on progress and Steve hooked me up with a free rental car. The job ended up taking a 7 days and I couldnt be happier with the results! Great communication and customer service!

Ry
Review №3

I’ve been to three other dealerships since buying my Ford Escape last year and this one stands out. Andrew and the service department have been great.They listened to my concerns, and have been thorough addressing each of them. I feel confident having work done here. Can’t wait to get the vehicle back!

B
Review №4

I just had a great experience at AutoNation Ford Bradenton. I had been watching their inventory for some time, keeping an eye out for the new 2022 Ford Maverick Pickup Truck. I saw that several units were in transit to the dealership and reached out to them. I was quickly contacted by Luke Neal who confirmed the availability of the vehicle and then arranged to have one reserved for me. He then set up for the trade in and financing. His communication with me was awesome. He kept me informed of each step along the way. You can tell when someone enjoys their job and it was very apparent that Luke is one of those people! He was very knowledgeable, professional and friendly. In fact, everyone I interacted with at the dealership was helpful and friendly. Luke really made it one of the most painless car purchases that I have ever had! I highly recommend you give them a chance to earn your business!

Ro
Review №5

Antwuan of AutoNation Bradenton made my car buying experience about as easy as possible. I hate car shopping and wanted to do as much from the computer on home as possible and spend the least amount of time in a dealership. Once I identified my vehicle, Antwuan sent me more pictures, helped to reserve the vehicle, and arrange a test drive the next day. They made the buying process simple (Granted, i wasn’t financing this time.) But including test drive, I was in & out of the dealership in 90 minutes ….much better than the usual average I feel, and it was a Saturday. Also, since I was buying a used vehicle that they had just acquired (2015 Jetta,) it still needed some paint work. This was brought to my attention promptly and instead of scheduling an appt for the work and coming back to pick the car up, which would have required two additional 45 min drives, they kindly delivered the vehicle to me just a few days later. I’m not usually a Ford guy, but I would buy a car from this place again.

La
Review №6

Moses, the service tech and Terry the mechanic went over and above to make sure I was completely satisfied with the service I had done on my SUV. Autoway is very fortunate to have two caring employees as Moses and Terry and they should be commended for their dedication.

Ph
Review №7

The Service Dept. at Ford Autonation in Bradenton did a great job. They changed the oil and rotated the tires properly. They topped off all the fluids. Everyone was extremely pleasant and professional. I couldnt have asked for a better experience.

St
Review №8

My experience with AutoNation and Raven my Service Tech were great. It was a long process, but nothing that could have been done on their end to speed up. The panoramic sunroof broke on my car, which required for the while roof to be replaced. The part was on back order for 3 months. During that 3 months Raven was diligent with keeping me updated on what was going on, dealing with the warranty company and how much the repair would be. No surprises. Raven worked with the warranty company and the glass company to arrange for the repair. All I had to do was drop off my vehicle when the part came in. Excellent customer service.

Ma
Review №9

Great service, all repairs completed in a as timely manner. Fred was very professional, answered all my questions and tried to make my visit as comfortable as possible. The 2 porters I dealt with did a fine job as well.

Ma
Review №10

I had A courtesy delivery made to Miami Jackson was wonderful the car is amazing

Ta
Review №11

Purchased an amazing new truck at Autonation Ford Bradenton! Jack was awesome to work with we had a great time & I was pleased with. the negotiations. Thank you!

Ro
Review №12

Initially contacted AutoNation Bradenton for recall repair via on line schedule. At the same time requested quote for same car to sell as I no longer needed it. Luke Neal was Equity Appraiser and did a great job! He provided a quote based on current value and then while car was in for service did an appraisal with his manager. They increased the offer after appraisal and I agreed to sell on the spot. The process of selling was easy and smooth. They provided ride home as well.

Bi
Review №13

I had great customer service from everyone, but mainly Moses!! I would definitely come back for an over priced oil change in the future 😂

C
Review №14

Have been taking our F250 here ever since we bought it. They have been great to work with. I definitely would recommend their service department.

Jo
Review №15

Great experience purchasing my 2020 F150 from AutoNation Ford of Bradenton. My sales associate Dave made the process quick, easy and seamless. I would highly recommend anyone in the market for a new or preowned vehicle to consider this dealership. It was well worth the trip from West Palm Beach.

To
Review №16

To have a $60 Misc. Disposal fee included in my bill where the service manager says that it is a state mandated fee to cover the cost of hand towels and cleaning supplies............Thats a lot of hand towels and soap. Even though I still have a maintenance agreement that I have paid for, I think I will go elsewhere. Or bring a couple of rolls of Bounty and some liquid soap next time...

Da
Review №17

Fred in the Service Dept was great to have on my side. I had a major mechanical issue that took almost 2 weeks to diagnose and repair. Fred kept in contact with me the entire way.I couldn’t have been more satisfied!

Av
Review №18

Many thanks to Moses for his attention and thoroughness during my appointment. I brought in my vehicle after a recall on the make/ model was issued. Moses expediently examined the car, offering suggestions and a timeline for any future issues and answering additional questions. Thank you, Moses!

To
Review №19

Went to Auto Nation Ford for my first 5,000 mile oil change. Had an appointment. I was received immediately and they immediately took my 2021 F150 into the garage bay and started working on the oil change. The staff kept me informed as to the progress and I was literally in and out. Very satisfied with the entire experience.

Bi
Review №20

Had to have our 2019 Explorer jump-started and thought we had a bad battery. Drove straight to the service department and were seen right away. (Cant make an appointment for this!) Battery was evaluated and service advisor said it checked out fine. We had had the doors and hatch open frequently for hours, draining the battery without starting the car. We were sent on our way without the dealership pushing an unneeded new battery. No charge!

Ca
Review №21

This was the easiest dealership I have worked with in years.I had a wonderful experience purchasing a used vehicle and it was an out of town purchase! Top Notch car salesman David Hannon!!

Ro
Review №22

Greeted with a smile, waiting space clean w fresh coffee. Arrived a little early but taken rite away. Moses, my tech kept me up to date on the progress of my car. All service were completed to my satisfaction. Would recommend you without question. Keep up the good work.

Do
Review №23

Set an appointment thru the Ford app the previous week. Arrived and had no record. I was able to get the service in a timely manner with Moses turning it around in a little over an hour. Extremely happy with the outcome considering it started of negatively.

Ka
Review №24

Thank you! You always do a great job on my car!And the customer service is always great as well. My car is not even a Ford but I can not get the same all around service as at Auto Nation.

Ir
Review №25

I was a frequenter of this Ford dealership for the service department and usually was treated well and felt like my car was getting proper treatment. However, a few weeks ago, my bottom bumper began to fall off the bottom of my car, so I called Autonation Ford to get my car looked at. They said it would be no problem, that all I needed to do was order the part and they would fix it for me. So I did. Upon arrival I was told that the part that I needed was not the part that was ordered, that it was on national backlog, etc. I totally understand things being in short supply right now, but why make me order a part I didn’t need? And then the “repair” they did. Give me a break. The technician zip tied my bottom bumper onto the car. Said everything would be fine and that that was the best they could do. Made me pay for the part I was told I needed but didn’t need at all. As of today, the bumper has folded completely under my car while I was driving and now my cat is undrivable. Upon calling the service department this morning to see if there was any way they could fix the faulty repair THEY DID TO MY CAR, I was told the earliest they could get me in was in a month. Needless to say, I’m very disappointed in a service department I once thought was great and always recommended to everyone.

Ma
Review №26

Excellent service. Moses was extremely helpful and professional. Made they experience painless. Will request him every visit.

Da
Review №27

I pretty much knew what I wanted when I came in, I had my own financing but they were able to match that rate. The Truck we purchased had close to 300 miles on it and after getting it home I went over the interior and exterior with a fine tooth comb. Found a couple minor issues tint on front windows - very small bubbles and brought that to their attention. The next day I took a look at the underside and noticed a plastic deflector scratched and the plastic scuff plate scratched. Not noticeable unless you laid under it. I immediately took it over to show them. No problem both pieces were ordered. I have a friend that works for Ford and told me this is a common issue and probably happened when the truck was unloaded from the car carrier. Peter the Sales Manager took care of me and would not hesitate to buy from them again. Great Experience.

Vi
Review №28

Moses was my service writer. He was polite, professional and pleasant. I was given a 90 minute time frame. They were done in under an hour. Im pleased.

Te
Review №29

Mark is a Awesome Sales Rep. and Rick in Finance made this PurchaseExtremely Easy. We were there an Hour and a and 20 Minutes.That was Fantastic. How often does that Happen. This is my 2ndVehicle Purchase with Them. I thought I could save money Traveling,But these Guys had the Best Price and Even Beat Carvana and Vroom.With there No Haggle, It was just to Sweet.Ill see U again in a Couple Years. CheersThanks Again, Terry M

Ma
Review №30

Just purchased 2nd vehicle from them yesterday. Very happy with the friendly efficient service at purchase time as well as their service to the vehicle after. Our first purchase was a beautiful white Lincoln with very low mileage and now a Ford truck for my husband. Couldnt be happier!

G
Review №31

Great service. Excellent customer relationship. Will def recommend them.

Au
Review №32

This was a basic oil change and tire rotation service. I appreciated that everyone was professional and importantly to me as a woman, I was treated not only courteously but respectfully. The waiting area was clean and had enough room to maintain social distancing.

Ry
Review №33

Super friendly. Amazing service! I scheduled my appt for the wrong day and they still took me on and got the work done. Very impressed!

St
Review №34

My husband and I were attempting to get work done with Moses at Ford, but as per usual I was disappointed and could not.We dropped our car off at 9am only to be told NOTHING I wanted done was covered under my PLATINUM warranty, tire warranty, and oil change warranty. When we bought the car I was told I had 3 free oil changes, I guess Ford thought 1 was enough. I left and went to my local store to see about an oil change and tire balance to where they pointed out my tires are from 2011!! The tire stamp showed 3011.I had just bought this car June 2020, and Dave Hannon let me drive off the lot with 10 year old tires!!!I went back to Ford to see if they could correct this issue under their certified Ford promise, and after 5 (yes, FIVE) hours of them having my car and me being car-less they called me and told me they would NOT replace my tires.I am extremely upset in my purchase, in Moses who is impossible to get ahold of, in Dave Hannon for letting me drive off the lot with 10 year old tires while calling us liars, and with the warranty program that did not want to cover oil change #2 or the tires.I lost and ENTIRE day 9am - 5pm to get nothing accomplished.Update: the GM of the company replaced all the tires. While there Dave Hannon, who we personally messaged about the tires thinking he could help, made direct eye contact with my husband multiple times and not once went over to apologize.Also, please note this was the 3rd car my family had bought from Dave Hannon within a 3 month period.Never again will we step foot into this shop.

Mi
Review №35

Our representative Moses was a true bright spot! He was clear, helpful, and I believe he intended to be honest and helpful. We went in for a fairly minor service, had an appointment and yet the service STILL TOOK more than 24 hours! They had to keep our car overnight, and it had been there since 10:30 that morning. They they quoted us an outrageous price for a new backup camera for our car. I ended up getting it on Amazon for $99, and putting it in myself. Will think twice before we return there for service.

Jo
Review №36

The service staff at AutoNation Ford are very courteous and helpful. The waiting room is comfortable. I feel they do a thorough job in checking all vehicle functions.

Ka
Review №37

Thank you to everyone at AutoNation Ford Bradenton who helped make it possible for me to drive home in my new 2020 Escape Titanium Hybrid. Very nice. Special thanks to Jackson, my sales person, and Rick, the finance man. Both were professional and knowledgeable. We all know these things can take a while, but the professionals at AutoNation made it a pleasant experience. Jackson also gave me a full training on all of the electronics in the car so I felt confident driving it home!

Po
Review №38

The best experience I’ve ever had buying a car!Jackson was amazing- no pushy gimmicks or run arounds. Everyone we dealt with was top notch- Peter and Kevin the finance guru kept everything moving quickly and smoothly.We will definitely return when it’s time to buy again.

gr
Review №39

Been buying vehicles from them for 33 years and always quality service and great buying experience

Ma
Review №40

Very friendly customer service. Informed me about things that I need to pay attention to on the vehicle that I need to take care of. I was very satisfied.

Ga
Review №41

Jonathan Mitchell was very professional and met all of our expectations!Highly recommend asking for him personally!

Bi
Review №42

Excellent experience --5 Star!.In and out in just a few hours and was kept up to date throughout the repair.I will be back the next time I need to service my vehicle.

ki
Review №43

Dave H was the gentlemen that sold me the vehicle. He was polite, upfront and at times quite humorous. A bit of laughter is always a good thing! Rick was the one that took care of the financing, he is absolutely delightful and has a kind and caring temperament (even after 10 pm) and that is more then I could say for myself at that point in the process. The very best surprise was the fabulous job Deon had done in the detailing shop. The vehicle looked, felt and smelled brand new. The effort and time was greatly appreciated.Thank YouKim

Mr
Review №44

Damir is wonderful to work with! He makes the car buying experience enjoyable and he’s super friendly. We will continue to make our vehicle purchases with Damir.

to
Review №45

Hello,I bought a used car from this dealership. I had to drive about 1 hr because i wanted to buy this car same day and drive it back. I spoke to a sales rep (Luke Neal) before heading over if everything was ok with the car if any problems at all and the sales rep said no. Well, we headed over and when we were only 10 mins away the sales rep texts us a picture of the top railing that were damaged. He mentioned they had already ordered that new part and the next day it would arrive and they would add it. RED FLAG! Well we were so close to the dealership at this point so we just went anyways. He promised it would be fixed and he would drive it himself to my house since it wasnt our fault. There were a lot of visible scuffs to the car that we mentioned and the rep said that he will have them clean the car and remove all those scuffs. We end up buying the car based on the promises that were made to us. The next day it was delivered by the sales rep. First of all he didnt even give us a chance to look at the car upon delivery. He was in a rush to leave so he gave the keys and just left. Secondly the rails that were replaced were already damaged. I am not sure if they were replaced by used rails or damaged in the process of them putting them in. Thirdly none of the scuffs had been removed from the car. My husband texted him asking about all the above and he just said i will ask my manager about them and try to see if he could replace them. Never heard back from him after that. My husband has tried to contact Luke a few times after that day and no response whatsoever. Meanwhile i keep getting messages about me giving them a review. PROMISES MADE WERE NOT KEPT so I would not trust this dealership.

Pi
Review №46

I want to thank Gary for assisting me with this purchase. It could not have gone any smoother Gary is not your typical car salesman he is more like a perfect advisor. I would suggest that if you are considering buying a car or truck that you give Gary a call.

We
Review №47

Awesome quick job of replacing tire. F. Hunter I believe was my service man. Knowledgeable about other things about my vehicle. Thank you.

Da
Review №48

We bought our 2018 Ford Escape from Rick and we love it.

Se
Review №49

ANDREW WAS AWESOME LIKE ALWAYS! COMMUNICATION WAS ON POINT! CAN NEVER GO WRONG WITH HIM AND OZZY! BRING BACK THE COOKIES!!!

Sa
Review №50

We love AutoNation!Our service rep, Cassey Bruenning, is the most pleasant and helpfulperson we could have helping us with our car care.We highly recommend her and AutoNation!

Jo
Review №51

Went to this location looking for a specific vehicle and ended up buying one I hadn’t considered in my shopping. Marckenley was very helpful with the sale and did everything I had asked and made the sale happen. Was one of the lucky 3 to pull the last of the 2021 Bronco Sport Big Bends off the lot that day. The only issue at this dealership is the finance guy. I walked in with financing in my hand, why it took him 3 hours to get everything together is beyond me. Have never waited that long even when I was financing through Ford.

Da
Review №52

Very good experience the service department fixed our Explorer promptly and our extend it warranty took care of most of the cost .

De
Review №53

Everyone went above and beyond to assist me.....even helping me with my phone!! The service was courteous, fast and convenient......I will continue to have all my auto work done at this location...Thanks AutoNation!!

Ga
Review №54

All of staff u encountered were very considerate and willing to help. Fred was professional in the service department. Great place to take your vehicle for service or repair.

ma
Review №55

John in parts was MORE than helpful. Extremely professional and aware of all my options. Awesome customer service. Would go back for any and all of my needs!!

Mi
Review №56

I have a 2018 Ford Escape paid off. This is the second car Ive owned brand new that has had back to back problems. It had problem after problem. Moses at Auto Nation Ford has been my service advisor and is mazing! If it werent for his help and getting things done I wouldnt have a working car. I went to several different Fords with no help no communication. If there is ever a Ford Id recommend is Auto Nation. Make sure to ask for Moses!

Ch
Review №57

Great customer service. Made and appointment and they got me in and out quickly.

Le
Review №58

I was in the market for a vehicle and I went to the dealer and the sales men Ed was very nice and very helpful, he took me on a test drive and wasn’t pushing me to make a purchase, when the paper work came, AutoNation Ford gave me an amazing deal on the vehicle to hard to let down and I made the purchase and it was quick and easy. I’ve notice A lot of dealers always push for extra things you need to buy and this dealer didn’t, they respected our decisions and it was great! Would highly recommend this dealership for anyone and also Look for Ed Walmsley if your looking to buy!

No
Review №59

If you are looking for a new vehicle, Gary Downard is a great no hassle salesman. He is very very knowledgeable about his inventory and vehicle features and has sold us a couple vehicles now. Weve probably bought close to 6 vehicles now from AutoNation Ford Bradenton. Rick Rupp in the Finance office has been there every time and does a great job explaining the options to protect your vehicle.

Fl
Review №60

Do yourself a favor and go to a dealership that is Ford Certified AND locally owned. Auto Nation is a hedge fund chain that allegedly is all about the numbers, not doing what is ethical or responsible. Sloppy work, high turnover, will not stand behind or fix problems they created. Not sure how theyve got the stars other than I recognized employee(s) names on some of their five star reviews.They are a dollar store of car repair imo. Never again.

Em
Review №61

Had a really great experience purchasing my new Mustang coupe earlier this month. The salesman I dealt with (Ed) was a gentleman, which I appreciated. Everyone else was very helpful with answering all my questions. I would recommend considering shopping at this dealership if youre in the market for a Ford vehicle.

Jo
Review №62

Awesome service as always. I wouldnt trust my beast to anyone else!

Je
Review №63

It was buying a used truck. You know its a losing proposition but you try to get the best deal possible. Jack, the salesperson worked hard and was very helpful. He worked the new tires that it needed into the trade in value of my trade in. Rick the finance guy worked hard to get the numbers were they needed to be. It was as good of an experience as buying a used car could have been.

an
Review №64

Professional, polite, respectful of your time. Reasonable prices and high quality services

Ki
Review №65

This last service appt went really well. I have a new service advisor so we are back on track. Dave the service manager is awesome!!!

Th
Review №66

Interesting how they run there business, customer service from the service department is not their strong suit. Brought vehicle in for what should be a no problem warranty job, only to be insulated. Told that they saw no evidence of problem, but admitted to wiping away the evidence?I wouldn’t trust their service department to change a lightbulb let alone oil on my vehicle

He
Review №67

Mo was amazing Moses was very caring to my needs when it came to checking out my vehicle and made sure everything was spot on for my summer road trips I will definitely return

Da
Review №68

I had an amazing experience at this Autonation Ford!! Make sure you go see Dave Hannon and get your car detailed by Dion and Jimmy!! These guys all went above and beyond for me! Excellent customer service and genuine people! I highly recommend coming here👍

La
Review №69

So far I have had a very good experience in the service department. Dean was extremely helpful regarding my proposed service and parts order.Christina was also very helpful by showing me a couple of cars that may or may not be in my future.

Ri
Review №70

I had a concern about a leak due to the car hitting a median. The consultant was MOST helpful in looking over the concern. Ultimately, not an issue and no charge for the evaluation. Im definitely going back for future service.

Ru
Review №71

I had a very good experience the salesman was very informative on the vehicle that I was purchasing. They did not have the model and color that I wanted on there lot, but they found one at another location and they had it for me with in a couple of days. It was exactly the color and model that I was wanting. Thank you Rick for making my purchase an enjoyable one love my new Explorer Limited.

Ch
Review №72

Purchased my car, had a great experience with Ed. I just got my cars first oil change and Moses took good care of me as well. Great service, everyone was very friendly. I will continue to bring my car here.

Ma
Review №73

Brought my Ford Transit van in here for recall they they fixed it in a timely manner. They did try to charge me for something I didnt ask for it was only like $25 but I never authorized it. They did take it off the bill so I was pleased with that.

Sa
Review №74

My recent 37,500 mile service visit was handled in an extremely professional manner. The service manager, Raven, deserves high marks!

Mi
Review №75

I had the pleasure of working with Raven Morningstar in the service department. He was very professional, knowledgeable, and friendly. I would recommend Raven to anyone I know. Thanks for the great service.

Ea
Review №76

Terrible service in the service dept. Made an appointment for them to fix a problem they caused. I arrived 15 minutes before my appointment time and they checked me in. I watched as they drove my vehicle down the isle and parked it in front of one of the service bays. At 30 min past my appointment time I took a walk outside and noticed that my vehicle was still parked in the same place. At 50 minutes past my appointment time I went in and asked them to bring my vehicle up front as I had another appointment in 20 minutes. The service advisor said he would go check and see what was happening. Obviously nothing. I then asked for the service manager and told him what was happening and he said he would go and check. I walked outside and they were bringing my vehicle up. The service manager wanted to know when I could bring it back and he would make sure it got fixed. Why didnt they make sure it got fixed this time? Now they want me to take another hour out of my time, not to mention the 30 minutes to drive to and from the dealership. All this to fix a problem they created. I had another issue that they couldnt fix. Said they couldnt find a problem and to bring it in when it was happening so they could see it. The issue was intermittent and how am I to knowwhere I will be when it happens. I could be in Tampa and they would want me to drive clear back to Bradenton? There is no concern or followup on their part for customers that are waiting. Once your there you are at their mercy and it appears they dont have any.

La
Review №77

In and out quickly, very friendly staff and used my Ford Pass points to save me money. The other dealership in another area never used my Ford Pass points and charged me for service every time they serviced my vehicle. I feel I can trust the people the people at Auto Nation Bradenton.

De
Review №78

Our service representative was Casey. She was very friendly and has excellent customer service skills. She was very knowledgeable and attentive and made sure we were well taken care of.

Da
Review №79

Terrible service! I have broken down 3 times now, twice on the way back from the dealership after getting it so called fixed. They added bogus diagnostics and the problem that I said was wrong with it was the issue the whole time. The stress of having to wait on the side of the road for a tow truck twice in a row should be enough to make things right, I even purchased a used vehicle from them with a warranty and now they are all about the money and are trying to stick me with everything. David the service manager should be ashamed. Well see if they truly fix the vehicle this time...Picture is of the night I broke down with all the coolant leaking out of my car causing more damage, 20 minutes after leaving the dealership.

Ro
Review №80

I took my car to you all to get a senior replug in No go Took 2 hours to be told I needed a total number. Had appointment. Will find a different Ford dealer in further

Br
Review №81

My name is Brian Oshrin. I tried to buy my end of lease vehicle from AutoNation Ford. Ever thing was going nicely until they told me I had to wait four hours for someone to get a price for title transfer. I offered several solutions but they refused to do anything reasonable. I would strongly suggest you go else where to buy a Ford.

Le
Review №82

I was sincerely impressed with the service I received. everyone was friendly and courteous and my automotive issues were taken care of expediently and efficiently to a satisfactory conclusion. I was especially impressed with the sanitary conditions of the waiting room and especially the restrooms.They were clean and sanitized and I was not afraid to use them..

Ju
Review №83

Very pleased with service politeness of employees. Sorry my last visit before moving back to New York. Hope to find service nearby NY new address

Ta
Review №84

My car was not looked at for days and then I was told parts would need to be ordered. This was my only vehicle and was without transportation for one week. I was given no assistance with transportation in the interim. I’ve had continuous issues with my Ford Focus and when one issue is fixed another one starts. Will never buy another Ford vehicle. The personnel were friendly, but giving 2 stars for the continuous issues with my vehicle and lack of concern for me being without transportation.

An
Review №85

Wonderful staff everyone is helpful and very courteous Moses was great and knowledgeableI will bring all my Ford and Lincoln vehicles here!

Sh
Review №86

I bought a car from Sarasota Ford in August and after a few months it was making an awful grinding noise when driving. I called Sarasota Ford to get my car in and was told to bring it in the next day. I drove 45 minutes to bring it in, but when I got there I was told all the technicians were gone for the day and since there was no engine light on they wouldn’t be able to figure out the noise. They also told me they wouldn’t be able to get me in for 2 months if I needed a rental. I left there extremely angry and vouched to never buy a Ford again.I ended up calling AutoNation Ford in Bradenton to schedule an appointment for my car. The staff were very accommodating, especially Moses, the rep that was helping me with my appointment. They couldn’t figure out the noise within a reasonable time frame so they gave me a rental and kept my car for testing. The next day they called and told me my car was ready. I am very pleased with their customer service and the outcome of my car repair. The car is driving like new again and I didn’t have to be inconvenienced with an all day wait at their service department because they got me into a rental which allowed them the time they needed to evaluate my car! I will never go back to Sarasota Ford again. From now on I will be making all of my appointments at AutoNation Ford!

Da
Review №87

The service specialist I worked with was very nice, but I was in the waiting room for 2 hours for an oil change and tire rotation, and I had an appointment. Frustrating.

Br
Review №88

Only rated 1star because I couldn’t do zero stars. Had a 10 am appointment for a oil change . Checked in at 9:45. Waited until 11:20 then went in to ask how my truck was doing. Told that it wasn’t in the shop yet and probably would be another 20 minutes before it was. Had them bring my truck to me and will have it done somewhere else. I guess that their customer service actually means no service. Just a waist of time making an appointment.

Co
Review №89

They were wonderful to deal with and my ecosport was done in the time they told me.

Mi
Review №90

Moses was wonderful to me, service was great except for the 20 min late but Moses handled that in the end… Moses gets the 5 star rating on this one that’s for sure.

Al
Review №91

Terrible sales team. I get they may be making money hand over fist but when it comes to working with customers they are terrible. I spoke to 3 sales people today all of which werent helpful gave wrong information.I have been a life long Dodge customer, I made a mistake on making a reservation for a Ford. I went through ford.com and they selected AutoNation Ford Bradenton as my dealer. Like I said after talking to 3 sales people and getting bogus information, I was able to cancel my reservation. The first sales person I spoke with (Jackson) was terrible he made it seem like a burden he was even speaking to me.

Ma
Review №92

It was important for me to leave this review because my recent experience with Ford AutoNation in Bradenton was above and beyond.

Ch
Review №93

Moses and the rest of the team in the service department did an excellent job on getting my vehicle in and out in a timely manner

Ba
Review №94

Auto buying was a worry to us. Everyone was very good about mask wearing and social distancing. Gary Downard was very good and patient with us. In just a little more than 5 months, he guided us through the selection process. Over the last 4 days, he provided excellent service and a new Ford Escape safely and efficiently.Our experience could not have been better. Thank you Gary!!

Ru
Review №95

Dropped off my vehicle at 9 AM for half day warranty work. At 4, having not heard from dealer, made NUMEROUS calls to get through to someone....was finally connected after 10 minutes and told car had been ready for pickup. Very frustrating.

Ch
Review №96

Great service! Wonderful location, polite and professional staff.

Ch
Review №97

I just wanna start out by saying thankyou to Lynn & Moses for taking care of us. We were on vacation and my car was having trouble starting so I took it to get looked at here to see if they could help me. They immediately helped me without questioning if I had an appointment or anything. I explained to them what was going on and they thought they fixed it so I left and it was still occurring. I went right back there and they were more than willing to take a look at it. Within the next hour they ordered the part I needed as my warranty covered it, they got me into a rental car, and had it fixed as soon as the part came. They were very helpful and didn’t shut out me like Sarasota Ford. I would definitely recommend these gentlemen. They’re very courteous and helpful.

K
Review №98

This is a wonderful dealership. The sales team are caring people! My mother was diagnosed with breast cancer and I wanted to buy her a car. The sales team (Dave and Daylan) surprised her. This was priceless!!! Words cannot express my gratitude.

Le
Review №99

Great dealership. I had to bring my ‘20 Raptor in for service and a recall and I actually had to change my appointment twice (my doing) and they accommodated me perfectly. Quick, professional service. Can’t ask for more

Au
Review №100

I recently bought a 2008 Ford F-250 from them. When I test drove the vehicle the salesman wanted to ensure they were nothing like a used car dealership that they take their time make sure they are putting good vehicles on the road. Well he and they were wrong after I test drove vehicle they noticed for one that they forgot to put the O ring on the fuel filter which was the first bad sign that I did not listen to. But I still ended up purchasing, about a week after I got it I took it on the beach I noticed the 4 wheel drive did not work so another fault on their end. A couple days later I then noticed the radiator as well as the heater hose had leaks it was going to cost 3700 dollars to replace everything that they missed steps on. Keep in mind I only had the vehicle for a week and a half at the time and maybe only put 250 miles on it when all these issues came about. I called the salesman and managers and they wouldn’t do anything about it didn’t help one bit. Worst dealership experience I ever had will never purchase another vehicle from them I recommend staying away from their used cars!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:5325 14th St W, Bradenton, FL 34207, United States
  • Site:https://autonationfordbradenton.com/?&utm_source=local&utm_medium=organic&utm_campaign=*000012247*GMB
  • Phone:+1 941-275-1267
Categories
  • Auto parts store
  • Ford dealer
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Truck dealer
  • Truck repair shop
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:11AM–5PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–7PM
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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