Vehicle was late on multiple occasions, zero communication, then some guy had the audacity to argue with me regarding the full interior detailing that was paid for but never done. We will have first thing Friday am was told Thursday…nope try closer end of day so actually Saturday. Best if yet leave it was zero miles in the tank. Not asking to fill it up but seriously? Zero?Do yourself a favor and go somewhere else.

My car was in an accident, and this was the preferred shop for my insurance company. It was supposed to be quicker than others.So, I set up an appointment for Thursday early in the morning. We had some early communication issues between the shop manager and myself that added a little stress to the situation. In the end, though, Cox completed my car ahead of schedule (about 6 days instead of 7).The reason for the three stars instead of five is the overall quality of the work. The bumper is aligned fine, and the paint looks good from afar. However, up close, you can see some dirt and debris got into the paint, leaving burrs and other gunk. This really shouldnt happen in a pro body shop.I paint cars in my spare time in my garage and ensure my area is totally sanitized to avoid this issue. It looks like they just didnt take the same care.Sure, I could ask them to redo it, but then I would be out another rental car for several days. I guess I will either leave it as is or take my wet sandpaper and buffer to it to clean it up.

Excellent body shop great service Rick and Jim are amazing and very perfessional

They fixed my truck, but they painted gray drip on my key, missing spot where suppose be white, dumping everything from door to middle of floor, moved around my stuff in cargo made more mess than what it was. Cant trust them with all my stuff in cargox they even threw some item in back i had to put back where it was. Not cool.

🚘💥🚐In September 2018;The auto-body/Collision department did a fantastic job fixing the resulting damage from a car accident. I cant say enough great things about JOHN✨ who handled the case from start to finish. I had a choice as to which collision specialist would repair my vehicle-- & I definitely know it was the right decision to have the wonderful folks @ Cox Collision take care of both the body & mechanical damage sustained from the accident. I highly recommend their services.Thanks Cox!Sincerely,Alethea S.

Fixed my car after an accident looks brand new

Dropped car off for service . Two days turned into four. When picked up they had no change so I politely said maybe you should have told me exact change when you called inform me car ready. They could not find change guy comes over tells me someone there father passed I had no time to rep,y before he rudely attacked me he says nothing you are cold as he walked away he mumbled something then looks at me and says I cant wait till your father passes away . He then proceeded to the back and told all the workers I was cold hearted they all looked at me. I lost my father so that really hurt . NEVER WILL I ever go back. Very unprofessional rude cocky attitude from the start

Liked that they called the rental car people to come pick you up. Didnt like that they didnt give me an estimate of when my car would be ready.

I delivered my car with minor damage. Fender bender I guess you would call it. But when I received my car a month later I noticed that the drivers handle had been damaged. I took photos as well as they did the day I dropped it off. We compared photos and the photo they took showed no damage. When I picked it up they refused to fix it and denied any wrong doing even though we had visual proof. The manager started talking to me in the rudest fashion. I’m still fighting this battle. I WOULDN’t bring them a skateboard to fix. Horrible repair, horrible people. Be warned. Very unprofessional and threatened to call the police because of our disagreement. The worse.

Having to go here, due to an insurance repair, netted me with damage that exceeds the actual repair. Left two voice mails with two varied managers, who refuse to return the call. Unprofessional, rude in person, and clearly inept and incompetent at their work (read the other reviews, if you dont trust me). Avoid at all cost, even if your insurance (Progressive) tells you, you have to use them.

I would highly recommend!All of the staff that I talked to over the 2-1/2 weeks they had my vehicle were friendly and helpful. The lady personally handling my claim (auto body 2) was always pleasant to speak with and knowledgeable. Great company to work with!

I would never take my vehicle here again. The manager never calls you back and they have had my car for well over 30 days.

They did an excellent job on my Honda!!

Excellent customer service.

Repaired our car looked brand new. Great customer service. This was the third time they have repaired one of our cars. Always a super job!

Service was great other than someone stole all of my change out of my vehicle. I do a ton of traveling and have to pay tolls regularly. So, I have a big cup that I throw all of my loose change into. Had to be at least $30 in that cup!! Not Happy!!

The actual body work they did was quality, they tried to return my vehicle only partially completed and I had to finish detailing my truck myself because they failed to do it right... Paid $150 for the dealership lvl detailing and it came back with this mess in the back and filthy on the outside because it sat under a tree...

Pretty awesome place! Made me feel like family.

Best place to take your car to be repair.

Good customer service.

Cox Auto Body (Cox, period!) is the best of the best!! They took care of me like family when my car was totalled. Can’t give them enough stars!!!!!!

Took forever