Overall very grateful for my experience with this Mattress Firm location. Ive never bought a new mattress before and am on a very tight budget. Aaron was super helpful, friendly and just enjoyable to be around. The guys delivered the mattress today did a great job, found my weird to locate apt with no issues. Overall great experience. Enough for me to leave my first (and probably last) google review.

The overall experience was good. The salesperson was very knowledgeable, very friendly, very helpful. Was not at all pushy. Took a survey of all our wants and needs for the mattress, asked questions about our sleeping habits, such as, were we a side sleeper, back sleeper, etc.He educated us about pillows being such an important part of the sleep experience.After all the facts were plugged into the formula, he made some recommendations and we were actually allowed to lie on and test the firmness and softness of various mattresses.We appreciated the fact that he was genuinely interested in what we wanted and needed, and wasnt there to just try to sell something to us.Would have not received the mattress yet, its going to take about 4 days to have it delivered so we cant say how we like the mattress yet, but overall the experience thus far has been great.

Zach was very knowledgeable and helpful. He inquired about our needs before recommending mattresses. He was patient and did not pressure us. Very satisfied with the process.

Small showroom but has plenty of different mattresses to try out. Helpful staff, pleasant to chat with. Seems engaged and not aloof.

Zachary took the time to make sure my partner and I found the perfect mattress for us, not just trying to sell. We didn’t really know where to start and he explained everything with detail. We can’t wait for it to get delivered!

Overall great service. We paid for them to take our old bed and setup the new but because we put it outside to clean under the old bed they would not take it. We were not told that.

Well laid out easy to check out mattresses. The one we ordered wasn’t readily available due 5 days and the two pillows were out of stock so went with backups. Zac was helpful

Aaron our sales guy was very knowledgeable and very nice and helpful to me and my husband. This was our first time ever buying a mattress and we where kinda lost on how many there are but he was able to keep us in our price range and what we where looking for.

Great and friendly customer service. Very satisfied.

I got this mattress for my daughter and granddaughter they both said they slept better than they had in awhile so I picked out a good one 😃

Zack was a great salesman! He listened to our needs and concerns. He gave us options based on our comfort wants and budgetary needs. He was very courteous and patient the whole time he spent with us. The credit application was quick and seamless. I would highly recommend purchasing a bed from Mattress Firm! This purchase experience is exactly what I look for when purchasing more expensive ticket items! Other retailers could profit greatly by using this business model!

It was a great experience! Zac was very helpful.

I have visited a few locations and this one is the best! Nelly helped me find the perfect mattress and deal for my new house! She was very personable and professional! Wish I could give more than 5 stars!

You gotta go check out the Purple Mattress! And they gave us a great deal.

Nelly is absolutely amazing!!!!! She is so professional and knowledgeable about any and everything mattresses. She helped me find exactly what I was looking for. 10/10 would definitely recommend!!

Zac was great to work with in helping us find the right mattress!

The employee didnt seem real interested in making a sale

Nelly is the best!Super knowledgeable and helpful.I recommend her to all of my friends/family that are in the market.

Very easy to work with, had to return a mattress because it wasn’t the right fit for us. No hassle, only complaint is they wouldn’t let us take the new mattress with us same day, assuming it’s because we’re returning the Purple 3.

Great service and very professional, thank you

Nelly was really great! She was soooo helpful. Everyone needs to go see Nelly, you won’t be disappointed!

Ordered a Sealy mattress with a adjustable frame. Around March 5 here it is April 7 no order wont know nothing till tomorrow April 8th, if were still getting it on the 9th.Not very happy with this store. I was told it would be 10 days.

Our salesperson, Nelly, was Knowledgeable and helpful

Nelly was most helpful and knowledgeable about all products in the store. I would recommend this store to anyone. Thank you for all your help.

Had a difficult situation with ordering in another state and having it arrive here due to a move. Had some kinks, but staff kept me informed throughout and ended up having a mattress here when I arrived. Very pleased!

It was good. Zack did a good job.

Our salesman was so helpful & patient to help us find the right fit. He really made us feel welcome & at home.

The salesperson helped us to quickly find a mattress that I liked at a decent price. It comes with a 120 day return policy, although the money involved ($99 + a 10 - 20% restocking fee, depending on whether you swap for another mattress or not) seemed a little steep, but hopefully I wont have to deal with that. Overall, a good experience.

Had great experience at the store plenty of info and got to lay down on mattress to experience the comfort . She was very knowledgeable of the product and it’s extras that go with the beds, we my wife & I visited the store 3 times and did comparisons but Mattress Firm did it for us ! In the end if it does what we are expecting it will be worth every penny ( dollar ) spent . Very courteous staff well informed thank you very much.

Great visit at mattress firm today!! Nelly was an awesome sales person. She was very knowledgeable and showed us different options.

With so many brands and name brand mattresses you got to see and feel the difference in each mattress, the functionality, the thickness, materials in which it was made to fit your positions in which you sleep. I knew I wanted to purchase a mattress at Mattress Firm.

Our sales representative Nelly was helpful, knowledgeable, patient as well as understanding of our concerns and she answered all of our questions.

Zach is a kind, professional, and knowledgeable employee. He is highly recommended.

Want to buy king size bed

I have never had such a good salesperson in any store. Nellie helped me find the best mattress for me. Anyone I know who is shopping for a mattress, I would highly recommend Mattress Firm, and ask for Nellie who knows her merchandise and conducts herself with the highest professional demeanor. She automatically made me feel very comfortable Best Customer Service ever. Please do not hesitate to shop in Mattress Firm in Bowling Green,KyThank you,Nellie for the great experience!!

It was a great experience..Very professional staff..very helpful.

Very friendly and informative staff. Unbeatable prices too. Check them out before you buy anywhere else.

Nelly is the person to see at MATTRESS FIRM in Bowling Green, KY. I just purchased a mattress and base and IM SUPPER EXCITED. CHECK NELLY OUT TODAY, YOU WONT REGRET IT!

Fantastic service very informative and helpful in helping us select our new mattress👍🏻👏🏻

Everyone was super friendly and helpful

The salesman that took care of me was very professional and took care of everything I needed.I would recommend for your mattresses to go here also a friendly atmosphere.

Do yourself a favor & stay away from this place! We financed a mattress with 6 months free interest & we made one payment and paid it off early. They charged us an extra $200 in fees!! We werent told of any kind of fees when we financed it, further more, we received another bill of $53 in the mail, saying that was our remaining balance, after we paid the balance off already 2 months prior! Very manipulating, will NEVER buy from again!

Very helpfull

I had a really great experience with Nelly, she was awesome at helping me find the bed that me and my wife both needed to sleep comfortably. Thank you nelly for you great service

Caleb was a big help in finding a mattress that suited us. He was very helpful and was willing to help us get what we wanted. He is an asset to the company. Thank you!

Never before have I been so satisfied with any type of negotiation in my life! Aaron J. really impressed me with the way he handled business. I have never purchased a bed brand new and had no idea about some of the inner workings( like financing and warranties) of the whole process. Aaron took the time to answer all of my questions and found a bed that was right for me. I am 100% satisfied as a customer and wish i could give this reveiw 10 Stars.

Arrived on a Sunday afternoon and was one of 3 groups there. Only one salesman on the floor but he did an amazing job of not only helping us all, but actually listening and helping us all! We were so impressed and are very happy with our new bed

Great prices

It was good experience..but what I need was mattress was not available there they told me 2 week to get...

Good peopleAwesome deals

A few hiccups but great Service. Currently enjoying my first brand new bed. Thanks mattress firm.

Very helpful and nice staff!!

Brett and Kendall treated me like family . I was definitely pleased with the friendliness . I would recommend them if anyone was looking for a new mattress . So very pleased with my overall experience.

Very helpful and knowledgeable and not overly pushy.

The sales rep was polite a d courteous.

Awesome experience and great deal, I went to three other places where the sales people were all too clingy. Thanks Aaron for keeping it real.

The best mattress store in town - people, prices, and product are all top notch!

Ordering was quick and easy.

Well for starters my experience was horrible, i first went to the Campbell ln location where i purchased a mattress and then needed to exchange it, the whole experience was just one issue after another, from me having to rent a uhaul to deliver it myself to getting a used and defective mattress and then all the leasing and refund issues. Lets just say i was to the point of tears and thats when i contacted Tyler at this location. He not only won my business back but he took it upon himself to take over the mess the other store left me and went above and beyond to fix all the leasing and refund mistakes so i could get a new bed before my back surgery. He was so friendly and professional and helped me pick out the perfect bed for what i wanted, then he asked if there was anything i would change about the mattress i picked, i said nothing just wish i could get a king. Well he made that happen too. I even allowed myself to go above what i normally would spend because he was beyond amazing through the whole process and always kept in close contact through the whole process. Now im laying in my new bed that was just delivered to me yesterday just in time before my surgery tomorrow. I cant thank Tyler enough, he stepped up and made this whole process so worth it in the end. He deserves a raise and more for being the unbelievably kind person he is.

I was wanting to buy a mattress but was priced like a used car.

Very knowledgeable about mattresses.

Price was ok, not great