Every one of the service agent was friendly and welcoming. I would like, however, especially to comment on the help and friendly treatment Tina Holt gave and showed me. Being a new Audi owner and living most of the time in Frisco, I needed some help with my choice of snow tires. Tina calmed my nerves with her recommendation, we made an appointment and it was smooth sailing from then on. Thank you very much!!!!

Love working with Martin Hill he is very professional and trustworthy I drive all the way from Denver just to work with him. I appreciate his great communication and honesty.

I needed an AC repair on the hottest days of the year. Scheduling was tight but John Steiner and Tina Holt got an appointment with a loaner car and took car of the issue. I am always treated with friendly, professional service and feel very comfortable dealing with Audi Boulder Service.

Eli was greatly helpful, succinct, and clear in explaining about what my car needed. He was timely and caring while also helping other customers before getting to me. I felt listened to, respected, and appreciated the care given! Will do further business there 💗

Martin always delivers excellent customer service and has a loaner car waiting for me every time my car needs to be looked at. Your team has great communication and always does an outstanding job with repairs. I live literally 1/2 block from Prestige but I choose to bring my car to Boulder because of the superior service. Thank you!

Tina Holt is very attentive and friendly. She also worked hard to match the cost of a new set of tires and set me up with a loaner that morning. Thank you for the awesome service Tina and Audi Boulder.

Martin did his usual exemplary job. Competent, pleasant, integrity; we trust him. Its nice to have people like him to work with. They seem to be harder to find these days.

Courteous, clear advice. Communicated status and timing of completion.

One of the best service experiences Ive had!! Tina was super and kept me appraised for all work and timing of completion. She made me feel appreciated.

John, Tina, and the whole team have always taken great care of my Q5 and me. Their sincere attention to my needs has been very obvious. I have never worked with a better group. Top notch service.

Getting my car serviced at Audi Boulder has been a very positive and seamless experience. I used to get my Audi serviced in Tysons, Virginia. The experience at Boulder has been significantly better, largely due to Martin and his staff.

Martin in service is wonderful. Communicates well, is thorough and cares. I come to Audi Boulder specifically because of Martin.

I was able to get my car in by making an online appointment, then had the repair done the next day and was able to use a loaner from Audi, at no charge, for those two days. Then I picked up my car after work. It was an excellent experience form Audi.

Always wonderful experience and very competent service. Having a service center in Boulder is so very convenient to me and the many other Audi owners in the area.

The service professionals and John, the service manager, are the best in the business. Ive been to Flatirons, Ft. Collins, and Prestige for service and they just dont compare to the crew at Audi Boulder! Each of the others has let me down on something with each service but everything has been great in Boulder. Ive used this service department since my first Audi in 1998. I only tried the other locations because Boulder didnt have an R8 qualified technician right after Flatirons opened.

Susan snd Eli are great. It’s nice to see friendly and professional folks.I would like to be able to schedule on line in the future.

I have been a devoted customer of your service department. John Steiner, Tina Holt and the entire team go above and beyond to provide excellent customer service, great communication and quality workmanship. My 2003 TT is still on the road and running great thanks to them!

I was notified at 1:30 that the service was complete and that my car was going for a wash. At 2;30 I had to leave for an obligation. The car was not even wet. A lady waiting at the same time said that that she was notified at noon that her car was done and that it had not been washed yet at 2:30. Both of us were waiting at the dealer.A car wash is not free if you have to sit and wait 1- 2 1/2 hours. I do not like to waste time.Service itself was fine.

Eli is always very helpful and very thorough in describing all the service needs for my car.

I was travelling from out of town and plugged my car into a ChargePoint, which caused a communications error. I was able to bring my car and even get a loaner bicycle while the car was being diagnosed!Please let John Steiner and Jason Goff know they are an asset to your team, truly customer oriented!

Tina Holt is an exceptional Service rep-- She is a real asset to your organization. She is kind, knowledgeable and efficient. She follow thru every step of the service process. Make servicing the vehicle easy. I have the utmost confidence with her at the service desk.

Steve was very personable and helpful. Since it was my first visit, we had to get all the data into the system, but it was all fine, and I will definitely keep using Audi Boulder for service

Everyone there made sure my car was back up and running quickly. They went above and beyond and replaced the part even though it wasnt technically under warranty anymore. I have heard Audi takes care of the customer and they truly showed this to me!.

Tina Holt has been awesome! More than helpful and understanding!

We dont expect to be back because we were on vacation from NYC. But if we lived there, you would certainly have our business. Our service agent was very helpful and knowledgeable. We had a problem with the adaptive cruise control on our 2017 Q7. He suggested it might be an issue with our tires being mismatched. I was skeptical but we were able to get new tires on our way out of town in Aurora. The cruise control still didnt work but when we hit Omaha on the way back east, I guess the tires finally broke in and sure enough the ACC started working again. So, his advice was spot on. Thanks again.

Super great people and very kind. I also appreciate that they do video inspections so I know what they are talking about when they talk through it with you at the end.

Steve was very helpful as a service advisor. ExcellentDoug knows my car and always does an excellent job

Boulder and Flatiron Audi service is the best. They actually know what they are doing vs. Glenwood Audi

Steve Bannon and crew were great, been going here for 15+ years.

I am always impressed with the level of service I receive when taking my vehicle to Audi Boulder Service. The front-line staff and receptionist are always friendly and organized.Working with the service reps is also seamless and efficient. I recently worked with Steve for the first time and he was great. He kept me updated via the text platform and had all my information ready to rock when I arrived. I highly recommend using Audi Boulder Service if living in the Boulder area. Thanks, Audi team!

Went in to get a full service check and I have never been treated so well at place like that. Hands down the best experience I have ever had I even bought some merchandise from the shop.

Tina was wonderful to work with! The whole staff was exceptionally friendly to work with

So kind, white glove service, able to drive up and they’re always able help with any problem I may have.

Doug is an excellent service technician! His service videos with attention to detail keep me returning to Boulder service. I feel like my 2007 A4 is in good hands, confident about the needed repairs, and I am not being upsold unnecessarily.

Shout out to Tina Holt and John Steiner! I had an issue with my A4 that cropped up while running errands in town. Even though they were swamped, Tina and John figured out a way to get my car into the technicians and a loaner vehicle for the day. We’ve always had great customer service at Audi Boulder and fantastic professional care. Oh, and they washed my mud-splattered car. Thanks folks!

Always a pleasant experience to take my car to Audi Boulder. They take great care of their customers and their vehicles!

Helpful, friendly, welcoming. Thorough inspection, clear explanations.

Small job: battery replacement in key (note: design flaw) was accomplished immediately, cheerfully and gratis. Thank you.

Had an issue with charges that I believed were unwarranted. John, the service manager, promptly reached out to me to remedy the situation and actually went quite a step further than what was necessary. That’s some proper professionalism, something I think is a bit scarce in the service industry. Cheers to John!

Martin Hill has been my service consultant for a long time. I live in Breckenridge so it’s a 4 hour drive to bring my car to you guys. As long as Martin is there I will be too. He is wonderful! Thanks!

I bought a used A4 from another location and brought it here for an inspection. Everyone was great to work with and they were able to do the 40k mile service the same day, which hadnt been planned. They gave me a loaner car to run some errands while they did the service. This was my first experience with Audi and was very pleasant.

Highly friendly and professional. Excellent all around.

I came in to update my MMI Garage door setup.... Tina and your service tech encountered a unusual issue with my FOB....The Tech assigned to my Audi Q5 even came to my house to fix the issue and test it. You have a GREAT Team at the Boulder location.... Thanks.By the way... they even smile at the customers.

Friendly staff. Good communication, expertly diagnosed and fixed my car.

As always, Jhett and all of Boulder Audi were professional, friendly and competent. A pleasure to do business there!

Excellent customer service!

The service at Boulder Audi Service is above and beyond excellent! Jhett always makes me feel very welcome and gives clear descriptions of the issue and my options moving forwards. The ability to call and/or text for response is super helpful for someone who has a day job where they cant get away.

Eli Buchanan has been a phenomenal service representative through 4 years of service appointments. Not only is he professional, extremely knowledgeable, and dependable, but also he goes the extra mile to insure that my needs are anticipated and well met. Plus, he just a really nice guy.

Martin Hill was very knowledgeable and professional and really understood my needs. He communicated well with me and did everything promises

Not only was this experience good, each and every interaction we have with Audi Boulder is of the same personal, high standard. Does not get better than that.

Martin Hill was very good at welcoming me and explaining what needed to be done to my vehicle.

Expert work, Martin Hill went out of his way to solve issues and get us a loaner vehicle. Great experience.

Totally transparent and couldn’t have been more helpful. Told you the truth (weather you liked it or not) they were completely honest, no games, no lies......the way the car business should be. No bumps, just pure honesty. I would buy service and even socialize with the fine people of Audi Flatirons. Just a class act from sales to service. Period. How many times do hear this about a car dealer

The folks at Audi Boulder and Audi Flatirons are on top of their game every time Im there. I do go to both locations with multiple cars and have for some time. Very nice individuals with great communication. Great job, people!

Jhett is awesome and I will continue to buy Audi as long as he is there to work with me

Martin remains to offer outstanding service. And he is patient, welcoming, and effective.

We have an A3 thats a few years old and have at some Audi dealerships (weve moved around) gotten the sense that we were low-priority compared to owners of newer, higher-end cars. This was a very different and much better experience.-Service-only (no ulterior sales motive) is brilliant.-Jhett did a great job keeping us informed.-Text communication is WAY easier than playing phone tag.-Work was done under the TDI extended warranty with no hemming and hawing.-Loaners were fantastic.If youre not under warranty its not going to be cheap at any Audi-affiliated place, but theyre doing everything right.

Great experience. Martin, that toon my info and heard me out was extremely helpful and spared no expense to make sure I was at ease and got my car back perfect. Which I did.

Service was impeccable, as always! Thanks John S and team!

Tina is very professional, helpful, and friendly.

Brilliant service for Audi S4 since the day it was purchased in 2004. Exceptional customer service and action plan delivery under estimated cost. Completely satisfied in every way. Highly recommend Audi Boulder Service to any and all.

I really appreciated the loaner car with the weather and my schedule that day

I was pleased with the efficiency and thoroughness, great expereince

Always a pleasure doing business with Audi as a whole. Everyone is professional, knowledgeable and friendly.

Eli, John and team are truly best in class! Their customer-centric commitment to quality, value and service are unsurpassed. Tell your friends and family!

Martin explained everything clearly to me and Suzanne was extremely careful to follow Covid protocols. I appreciated their professionalism.

Could not be happier with the service provided by this dealership lead by Tina Holt and her staff. Thank you.

I like the changes made for safety keeping the transaction contact free. Very courteous staff. Super convenient to have loaner car waiting for me.

I always have the best service in all the years I’ve owned my Audi

John Steiner helped us out with a broken window and went the extra mile to make sure we could continue our trip

Tina stayed in regular contact while we waited for a part. She could not have been more available or helpful!

Friendly and efficient service.

John continues to delight with the experience - transparent in dialog, highly responsive and proper resolution. Reasonably priced and no nickel & dime-ing as other German brands/dealer do.

What a great representation of the Audi brand! I stopped in while in the middle of a road trip because my key battery was dying. Without question, they changed the battery and gave the car a thorough check up including a wash to get the bugs off!I cant thank this service center enough!

I like the fact that I always deal with the same individual when I bring my vehicle in for service. Jett does a great job and explains everything completely to me.

As always Tina and John are great to deal with

I needed some last minute tire patching and Eli had a couple very busy days that we’re pretty booked. He still made it all work fast and efficiently and saved me from a predicament ! He works magic while managing a smile and a non stress environment !

Service personnel are always accommodating, welcoming, keep me posted on the progress of the repairs, know me by name, and seem knowledgeable and helpful.

Everything was done so exceptionally well and I felt so respected as a new customer. plus my loaner car was absolutely beautiful.

First time that I met Martin. He was great, and answered a couple of questions that I had politely and so that I understood. My vehicle was in for routine maintenance.

Had snow tires installed. Greeted immediately on arrival. Professionally and efficiently handled by Tina.

Surprise up sell to 95K service. Should have been informed at time of appointment.

Martin Hill goes out of his way to create a great experience

All aspects were efficient and professional and I appreciate the level of communications from the appointment process and reminders to receiving a video on the inspection findings.

Always appreciate that my car is cleaned and sanitized as well as video of the analysis of the inspection is provided.

Tina is the best. She makes scheduling appointments easy and keeps me informed of the progress of the work.

Martin, my service adviser is an absolute asset to this company, and the technicians are wonderful. I will not take my car anywhere else!

Eli, John and the entire service team, are friendly, expert, kind, knowledgeable and efficient with my and their time. Truly excellent and one fo the main reasons why our family continues to buy Audi. THANK YOU ALL!

Ease of drop off, check in, obtaining loaner, Eli Buchanan made things very easy, and well explained the repair to be done

Martin Hill goes beyond the call of duty to make sure I was taken care of, from the time I made the appointment, until I picked up my vehicle. He does an excellent job and represents Audi Boulder very well!!

Appt for scheduled mileage service and ski rack installation. Left without a ski rack installed vut chrged for the install as the part said to be in stock was a used part. No calls in last 2 days to follow up and had multiple conversations and was quoted a figure only to have the cost to be 3x the quoted amount. This was due to the car not having an existing rack which was known previously and a review of the car would be known. If you truly wanted to discuss my experience as requested, you may consider calling me rather than provide a number with prompts. I dont know who wants to know about my experience and not about to waste time searching or having to explain.

Audi Boulder is consistently an excellent experience. Because of that, I likely will always own Audi cars.

Diagnosed the problem, fixed the problem in a timely manner.

The staff was very courteous and helpful in answering all my questions.

Jhett was great and super helpful. They went up and beyond!

Everyone was so friendly and wanting to help solve my problems

As a new Audi owner I called for an appointment for an oil change. The person I spoke with had no clue of what he was talking about. He no idea what service was necessary. He made an appointment but made no offer of a loaner or shuttle service. As it turned out due to the fact I would have either had to wait for my car to be serviced or get a ride I was not able to make my appointment. I called to inform the service dept. that I was unable to make it only to the message that all the service dept. was busy and to leave my number for a call back which I did. Come 9:40, the time of my appointment I had not been contacted. Enter Jhett, Jhett called me and I thought he was the call back. He wanted to know if I was still coming in! I explained the whole story and he took over!I had amazing service. He knew everything about my car, what had to be done, and asked if I needed a loaner. The day of my service I was sent a video showing complete coverage of my car and recommendations.Jhett changed my entire experience with Audi Boulder!Thank you Jhett!

I’ve lived in Boulder for 15 years with many different cars...the Audi service center is the best place I’ve found... service is excellent and they always get it right the first time. Which saves time and headache with car stuff that can be so stressful. Everyone is incredibly helpful and easy to talk to, especially Eli in the service department. Highly recommend this place for anyone. I have a 2017 Jetta.

Every experience here is a great one. Eli Buchanan is absolutely the best service technician I have ever had the pleasure of working with. He is the reason my Audi is ALWAYS serviced at the Audi dealership rather than seeking out a different mechanic shop that might be cheaper. Worth every penny if youre looking for an effortless, perfectly executed visit. Eli is also the reason I drive from Denver to Boulder to have my vehicle serviced at this specific location. I highly recommend him and the service at Audi Boulder! Thanks Eli, youre the best!!!!

The team at Audi Boulder Service was phenomenal, I would 100 percent recommend them to anyone looking to service their Audi. I needed oil, and a key battery, and within seconds they had them ready, and they were extremely personable. For your Audi needs, go here!! Local, and professional.