Best parts store in Boulder. If they dont have it, you dont need it. If they cant get it you dont know what your doing and the part doesnt exist. And you should listen to your spouse and hire a mechanic.

Clean store lots of choices the staff was helpful and could advise me where to go to pick up what I needed since they did not have it in stock

Super friendly and helpful service, both employees who helped me went out of their way to do so.Fast ordering of parts, same day to 1day wait.Great spot for auto parts!

It says they close at 7pm every day but sunday even on the new hours posted on the door yet they decide to close at 6pm whenever they feel like it

Went in to buy some coolant and I politely explained that I had no idea what I was doing and that I wasn’t a car-wiz. I needed a little help. The guy who “helped” me was totally unenthusiastic and looked at me like I was an alien. Didn’t want to help the least bit. His eyes said it all. I’ll be taking my business to O’Reily’s, where I’m at least treated like a human being. News flash: not everyone is a car wiz. Yuck.

Really Good Auto Parts Store Good Staff Aswell

This store is amazing. Ive been buying car parts from University Auto Parts for over 10 years and Ive always had great experiences. Most recently, I came in with a set of severely warped rotors that came with a limited lifetime warranty. With ZERO hassle, Heather exchanged them with new parts. Fantastic customer service. Thanks again!!

Functional helpful. Thats about it

Just went in and got the best customer service from Lalo! Not only did he help size the wiper blades but he helped install them. Thank you so much for positive and helpful experience, you don’t find this at most chain stores.

After a battery failure, the NAPA team helped me diagnose and replace broken components and a new battery. They were knowledgable, kind and took responsibility. I will be back!

All of the staff is very friendly, really knowledgeable, and super helpful, and there wasnt a hesitation when i had requested help putting on my new whiperblades!

The staff was super helpful and generous. I will definitely return for more.

I cannot say how much I appreciate the service I was given at this location. Michael was so helpful. Nothing like having a dead battery 100 miles from home. After I got roadside assistance I arrived at this store. All staff members were friendly and there was a really good vibe in the store. I was given my options. After paying Michael was even able to install my battery in just a few minutes. He was so pleasant, professional and funny. What a great customer experience for me. They had me on my way in no time and now stress free! Thank you NAPA Auto Parts in Boulder. I really appreciate you!

This store really used to be the best in Boulder. Now it’s just another parts store with an awful and unhelpful attitude.Went in today to return a core alternator, they were unable to return it because I didn’t have the original box. Had original receipt and everything. Wouldn’t help at all.

Don’t close at 7. Every time I’ve been in employees have been stand offish and pretentious.

I have only had 2 ops to buy anything as my cars are fairly new. On both occasions, the service was very good and polite. The parts of course, were of good quality.On my recent purchase, the young man that helped me was very knowledgeable and polite. He carried the battery, which was heavier than most, to my car. He also advised me to make a copy of the receipt as the thermal print might fade, so that i would have proof of purchase if there was a problem with the battery in the future.This is a quality store, not one of those retail stores that specialize in cheap aftermarket crap and polish.

I went to this location for a set of rear brake pads and asked for the entry level grade which was priced on the website at $35 a set. He said the cheapest they had in stock was a $45 premium set. Also online there was a 10% off promo for Father’s Day. I asked the sales associate about it. He said there was no such promo but would give me 10% off.After purchasing the brake set I went online to check in store availability of the brake pads I had originally found prices at $35 on the website. It reflected that they were in stock at this location and eligible for the 10% off Father’s Day discount.Overall it felt like a very dishonest experience. Either the sales associate wasn’t familiar with store promotions or what was eligible or couldn’t explain if it was online only. And either there was a glitch in the stock system, he wasn’t knowledgeable of the sales system or just straight up lied about what was available. I’m finding more reasons to shop at other auto part companies due to their straightforward-ness.

This store is great but the location is absolutely horrible. Google maps will literally just gave you driving in circles around the block. Then I guess they have loads of handicapped shoppers here all at once because the entire front row is handicapped parking and it leaves hardly any room to park. Especially if youre trying to park a truck.

The staff here was very helpful and made sure that I got the right car for my part. I appreciate the time they took to show and explain the available options. While this isnt the closest auto parts store to me, I will be back in the future.

These guys were awesome. Great customer service. I came to buy a few parts for my engine rebuild and one of the guys really helped me out as I was in a bind. I will definitely come back to these guys.

They were very friendly in here and helped me look up the best tire chains for my vehicle and which were in stock. Would shop here again. Its a family-owned franchise location, not owned by NAPA.

The guys here went above and beyond to help me out. I went in with a dead battery and they spent over an hour helping me put a new one in and mess with the rusty connectors. They were incredibly helpful and were really nice and courteous

Rotten attitude from the counter employees n didnt get the quantity ordered

So far so good. I needed new pads and rotors. They did not have what they advertised in stock so I was given better pads at the same price they advertised. If they do not have the tools they knew where to get the right too for the job.

Didnt have what I needed but Marco offered to bring the part in from out of state for me. Not my normal neighborhood Napa store. Just killing time and decided to make a quick stop for some oil. He was very helpful and genuine. He even took some of my items to my car to help me not make 2 trips. Service I rarely see anywhere any longer even my neighborhood Napa (who in my opinion typically go above and beyond) but this Napa raise the definition of exactly how far beyond really is.Thank you for a rather fast and enjoyable visit, keep up that extra service it makes a difference on where I shop more than almost anything!

I purchased what I thought was a new radiator from the Boulder, CO store on Arapahoe Ave. on 02/24/12, that had been ordered from their warehouse. I did not check the box in the store because I assumed that new meant new. When I got home 30 miles up in the mountains, I opened the box, and the radiator was filthy and damaged in many places. What is Napa trying to pull here! When you buy something new, it is not refurbished or used. I am extremely frustrated and disappointed with Napa, as now I have to wait to fix my car that is unreliable with the current radiator, and I have to wait another 4 or so days and make a return trip. Boo Napa !Resolution: A Napa employee from the BO store called me and told me they would deliver the part up to me in Nederland. He also said he would refund me the cost of the radiator, which hasnt happened yet and does not need to. They made good ;and delivered on the part. Apparently the Napa warehouse had sent me a part they must have mislabeled as new. Napa is generally the standard in auto part care, and I was surprised at what happened. Though they made good and brought me the part, so Im rating them 3 stars up from 1 based on the previous incident.

I reserved parts at the Erie store, went to the store to discover the parts werent actually Im stock, was sent to this store in Boulder for a similar lesser but compatible part, as they are ringing me up they quote me a significantly higher price than I saw online. Not real impressed. 3 stars are for the employee who overrode the price to give me a small price break closer to the original price quoted.

Helpful friendly staff, easy to work with

Don, Jon Paul, Pete are all extremely helpful, knowledgeable and prompt with my parts needs and information. I trust them and appreciate their help and service as a customer for several years.

Ive come here several times now, and the service has always been friendly and helpful.Sam, with curly brown hair, is an especially great employee with excellent customer service.

These guys are great, very helpful. Willing to give you a range of prices and explain what you truly need.

Helpful and friendly staff, well stocked with tools other shops may not have, reasonably priced. I did experience a NAPA parking brake shoe which did not fit my vehicle and I had to return it but they took it back no problem.

Helpful staff

Great to have you open and awesome price service smile. Tnx

This has to be the most clunky and awkward store layout I have ever seen. The service is friendly but slow. The convienent location and good hours are the only reasons I continue to shop here.

Called to ask if they had an oil filter instock, they daid they did, drove 45 minutes and no filter instock, my be the sunday fulky crew on the weekends, they suck!

The best auto parts store in Boulder. One of the best things about this Napa is the well-trained employees and low turnover. The staff is friendly and knowledgeable, which is a rare thing in this industry. I also like the Napa branded products (like air and oil filters), which are usually rebranded from high quality manufacturers.

A nice store to get car parts. With decent customer service

I needed a part ordered and was able to receive it the next day! Thanks!

Slow and unhelpful. Overpriced as well.

As with all NAPAs they are a friendly staff, that are fairly knowledgable. Always willing to help you figure out a problem and can get parts ordered fairly quickly.

Very helpful staff! Helped me change a rear light bulb on my car

Three times in three weeks I tried to purchase things that most Napa stores stock, but not here. However twice the staff did tell me where I could get the parts I needed elsewhere, but that was wrong too.

Good prices, good inventory, helpful staff

Worst auto parts store ever. I asked the four people behind the counter if they sold aftermarket wheels. They looked at me like I was speaking a foreign language.Yes NAPA geniuses, wheels. You may have heard of them.What a joke.

Me: Do you stock Timken BearingsNAPA: Yes, whats the part number?Me: XXXXXNAPA: Yes, we have that bearing in stockMe after driving to NAPA: Im here to pick up Timken bearing XXXNAPA:Here you are - our *chinese house brand* bearingMe: That is not a Timken bearing.NAPA: No, we dont carry Timken.

Friendly staff. Got all the parts I needed for a good price thanks to all of the lovely staff.

I use this Napa almost weekly with satisfaction.

Had a return. It was handled quickly and efficiently.

Part was double what youd find on the web, but they did have the part i needed to the store in an hour.

Excellent service, product availability and prices.

Very helpful!

Sold me some screws they sell single in the back FYI for plates. Thanks for the loner tool as well!

Good staff. Knowledgeable and helpful

Good selection. NAPA ftw

Service can be slow but they know their stuff.

Expletive but they have what you want

Great place

Excellent support and great sales people

They dont know about cars and will sell you the wrong parts, this place sucks, go to another auto parts store

Okay place usually get the parts right but sometimes sell you the wrong thing.

They have pretty knowledgeable people

They was were helpfully

Friendly staff, most of the time they have the parts I need.

Very helpful and direct.

They need to clean up the parts room,

Best auto parts in Boulder

Best parts store in Boulder

Helpful staff.

The auto parts authority

Friendly, helpful staff

Helpful staff

Stay American.

Love the prices,,

Very well

They serve you well and are friendly