I don’t know much about cars which I understand can be frustrating for auto store staff. Sean was extremely friendly, knowledgeable, and helpful. I felt a lot more confident when I left as to how I should proceed. He got me all of the parts I needed, helped me locate and clean my MAF sensor, and was just overall pleasant to be around. Definitely will be returning!
So helpful! Both Jon and John (? The other John) tested my car battery and alternator and let me know all is well after my car battery died in the morning. It gave me peace of mind. (And it was raining!!)
John and Dominic are awesome! I had an issue with my floor jack and they replaced it on the same day, very happy with the customer service here
I got an oil change at Jiffy Lube. They checked my air filter and said it needed replacing but they didnt have one. They sent me to Advance Auto Parts. THANK YOU FOR THAT JIFFY LUBE!Jon was right there to look up the correct product for my car make model and year. The one that showed up looked different than the one that Jiffy Lube showed us - the one they removed from my car and then reinstalled so that I could go pick up a new one.It was confusing because the wrong one (the one for the S model) looked like the one that was in the car. Jon asked if we could get it out of the car and show him. Problem: It required some tools we didnt have. Jon came right outside in the heat of the day (at least in the mid 90s) and proceeded to remove all the bolts from the cover of the air filter. We took the old one in and compared it in shape and size to the one that they had for the S model. It was identical. Turns out the other one had a little handle that helped to remove it but otherwise the parts were identical. He then came out and reinstalled it for us.We were astonished at this level of service and we want to tell Jons supervisors that he is a total keeper. He has made a new customer for Advance Auto Parts. Thanks Jon. You are a really great guy.
Friendly and fast! I’ve never had a better experience fixing my broken car - thanks Jon!
Erick was so awesome and helpful along with the other employees too. They stood outside in 10 degree weather to educate me on the quality and condition of my rotors and brake pads to make sure I wasn’t getting ripped off at any repair shops. Best and most honest auto shop in town.
Jon Phillips was absolutely amazing at helping me with my leaking gas tank. Very friendly, generous and informative :-)
Always great service. I buy parts for ally company vehicles here and they always have good advice. Thanks guys
John on Wednesday is very intelligent and helpful
My cars battery died and left me stranded. Got my car here and Jon was able to install the new battery for free. Jon was super friendly and got it done fast. Thanks so much Jon!
I needed a new battery and I saved nearly $100 by coming here and they installed it and wiper blades for free! The store is clean and organized. John helped me find what I needed and installed it. Not only did he do a great job, he was friendly. I highly recommended coming here!
Advance Auto Parts, i was reviewing a car wash, which Google took me to the review page of (another wrong one). I do apologize for this mistake. Unfortunately, i can give only 3 stars (for your response) as i havent done business with you
Needed to replace the 12v battery on my older Nissan Leaf. After some quick reading/reviews, I checked their website for hours, products/pricing, etc. Drove over, bought the battery, and accepted the free installation, which was done quickly, professionally, and following all mask/physical distancing precautions. No complaints, and Ill definitely return next time I need something.
My first visit to this place was priceless. Tools and parts organized withing eyes view and the help there is like barbershop. Anyone looking for a hand or a question, this is the place.
Always helpful and straight forward!
Installation with a smile. I only go here for auto parts.
Went in to get some windshield wipers. Asked if they would match the price that they were advertising online (on the Advanced Auto Parts website). After mulling it over and wasting my time for 5 minutes the employee told me they do not match their online prices. If I wanted to get the cheaper online price, I would have to order it online and select store pickup, in which case, after the computer system process it in 10+ minutes, they claimed they would honor that price. Classic bait-and-switch advertising. My time is valuable and I’m happy taking my business elsewhere.
Gave me the wrong water pump. Then Lafayette advanced auto did the same thing.
Man was helpful in letting me know the cost of a battery but suggested with how the placement was, I take it to the dealer I bought it from.
The best customer service I’ve ever received at a business. The people who work here truly go the extra mile to make sure you’re well taken care of, whether it’s installing your new windshield wipers, helping you buy the correct parts for your car, or giving you honest, knowledgeable advice about your vehicle. The manager, Sean, could not have been more kind and helpful when I came in stressed out and confused about how to deal with a failing alternator. So glad I found this place!
There are much better auto parts stores around, highly recommend going to any other one.
The young man who helped made my crazy night a little more bearable.
Friendly and well knowledgeable staff!
The team at this Advance Auto is absolutely fantastic. Shaun is extremely knowledgeable and always goes above and beyond to help with issues. Other parts stores in the area pale in comparison to these guys!!
The staff is very knowledgeable and helpful.
Fast and quick service, however I wish they had a larger variety of batteries in stock.5-stars for Aidan, who was super friendly and helpful!
I was able to take advantage of a free diagnostic reading. I apologize for not getting the salesperson’s name. However, the store was busy, and the salesman with the darker peppered beard could not have been more helpful and kind forwards my son and I, who know nothing about cars. Thank you for making time for us. You were right about the spark plugs and coils, and we were able to get the car fixed under warranty this weekend. We will be back.
These guys are wonderful. They are always willing to help and go above and beyond! I also give them my business!
Love this store! Sean helped me with a diagnostic that saved me alot of money. Also sold me the part that holds my hood up, AND he installed it for me. He said the dealership would have charged $40 for a 3 minute install, and that he couldnt let me pay that. These people are the best!!
The customer service will have me return loyally. Sean was so generous with his time and knowledge. He came out to my car with me to help me and was respectful and kind.
Ordered a battery online, was ready to pick up in 30 minutes and they installed it for free! Hooked my car to a charger so I didnt lose any settings from disconnecting the battery and installed wipers that I had bought elsewhere. I tipped the guy $20 and highly recommend!
I needed a battery tested (ended up needing a new battery). When the test initially wouldnt run, the staff was very helpful in explaining why. After I purchased the battery, despite the pouring rain, the staff were extremely helpful in installing the new battery and ensuring everything worked as expected before I left.They also do a very good job organizing the store and ensuring all the isles are clean when they arent busy with a customer.Overall extremely satisfied.
Helpful and knowledgeable. Willing to help with strange applications. I have an older car that parts are getting to be spare for and they are willing to help with finding the right part or so working alternative. Its also a puts that they tend to carry decent parts. Give em a go!
Super helpful staff, let me borrow tools very knowledgeable. Was there for over an hour cleaning my max air flow sensor and they helped whenever possible. Well run, well staffed, check em out if you need anything for your car
Gets a 5 star rating even if just for the oil change specials. Ive been buying them for years now and dont even consider anywhere else, they are that good. Helps that they have a larger network of stores across the country now, makes finding them easy :)
This location: Very service oriented and knowledgeable; so far and above any of the major auto parts stores Ive been too.
If you dont know what youre doing (like me), this is the place to go! I went here to get my windshield wipers replaced and they could not have been more helpful! They helped me find the right one for my car and even helped me change it. Highly recommend!
Twice my engine misfired, same symptom different problem. First it was an engine coil, then it was the o2 sensors. Advanced Auto does free code scans, and this has saved me so much time and money. Kent has given me solid advice to fix it myself, not once, but both times. Hes a very insightful individual, whos kind and eager to help. He informed me about the loaner tools which saved me another $50. I know I can get parts cheaper online, but with how much money I saved through Advanced Auto I think its appropriate to support this business. The customer service of all individuals at this location is top notch. I drive the 50min it takes to get there, compared to the 20min to get to the nearest shop simply because I know that the service I will get here will not disappoint or confuse matters. I highly recommend this location as the staff is absolutely excellent.
Very helpful staff always treat me great. Right when this place opened I was there and I still go back as often as possible. Shawn and Steve are the best thanks for the great job guys.
Very nice and very helpful. Christian was extremely helpful and friendly. Saved me lots of money by suggesting an easy fix. Much appreciated
I needed help yesterday with my blinker . I sent my son into to speak with a worker .I cant remember his name but he gave my son a tool and he said he didnt feel like it. My son came out and we didnt know what we were doing. So the guy ended up coming out to show us and said it was more than just the light bulb but didnt offer what it could be so that I could fix it . He left without saying anything like disappeared and my blinker still doesnt work . I advise you to go to different advance auto. I used to go to that one every time I needed something for my car. The gut there was ZERO help because he didnt feel like it...his words...
The people are very friendly and helpful. But they are not terribly educated about cars.
They are great!! Very helpful with any needs..
Great Staff. Very Friendly and Helpful. Sean helped me install both headlights and a rear brake light on my Subaru Forester. I will be shopping here exclusively for all my auto needs!!
My biggest take away from this location is slow service. I have been to many auto parts stores and I have never waited so long to purchase a single item. Half the time there is only one person near the counter and most of the time they are on the phone ignoring the mounting line that is forming. Yes the staff is friendly and helpful but they should not be ignoring the customers in their brick and mortar stores. The only reason I frequent this place is because it is conveniently close. I will have to consider going elsewhere as being ignored when Im giving you my money is not okay.
Had a really good car battery-buying experience here. Courteous service. Good prices and central location.
Very helpful and reasonable. My car requires two different wiper blade lengths and they were able to mix and match so I was only charged for one pair instead of two. Free installation took
I want to make this real clear the staff here is very well educated and informed, they will go above and beyond to make sure all your questions are answered. Thanks to Sean I will now be a permanent customer due to the excellent customer service provided.
Awesome customer service. Came out and helped me through an electrical issue with my headlights.
The guy here really knows his stuff and really went the extra mile to help install a battery right before closing on Christmas Eve. I would recommend this store absolutely. They have a big inventory and are honest.
Good service from car guys. Friendly and helpful. Definitely make sure you do your research before asking about advice for anything other than your basic fluids or pads. Was recommended a PS fluid and when I later researched PS fluid I found that specific one eats up gaskets and rack and pinion in Mopar vehicles.
They have had items I have needed about half the time. They try to be very helpful.But the way the store operates, they will not ship in what they do NOT stock without a separate shipping fee. I would expect they get automated delivery from a central warehouse, so why would I want to pay for shipping it separately, for ordinary auto parts?
These guys are all super friendly and helpful. I didn’t spend a penny on my visit today, yet they were outside in the rain running check engine codes for me and giving me advice on what to do. I’ve been to this location a few times and they’re always on top of everything.
Always the best: todays save - disconnect the battery to prevent the car from catching on fire from a failed alternator. They are always willing to help out, get the right part and give good advice.
Nice workers and you should take advantage of free OBDII readings and tool rentals. They definitely should do an inventory check up and organization.
Prices are reasonable
Amazing service. Came in with defective wiper blade in a blizzard, the woman at the counter was very knowledgeable and helped me with everything. Highly recommend them!
These guys are great! Very professional and eager to help. Car wasn’t starting and these guys took the afternoon to help me find out the solution while only charging me for parts not labor or time. Highly recommend these guys if you’re having any car trouble in boulder!
The guys at this location are always exceptionally helpful and I had two coupons waiting to use!!
I frequent this place. Here at least every 2 weeks to purchase oil/cleaning products. I expect to be in and out. Check out is always 5+ minutes because staff answers every phone call and handles their inquiry first. Ive complained about this and was told its the managers preference to serve callers first over people THAT ARE PHYSICALLY IN THE STORE. Why should I have to wait to give you my money or even wait to be acknowledge. Theres never an apology or appreciation for my patience.Im sticking to OReily where theres always at minimum 3 reps behind the front counter. Want to get better? Hire someone that only answers phone calls or route it to a call center.
Very knowledgeable about helpful!
Ive gotten some help here, including getting my check engine light diagnosed. Theyre happy to help and do it for free. They always have great prices in their ad. Theyll also match prices you find elsewhere if theyre cheaper. This is my go-to auto parts store in Boulder.
Best auto parts store in Boulder. The staff was very friendly and knowledgeable. Helped me replace my burnt out headlight for free! Saved me from going to the dealership and getting overcharged.
Best customer service ever replaced my broken snow cable chains and said the regular chains were stronger they are intimidating for me though so helped me in the store by laying out a chain and showing me how to link them up next level service would highly recommended this place!!!
Very helpful staff! If you need a code check to find out whats wrong with your car, just go in and ask, they will help you! The person helping me went above and beyond my expectations.
These guys are my go-to place for auto parts and assistance. They actually carry wiper blades for my vehicle (something Target consistently has failed at doing), they helped with my dead battery when it needed replacing (including free testing to make sure thats actually what I needed), and they recycle old batteries for free. Ill definitely continue coming here.
Chris is a great employee! Very helpful and polite.
The guy couldnt figure out how to work the code reader, didnt try to get help or exchange readers and I got the lovely view of his plumbers crack. Everyone has an off day, Im Hoping this was just one of them because they do have good prices and stock.
The help and customer service was excellent, they check your car if you have a check engine light on, for free!
Easy online ordering, friendly staff, everything was ready when I arrived. My favorite autoparts store in Boulder.
I own a shop in Boulder and these guys are my first call! When we need something out of the norm they will go over and above to get us what we need.
5 stars for effort. Some employees more capable than others.
Good store... Good service.
Every time Ive been in the service has been friendly and very competent. Bought a new battery and they installed it for me at no extra cost, in addition to answering all my questions. These folks are the best!
They replaced my battery and alternator for free. Great people
This place is great. Fast delivery to our shop.
These people know their stuff and provide great customer service. Chad was very helpful to test my old battery which I knew was broken and install a new battery for my car. Even in the windy, below-freezing conditions, he took care and extra time to clean up corrosion from the old battery. The battery price seemed fine, and he recommended some battery washers and grease which Im sure are worth the extra few dollars.
Awesome service! They spent over an hour helping me separate out a wheel hub from a CV joint. Thank you!!!
Good service and prices. Order online for quick pickup and awesome discounts.
I came here to buy parts for my motocycle and car. The older gentleman is was very helpful in trying to figure which parts were best for the vehicles. I like to come here because I ask them a lot of questions.
They are so helpful at this location. I needed help checking my oil and not only did they check it for me, but they also helped me add a quart when it came up low.
Kent was so wonderful to work with! He was patient, intelligent and had a wonderful attitude. He helped me change my battery!
Helpful and genuine employees with a good computer software structure for getting things done
Had to buy a new turn signal bulb and the guy was quick to find the correct part and check me out.
They got everything fir any car
Very very helpful! Every time I go In there the guys are friendly and knowledgeable! Only auto parts store I use :)
All the staff at A.A.P. serve do it your selfers with s welcoming.attitude; for example a shout out to Sean, who has assisted me identify a headlamp issue that another local repair shop missed. Hes assisted me with a trunk part, a driver side mirror such that I knew the steps to take and/or options in which to approach the repair. Other parts shops have basically gotten the part and, maybe, explained the product a bit but not proactively reached out when asked like 30th St. Adv. Auto Parts Boulder.
All three staff members greeted me with smile when I walked in today. Chad helped me choose the right parts and also diagnosed my problem immediately. Great work and keep it up.
The salesman was super helpful! I cant appreciate his help enough!
The best place to go to for easy installs they will help you put in a battery for no extra cost while shops charge $32 for just installation but I suggest tipping.
If you dont know anything about cars, this place may be of help. However, if you do, stay away from this place.The experience started out with phones that were not answered, then asked to hold, and then not picked up again. They apparently do not have enough staff to answer a routine phone call about parts availability. When I went in, the employee did their best to convince me that a universal O2 sensor was the worst possible mistake someone could make with a car. The reality is that a person with any experience at all with a crimping tool, shrink tube, and a heat gun can save a tremendous amount. If you have any experience with repairing cars, go to a parts store that will not try to extract as much money from you as possible.The level of service was far below any other Advance Auto I have used through the years.
Amazing customer service! Definitely my go-to store now and absolutely recommend them to everyone!
You shouldnt steal peoples money in times like these.
If they get the right ppl in there working like Sean or Steve then its good.
Extremely helpful and knowledgeable! Saved me $300! Thank you!
Helpful staff, found what I was looking for with prices being the same or lower than on Amazon.
Better selection than walmart, but insanely busy (Weekday at 9:30am) so if you go in, know exactly what you need and fill out rebates online at home.
I got good service and it was friendly. I highly recommend them over the one north of them on 28th.
The staff is knowledgeable and is willing to go the extra mile for their customers
Good location with a staff who understands the importance of amazing customer service & taking that extra step to ensure my needs were meet!! Thanks Steve, Guy, Sean, Ryan & the other guy....