In all my years of dealing with body shops First Class Auto has been the most stress-free. Bob reviewed the entire process with me and there were no curveballs. He even found a screw in my tire and fixed it at no charge. Best of all: I got my vehicle back on the day he promised. Great company!

Great customer service. Over all they did a good job and they detailed the inside and looked brand new. I would use then again.

These people are the best in the business and I highly recommend them for any and all body work. They have worked on my cars several times over the years and they are always excellent.

My experience was great. I think Yahira ia very professional, nice and knowledgeable.

Great place. Definitely recommend coming here!

Very professional. Car repairs look great. Ill definitely go back but I hope no one hits my car again 😁

Great work. Quick and efficient and they keep you updated on the progress of your repairs. The guy that helped me was super nice and worked with me and the insurance company to get all issues resolved.

Everyone therefore nice. Highly recommended if you need repairs

THE BEST BODY SHOP EVER!!!!

Friendly staff. My car was ready a couple days earlier than expected and looked good as new. They send you a link to a tracker so you can stay updated on the status of your repair. I would definitely use this auto repair shop again.

I had my side panel repaired bi first Class through liberty mutual and they did an excellent job all while looking out for my best interests as I dealt with my insurance companies and other. Special thanks to the woman at the front desk whose name I wish I could remember, she went out of her way to make sure I was satisfied and treated appropriately. Car came back sparkling clean to boot.

Bloody good job!

My 2007 Toyota Corolla got sideswiped. First Class was a preferred repair shop by my insurance, and had good reviews. They estimated a week, and let me choose the week so I could use my daughters car. They did a beautiful job, detailed the car inside & out and even searched for a missing ring I thought I had lost in the vehicle (no luck but they searched really hard). I cannot say enough about both their customer service and their expertise. They are located in kind of an odd area, but the shop is really nice. We discovered a harbor park down the street, so after we picked up my car, we hiked around, and sat on a bench watching the boats in the shipping channel. Highly advise taking the time to stop and smell the sea air after you get your car fixed.

Worked with me to figure out the most cost effective repair possible with my very tight budget.The staff offered 3 levels of repair from complete to sufficient with 3 different prices levels. I felt zero pressure to pick the best and most expensive and felt like they genuinely wanted to educate me on all my options.With Boston drivers the way they are, I know Ill get hit again in the future. Without a doubt, First Class will be my first quote.

1st Class Auto Body is an exceptional business with great caring employees. Have used them handful of times already and each time has had great results. They went out of their way this time around to accommodate us with a rental after having an issue with another rental while they are fixing our vehicle. Jim even had a mechanic come out after hours to try to assist us. Wont be using anyone else in the future!! Thanks again 1st Class!!! :)

Great experience, very friendly professional staff from the front desk to the management. Would definitely recommend.

My car accident was a miserable experience. My brand new Mazda 3 was victim to a hit and run in the middle of the night and then Mazda, the manufacturer, could not locate the parts needed for months. This was my first time needing a mechanic since moving to East Boston, I took a shot with first class based on other reviews. The reviews were all correct, first class auto body was truly amazing. My car was brand new and we were told by Mazda they did not have the necessary parts in stock that were needed to fix my car – they had no expected arrival date and simply told us we needed to wait. Neither Mazda nor the insurance company seemed interested in helping at all, the dealership that sold me the car told me to try to get the car totaled, rather than deal with fixing it. The damage was definitely extensive as my car was parked when hit directly in the rear driver side area, the door and bumper were crushed, the wheels were bent in and the collision caused my car to lift onto the sidewalk where the passenger side collided with a city parking sign.First class was proactive and helpful they said all along they were confident they could fix the car, it was just a matter of locating all of the necessary parts. They communicated with me almost weekly and were very active in trying to locate the parts from Mazda – they called Mazda themselves repeatedly asking for the parts. Jim was always honest and upfront with me, my car was in their shop for almost three months waiting for parts and he continued to provide status updates and showed honest effort and intentions in getting my car fixed asap.When the parts finally came in Jim indicated to me that my car would be priority number one and he would work to get it ready to go as quickly as possible. As we neared completion Jim again communicated with me almost daily as he wanted to make sure the car was perfect when ready. I Could not believe how the car looked when I finally picked it up. My wife and I both noted that it looked exactly as it did the first day we got it, maybe even shinier. The car was spotless inside and out and drove perfectly. Would recommend this shop to anyone in need of honest and good work. Tons of appreciation to Jim and the rest of the shop for the help, professionalism and communication and of course the quality of the work!

1st Class Auto Body lives up to their name. Superior quality service, customer service & experience. I would highly recommend!

Just picked up my Malibu today and I couldnt be happier with the body work done on my car....and as a extra bonus they detailed my car with perfection...its looks like its fresh off the showroom floor!!! Thank you 1st Class Auto Body!!!!Sincerely, Gloria

From start to finish a completely satisfying experience. Michelle and Bob are professional and efficient and very easy to deal with. The quality of workmanship is excellent. Highly recommend. Comparable to high touch boutique service.

Great staff all around. Solid environment and very good on time. They even have rentals. I only go to these guys for anything auto body

Wonderful experience having our car fixed by 1st Class Auto Body.All work completed on schedule as estimated and the repairs were phenomenal. When we got our car back, it looked brand new!

Love them best customers services ever

For me best place in the area of boston nice Secretary. manager. supervisor. good sensor humor also serious about their jobs they work excellent on your car no complaints.

Got new brakes at a great price and very friendly and helpful employees!

I wish it was first class customer service.I dropped my car off with a damaged bumper and an estimated week of repairs, only to find out on the estimated completion day that no parts arrived at the auto body shop and they were still working on it. Which is a major problem since Im an Uber driver and use this car for work. So I was told that my car would be done by the following week (today). Just called them first thing in the morning of my newly scheduled completion day and now theyre still working on the car and hope to have it done by tomorrow. Clearly this is a giant problem since I have been out of work for 2 weeks now due to the slow progress on the car and havent been able to support my family. I plan to call again later today to make sure its done by tomorrow, which is now 2 weeks since I dropped the car off at the shop. I understand it could be difficult getting parts for a brand new 2017 car but just making up completion dates not only messed up my work schedule but might just leave me homeless due to lack of income. Very disappointing.

They do a good job

The entire staff is extraordinary!!!😀👍🏻.....

Good attentions