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South Bay Auto Body
1176 Massachusetts Ave, Boston, MA 02125, United States
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South Bay Auto Body
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Ja
Review №1

Danny is absolutely A+Great communication and professionalism, the car was fully hand washed before returned, Danny works fast and does a GREAT job, not to mention THE BEST rates in townDefinitely go to South Bay Auto Body!!

Co
Review №2

They will waste your time! I should have known not to bring my car there after my husbands experience. He put his car in the shop and they constantly kept pushing back his return date. I went there anyway because it was close to my home. Big mistake. Apparently the owner was not there so they called him on the phone. He assured me he would be there in 10 minutes. I asked if that was a real time frame. He said yes and had me wait over 40 minutes. They just want your money. Dont respect your time.

Br
Review №3

I never write reviews for anything, but this shop went above and beyond for me. Needed a rusted panel removed from underneath my car. Not only did they squeeze me in on my lunch break while they were super busy, but they also wouldnt charge me for the service - even though it was more difficult than I expected and offered to pay. Truly genuine location and great quality of service. Rare find at auto shops these days! Highly recommended. Whole staff was great.

Le
Review №4

Great customer service! Got me in quickly and had the job done within fifteen minutes. Highly recommend!

Ca
Review №5

Amazing service. Friendly, trustworthy and proactive.

Fe
Review №6

Danny is the best!! Quality service and so professional!! I will always bring my car there and will refer my friends!!

Du
Review №7

Needed my flat replaced, they werent bless to provide a tired but they put my donut tire on for free! I really appreciated it

Di
Review №8

They were very caring and very polite. Please do not hesitate to get your service with them. Because they are very honest and very good at what they do.Thank you very much!!

Mo
Review №9

My car was side swiped and Danny and his team repaired not just the part of my car that was covered by my insurance, but also buffed out huge scrapes from when I foolishly used a solo cup instead of a snow scrapper on the hood of my car months prior. It did take longer than I thought it would to repair - mostly due to my insurance company and backordered parts, though the end product made it well worth the wait. He also helped me greatly with the rental car. I am new to the area and am grateful I came to South Bay Auto Body.

Na
Review №10

Danny’s work is a 10/10 I highly recommend visiting his shop! Top quality job, prompt service, and professional

Wi
Review №11

First and foremost I’ll never bring my car anyplace else. Danny is a solid guy I drive a Corvette on short notice after it was damaged he said bring it in tomorrow I dropped my car off the next day and boom. Entire car as if it just left the lot a honest sincere gentleman who takes care of his customers like family. I’ve dealt with Danny on three occasions this year all have been great experiences. When my Lexus was damaged he made my car brand spanking new I completely fell back in love with it. If you want a shop that knows how to deal with high end or and class of car you will never need to look any further. His crew of guys are perfectionist at their work if somethings not right they are not just going to give it back they will go out their way put in the extra work to satisfy the customer. Hands down best shop I’ve ever dealt with.Will JThanks Danny!!

Se
Review №12

Hey people these guys are amazing at what they do. They’re very friendly and professional. I brought in my 2015 Scion tC and it came out looking like brand new.

Ca
Review №13

I highly recommend South Bay Auto Body for everyone’s car needs. They were professional and helpful. I had my front bumper fixed in a day for a very low cost. I will definitely go back!

Sa
Review №14

Danny is a very nice guy first of all. But the people do did the work on my car the first time taped the plastic piece above the wheel instead of changing the whole thing. Mind you insurance was paying for it. I came back and they fixed it. Giving them the benefit of the doubt, I went back after someone hit my car and dented the whole passenger side rear door. I had to replace the whole thing. The door was not installed properly. Worst job than I imagined! I gave it two stars because Danny was super apologetic the first time and because he ended up fixing the problem.

Cr
Review №15

Danny and all the mechanics working there were all so welcoming and so nice. I had a flat tire and he was able to accommodate me with no problem and no hesitation. He understood it was my only way of getting home and was able to get me in an out less than 20 mins. Honestly cannot describe how great they all were, any problems you may have they are more than willing to help you out. Best service hands down.

Je
Review №16

Gracias Danny por todo! I been coming here for a couple of years now and never been disappointed! Best shop in town, best Custumer service! They the best 🙌🏼

L
Review №17

My car will not turn on after having it back a little over a month now !! HORRIBLE SERVICE !!!!!!! Need work on time management one and half week turned into 2 MONTHS and no one picks up the phone after a while they block your number . INSURANCE PAID FOR THE JOB AND THEY LIED about the amount and damages LIED ABOUT SO MANY THINGS BECAUSE IM FEMALE AND THOUGH I DIDNT KNOW ANY BETTER my uncles are mechanics so i know enough not to get played...dont go lie to the customer about THINGS JUST BECAUSE YOU ASSUME THEY DONT KNOW THE TERMINOLOGY ALL OF THEM ARE PROFESSIONALLY TRAINED LIARS !!

Ca
Review №18

Highly recommend bringing your car here. I am extremely satisfied with my paint job. Danny was very good at communicating and making sure I got best deal possible.

Sh
Review №19

My license plate fell off and I got so frustrated trying to put it back on myself. I brought it over to South Bay Auto Body and they immediately replaced all the screws and put it back on securely at no charge! They are the nicest and most helpful people ever!

Se
Review №20

They do great work, great customer service, and gave my car back with a roof that’s nice and reapired. They’ll take good care of you.

Ta
Review №21

The guys down at South Bay Auto Body are incredible. I’ve brought two different vehicles to them now and both came out better than new. These guys have my business for life. I highly recommend them! Thanks!

Ch
Review №22

The guys here are great! They did me a huge favor and were so kind. They quickly fixed my tire without a problem even though they dont do that there and were so sweet about it. Great people, great service. Highly recommend!!!

N
Review №23

Im a loyal customer of South Bay Auto Body! This Auto Body Repair location is about 35 minutes away from where I live, and let me tell you is worth the drive to drop my car for repairs here. Danny, the owner and his employees are great at what they do! Fast and Friendly Service! Im always recommending all people that I know for their cars repairs to go to South Bay Auto Body! I have brought my car here two times already for work and let me tell you, Danny will take care of you in a matter of minutes! In other words, they are extraordinary at what they do!

Ma
Review №24

I was referred to Dan in SBAB, by Herbie from D&L because my door need it to be fixed before, my car can passed inspection. I can say, the wait was worth it. Dan and his team work wonder, and the work quality was absolute outstanding. I was speechless, and now I know where to take my car from now on. I highly recommend SBAB.

Sa
Review №25

South Bay Auto Body is awesome!!! Danny and his sister are super helpful, very nice, and accommodating. Basically I dropped off my car, placed one phone call to my insurance agent, and they literally took care of everything else! Got me in a rental car, worked with my insurance, and kept me updated through the whole process. On top of that incredible experience, Danny was able to work his magic and save me $400 on my deductible. Incredible!!! The actual body work is superb -- my car looks brand new!

Jo
Review №26

Everyone Ive interacted with at South Bay Auto Body has been very friendly and helpful. Customers are treated almost like family here, which is unheard of in the Auto industry. The techs do great work and are proud of what they do. Danny has a great understanding of what repairs will cost and works with you to get your car back on the road without paying an arm & a leg.The only issue I have is you need to stay on top of your repairs and check in at times; this shop is high volume and very busy. I still give them 5 stars because when you do touch base, they quickly get repairs back on track and actually treat you like a customer instead of an annoyance, like most body shops. I highly recommend South Bay Auto Body

Li
Review №27

My car was parked in front of my place I got hit bye someone when my car was parked hit and run south bay auto collision brought my car looking brand new!!!! Thanks to all at south bay collision fast service and very nice people working if you need your car fixed just go to south bay collision they will take care of you thanks again .

Br
Review №28

The other day my tire was completely flat and this was the closest place I could find. Although they don’t fix flat tires, they were more than helpful and gracious. They fixed my tire right away and I was out of there in no time. Everyone was friendly and professional. They told me if I ever had any issues with my car to feel free to stop by. I would definitely go back and encourage others in the area to do the same!

As
Review №29

I had the best experience with Danny and his team. I live in the South Boston area and my car was side swiped while parked with no note left from the responsible party. As soon as I called Danny, he was incredibly compassionate towards the situation. He took his time to explain to me what exactly needed to be done and how insurance is handled (given that I had no prior experience with car accidents). His prices are unbeatable and beyond reasonable. My car was at South Bay for a little over a week, and Danny was very easy to get in contact with and kept me in the loop the entire time on the status of my car in terms of insurance coverage and timing. When I picked up my car, they had not only washed the exterior but interior as well (SO nice)! They had even buffed out some scratches on other parts of my car that werent a result of the accident. Everyone was so friendly and awesome - I really could not have asked for a better experience and I will definitely be sending every person I know to South Bay when it comes to car repairs. Thanks again, Danny!!!

Ma
Review №30

First of all I came in the business and got immediate attention by co-owner Danny. He knew just what my car needed. The company arranged my rental car and guided me through the process to completion which included a detailed cleaning and my car and I felt brand new! Love this shop for its professionalism and level of service! Highly, recommended! Kudos South Bay Auto Body!

Ma
Review №31

Great customer service from these guys, from beginning to end. Daniel who is in charge here made sure that everything was handled in a professionally and timely manner. Highly recommend this shop and their crew for any auto body repairs, simply the best!

No
Review №32

Had to replace my entire door and Danny and his team took amazing care of me. Friendly service, amazing prices and fast service. I needed my car done in crunch time and he made it happen. To add, it was returned to me spotless and in even better condition than what I dropped it off in. Thanks again! 10/10 (Im an actual customer if that helps)

Is
Review №33

This was one of the best experiences Ive had working with an body shop/ auto repair business. I worked and corresponded directly with the owner who streamlined the entire process making my experience easy and stress less. The staff was friendly and knowledgeable. I would recommend South Bay Auto Body to anyone and am happy to have worked with them!

Na
Review №34

For the Past 8 Years I have been getting my car serviced at South Bay Auto. From a cracked Bumper to painting my entire car I have had nothing but the BEST EXPERIENCE. Over the years they have serviced at least 3 of my vehicles in one way or another and each time my car is returned to me looking and running better than the day I bought it! No transportation? They will pick you up, or even drop off your car too you. Their customer service is AMAZING and I can attest to every experience I have had as a customer being a GREAT EXPERIENCE. All of the employees there are phenomenal, but I have to take my hat off to Danny. HE IS THE BEST! Danny is patient and will walk you through the process from the damage done to the repairs that need to be made to your car. He always keeps you in loop and is ready and willing to explain anything that you may not understand. For me, services like that go along way. It is truly a blessing working with them and I send everyone I know to South Bay Auto. They will have a FOREVER CUSTOMER with me.

Le
Review №35

I would like to first say that I rarely write reviews, but the customer service provided over at South Bay Auto was beyond phenomenal! A month ago my car was victimized of a sideswipe hit and run while I was at work. Luckily a very kind lady left me note claiming to see the whole incident. After insurance procedures, I originally went with Boston Body works because of their also positive reviews. However the experience felt very generic, and scripted. South Bay Auto truly was an unique experience. I was greeted by an awesome gentleman named Danny. He first shook my hand, gave laser focus on my situation, and provided me a very descriptive explanation (that was easy on the ears) on the repair procedure. When South Bay Auto was finished with the repairs, my car literally came out looking better than before my incident! Danny and his team went above and beyond what I expected for my repairs. The whole experience got me writing a novel on this review. Without thinking twice, this is definitely the first place I will go for any future repairs!

Ca
Review №36

The service here was amazing! Came in with a bumper that needed to be re-attached, and they were able to fix it for FREE! On top of that, they made sure I was able to pick up my car even after they closed since I could not get there in time. Will 100% be coming back in the future for any work I need done! Thanks Danny!

Je
Review №37

Danny and his staff are great mechanics! They did an amazing job with repairing my bumper and I was very pleased with their professional service. They are all very accommodating and made themselves available to answer all my questions which was great. If your having car troubles I would strongly recommend going into Dannys shop. You wont regret it! Overall the experience was very positive.

Ta
Review №38

Danny and the guys at South Bay Auto Body are the BEST! They have the BEST customer service and make you feel like family. This was the first time I used them but I am definitely going to be returning if I need any body work! This place gets a plus 5 review!

Pa
Review №39

Danny and his team are fantastic and their customer service is unparalleled. I went to them after damaging my cars side-view mirror with a lane watch camera. Whereas the dealer was charging me an absurd amount to replace it, Danny and his team promptly repaired it and most importantly, they didnt try to rip me off! I highly recommend South Bay Auto Body and especially recommend Danny for his excellent customer service.

Je
Review №40

Danny and his team were great! They made a difficult process simple. They also kept me updated every step of the way. I felt confident they were doing everything they could to get my car back ASAP. My car came back beautiful, it looked like a new car. I live on the south shore but will bring my car back if I run into any issues down the road. I’d recommend them to any friends or family.

Or
Review №41

The best body shop in entire Massachusetts. With incredible customer service, specially highly professional and fully certified crew. I truly recommend you to visit this place where quality of work and the service are priority.

Ka
Review №42

I am the owner of 2017 Honda Accord and they left my car better than new! Great communication and customer service! I will come back and recommend every time.

Mo
Review №43

Danny was such a pleasant person to work with. I got a flat tire and he replaced it on the spot for an amazing price. He is now my go to guy for any issues with my car. Thanks Danny!

Kh
Review №44

I own a Honda Accord Coupe in dark grey and was hit from behind and needed to get my car fixed with convenience and great customer service. I went to Danny and he truly cares for his business and his clients. The liaised everything between the insurance company all the way to returning my rental car for me all I had to do was get off work park the rental get in my now perfect car and go. Thank you for the convenience and the help with getting the claims paid and work done on my vehicle. I am very grateful and loved my experience am already recommending them to everyone I know.

Le
Review №45

Highly recommend to anyone in need to get their car fixed! They did a great job on my baby and the staff rocked! Love this place

Ca
Review №46

For about 3 years and running, the guys at South Bay have been nothing but precise with my repairs. If I ever had an inquiry they were quick to find numerous solutions. My expectations are always exceeded because they dont just fix the repairs, they treat it as if it was their personal car. No shortcuts just hard labor found locally. Appreciate the work on my Audi and you have my future service.

Ca
Review №47

Danny and his entire team did an amazing job and were very helpful in everyday. From renting a car to explaining the insurance process. I would trust them and go back to them if I ever had any other issues in the future.

Ea
Review №48

South Bay Auto Body is hands down the best auto body shop in Boston. The level of service that Danny and his staff gave me is absolutely second to none. I had dings all over my car from a hail shower and they went way above and beyond. When checking in on the status of my car, Danny even took my call and he was out of the country on vacation. If you ever need an auto body shop, look no further!!!

Va
Review №49

This shop was awesome and they brought my baby back looking to same way I bought it was well detailed and Danny looked out for me make sure I got to work the whole time awesome shop thank you so much!!!

We
Review №50

Danny and his guys are absolutely amazing!!! I managed to put a good dent into my trunk/bumper and didnt go through insurance (nothing was wrong with the other vehicle and I have too many points on my insurance). Thought it would be the end of my Goldie, but Danny worked it out so well I was happy to spend the money to get her fixed. Took slightly longer than expected, but no complaints here-I was kept in the loop the entire time and quite honestly, it was probably better for the world that I was off the road for a bit. I swear the car looks better now than it did before the accident. Would absolutely recommend this place 110% and theyve got a customer in me now for life!

Ph
Review №51

My car got rear-ended badly a few days back, and Danny and his team carefully worked on the car to make it look brand new! No complaints whatsoever. I was also very satisfied that Danny and his team were available to answer questions that I had. It was very obvious to me that this company values good, detailed work and great customer service! Five stars for this one! So if anything happens to your car, make sure to check in with these guys first

Do
Review №52

My overall experience with At South Bay Auto was an amazing one! The customer service from Danny and mechanic were great and I was on my way in about 15 mins. Come here for great service! Thanks again Danny.

Ca
Review №53

I got my wheels stolen in August and since this was the shop that my dealership used, I ended up here and Im SO HAPPY I did. South Bay Auto Body did an AWESOME JOB repairing the damage that resulted from the theft despite a recent hail storm that had them very backed up. A couple weeks ago I was rear-ended and the first person I called was Danny at South Bay. He is incredibly nice and accommodating and Im so happy I know a guy in this industry that I can truly trust! Danny and his staff do an excellent job and your car comes out looking like new. I wont go anywhere else at this point and I highly recommend South Bay Auto Body to everyone in the Boston area.

Sh
Review №54

#1 body shop in Boston. They do high quality work and accept bids from insurance. They do auto detailing too.

Ga
Review №55

Danny and the staff are extremely professional and deliver on their promises. My car was fixed in timely manner and it looked fantastic. This is my go to, and recommend it to everyone! Thank you South Bay Auto Body for the exceptional job and customer service.

Sa
Review №56

Danny has helped me & members of my family numerous times. Each time I have used South Bay Auto Collision it has been a pleasant experience. Danny took the time to walk me through the entire process, he kept me updated and informed on all happenings with my car and made the rental process seamless. He is always available and eager to answer any questions/concerns I had (even when I called him EVERYDAY). Danny has always been very kind and helpful, is extremely knowledgeable & fair, and each time I have used South Bay Auto Collision I have been pleased with the outcome of my car. I would absolutely recommend using South Bay Auto Collision to anyone in the Boston area.

Ch
Review №57

Danny and the rest of the staffup there are great! Very happy with the work done on my VW (perfect). Car was returned to me way faster than expected, and they even took my rental off my hands for me. If you need any work done in the Boston area these are your guys! Highly recommended 5stars.

na
Review №58

The best customer service that can be provided .Very professional, and get the job done in a timely manner. They communicate with you every step of the way, and last but not least they did a great job with my car, looks like its brand new and just left the dealer.Im beyond happy, and satisfied.. I would definitely go back and refer them to friends and family, hands down.

Gr
Review №59

Danny and his team provide excellent customer service. I am very pleased with the service they provide. I badly scraped the side of my car on a concrete pillar in a parking garage one morning and I had a quote from Danny by lunchtime. He offered me different options for fixing the damage and worked with me to figure out what was best for my situation. He offered to help with a rental car and made sure I was taken care of. He delivered on his promise of time, quality, and cost and I deeply appreciate that. I highly recommend Danny and everyone over at South Bay Auto Body!

Si
Review №60

At first I was skeptical because being a woman going to a mechanical shop, my fear was getting charged for things not needed and just getting beat out of my money in this case I had a insurance claim and Danny one of the main guys there was so nice and honest and knows what he is doing I have told all my friends and now who ever reads this go there the work is awesome I havent had no problems I even plan to go back for added things Danny you rock!!!

Li
Review №61

Everyone is very helpful at South Bay Auto Body! Very fair pricing, went above and beyond to work with my schedule for drop off and pick up of my car. Highly recommend this place, was in and out!!

El
Review №62

Great place! Friendly staff got my car done perfectly. Just as good as new! Danny made sure my car was taken cared of. Thanks a lot!

Sa
Review №63

Great experience. My husband took to car over to the shop and they gave him a quote on the spot and made an appointment for two days later. They fixed my right front fender for a faction of the cost that I had been quoted by another auto body shop. Excellent customer service...

Ar
Review №64

Horrible experience very dishonest and disloyal place. Brought in a front bumper to be painted and placed on my vehicle and was told that I would have it painted and placed on my vehicle in two days. A week later and several calls I finally got an appointment to place my bumper to find out my bumper was never painted and was apparently cracked. Their best response was that they could find me a bumper for a good price and have it done that same day but it would cost me-of course. Wheres the honesty people -really?

Na
Review №65

Very friendly guys. Theyve helped me fix dents, detailed my car and minor fixes to the interior. One stop shop, all within the expected time frame and at a fair price.

Pa
Review №66

Super happy 😊, good job, they gave me my truck like new..customer service is also first class...

An
Review №67

Danny helped me out without a doubt My Car looks like I just drove it off the lot 😍... Truly Amazing service the communication is always on point this is my second time around and I will definitely return and recommend ❤️

Sa
Review №68

I have to say I was pretty skeptical cause who hasnt face deception before? But Danny and his crew delivered what they promise. Im pretty content with the job they did, and I would recommend his shop in the future.

Rr
Review №69

Very happy with the service I received at South Bay Auto Body. My 97 Honda Civic got rear-ended and the trunk would not close. After receiving several estimates in the upper thousands, and not receiving coverage from my insurance company (the responsible party left the scene of the accident), I was almost ready to part with the car and had considered donating it. I had seen the South Bay shop on my way to work before, so one day I figured I would stop by and get one last estimate. To my delight, Danny said hed help me out, gave me some options and fixed it for a reasonable price! As a result, my reliable Civic continues to grace the roads of Boston, without a bungee cord to hold the trunk down. The work took a bit longer than initially estimated due to the 4th of July holiday, and the shop appears wicked busy all the time, but Danny gave me timely updates and was easy to reach on the phone. I recommend his shop.

Be
Review №70

They are the best of the best, they did a outstanding job on my BMW, customer services that u deserve, highly recommended....

Le
Review №71

Excellent friendly customer service! Always available to answer any questions pertaining to your damaged vehicle! Thanks South Bay Auto!

Ja
Review №72

Great people! Makes you feel welcome and always takes care of loyal customers. Highly recommended!

El
Review №73

I cannot stress enough how bad this place is. I took my car here to get “fixed” after a car accident, said it was going to be done after 2 weeks... 2 weeks go by, I called and no one answered it’s like they kept ignoring my calls. 3 weeks go by and they say “it’s still getting fixed” 2 months go by and I had just about had it with them, I saw the reviews on here and read that other people had the same issue with them, so I went to go get my car and turns out they weren’t going to fix it! After 2 months !!! They said my car was going to get totaled after 2 months having it there they tell me that. They said “we’re going to send the money back to the insurance that they gave us to fix it” and till this day they haven’t yet lol! Mind you this happened in June, and it is now October! I’ve been calling them and they still won’t answer. This place is legit trash definitely not a 4.5 star wouldn’t recommend it to my worst enemy.

Do
Review №74

Worst auto body shop i have ever gone to please do not go to this shop. Car wasnt done being fixed for a month and a half and the guy promised two weeks. I came out of pocket a lot more then i thought i would. Wouldnt recommend this shop to anyone to go there. terrible communication on the owners part. Really terrible experience at this shop and would never bring my car there again.

Mi
Review №75

If I could give this place 10 stars, I easily would.Danny and his staff do an excellent job with my Audi A4.They did more than I ask them too do in my car .Thank you Danny and South Bay Auto Body for the awesome job. Best Auto body shop in Boston.

Va
Review №76

Im very happy with the Service that South Bay auto have me they treated me with very very good services Im very happy and will recommend them to all my friends.

Ni
Review №77

Great Experience at Southbay Auto Body!! They got me into a rental and back into my car in a little over a week!! Great Service!!! Great Job!!!! My BMW looks brand spanking NEW!!!!!

Ma
Review №78

Very very professional work excellence

Sc
Review №79

Danny and his staff are very friendly 💕they do a great job

ju
Review №80

Best auto body shop in BOSTON amazing work with out a doubt couldn’t have gotten a better job done anywhere else thank you guys I can’t say it enough

ni
Review №81

Amazing quick service and helpful employees! Would recommend to anyone in the area!

Is
Review №82

Couldnt believe how well the paint job matched my original paint. Very professional staff. Danny is great. I definitely recommend this shop to everyone.

Ni
Review №83

I absolutely have to say Danny and Francisco must have their friends writing most of these reviews. This place was horrible and slow on top of that. In fact, my car was abused while in their custody. I wouldnt take my dog here.

It
Review №84

Do not bring your car here if its the last place in Boston. Because im female they expect me to not understand the nature of the business, they will talk circles around you and make excuses as to why your car is not ready on time, One week turned to three which then turned to four. The Geico adjuster came to check the car at which time non of the engine lights were showing, fast forward a week I pick up the car almost every light on my dash is on the car is making very weird noises whenever i brake this is all after the check was collected so i was told i had to pay out of pocket for further expenses that had nothing to do with the original issue. There are too many shop options in the area. No reason to return to a shop where customer service is not a focus and theres lack of attention to detail in their work.

Su
Review №85

I had first heard about them from a friend who did a complete makeover of his Merc there and it was impressive. So when my Mercs front bumper got damaged, I requested a quote. The price was reasonable and Danny promised to get the work done in much less time than the other shops. Did a great job with my front bumper. Also touched up on minor work even without my suggesting so.I was initially skeptical of doing any work besides the Merc dealership I go to. But I am blown away by their exceptional customer service!!! My car looks flawless now. :) I would definitely recommend and go back to this place in future if my car needs any work.

Mi
Review №86

My car looks awesome..im so happy I was referred to u. Danny ur the best!!!! :-)

FF
Review №87

You guys go above and beyond. Thank you for being so professional and dependable.

Al
Review №88

After I got into a car accident in January, I took my car here to get fixed based on the good reviews and close proximity to my apartment. At first everything seemed great, Danny returned my calls when I left voicemails and was always friendly. But then things started going a bit down hill. I stopped getting phone calls with updates and found myself having to consistently call and ask what the status of things were. In addition, originally I was given an estimate of getting my car back in about 2-3 weeks - I didnt end up getting back until the beginning of March, when it had been there for six weeks, almost seven. I recognize it takes time to order parts, other projects come that require more attention, etc. My biggest issue was that I was told my car would be ready on multiple occasions, and then when I showed up, I was turned away for one reason or another without my car. A few times the wrong rims were sent - fine, that happens, but then I started getting told that they were waiting to do the alignment. I finally had to insist that I pick-up my car because we were moving out of state. When I did, I was told everything was fixed and fine...The body work done to my car was great - very well done, no complaints there. However in the process of fixing the body of my car, it is clear the team tampered with/did not properly fix other parts of my car, which have now caused serious damage:1. Probably most importantly is that since getting my car back from this shop, whenever it rains heavily, the front seats become absolutely soaked - seats and the floor. Yesterday I got into my car after work, and the floors were soaking wet. The passenger seat floor had a puddle of water. Before taking my car to this body shop, I have NEVER had this problem. Im not sure if they didnt put weather stripping back on the door after they painted it or what, but it is a serious problem. The car now constantly smells and the people we brought it up are concerned that is has molded, meaning the carpet has to be entirely replaced.2. Probably equal important is that the alignment on my car - which was one of the reasons I had to wait to get my car - was never done. Whenever I go over 50 mph, the wheel on my car shakes uncontrollably.3. The most interesting thing I noticed after getting my car back from the shop was that the buttons for my electrical sunroof were no longer working/had been switched. The button I would normally push to open the sunroof doesnt work. The only way to get the sunroof to open is to press the same button you would push to get the sunroof to tip up. Hmmm... What is most baffling about this is that none of the work my car needed was electrical, it was all body work. So, why if the team only performed body work on my car, is an electrical thing all out of whack.To be clear, since getting my car back from South Bay Auto, I have not gotten into any other sort of car issues that would cause the issues I outlined above. Not even a flat tire so I cannot help but wonder what the team at South Bay Auto did/did not do my car. By the time I was begging to pick it up, it had been there for nearly 7 weeks. And when I did pick it up, I was told everything on the car was fixed.I dont know what happened here, but let me tell you, it aint good. I would never recommend this place to anyone based on what Ive been dealing with since I got my car back. Picture below is the passenger side floor when I got into my car yesterday, after it had rained all day.

ny
Review №89

Had the best experience..Danny and this team worked wonders on my car... Left happier than ever..

ha
Review №90

Went to get my car fixed got my car back and they broke somthing else on it and didnt tell me about it when I found out about it they said another auto shop broke it, when their worker told me they did it by mistake .... Also if you pay attention hes a scanner makes his own recipes and over charges customers so pay attention!!!!

Ta
Review №91

Nice people Good customers Service

ja
Review №92

I went there to get my car door fixed when someone backed into the side of my car,and they treated me like family.they did an excellent job I would recommend them to anyone.You cant even tell anything happened to my door....Thank you Danny and Francisco

An
Review №93

Worst place ever

Information
100 Photos
93 Comments
4.5 Rating
  • Address:1176 Massachusetts Ave, Boston, MA 02125, United States
  • Site:http://south-bay-auto-body.business.site/
  • Phone:+1 617-436-5300
Categories
  • Auto body shop
  • Auto repair shop
  • Car detailing service
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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