My wife and I found out during our test drive of the ID.4, that we were the first to test drive the demo model at Moffitt. I have driven numerous EV’s and I will say, I was very impressed with the ID.4. Trenton was our salesman and he knows the car! I’ll start with the look. It looks nice and the lines remind me of my wife’s current car from a different brand. Interior is nice. I wouldn’t call it luxury but it’s very nice. The seats are very comfortable. At first glance I thought they’d be firm but they were not. Front seats are both electric and have a massage function and it was really nice too! If you worry sometimes about parking in tights spots like parking lots or even at home in your driveway or garage, this thing has the tightest turn radius I’ve seen. We went to a parking lot and I turned around a light pole with a concrete base . I was literally 3-4 ft away and in a perfect circle . The air condition is instant cold. No waiting for it to cool. Same for heat. Heated steering wheel and seats. They had just gotten a software update and the Infotainment system worked very well. It was fairly easy to navigate. You can use voice commands or buttons on steering wheel to navigate through the infotainment pages as well. The only thing I noticed was a slight delay in the voice command. If I said, Hello ID,” the screen immediately showed a response but the audible “How can I help you” took a few seconds. No big deal. The haptic controls worked very well. Excellent sound system. Plenty of USB C and USB A connections. A wireless charging pad in center console. Ambient interior light and you can set any color you want. The sunroof was a great touch. You have a cloth like motorized sun visor that you simply swipe forward or backward to extend or retract. (See photo of overhead. There’s a recessed channel that your finger slides back and forth to operate it) Here’s one that was different. At the base of the windshield where the dash meets it, there is a light bar that spans the whole dash/windshield. Maybe an 1/8-1/4” thick. It will light amber for caution and red for impending collision. If your navigating with the onboard navigation system, that same bar will flash (blue) left to right or right to left prior to an impending turn. Shifting was a breeze. All your typical controls on the steering wheel. Headlamp and defrost controls are haptic switches/buttons on the left side of dash below air vent. Overhead lights are capacitive. Touch once they come on full bright. Touch and hold and they dim from full bright to off. Release your touch at any brightness and that’s where it stays. Touch again and it turns off. No Frunk, but plenty of space in rear cargo. You can wave your foot under back bumper to open lift gate or push the button in the lift gate. Like most, you can adjust the opening height by pressing the button on bottom right side of lift gate at the height you like. Driving characteristics were great. Tight steering. (Like most European cars.) I did not notice much body roll when cornering. Smooth ride and very quiet. This vehicle is a demo vehicle but you can order them. I suspect the ID.4 is going to be a hot selling vehicle. I highly recommend it. Trenton, thank you very much for your time and knowledge. It was a pleasure driving the ID.4! For those not familiar with EV’s, you can get a federal tax credit of $7500 and LA offers a $2500 tax credit as well.Tim

Had the best car buying experience we have had! Madison was so helpful and friendly! She truly made this process so easy and fun! We will definitely be back to see her in the future!

Had a great experience and my salesperson, Madison Davidson, was so helpful and knowledgeable! Would definitely do business with them again. She made the process so easy. Thanks again, Madison!

I am not fond of the many of the people at this dealership but Jennifer in the service department has a very big heart and service skills that cannot be topped.

I haven’t financed a vehicle in 15 years. I recently expressed interest in a Volkswagen atlas. The salesperson I was assigned to had only been with the dealership for six months. Let me preface this by saying that I might be a difficult person to deal with in a sales situation. I’m quite certain she didn’t know what to think of me. I challenged her from the beginning but she remained professional. In the end she found me the vehicle that I was looking for and it was a very smooth transaction. Hats off to Madison at Moffitt Volkswagen.

I really love this dealership! I filled out a credit app online and got a phone call from Trenton that I was pre-approved for a new car! Thank yall so much!When u go ask for Trenton!

If I could give 10 stars I would!! Absolutely perfect buying experience from start to finish. Madison was so helpful, knowledgeable and friendly! This is my 4th new car to buy from various dealership and Moffitt Volkswagen & Madison are my absolute favorite! Go see them!

We were in the market for a used SUV with lower mileage and right now that can be a challenge. A VW was not really on our radar. After talking with Kade, we came and looked around. Ethan met us with a smile and took some time to get to know us and what exactly we were looking for. We drove an Atlas and Tiguan and ultimately decided on a TIguan. I did want to make sure of my decision so I asked Ethan to show me something else in their used cars that was comparable and he graciously did so. I am in love with my brand new Tiguan and would highly recommend Moffitt and Ethan Harris to make the easiest, most enjoyable and most professional car buying experience in the SBC. Thank you Moffitt!!

I was on a road trip and needed my Adblue DEF refilled and the light reset for my VW Passat TDI. Not sure what they did but they didn’t fix it and only made it worse. Had to bring it across to Mazda service department. Bad customer service too, not very friendly. I work at a dealership so I know how it can be sometimes but don’t even bother coming here. If traveling north, wait till you hit ORR Volkswagen in Texarkana they will get you right.

Worst experience! Will never use shop or buy from this dealership again.Poor communication. They severely under estimated how long it would take to repair my car. They did issue me a demo car to use three days after they said the work would be complete. When I arrived to pick up my vehicle (a week and a half later) I noticed that my side mirror was cracked, the door panel had not been put back on properly, and my door panel was greasy. My phone charger was also missing. The shop claimed that the door panel was on correctly. We had to argue with four different people to have a mechanic act frustrated and tell us nothing was wrong. My husband finally popped it into place. This was after they implied that the door panel was out of place before I brought it in. The treatment for the money I spent was a complete slap in the face. Go anywhere else.

Our sales person Ethan Harris was Extremely knowledgeable and very professional and well mannered. Mr Harris was the Best salesman I have ever had in the last 7 new vehicles I have purchase. And the Entire Moffit staff was very nice and professional. Even Susan Moffit came in and said Hi. To me that means a lot and seems like she really appreciates my business. So I say thank you very much to Moffitt Volkswagen for making me feel comfortable and at ease purchasing this Beautifully Awesome NEW Atlas Cross sport Sel R line for my Fiancé. Her SMILE IS WORTH EVERY DOLLAR!!!!!!

Drive up on the Moffitt Volkswagen dealership lot, to check out the Atlas’s CrossSport was in the lot for about 20 minutes this trip came once before I. The past my daughter and I and was I. The lot for about a good thirty minutes and no o e came out to greet us at all! I thought they were I. The business of selling vehicles. Obviously do t want to sell me one if I have to roam your lot for almost 30 minutes. Will not be purchasing from your dealership, I’ll drive to Texarkana or Dallas first🤷🏽‍♀️

I love that when we pulled onto the lot the sales team did not jump on us immediately, they let us look around first. Ms. Vanessa was exceptional to work with. She did everything possible to keep us happy and our nerves at ease. The finance man did not try to sale us a line of bull when it came to extended warranty and made signing a pleasant experience.

Very pleasurable buying experience. The sales staff nor sales manager were pushy. They answered all of my questions and let ME decide. Purchased several cars from different dealers and Moffitt was the best of all of them. They treated me like a valued person and not just someone walking through the door. Will definitely go to them again for future purchases.

Trenton went above and beyond in selling me my new Atlas. He was incredibly knowledgeable in the vehicle and the entire buying process! Would definitely buy from him again 👍🏼

They have horrible customer. You can NOT get in touch with a live rep, and when you do they are uninterested in helping you.

Courteous and informative salesman, Ethan Harris. Very pleasant experience from start to finish. I would highly recommend Moffitt Volkswagen to anyone in the market for purchasing a vehicle. I will definitely be back to purchase my next vehicle at Moffitt. One very pleased and happy customer 😊. Love my lil red bug!!

Trenton was very knowledgeable and helpful throughout the process of buying a new car. Moffitt Volkswagen made the trade-in process very simple. This made for a very smooth transaction.I paid a premium for this vehicle due to its status as Certified Pre-Owned and the inclusion of a 2-year/24k mile limited warranty, as well as the opportunity to establish a relationship with a dealership near my home. I will update this review over the next two years to reflect my experiences with the service department.

We had an amazing experience here! The staff was phenomenal and our salesman Mack was probably the most knowledgeable and honest car salesman Ive ever met! Ive always steared clear of dealerships because of their salesmen but decided to talk to them because of a sale I wanted to take advantage of! Im so happy we met Mack and the rest of the staff. Theyre honest and good people and not trying to run one over on you! Well be shopping here again very soon when its time for my wife to get her new car! A++++

LOVED my experience! very personable people and worked well with my family as we took a few weeks to get the money together. excited to drive my new car! GO HERE if you’re thinking about car shopping or even if you just have a simple question, they will deliver!

It was great to call and make an appointment and meet Mack Brown. He showed us the Jetta and made sure we understood all the aspects of the vehicle before moving forward. Negotiations and financing was quick and easy!! I will definitely go back for all servicing and future purchases.

Mack Brown & the whole team at Moffitt VW we’re wonderful. Mack took time to explain all the amazing features Volkswagen has to offer. He answered any and all questions I had. He also made sure we got everything we asked for & more! I would recommend Moffitt to everyone!!!

I highly recommend Moffitt Volkswagen! From the moment you pull up on the lot you are treated like family, taken care of, listened to and left with the absolute best buying experience. Moffitt Volkswagen goes above and beyond to fulfill every want, need and price you are looking for when purchasing a new or used vehicle. Will definitely be a returning customer.

Our experience has been very positive! Jennifer was very informative and texting or emails made communication easy. You know the phone rings off the hook at service departments. After pricing out the work it came down to her attitude and the shuttle service with Mr art sealed the deal. We would recommend them.

This is my second VW purchase from this location both visits were wonderful. This visit, Ethan Harris was awesome and he helped pick the perfect VW for me. (Got the one right off the showroom floor) I love how their team is not pushy, the finance team is so great, no back and forth haggling. Signing was easy and explained perfect.

Came by to check out what you guys had to offer. Mack Brown was very knowledgeable on everything we looked at was more than willing to help us out any way he could. We will definitely be back to work with Mack in the future!!

Moffitt Volkswagen gave me the best car buying experience ever! This was my first time buying a car so it was super special. We went to dozens of dealerships in the area and none cared about helping and taking care of me the way Ethan and Ted did at Moffitt. I’m so happy with my VW Tiguan. I can’t brag enough about Ethan, Ted and Kathy! Would recommend to anyone to go see them if you want a friendly, easy, no hassle car buying experience.

I give Mack Brown, our salesman, ALL 11’s on the quality of Service, Professionalism, Promptness and going the “extra mile”, along with ease of communication and Honesty. Also to Ted, Financial Manager, who worked tirelessly on getting us approved! Thanks to Trenton Hollis for helping us during Mack’s absence for further company training! You guys really rock!

I had great experience! Very professional and friendly. Definitely would recommend them to any one looking to buy a car! They were straightforward and were able to get us in a brand new Atlas!

Whitney and Jennifer are AMAZING!!!! Everything from sales to service was a very awesome experience. I would buy another VW from Moffitt and I will never take it anywhere else to have it serviced. Great Job!!!!

Delano and the entire Moffitt Group staff were a pleasure to work with to get my family the car we wanted! Quality car at a good price. No pressure sales. I will be back for my next car.

They are nice when you first purchase the car but after that you can not get anyone on the phone especially maintenance. I bought a brand new car from these people 5 months ago and it is already having problems and guess what its not covered under warranty. I think warranty is only a word to these people that has no meaning. Just something they tell you that sounds good. Beware.

Mack was awesome in helping us. Very patient and the whole team was great. Now in a Tiguan and my wife is extremely happy!

Great staff at Moffitt. Minett was AWESOME!!! The staff worked closely with me and made my dream come true.Thank you Moffitt.

Ive been driving a VW Tiguan since 2010. Moffitt has taken great care of me since then...service is great & thorough, and the staff is exceptional!

Trenton was awesome! He helped us find the perfect car for us. The team at Moffit is awesome. I definitely recommend using them.

Salesmen were wonderful to work with! They always make me feel like family. Will definitely purchase from them again.

Friendly professional staff, great selection of quality vehicles. No pushy sales pitches either unlike others. They were very quick to find our dream car and get it to us. Highly recommend!

Very poor customer service

Vanessa is my go to salesperson at Moffitt Volkswagen. Shes friendly, knowledgeable, and not at all the pushy type. The fact that Vanessa herself owns a beetle named Snow speaks volumes, lol. 💜The Service Department is hands down the best I have ever dealt with. Jennifers knowledge of all things mechanical absolutely astounds me.Cindy Bickham

They had my vw for almost 2 weeks cost 1200 and the car was due for pick up get there and its not even fixed. Not the first bad experience there. At this point its down right abusive. Never been so insulted in all my life. BEWARE

My salesperson Jennifer Clements was awesome picked out my color showed me hers, told about the discount VW. had going on at the time and how long it would b going on. Once I saw Jennifer’s atlas I was in love and had to have one. Jennifer had everything setup for each person before I got off work and arrived at VW store.

My husband bought a new car and I was there with the kids as well. The staff were very friendly and very informative. They didnt act like a true car salesmen but acted like a friend. I got a ride home from on of their staff members and he was super nice and truest loves his job. We will def be coming here for future car purchases!

Vanessa was my sales lady, I told her what I was interested in, they did not have what I wanted on the lot, and Vanessa found exactly what i wanted, the car shopping experience was the best ever, Moffett is the place to go, ask for Vanessa.

Amazing people they really care about you here I will absolutely be buying more vehicles from them! Get cars great people!

Fast and efficient service department. Service advisor extremely knowledgeable. Very satisfied with my experience

Wonderful service from Whitney! She is very polite and helpful. 10/10 recommend!

Mack Brown is a great salesman, very thorough in answering all of our questions and a huge help in our car buying experience. He was not pushy at all and wanted to make sure we got what we wanted and needed.

Mr Burse was very nice he work on getting me a ride until we got a break.He walk up and ask how we were doing. Ask my price arrang and went from there.Great staff very friendly.

Some of the most professional salesmen and saleswomen I’ve ever met. Was helped by Mr. Brown. I’ll be returning for my next car.

Mac Brown is a phenomenal salesman. He’s knowledgeable and polite. A++ service!

I love Moffitt Service and Sales. Jennifer has been my service person for years and I keep coming back because of her.

TERRIBLE CUSTOMER SERVICE! Im begging you: Do not buy here! They put on a nice show when you buy, but they will not service it. Our year old car is dying, and they cant get me in for weeks for service. The car DIED in the middle of the road and almost caused an accident, and it was driven straight to their service department and they refused to even look at it. They said they could see it in a few weeks, but we could leave there until they did..??? The car is under warranty and they refused to work on it for WEEKS! This is unacceptable and unsafe, and bad business.

Fast, friendly service far above my expectations!!! Cant thank Jen enough for handling my problems with such professionalism!

Moffitt VW service is outstanding they make you feel welcome and keep you up to date on what is happening with your car. From the sale of your car to the servicing of it the Moffitt Dealership is top notch!

This place is nice and friendly I would recommend them . Whitney stansell is a sweet Person and will help you with anything you need

This was our third VW to buy from Moffitt in about a three year span. Minnette has been our salesperson with each car. Minnette, as well as the everyone at Moffitt makes the car buying experience so easy. I would HIGHLY recommend Minnette and Moffitt!

Mack was really helpful in helping me find just what I needed! Highly recommend!

Everyone was great with our car buying experience Trenton and Bruce were extremely helpful even with questions after the sale and we love our atlas!!!!!

PLEASE DONT TAKE YOUR CAR HERE!! THEY WILL TEAR IT UP WORSE!! WISH I COULD GIVE THEM 0 STARS!! PAID ALMOST 2,000 FOR THEM TO MESS MY CAR UP WORSE NOW CAR ISNT DRIVEABLE AND IM OUT OF ALMOST 2 GRAND.. MADE IT NOT EVEN HALF WAY HOME AND CAR RUNNING HOT HAD TO GET IT TOWED HOME BUT THIS ISSUE WAS SUPPOSEDTO BE FIXED TWICE!!!..SHOULDNT BE IN BUISNESS DOING PEOPLE LIKE THIS TRULY SAD AND DISTURBING THAT A PLACE CAN DO THIS!! I TRIED CONTACTING YOU ALL SEVERAL TIMES ABOUT MY CAR NO ANSWERS OR NOTHING..IVE TEXTED AND CALLED ABOUT THIS MATTER SEVERAL TIMES !!!

Everyone at Moffitt was great to work with!! Huge thanks to Mack and Ted for getting everything just right!!!

Mack Brown is the best car salesman I’ve ever dealt with. Looking forward to buying an atlas from him.

It was a pleasure working with Trenton Hollis, our salesman. Made the car buying experience great.

Trenton Hollis is the go to sales rep. Knew everything that we needed to know and told us things we didnt even know we needed to find out. Great service.

Had my car there for 5 days. they finally came up with a computer code, and put a part on. car wasnt fixed, and they just lie to me. a real joke here is, and you can check it for yourself. An Art Vines gave a 5 star rating. Guess what, he works there, as the courtesy driver. What a joke. Pretty bad when you need to get your employees to give you a good rating.

Mack was very helpful. I was about to get the car that I wanted with very little difficulty.

Better Service At This Dealership, I recommend talking to Justin. He was friendly, willing to help me and realistic with me on pricing. Well as nice as you can be when you’re telling someone what they don’t want to hear; which we all know can be a difficult task.

Great service and made my car buying experience very easy.

Always a great experience when I bring my VW in for service.

Great, friendly staff! Jennifer was extremely friendly and very helpful!

Ask for Mack Brown; he gave me the best service I’ve ever had and was very friendly. Attached is his card with his information.

In regards to the service department, where do I start? Was treated VERY rudely by the service manager on the phone (as a manager, if I EVER heard an employee speak to a customer as he spoke to me on the phone, I would have fired him on the spot). I took a vehicle in for repairs, they had it for over a month, racked up a huge repair pair bill ($840) and never corrected the problem. Apparently the Techs and Service Manager know very little about actual automotive repair, and are just parts swappers, deferring to the all knowing computer rather than common sense. If the computer cant tell them what is wrong, they wont check it, rather than use basic mechanical skills. All mechanics SHOULD know that there are a few things that an engine requires to run, Fuel, Spark, Compression and Air. This engine was misfiring and under powered, they NEVER checked the spark plugs, but continued to rely on their computer to tell them what was wrong. The service manager INSISTED it was the throttle body (the computers diagnosis, an $800 repair), when I declined the repair I was very rudely told that either I let them do it, or come pick it up) additionally I had even sent them a VW Service bulletin that stated that on this particular model the diagnostic equipment will get false readings for Throttle Body. I assented, and told him to go and ahead and do it, but he backed off on his stance. Bottom line? The root of the problem was 3 bad spark plugs (at a whopping $1.99 a piece). Several techs and the Service Manager never figured that one out.Had I not been from out of state and forced to leave my vehicle there, I would have worked on it myself. I finally just told them I was going to pick it up, they tried to discourage me as they said it would not make the trip home, (they were right with 3 bad spark plugs in a 5 cylinder engine) But luckily I DO know that bad plugs cause an engine to misfire, so I brought plugs, rotor and distributor cap with me, replaced them on the spot, and the vehicle ran perfectly fine, so was able to drive it home. If you are planning on having any repairs that come out of pocket, AVOID THIS PLACE LIKE THE PLAGUE! (At least under current management) The only positives to my whole experience were Jennifer, the service writer who was always pleasant and nice to deal with, and Ray, the sales manager who was very pleasant and accommodating, and apologized for my inconvenience.

The service department is less than sub-par, with incredibly rude and unprofessional employees. Its impossible to get anyone on the phone, and your concerns arent heard. While I love VW as a brand, I will never use this dealership for any purchases or services.

I was disappointed with the service department. I had purchased a new tiguan one year ago. During a recent family trip the check engine light came on and stayed on. I stopped at this dealership to ask for assistance yesterday. They said they couldnt help and didnt have any openings till mid August for me to bring my vehicle in. This was frustrating because I live an hour away however I asked if they could just check please to determine whats wrong from the diagnostic code. They said again no. They didnt have any one they could spare to check it.Now I dont expect someone in the middle of a job to just stop and see to my issues. On the other hand I dont see what the harm is to offer to check the problem in an hour or two when a tech can take 3 minutes to hook up to the cars computer. I went to auto zone and advance auto parts. They provided better customer service in both offering and coming to the vehicle to check the diagnostic code. They both however suggested that because there were three different codes coming up on their machines that it was best for me to check with an actual dealership.I was very disappointed both by the non caring attitude of the volkswagon service rep as well as the apparent backlog of work preventing me from getting any service for approximately one and a half months. I was informed that I could leave my car for a few weeks with them if I wanted. No offer of me having a loaner vehicle during this time so take it or leave it and walk home?As the only volkswagon dealership within an hours drive maybe that is a privilege that one must pay for by accepting whatever service they deem appropriate. Maybe they were having an off day. I dont like to leave negative reviews but sometimes no one is told they could do better and so they dont.

Getting in touch with Moffett service dept to make an appointment can be a very trying experience. I have made three attempts in the last hour all to no avail. I keep getting a recording from a lady who says she is out of her office and will return shortly and to leave your name and phone number which I did all three times. I have been a loyal customer for 6 years and have never had this kind of trouble before. Wish there was another VW dealership in Shreveport/Bossier.

After having an accident and totaling my 2018 VW Atlas, the staff at VW in Bossier went above and beyond for me to get me into another vehicle and the one I wanted. I will never buy from another dealership again.

Very helpful, low pressure sales. recieved help quickly, answered questions, took a test drive... no pressure to buy right away!

This is easily the worst experience Ive ever had at any dealership, let alone a business. The service department is incapable of performing quality work. They do not communicate well, perform work that isnt necessary (and charge you for it), trash your vehicle, and then have the audacity to blame to customer. The problem clearly starts with the manager, John Moffitt, as he supports this behavior. He was smug and uncaring about our complaints, and then was incredibly rude to my wife. Our vehicle has been at this dealership for one month now and the initial problem is still not fixed, multiple damages were made to the vehicle by the staff and I fear the vehicle will never again be mechanically sound. I cannot recommend this dealership any less. DO NOT GO.

The reviews are true. I tried to contact service department about my 17 Jetta. Got put on hold, waiting, left voice mails, etc. Finally got Whitney on the phone. Our Jetta had 4 warning lights illuminated on the dash. Yesterday was July 27 (Friday) and I was told to keep driving the Jetta until they could get an appointment set up for Sept 03....This was not acceptable to me to drive a car with 4 warning lights on for 41 days before I could even get it looked at. The way I see it, these warning lights are there for a reason. Just how safe would the car be for 41 days? IDK? So I looked up the next nearest dealership in Longview, tx. Talked to Todd the service manager and he told me to bring it on over to them at 8:00 am the next morning. (SATURDAY). I got there at opening time, they took my car right in and did the repair on the spot.....great team. I would not advise anyone to try to get service at Moffitt ever....I will not be doing business there ever again...

Their ratings speak for themselves. Heres the abridged version: I happened to be driving on Old Minden, and in passing, I saw a car in the parking lot that I found to be appealing. I decided to call them in hopes to receive more information about the listing. After JENNIFER answered the phone, she immediately placed me on a brief 6 minute hold, returning only to inform me that the Porsche salesman was too busy to take my call.She was nice enough to ask if Id like to leave a call-back number, but after I asked if she would mind taking my email instead SHE IMMEDIATELY HUNG UP IN MY FACE. Pat yourself on the back Jennifer, busy Porsche salesman guy, and Moffitt Volkswagen for a job well-done. You just lost yet another customer.P.S. Im thinking 975 Old Minden Rd, Bossier City, LA would be the perfect location for an empty lot to serve as additional parking for surrounding businesses ;)

I always receive great service when I bring my car in.

Terrible customer service. I have a 2018 VW Tiguan that just hit 10,000 miles so I needed an oil change and rotate & balance on my tires. I live an hour away and happened to be in town last week so I stopped by. There was no other customer in the waiting room at the time but yet they were “too busy” to service my car so the employee made me an appointment for a week and two days later. Today I showed up at my scheduled time, they acted confused on who I was, and then I sat there for THREE hours for an oil change. I was also the only person in the waiting room this entire time, yet they said they were swamped. Whenever they were finished, no one went over any information with me like other service departments have before. (Tire pressure, condition of battery, tire tread, etc.) However, I was informed the rotate and balance of my tires was unnecessary so they didn’t do it. Therefore, I waited 3 hours for ONLY an oil change. Lastly, I was charged $71 for this and I have the gold membership coverage from whenever I bought the car but they didn’t know anything about that. I will not be back. Avoid this place at all cost!

Jennifer Clements is always the most informative and helpful advisor! You can always count on her!

GREAT PLACE TO BUY A CAR AND THE SERVICE DEPARTMENT IS TOP NOTCH!

Horrible!!!! Called for 2 days left message with service dept.. I guess business is so good they dont need the work!

Terrible service. Cannot get in contact with anyone from VW department by phone. Inconvenient method of turning leased cars into VW. Would never lease or purchase another vehical from this dealership. Will make sure to let my collegues know to avoid this dealership.

Some of these reviews are cracking me up. LolOne dude is talking about replacing his distributor cap and rotor on a 5cyl. Considering these engines have individual coils and plugs... I wouldnt trust his review. 😂😂😂The place is great!!!

Jennifer is the best service writer. She took care of my problem quickly and I was on my way.

Moffitt is a core reason you dont buy VW/Mazda if youre locked into the SHV region. Horrible service department will go out of their way to screw you out of warranty coverage via top-down corpo-centric management inconsistent with customer morality of either automaker they represent.

THE SERVICE DEPARTMENT IS WONDERFUL.

Service Department is incompetent! Sad that they are the closest place to take a VW; will definitely mean I will not be buying another Volkswagen in the future

Worst dealer have I have been too. I was once told to leave my car there for 3 weeks because serviced was soooo backed up. And they didnt know when they would get to my car. ???????? I took my GTI in for service... By which I had my own oil. I was still charged 100 dollars for a oil change. I now took my car to a VW dealer in Longview Texas where I wont be ripped off. The service department at Moffitt is a joke and will charge a high premium. Dec of 2017 I took my car in for service waited for about a hour and half for them to open... They never opened on a week day. A guy from the Mazda dealer walks over to tell me to drive across the street only to be told to leave my car with then for three weeks. What a joke. Never again.

Whitney’s service and help was great

Very helpful and respectful staff.

Best place always best experience!!!! My 10th vw!!!!

Whitney and Jennifer at VW service go above and beyond to take care of me and my VW. Ive been using them for 10 years and still amazed at their service.

Awesome and QUICK service!! See Bruce Adcock!!

This was the only place that would work with me! A very humble company!

Interested in products they carry

Mack brown was an excellent salesman!