A HORRENDOUS EXPERIENCEIn June I went into Best Buy to buy a new oven because mine was broken. I indicated to the salesman that I needed 2 double wall oven s that would be convection .I place the order and when the installers came they removed my old ovens and said they could not install the new ones because there were live wires. They left the new ovens in my foyer. I was frantic and called my electrician and begged him to come up. When he arrived he said there were no live wires,-I paid him almost $1100 to install these ovens and when they were installed I noticed that only one of them was convection. I called the store and spoke with the salesman and he admitted he had made a mistake and told me he could order another oven for me.I am very disappointed. Unfortunately I have tried repeatedly to reach people at the store and at their corporate level through numerous phone calls and emails which are not returned. I have proposed that they let me keep this oven but not charge me $1200 additional which would be the price to keep it because I don’t want their installers in my home again and I am waiting and waiting and no one gets back to me. Under no circumstances would I recommend anyone to deal with Best Buy.Unfortunately that oven has not been available and is on back order since July. Every month I get an email from a woman name Catherine advising me of another delay.I would never deal with this store again and I strongly urge you not to deal with them as well. I have been a good customer I have ordered many televisions a printer a dryer a washer a dishwasher etc.

I had the best experience buying my new iPhone 13 on Oct 8th. I normally dont do reviews but they were amazing, Veronika was very helpful and kind, she answered all my questions, transferred all my data from my old phone safely, she was so patient with me. I must recognize customer service is their priority; they were very busy that day and even the manager Terence assisted other customers who were waiting in line. Good job!

Last time I buy anything from Best Buy!!!! We purchased a washer and dryer and surprisingly we were able to get them fairly quickly. When the delivery showed up the wash machine had a huge dent in the top and I refused it. The delivery team suggested we take it so at least we could use it and when the exchange came in they would bring it out. I received a phone call the same day from customer service and a delivery date was set. The day of the exchange nobody showed up, nobody called and now they are telling me sorry there is nothing we can do. I am done buying from Best Buy.

From Phx, living in hotel until closed on new condo-2 wks. Ordered by phone Saturday to nail down tvs, computer cause of Covid supply chain shortages. Great (Texas) CS but card denied for putting in new (mailing) address here. On Chase. OK.Went to this store to buy in person with address adjustment & to inform of delay in delivery (2 weeks). Had dropped $7000 in HD day before-same delivery notes.Cluster of blue shirts at front, hanging out. Raised my hand, asked for help.Marcos asked what do u want? Gave him short version...he looked around, called new girl. He went back to socializing.She tried to understand, didnt, looked for Marcos... after 5 minutes of explanation.He strolled over to register, What do u want to buy? With finger over register.(My list was long-$4000 worth-it was going to take a minute)Do u even know what u want to buy? (Wow)Apparently I was annoying him.I told him he should have paid attention the FIRST TIME I explained this...& explained it AGAIN to her...& now to him again. He casually moved away from register, completly unbothered by the failed efforts to buy stuff.The Laissez-Faire School of Customer Service & Leadership.Tell me about how its all Covids fault again, Best Buy.

I found an open stock refrigerator I wanted for $1311 at this store. Three days later I brought my husband back so we could purchase it. They changed the price to $1788. I had a picture of the $1311 price tag on my phone. They would not honor the price. Talk about bait and switch! They would have lost my business and my loyalty. We planned to buy three other appliances that day as well. But with persistence, store management finally agreed to honor the price and made us happy customers.

George in appliances has his finger on the pulse. Hes very generous with excellent advice.

Love this location, ordering through the app for curbside or pick-up inside is super easy, for curbside they’re very quick in getting the order ready and bringing it out upon check-in. Returns are easy, although they did move customer service to a single lane near the check out area. They expanded the area for Geek Squad. Store is typically clean, workers are friendly, sometimes it can be hard to find someone for a specific area to help, but most people are friendly and help when available. My only suggestion is to do research on products prior to going into the store, there isn’t always someone whose knowledgeable about products from certain areas. Appliance section personnel is fabulous.

Was good sales person wasd very helpful

I cant believe the level of horrible customer service weve experienced. Missed an 8 hour delivery window and cant anyone to answer the phone. Been hung up in 3 times thru the automated system. Waited for a call back for 2 hours. Worst customer service ever. Shame on you best buy.

This store has to have the worst staff and customer experience Ive seen in any best buy in the country. The staff is rude and they accept that the service and other staff members are very ignorant. Theyve miss tagged many appliances and raise the price to higher then refuse to match the same price.

Very kind staff, dealing with the curly haired guy in customer service made my day better. I also really appreciate the help of the guy who told me about all the wireless earbuds in the store. Very knowledgeable, he even said he tried them all on. Nice place.

Great experience picking up from here. I even got to listen in on someone trying to get best buy to return an item they purchased because of manufacturer default lol.

Friend had a TV delivered to his home and the screen was cracked when he opened it up.so we brought it back to the store. The staff there was very nice and courtesy in helping my friend get another TV that was not damaged. The staff was so helpful and efficient. I would shop there for any of my entertainment equipment, movies etc!!! Keep up the great work with customer service!!!

Store looks dated, but in a good way. Friendly staff. No complaints.

Preferred to buy online to avoid psychological damage after my son asked me why no one cares about us here, Dad, are we bad?

Excellent went in for a purchase that I pre-ordered picked up young man that was checking me out had some issues with very confused manager came over and helped him out extremely professional they work together like a good team hats off to this staff

One of the only electronics stores you can still go to and browse through New technology

I like Best Buy. I found they were low on stock with many items like computer accessories and fully stocked on other items like TVs.

Terrible service, 2 people were very rude . 2nd manager was very helpful told me to buy the laptop charger on Amazon lolBout the laptop here for $2200, 1 year ago they couldn’t help me get a replacement.Last item I will ever buy at Best Buy

Carla in the laptop area was super helpful! Knowledgeable and very friendly, she was the highlight of the shopping experience.

We bought 2 chrome books for our kids to take their classes on line. Within a week one died and the other malfunctioned. We had to go back and return them, only being given a week to exchange. We ended up having to buy 2 windows laptops, one being open box. They took a few dollars off the open box and refused any further compensation. This was after speaking to staff/management that could care less that the kids were behind in their work, and, despite a family situation, had to run back to best buy or be stuck with two useless laptops. I hadnt shopped there in years due to other issues with their technology. Time hasnt changed their business practices. Needless to say our family and friends wont be back.

The store in Boca Raton was great customer service and the guy in the technology area assistance was wonderful. I had to do a return and I also checked out the headphones to see if they had what I needed. They had the Beats by Dre that I wanted to purchase and the guy in technology was very nice and I asked questions and he was able to assist. I will shop at that location again.

Micheal was very friend and resourceful in the home theatre department. Will definitely return for future purchases.

Went in with an old school GoPro Hero4. I had lost the charging cable. Chuck literally spent a solid 20 minutes with me looking in the computer, cellphone and car adapters departments. She even stopped and asked the advice of another coworker. After realizing they did not carry such an old cable she patiently pulled out HER phone and looked up possible places that would have it in stock. I told her this was the BEST customer service experience I had had anywhere in years. Thank you Best Buy for hiring individuals that go above and beyond. This was such a pleasant experience. 💕✨

Good place usually come whenever I know something is in low stock ill find it here

Warm staff. Clean store. Fair prices. I was able to finally find the cellphone accessory I needed, after visiting several different stores in several location.

Very friendly staff and a good size store. A little bit of a drive if coming from the east but in a nice plaza with a lot to do.

Lots of options to choose from! I wish they had better trained employees to answer every question, although they are very friendly! Bestbuy is my go to store when I need anything electronic related!

Horrible customer service forgot my personal item and i drove 20 miles to this location and also spent $1500 on friday LOL and theres no possible way to reach a employee over at this location, like how ridiculous is this. i just want to make sure my item is still there or if it was stolen by a random customer i just dont want to drive 20 miles to check and its not there. the number on this location doesnt even reach them its like a costumer support line and they have no help either no way to contact location

Nice clean store. Always have had great help from anyone I’ve talked to at this store. Curbside pick up is always super fast too. Nothing but good things to say 👍

I walked into the store knowing which TV I wanted and had just a few simple questions. Now I want this to be a good review so I won’t go into detail about the first employee that seemed to ignore me even after making eye contact several times. However, I was approached by a gentleman named “Luiz” who was more then helpful and knowledgeable. He answered my questions with ease and made me confident with my decision on which TV to get. Luiz even went as far as going to grab me a cart and helping me load everything into my truck. I work in customer service so it’s always nice to come across an amazing employee that goes above and beyond! Thank you Luiz!

Lots of appliances in stock that can be delivered quickly. Downgraded only because my good sneakers – that were drying in the sun - disappeared at the time they delivery people finished up and left. I think everyone in Florida is a thief.

Bought a second Samsung galaxy phone today. Tyler was fantastic!! Very knowledgeable, friendly and professional. He went above and beyond. Took time to explain things and added this phone to my account. I will strongly recommend Tyler for exceptional service. I will also request Tyler if I need phone services again.

Shopped for laptop. Large selection and knowledgeable salesman.Display signs need to show more product details details like size of disc or ssd and processor.

What kills me is there is a lot of employees but nobody to help u. There all standing around talking and you have to go find them to ask for help. They should be walking around and approving customers

My refrigerator died and when I found the model I wanted, was out of stock, and would be months before delivery! No wonder no other shoppers were in the store!!

Great prices! Always stocked! And the staff is very friendly

This Best Buy has the nicest staff and they are knowledgeable about their product. I’m grateful that they showed me the product I wanted to see and offered other recommendations because after doing research I found a better item then what I was originally looking for. Their geek squad service protection program is very reasonable and gives me peace of mind to know I have a warranty better than the standard manufacture. I highly recommend getting it for any major expense like TVs or computers. The managers there were very accommodating during the curb side pick up and things ran as smooth as I expected.

Not many registers open led to slow moving lines on a Thursday afternoon. Came here for a screen protector and a camera lens protector for a Samsung Galaxy S21+. They were out of the camera lens protectors and the screen protector was much more expensive than others, but they offered an installation service, and also provided a replacement program too.

I bought my alienware laptop here. The staff was somewhat helpful. They seemed understaffed here to be honest. I got what I needed and it does what I need it to do. 5 stars.

My favorite Best Buy in Florida! They almost always have what I need. The employees are always close by to assist in finding what you need! One young man helped me retrieve information & photos from my old phone that was broken & installed them on my new phone! He spent an hour helping me. I was so grateful for this young man! I also love their point system. When you join Best Buy club you get points for your purchases. I always Buy my Samsung Galaxy Unlocked phones from them. With the points I earn I usually have enough to get a free case or phone charger. Its a great program. This particular Best Buy gets my Top Rating for Customer Service & availability of products! This store is also so clean! A Big 👍s up from me!

Poor selection and one staff member spent a half hour discussing the countries that made the printers. Once she decided on epson they were out of stock.I went looking for help elsewhere but in this empty store employees were busy on their cells. I have up, went home and now I’m going to use my cell to shop for a printer.Would I ever go back to Best Buy….only if I needed something that I knew they had in stock and would ask for curbside delivery.They make shopping online a much easier task..and not necessarily shop with them. So sad, I see more vacant retail space coming.

BUYER BEWARE- Worst costumer service. Ordered and installed a brand new tv (even bought 5 year warranty) which turned out to be defective have been trying to get someone to come out to fix it through geek squad.. first time they called the wrong number so I missed the appointment second time they didn’t have the appointment even set up. Took off two days of work to have this issue resolved. Every time I call to talk to a supervisor they will ‘ call me back’ this has been going on for 10 days! BEWARE

Best place for Tech! Salesman are professionals that help you, depending your needs. Prices need match to get, real price competition!

BestBuy allowed chaos to reign in their GPU drop event. Police were called and ultimately hundreds of unhappy customers left without a fighting chance. If this is their management under pressure, I can only imagine under normal hours.

Nothing there to buy, store empty of products and most of items are open box

Great customer service! Agents give you honest opinions about the PC

I bought a 70 Samsung tv yesterday and had a really great experience. Alex really went above and beyond to deliver superior customer service. He addressed all of my questions. He was very knowledgeable about the products that I ask about. I was concerned about the tv box not fitting in my car so he actually grabbed a tape measure and walked with me to my car to make sure that the box would fit.

Near no service went in willing to spend 1000$ on a new lap top and i was in a hurry and the staff (who where not busy) just kept walking around or talking to other staff members. some where even on their phones while on the floor... waited for 30+ min and no one wanted to help. endid up just flat out leaving. terrible store i strongly advise against going there.

Purchase 2 TVs and a dishwasher they first charge the dishwasher on one chargeThen when I bought the tv 2 brackets and installation charged my card again for all 3 in other words I was charged twice for the same things. So far they have refused to give me credit on my cardI have been forced to file a lawsuitThis may be normal practice to commit a fraud to unsuspecting customersBe careful make sure they don’t charge you twiceI contacted people via email Ann Bernardin absolutely no helpThe tv was supposed to be installed a month ago with brackets they showed up with tv but no brackets so they left. And beleive it or not I paid for the brackets and the installationI complete nightmare and stressLooking forward to the lawsuit and taking depositions zero help zero compensationStay away!!! Go to Brandsmart bigger company more reliable and dependable

4 stars because I overheard a TV sales rep giving absolutely wrong advice/comparison between brands and display technologies. Overall good store

This store sells broken appliances and calls them open box items! We didnt even find out until they tried to deliver it and the delivery men told us that it was broken you have to potty and they couldnt even install it. If I could put zero Stars I would. I will never do anything through Best Buy again! I have a credit card through Best Buy that I will cancel ASAP we were also going to put in a home theater sound system and that will not happen anymore either! Do not buy anything from this store!

The appliances showroom is my favorite in this best buy

Wish if I can give this store less than one star been waiting on the line for more than 30 minutes no one ask me what I am here for so I decided to ask for help and ends that I asked almost all the associates that been just standing or walking doing nothing and each one ask on the radio someone else to help us finally we have someone

I had my phone stolen at the NY airport.So I went to best buy to get a replacement.Very good selection and a helpful staff when you can find them.

Its a Best Buy. What do we really expect from them?

Sometimes they dont stock things youd expect. They will sell you an expensive tablet but they purposely dont have a case for it.They seem more interested in signing people up for specific things: Chromebooks, Surface or Apple....and they dont have nearly enough people manning the mobile setup.I understand money losers and profits, but Amazon is one stop shopping, never out of stock.So if Best Buy is going to stick only to what makes money, they should change their brand and be honest about it.Cause right now? Theyre just like that local store who always seemed to be out of everything.

I give this Best Buy 2 stars because of the terrible customer service at the front desk by Kaleb. He was rude, impatient and had very poor people skills. The manager herself was very nice but Kaleb ruined my experience.

This chain called Best Buy is the audlt toy store of the Holton kind... Very expensive products that dont seem like you got the best buy after all. But shop here and save money in the long run because your buying quality product... Some things America you dont want to cheep out on... Like car insurance lol... So the cashier Anthony was very knowledgeable in the camera department and because of that i got the camera that i have been searching for... I have something up my selves America so keep stalking my channel... Love u guys and more photos to come. Im so excited..

Depending who is the person helping you. The first salesman didnt know, but then the second saleswoman was very helpful and knowledgeable.

Had a Samsung specialist help us...great!

Was helped right away. The person who helped me by narrowing it down to 3 tvs. Then I picked one and Im super happy!

Good product selection and good service

Geek Squad was going to charge $300 to replace the keyboard on my laptop. Not sure if it was so expensive because I had my mom bring it in and you take advantage of women. Or you simply rob people. I went ahead and did it myself. The keyboard was $18, free shipping. It required zero disassembly. It was a 3 minute repair. Thanks for nothing.

For geek squad, what’s the point of making appointment (and showing up at your time) if you don’t keep the appointments apparently because you’re still having to stand in line while others in front of you go ahead without an appointment? Very frustrating!!

They have staff at the front door greeting you to help with the shopping experience. Initially it feels like they dont want you shopping in person because they ask if you are buying or browsing but they are doing their part to diffuse large crowds and provide customer support while keeping their staff and customers safe.

Alex, George and crew are amazing to work with. Last month the washer, dryer and cooktop all quit at that same time, yesterday the dishwasher went, we bought all of the replacements from Best Buy and we couldnt be happier!

I was lucky enough to get myself a brand new NVIDIA GeForce RTX 3080 Ti Founders Edition 12GB Graphics Card GPU Factory Sealed

Short guy flowed me throw the store really come on if I want to steal it wont be something worth $20 dollars@$$ Hole

We felt very safe going into the store. Very well organized. The sales associates were great. One negative was that the line to check out was too long. Needed more check out lines.

Good store, but manager is really not good, very rood guy. Prefer to buy on line now.

Its fine for a gigantic chain electronics store. I wish the salespeople were a little more attentive and knowledgeable about their product lines. I feel its better to know exactly what youre looking for, go in, grab it, pay and leave.

Good place to check out electronics

They did not have the mouse I was looking for but they did have a ton of other stuff

Was in the store for almost a half hour and couldnt get any help. Not one employee came and asked if I needed help. I asked two different people for help and both told me that where I was wasnt there department. My wife who was in another department got help immediately. Will never step foot back in Best Buy. Will buy what I wanted off of Amazon instead.

No COVID Mask Enforcement, my wife was pushed out of an aisle where she was about to select a purchase by a group of loud, obnoxious, non mask wearing people who literally shoved her out of the aisle while store attendants ignored the situation. Won’t return to this store and recommend you stay away as well.

DO NOT GO TO THIS STORE!!WORST EXPERIENCE EVER!! TRYING TO FIX MY IPHONE SCREEN WITH THE GEEK SQUAD TEAM.TODAY THURSDAY APRIL 8 AFTER 4 DAYS I STILL CAN NOT USE MY PHONE.STARTED ON MONDAY APRIL 5, I WENT TO THE STORE TO FIX MY SCREEN, THE GEEK SQUAD TECH TOLD ME THEY ATTEND BY APPOINTMENT ONLY, SO I SCHEDULE AN APPOINTMENT FOR TUESDAY.TUESDAY APRIL 6, I HAD THE APPOINTMENT BY 5:40 PM, THEY WERE BUSY, SO AFTER 40 MINUTES WAITING THE REPRESENTATIVE APPROACHED TO ME AND ASKED ABOUT MY ISSUE, AFTER EXPLAIN WHAT I NEEDED HE TOLD ME THE APPLE TECHNICIAN IS NOT IN THE STORE. AND I HAD TO SCHEDULE ANOTHER APPOINTMENT FOR NEXT DAY I COMPLAINTED AND HE UNDERTOOD AND TOOK MY CASE, BUT AFTER DOING SOME DIAGNOSTICS ON MY PHONE, THEIR SYSTEM CRASHED AND THEY COULDNT REPAIR MY PHONE AND RESCHEDULE ME FOR NEXT DAY.WEDNESDAY APRIL 7, SAME APPOINTMENT TIME, SAME WAITING TIME (40 MORE MINUTES), ANOTHER TECH TOOK MY CASE AND DID THE PAPERWORK, SO I PAID $30 FOR THE SCREEN REPLACEMENT, UNFORTUNALLY, THE APPLE TECHNICIAN WAS NOT IN THE STORE AND I HAD TO LEFT MY PHONE OVERNIGHT.THURSDAY APRIL 8, A LADY CALLED ME DURING THE AFTERNOON AND TOLD ME SHE COULDNT FIX MY SCREEN AND SHE SUGGESTED GET A PHONE REPLACEMENT ($100) USING THE APPLE CARE SERVICE AND INSURANCE POLICY.I WENT FOR MY PHONE AT 5:40, WAITED 40 MORE MINUTES AND THE TECH WHO TOOK MY CASE THE DAY BEFORE RECOGNIZED ME AND CALLED ME TO THE COUNTER, GAVE ME MY PHONE, SAID EVERYTHING WAS READY AND ALL MY DATA AND INFORMATION WAS RESTORED ON MY NEW PHONE, SO I PAID, GRABBED MY PHONE AND GO.WHEN I WENT HOME I TURN ON MY PHONE AND GUESS WHAT? THE SUPER ULTRA APPLE EXPERT DIDNT DO ANYTHING AND ALSO DID NOT PUT MY SIM BACK ON THE NEW PHONE.WHAT A NIGHTMARE!!!NOW, I HAVE TO GO BACK TO THE HELL STORE AND GET MY SIM BACK!!PLEASE, DO NOT GO TO THIS STORE FOR REPAIRING OR SUPPORT.

Bought a replacement device. However Best Buy no longer offers set up service. Too bad! I needed help. Sigh!

Great Best Buy location with more unique items than other Best Buy Branches. There is a lot of space and large product displays for more bigger brands

Super helpful staff..easy purchases and return. Thanks!

Customer service itself was meh and unfriendly. Not rude just not the friendliest. Got everything I wanted and needed in a quick and timely manner though

Now the only Best Buy I’m willing to go to, has plenty of stock and everyone is very helpful

Helpful in getting what you need

Only had some questions about computer repairs. The guy was nice and told me about there services

Was looking for a printer. Got great help. Thank you

I had dictation capabilities added to my laptop. Apparently there was some type of a problem. I was notified the laptop was ready, stuff had been added to the laptopBut not the dictation enhancement which I had asked for. 1 geek seriously suggested that I learn to type. Then his manager showed up and she talk things over with others behind the counter. I was assured . it would be corrected. I was Notified it was ready. Again it did not dictate once I got there. I would not sign off until I saw it works properly. A couple of ladies took my laptop into the back room for a long time. They brought the laptop and demonstrated how nicely it dictates . Im thinking the ladies made a special effort for me and the store.

We have a dinner at Lucille s...food was fantastic, the waiter very professional, the atmosphere vibrant...

Best Buy is the best! Find your product on the internet, research it, read reviews, find the best price, then go to Best Buy, look at the item, price match and buy. Return it to Best Buy if needed, much better than buying online. My go-to for electronics.

Nice place to pick up gaming equipment and TVs. Plenty of checkouts open and friendly folks.

They didnt have many of the phone accessories out. Looked like a lot of things was out or just didnt care of keeping it full.

Great experience, very friendly staff

Great selection of what I was looking for. Plenty of help and great customer service

Ordered an item online for a sale price and they delayed shipping and then cancelled order. Online the item shows “ in stock” and for a much higher price. I also called them and was told that item is in warehouse. How convenient to save items for higher price. I will never shop there again.

Went to buy an SSD laptop hard drive and shelves empty of products they usually carry. Nobody eager to assist. Look like a convention of guys working for the store just hanging out talking. No manager ?

The Boca Raton store is great and so is the manager, he delivered and installed the 3rd TV, the problem is with Best Buy corporate customer service, they replaced the original damaged TV purchased from another store, when the Geek Squad brought the replacement TV it was broken also and the Geek Squad took both TVs back to the store, gave me paperwork he picked up both TVs, Best Buy refuses to refund my credit card because they said the TVs were never returned,I keep telling them I have a receipt from their Geek Squad driver that he picked up both TVs, Best Buy said they dont care and they not going to issue a refund because the TVs not returned, its note the managers fault at the Boca Raton store, the driver returned the TVs to the original store that sent the two damaged TVS (Margate Store), I will never buy from Best Buy again their corporate customer service is horrible, now I paid for 3 TVs at $1300 each and only have the good one from the Boca Store and the two from the Margate stores are with Best Buy somewhere and I going to have to sue Best Buy to get my $2600 back,again its Best buy corporate customer service thats the problem not the Boca Store they tried to fix it for me, Best Buy corporate lies to the store and gives the store the run around also. BEST BUY CORPORATE SUCKS

The employees are friendly and helpful. Haven’t had a bad experience yet.

Didnt have what I was looking for but associates didnt hesitate to help. Clean store and well organized.

Online pick was very inefficient, why offer the service and send an email stating the order is ready when you need to sit and wait for the product to be pulled from inventory? After waiting they brought a box that was damaged. Gentleman said “sometimes boxes come in with small dents” I would shop elsewhere if possible.

Great selection of TVs and good prived

I love this store. The curbside is great. If you get there when they open, its super quick.