If you want to be ripped off then hire this business. They are a con and using another companys license. They use used parts, they never come back to do any repair, also have no office and use a vacant lot for a business address. Look at how they left my unit. DO NOT USE THIS COMPANY THEY ARE FRAUD..I will be calling the license board.

Blake was professional, communicative, open to answer questions and concerns. His inspection, advice is much appreciated. Excelente service and hardwork individual

Was very pleased with my services, the professional, and courteous and timelyWill be using the company again.

Prompt appointment set after submitting online inquiry. Jason Garner and Chris Horton we’re on time for appointment and provided quality consultation and professional service. Great company to work with and highly recommend.

Freedom installed our unit five years ago after our old one quit in us. Anytime weve had an issue theyve always come out quickly and got us back up and running. All for a reasonable price as well. The HVAC techs are personable, polite, and on time. Highly recommend.

Would not recommend or at least get a quote from someone else. They came (on a weekend at a good price) then told me my unit was low on R-22 and quoted almost $2k for 11 pounds of freon which is an insane markup. Informed us it would be better to just replace the unit as it is very old (true). He said it was iced up because the freon was leaking and freezing.Well I had another guy come out told me the unit froze up because no flow due to filthy coils. He checked the Freon levels with his meter and it had the correct level. He cleaned the coils, melted the ice, ran it on the fan and then fired it up and its back to working great.I have had them work on another house and they pretty much did the same thing which is tell me its at the end of its life and to just replace it, then send out a sales rep to quote a new unit.So overall a horrible experience and just glad they didnt scam me for the $15k in new units at my 2 houses. Go with a local guy, he will have your back.

When I had my two units replaced I had two attic exhaust fans installed also. These fans lasted less than a year and stopped working. I called Freedom and was told this would be under warranty and a tech would be out to look at it. Two days later the tech came and diagnosed the issue as the thermostats were bad and needed replacing. Two and a half weeks later and still no word on when someone would be out so I contacted Freedom again they said a tech would be that day. This tech shows up to replace the thermostats and said the motors appeared to be burned up because the original installer wired them up to bypass the thermostat causing them to run continually. He said the fans would need motors and someone would be out to replace them. That was 18 days ago and not a word from anyone. I called on Friday and was told that it would be Tuesday before anyone could tell me when someone would be out. Overall, this ordeal has been dragging out for almost 6 weeks to correct a problem they caused in the first place. In the meantime, the upstairs of my house is uncomfortably warm and almost unusable. Freedom may say they have great customer service but all I have experienced after they got my money was customer disservice. I strongly recommend to anyone look somewhere else before you do business with them.

My hat is off for the Freedom team. Ms. Tan went well beyond her duty to insure I’d have my repairs done promptly. Going out of her way to connect with my warranty company was a big help. Once Josh got to me for the actual repair, not only was he well skilled but he also took the time to educate are me on some measures that would save me money down the road. I highly recommend to anyone needing service to contact Ms. Tan. Somehow her efforts made this whole deal pleasant enough to handle. Thank you so much guys for every step you took to help me. Though the warranty company was a let down; the service and skill was top notch.

Blake installed an air purification system and ultraviolet lights to control moisture. He was knowledgeable and went over and above the basic installation. He repaired many holes in the duct work that the previous service company had pointed out, but did not repair. He worked late into the evening to finish the job. I highly recommend this company. Blake did a great job.

Always excellent! This is the 3rd unit we’ve had to get with them, first one at our new (to us) home. These guys are super professional, kind, ensure that everything is understood, and pricing is ideal when the situation happens to be less than. Truly appreciate the service & plan to remain long-term customers! Thanks to Josh Witte for being super professional!

Truly a honest technician. Derek freeman did excellent work the technician always determine if a customer will use the same company again. Thanks to Mr freeman I will continue using this business,because its hard to find honest heating and air technicians.to Mr freeman continue to be the person you are.

Shawn was friendly, polite, and professional. He came on time and put on shoe covers without me asking him. He got right to work and explained to me what he was doing. Shawn was also dressed neatly and clean cut. Folks my age appreciate all of this in a young person. Freedom should be proud to have someone like Shawn representing their company.

Totally awesome Professional Service had a electric water heater replacement installation the service was great. Aaron is very professional, knowledgeable, and he taught me how to maintain and upkeep my system. I would totally recommend Freedom Heating and Cooling services to all those who are in need of of services on their home systems. I would give ten Stars if I could and I would totally recommend Freedom heating and air conditioning.

Replaced AC and furnace. I am one of those customers who overthink everything and ask too many questions. The technician who came out to bid on the job answered all my questions (patiently even!) and helped me choose the systems that best met my needs. He provided a detailed list of services that came with the installation and they performed them all.Each member of the installation team was just as courteous and responsive to my questions, and was able to explain what they did. A great value for a competitive price.

Technician was very professional and provided quick service for my AC thermostat issue. Also offered some cost saving tips. I call Freedom Heating & Cooling for all of my HVAC needs! They have never let me down. I definitely would recommend them

Ashley did a very good job.I would be pleased to have him come and service my system again in six months.

Outstanding service. Called early in the morning and Freedom sent Aaron out that afternoon. Within five minutes he diagnosed the problem with my plumbing and determined a course of action. Once he had all the parts, the repair was completed in under five minutes. During the entire process, Aaron explained what he was doing and why. Super professional! Aaron even identified another aspect of my plumbing system that needed work. Will definitely call Freedom and Aaron for all my plumbing problems.

Had a toxic smell from vents. It turned out to be paint fumes sucked through the intake register and dispersed through house. He was two hours early, very caring and friendly. Would highly recommend him and Freedom to everyone.

Well my AC stopped working less than a year after the new system was installed. Service person came out and found a screw was through a wire nut that caused it to short out so an easy fix. Then tried to convince me to purchase a surge protector. I informed him that it was to be included when my system was purchased in 2020. Unable to get someone to call me to answer why it was not installed. They booked a service appointment to install the missing part but I wonder if there are other items I paid for that were not delivered. Once again still no call from a manager/supervisor/owner. So buyer beware they want your money not happy customers. Seems like after such an expensive system was purchased that a second person would come out to make sure that everything was in place and working correctly. However, that would reduce the profit that is realized so they get this review instead. No, one wants to address unhappy customers at this company. Just glad the short in my system did not burn down my house or burn up the computer board. Just wonder if it caused other damage I will be paying for down the road. Also to install the part they tried to sell me that I paid for the prior year they booked an 2 hour appointment and the person assigned arrived almost 3 hours after the 2 hour window, never got calls from a manager/supervisor to indicate things were running late.

This company has always given professional services along with great customer services in person and over the phone.

Excellent service! Charles was an extremely knowledgeable technician. He had our system back up and running within the hour! So glad I chose Freedom!

Johnny was on-time, polite, professional, personable and efficient. Thankful for the service and will utilize them in the future.

Our technician, Ian Smith let me know he was on his way and got here within a reasonable time, especially coming all the way from Birmingham. He was courteous and professional. He did an awesome job checking both our HVAC systems and updating or replacing what needed to be. Hope we get him next time. Thanks again.

Great service! They were on time, professional, and straight to the problem. It was fixed in no time! I recommend Freedom Heating and Cooling for any HVAC or plumbing needs!

They were amazing. The communicated well. The engineer that they sent was knowledgeable and the solution was fast and priced appropriately.

We had a service call for AC and it was determined the best thing was to have a new system installed. They got everything worked out and scheduled for the next day.The install was smooth and our technician Tony explained everything in detail. He was great! Solid work and got us taken care of quickly.

Charles was wonderful. He is, by far, the best technician I have encountered and I have used Freedom for years. Our air went out in the middle of the day at the height of the heat. Charles came in and new exactly what to do get us back up and running again. So thankful!!

I would recommend this company to anyone needing this service. They assisted my on a hot weekend day, on the same day I called. Ashley was friendly and very knowledgeable!

We always use Freedom for our heating and cooling needs. The office staff, technicians, and supervisors are always friendly and ready to help. I highly recommend them.

Great service from beginning to end and very seemless. Great people willing to meet your needs. I looked around at different companies and found that Freedom Heating and Cooling was hard to beat.

Our 30-year hot water tank failed and James came to house within 45 minutes of my call. I was not able to get other service repair companies to come out for tank replacement on a timely manner. The failed tank was one of two tanks connected in series but the failure of one keeps the other one from providing hot water. On the spot James temporarily reconfigured my good water heater to provide hot water for us while he was collecting the replacement water tank and needed material to get our hot water supply back permanently. I asked him if he could configure my hot water system such that I would in the future be able to operate the good water tank if the other one failed and he said yes. The next day he arrived on time with all the parts and in 2 hours had the new tank installed so no matter which tank fails, we can still receive hot water from the other companion tank just by switching a couple of water valves. He did an excellent job and we were very pleased with his workmanship.

Logan was great! Replaced my thermostat and it has made a tremendous difference! Quite knowledgeable!

Wonderful experience, the tech was on time, very professional and kept me in the loop on what was happening

I really love this company and its staff whom is very professional, but compassionate and very friendly. They come, do all and more to fix the situation without any judgement. They explain in detail about your problem & how they will take care of it. Great company I will definitely recommend them to any & everyone.

Everyone I dealt with at Freedom was professional, knowledgeable and compassionate.....Tammy arranged for a very timely appointment, despite all of the heat and busy days....Logan, the technician, showed up on time, did the work as promised without delay....AJ in the office set up all of the steps needed to resolve my issue as quickly as possible and within my budget....They had everything in stock, the installers came out within 24 hours and quickly did a great job! I am thankful to them all! Over the years Ive dealt with my share of HVAC companies, this was the best by far! Thank You to everyone at Freedom Heating and Cooling!!!!

New HVAC installed 5/2019. Mother board just went out for 2nd time. 24-hr support need improvements, took 12-hrs to respond when the mother board went out this past Saturday afternoon. Technicians are great.

Freedom has always been available when needed! This is our second home using them. They’re fast, friendly and professional!

Condenser fan making rattle. I felt important as a customer. Something that doesn’t happen very often.

Jason called early to notify us he would be here and what time. He was very nice. Repaired, serviced and explained the repairs and service. He also answered question we had. We will absolutely us Freedom again.

Really knows his profession. Did an excellent job!

The original technician completed a thorough check of the old HVAC and provided a clear explanation of the issues with the system which I greatly appreciated. Turned out that it was better to install a new unit based on the number of repairs and age of system. They had another person verify the issues, provided several options immediately, and installed the new system the next day. All of the guys were on time, courteous, friendly, and knowledgeable making this a very good experience.

They were quick to respond, quick to arrive, quick to diagnose and fix the issue. Great experience

My appt was slated for 2-4pm. I left work early so that I could meet the technician at my home. At 4:15, I called Freedom and was told my tech was still on another job. The man said he would be late. Keep in mind, I reached out, not Freedom.At 509pm, a lady called and said the tech was late (ya think).At 647, the tech called and said he was 30 mins away. 😳 So approx 718ish, the tech arrived. I told him the fan was not coming on. The unit was working but turning off after a few minuates. He concluded it was the blower motor. Ok Cool.So why do they not have parts to fix the problem. Dude was cool but me and the kids over here still sweating. SMH!

Technician was very pleasant and detailed about the service he had done on our system.Photos of before and after were shown.

Great experience with Freedom Heating & Cooling. Preston, the tech who serviced our HVAC, was knowledgeable and thorough. I liked the service so much I signed up for five years of maintenance at a huge savings.

This is my first time using this company. I am very happy with tech that came out. He was very professional, thorough and the customer service was A-1. Kudos to the tech Shawn Gipson. I will definitely be using this company again.

The service techs name is Logan Thompson. Will make sure he is the only tech for me! Knowledgeable and professional.

Freedom Heating and Cooling did a great job. Jason Garner the service technician who came to my home was on time, efficient, and got the job done.

Very professional and thorough. I appreciate Freedom coming out so quickly, great service.

I called them in the morning and they came out in the afternoon during the time that was best for me. A professional young man who got right to it and fixed the problem within 15 minutes. I am very happy with the service and I highly recommend.

Sales Person and Service/Installers were very knowledgeable about the product and courteous.

I used Freedom Heating and Cooling to fix a leaky shut off valve. Upon scheduling the appointment I inquired about their companys Covid protocols and the service fee amount which was 99.00. I also asked if the amount went towards the work performed and the guy in office and receptionist stated yes, but was inconsistent in giving me estimated job completion time for my specific job. He finally stated 1 to 2 hours and assured me mask, gloves and shoe covers would be worn during my service visit. The technician arrived and only had on mask he came in to inspect leaky valve in main bathroom which he Did not wear properly, continually exposing his nose, which I had to ask him to keep his mask on properly during the service visit. I also, overheard him ask the office person on the phone how much do you want me to charge her to tighten this screw up?After the inspection, in depth phone conference and the main water shut off with the main office he quoted me a final price of 165.00 and he stated he had to leave to get rubber gasket and it would take a hour to return. During his departure to retrieve the part I called the main office to express my displeasure of the technician continually not wearing his mask properly and the receptionist immediately placed me on hold and apologized for his violation of safety guide lines and insisted they would waive the 99.00 service fee. I agreed to proceed with agreement only if the technician would not return upset that I reported him to main office and she assured me everything would be fine and he would keep on his mask during remainder of service visit.Upon the tech returning he kept on his mask, completed the job, which took 4 hours to complete, showed the completed work and that the valve nolonger leaked but he did not clean up the debri left in the bathtub and he stated he did not have any caulking in his work van. I cleaned up what debri I could by myself what didnt go down the drain and did an thorough sanitizing of the work space.During the paperwork process he requested payment of the full quoted amount of 165.00, they did not waive the fee as agreed upon by the main offices receptionist and I stated the 165.00 was quoted to me before he left to get parts and then he claimed the 99.00 service call fee is in addition to the work order fee. This statement I knew was a lie and was done so they could collect on entire quoted amount of 165.00 so the amount was inflated to 264.00. I paid without making a big deal because I just wanted him out of my home. The tech was very young and lacked the experience to perform the job professionally and the receptionist mislead me with her fake apology to waiver of a fee lie. He even sat down in his soiled work pants on my living room sofa without permission. I do not recommend using Freedom Heat and Cooling again and will definitely follow my first red flag sign before doing business with a company that is very inconsistent with providing accurate information. The fact that I spent my money with a careless company and jeopardized my familys safety by possibly exposing us all to Covid is unacceptable. If you dont want to wear a mask in someones home Do Not book Customers to just get their money let them schedule with a company that will be more accommodating to safety practices..

Great company and people that installed the units at my church I would highly recommend to anyone to use them. Verry knowledgeable and they know what they are doing.

Technician arrived on time. He pointed out the issues I was having and had his supervisor come out to quote possible solutions. These guys were absolutely great. I plan on having a new furnace and AC installed in the near future.

Josh Willis and Chris Horton were very professional, knowledgeable and explained everything going on with my A/C in laymans terms. They also discovered problems with my duct work and gave me options to fix the problems.Aaron and his associate installed my new unit and I couldnt ask for better customer service from all of them.They are hard workers and worked non stop to get the job done despite having set backs. I would definitely recommend Freedom Heating and Cooling.

The young man that was sent to our house for very professional and very good manners. He may be young but he knows what he is doing. We were very please at the work he did. He kept us safe, he never took his mask off. Thank you for that.

I have a 32 y/o commercial unit that many companies couldn’t help me with. Johnny came out and had us up and going in no time!! Every time I have needed something these guys have been available and very helpful!!!

Freedom H & C responded quickly to our call for assistance. The technicians from Freedom and their plumbing contractor were extremely knowledgeable, efficient and friendly in the diagnosis of the problems, the installation of a new hot water heater and the successful resolution of our sink drainage issue. We have used Freedom for several years for our heating and cooling systems, have an Annual Maintenance Agreement and have always been very pleased with their service. They have competitive pricing & very professional, knowledgeable, courteous and friendly technicians. We highly recommend their service.

Big Logan was very smart, quick, to the point, helpful, and a smiling face. Id like to have big Logan to do my heating unit this winter.Thank you!Clarence Holston

Cedric was the guy that came out. He was very knowledgeable and great person. Really helped me out

The technician was punctual, very polite, and answered all my questions! Very nice young man!

Always fast, responsive, and courteous. Have yet to ever have a bad experience with Freedom.

The service was good, but I was charged incorrectly. I called to report the problem and I didnt like the way I was spoken to by one of the workers. You must listen to customers before you assume they have all the answers.Hopefully I will get my credit without any issues.

The repair person was polite and respectful. He explained things clearly. He left the area clean and with a working AC.

Came on time. Did what they were supposed to. We’re polite and proficient. Time will tell about quality.

I really like Ashley working on my unit because he is the only one that was able to find what was wrong with my AC a few months ago and he also found something that could have caused problems later on and he fixed those issues.

Poor quality, not responsive - 24X7 support is FALSE advertising, their service has gotten worse consistently over the last 2 years. Poor management, lack of accountability. Agree with others who said the 5 star ratings were probably fake. Do not recommend their service at all.Update: the issue was addressed next business day. Feedback to the mgmt & operations - you guys used to be open 24X7, if you are scaling back and now only open weekdays, you need to let your customers know. we had to call another heating/cooling company while we are paying for 24X7 service.

Information was clear and concise.. Cedric was very courteous, professional, and cared about the condition of the home(he wore the shoe booties). Will definitely be using their services again in the future.

Vincent was our technician. We were very pleased with the service he provided us. We would recommend Freedom and Vincent for HVAC maintenance service.

Michael bowers was very friendly, professional, and knew what he was doing he explained everything so I would understand would highly recommend him and Freedom Air and Heating!!!

Blake came and evaluated my unit then after he gave me a great price he even came and installed it for me the new unit looks beautiful and blake has a great personality i would recommend them too anyone

I have spent thousands of dollars with these guys in the past having a whole new HVAC system installed. This week, I had an issue with my thermostat no longer turning on the heat pump. Scheduled an appointment online, explained the issue, and got a message that someone would be in touch shortly. I didnt hear from anyone by hours into the following day so I contacted them to find out what was going on. I received a text back - What was the appointment for? I explained again what it was for, that I had scheduled service online and asked if they maybe didnt get notified of the appointment. More hours go by. No response. I finally said just forget it. They dont need your business I guess. Not even worth their time to respond.

Technician, Ryan Ross, was very professional and personable. Perform the repair work quickly. Will definitely use Freedom again.

I wish there were a zero rating that I could have assigned this company because it has been nothing but a nightmare from the first moment of contact. Suffice it to say I would NOT recommend this company to ANYONE.

Our relationship is on edge with this company but the technician Derek was great when he came out. Thank you.

Ian and his assistant were timely, professional and extremely knowledgeable. They answered all my questions thoroughly and explained what caused the issues, as well as the the required applications to repair them. 5 Star Service. . All the way!!

Michael was very nice, showed up early which is great. I always anticipate businesses showing up at the end of their time slots however, Michael showed up early and I greatly appreciate that!

Purchased a new AC unit with this group. While it was not the best offer price-wise that I received, they appeared to be very professional and got the offer to me quickly, so I decided to go with them. Installation took the better part of one day and was done on a Friday the same week that the initial offer was given.Then things went downhill. Two days after installation, the unit stopped working due to a leak in a coolant line. I had to leave work early on Monday to meet the tech since the latest appointment they could do was 4pm. This guy was unable to fix the leak, but we scheduled an appointment for Wednesday morning (9-11am). I heard Wednesday morning around 10am that they were unable to make this appointment and we then had to reschedule for Friday morning. Overall, I have now had to adjust my work schedule 4 out of the last 6 workdays, and I am just thankful that my boss has allowed me with this flexibility. To make everything worse, the two guys who came out today (ones name was Ian) did not wear a mask for a majority of the time they were in my home, despite the fact that I wore one the whole time.Im giving them 2 stars simply because of the timeliness of their initial quote and the overall installation were pretty good, but everything since has been very poor. Overall I have to imagine there are cheaper/more time-flexible companies in the Birmingham area that I would try before returning to Freedom Heating/Cooling.

Very professional. They were on time and did a good job. Called around and no one beat their price. I would definitely use them again!

Great Service. Diagnosed the problem, found a solution and fixed. Dependable and very knowledgeable.

Had Freedom do a couple repairs over the last 15 years, and they installed a new unit a few years back. Just had them out again to replace a capacitor. Always professional.

Service tech Michael gave initial assessment and pricing. Was able to determine and explain in layman’s terms for us to understand the findings. Very professional group.

We needed a whole new system. It was installed in a very professional manner. The installers were pleasant to have in our home. Thank you for always coming through for us!

The technician was professional and precise in checking my unit and explaining the issues I was experiencing, as well as the options I had to resolve the issue. I will be referring all my family and friends to Freedom Heating and Cooling in the future.

Great product and even better customer service!

Really impressed with The company! Chris Horton was the technician that came out to give us a price on a new ac unit! He was very professional and easy to talk to. By the end Chris felt more like a friend then a stranger. Chris had us set up to have our unit installed the very next day. The technicians Ashley Fitzgerald and Scott Nelson were just as great! They are hard workers and worked non stop to get our unit in. This was no easy task because we were putting the new ac in the attic. But what I loved about Ashley and Scott was that they didn’t cut corners no matter what they ran into they made sure to do it the right way. I would definitely recommend Freedom heating and cooling.

On time, great service technician, good price

Shawn did a great job, was courteous, and worked fast to fix our overflowing AC that was leaking water. All for a great price too!

Great job. The guys arrived on time and started to work. I could tell they knew their job because they was not messing around they went right to work. The air conditioning and heating system was installed in a reasonable time. They did an outstanding job and I will always use Freedom Heating and Air from now on. Outstanding job. And the system is working great

Hello, don’t EVER do business with them. All of their high ratings are from them telling people to give them a review for a gift.This has been however the WORST air conditioner company I have ever been with. Within the first year I got the air conditioner the people that came looked very inexperienced. They promised me so much but I never got anything. Within a month later the air conditioner broke, AGAIN.When I had called them a lady was very rude, saying rude comments. Then They had a manager micheal reach out and he was all about money. This is my first house I got, im 22 years old and Would never work with them again.

Very thorough inspection and maintenance of two hvac systems. Cleaning of outside units superb.

Love this company.. They are always on the look out for my ac/heating unit, and my pockets. I fully recommend them for all your units needs

Professional and quick. The crew installed 2 new units and they were incredible hard working polite guys!

I had black mold inside the unit and Vincent place a light and other things in the unit that would stop the black mold. He cleaned and inspected the unit as well. Vincent is always polite and considerate.every time he has serviced the unit. Thanks for a job well done Vincent!

HVAC tech Cedric Carter arrived within the scheduled time. He was very polite and professional. He checked our unit and even thoroughly cleaned it. Thumbs up and a pat on the back for Cedric.

They sent a technician quickly and he repaired my HVAC unit quick and efficiently

Installed complete system quickly and professionally. Answered all my questions. Cleaned up afterwards. Top job. Great experience all the way from Sales to Installation.

Charles was my first point of contact and helped with understanding what my problem was. Eddie was the salesperson who was very patient with my husband in explaining all options. Logan, Preston, and Sean all were professional and friendly, completing the install of AC & furnace perfectly. Thanks, Freedom!

Good quality service. Good communication and professionalism. Jeremiah Scurlock fixed our issue and was on time, courteous, and professional.

A total ripoff. Overcharged me on a part that is typically about $20, but I paid $300. I had know idea, until I reached out to another AC repair business. I will never use them again and would not recommend them to anyone.