My wife and I were looking for a king bed to take home the same day, but also knew that inventories were challenged right now. Jacob was able to help us figure out the right type of mattress at the right price .... and amazingly it was in stock. We would recommend Jacob to anyone looking for a knowledgeable and friendly professional to take the stress out of finding a new bed. Awesome job!

Crew at Mattress Firm were great. We bought four mattresses - various levels of quality, plus two pillows, and some mattress protectors. They gave us great pricing, helped find unique solutions, and steered us to what we ended up loving. Couldnt be happier.

We have been into Mattress Firm a few times and all were pleasant experiences. Jacob has great customer service and is very knowledgeable. He goes above and beyond and seems happy to do so! We are sleeping better and it didnt cost a fortune which is a plus!

Jacob was incredibly helpful, patient, answered all of our questions, and gave us a great deal! Great customer service, and we got a bed we loved!

Awesome customer service! I was able to tell Jacob what I wanted and he quickly helped me find the BEST bed for my husband and I! The process was quick and easy and very affordable, highly recommend!

Jacob was a great guy to work with. He was very friendly and knowledgeable. Go in and talk with him, you wont be disappointed!

Great service! Jacob is so helpful and knowledgeable it made our experience worth it! Great mattress choice for us! Thank you!

I loved my experience. Great staff, great product...you cant go wrong!!

Thank you, KC for making our shopping experience beyond pheonumal.Your professionalism is a rarity these days but refreshing to see.Your pricing and STRESS FREE shopping experience will have me reccommending you to everyone We know.Thank you KC for the best experience in a very long time...😊

The guys were really patient with me as I tried to make up my mind on what I wanted and super helpful in making suggestions. I felt like my needs and wants were listened to and my budget was taken into account. Everybody was friendly and professional. And oh my gosh the delivery was so fast! I didnt even have the sheets off of my old bed before they got here and I live in Laurel!

My husband and I went in there for a new bed! Prices and customer service was awesome! Jacob was great to work with and helped us find a perfect bed in the price range we needed.

Jacob was great to work with! Very helpful and patient with us. Helped us find a mattress that fits our needs

My husband and I finally decided that it was time to get a new mattress, the one we had was passed down many generations!We were very new to mattress shopping and did not know our options. Doug Evans showed us around and helped us find a perfect fit that not only fit our budget but our needs!Best of all he cut us some amazing deals. We ended up walking out with a new mattress, box spring, two very nice pillows and a bedding set for about 1,400$Our new mattress has been great, we’ve bought from them twice and have had nothing but great service. I would highly recommend. 😊

I went to the store knowing I wanted a purple mattress. The entire experience was fantastic. No pressure just very insightful questions to ensure I was making the right choice for my best sleep. The mattress was delivered the next day by two very friendly and professional men. Im absolutely thrilled and highly recommend shopping at Mattress Firm!!

Went there for a new bed for a spare bedroom. The selection and the prices were fantastic and Jacob was absolutely awesome to work with. Cant recommend them highly enough!

Customer service is astounding in store. Prices are amazing. Delivery was prompt and the delivery guy was very professional and well mannered! Thank you Dalton, Jacob and Doug!!

I made my granddaughters boyfriend let me use his email so I could leave this review. I want to let whomever management is at this facility know, that Dalton is the best employee I have ever been helped by. He went above and beyond to help me and my wife out. I didnt realize a mattress was more than a spring with some cushion and he made sure I knew it. All future business will be dealt with here.

Great place to buy a mattress! Was great working with Doug. Thanks!

Absolutely 💯customer service! Definitely go see the guys in there if you need a mattress! Dalton, Jacob, and Doug, thank you so much!

Extremely crowded and warm. It was crowded with mattresses, not people.

Jacob was a perfect combination of professional and personable. He was loaded with information without being pushy or arrogant. Would gladly visit this store again!

Best mattress buying experience to date. The staff was super professional and knowledgeable. I definitely would recommend checking this place out if you are in the market for a comfy bed.

Doug was super helpful and knowledgeable. I didnt feel any pressure to buy if I didnt want to. Delivery was the same week and the delivery team was very professional. Id buy from these guys again.

Sam and his team took great care of us in the purchase of our mattresses for our new home. Very professional and courteous. Customer service was awesome. We had an issue and Sam took care of it right away - making sure we were happy and satisfied. Without question, I recommend Sam and this store and will be purchasing our next mattresses from them. Thanks the great experience! Wish more retail stores cared for their customers like you do!

Thee best place to buy a mattress! Professional friendly staff from sales to delivery. Excellent deals too! These guys go above and beyond.

Bought a bed from Sam and Doug a few weeks back. They were both very personable. They made buying a bed super easy and simple. I got a great deal during the grand opening sale, I would 100% recommend these guys to anyone looking for a new mattress. They even delivered my bed and took the old one! The delivery drivers were very professional and mindful of walls and furniture while carrying in my mattress! The entire crew was amazing!

Very nice employees. And they are very helpful, respectful. Best place ever.

Both Doug and Sam were excellent throughout my mattress buying experience! I never felt like I was being pressured into making a decision or being convinced to buy something I didnt want. They were very friendly and very helpful. I would highly recommend Mattress Firm to anyone looking to get a high quality mattress from high quality salesmen.

Im so glad I stopped at Mattress Firm while shopping for a mattress. Sam was great. He was pleasant and professional and made buying a great mattress so easy. I love my new Nectar mattress. I highly recommend Sam and Mattress Firm, if you need a new mattress.

Both salesmen, I believe it was Sam and Doug, listened to us about what we were looking for and were very knowledgeable about the mattresses they had. They had a no pressure sales approach and went above and beyond in the customer service department. The mattress we were looking for was in stock the same day and signing up for the in store financing was a breeze. Easiest and most pleasant larger ticket purchase I have made.

My experience at Mattress Firm was very friendly and helpful. I feel I got the product that will work the best for me. The salesman, Doug was more than gracious with his help and knowledge of products in the store. I would recommend this place to my friends and anyone looking for a great new bed.

We need a new mattress for my teen daughter who has to have major back surgery. We were helped by Sam and he couldn’t have possibly been more understanding and helpful. The entire staff was friendly. Sam know his product and prices very well and he was patient with her trying multiple beds over and over! I have no doubt we chose the right mattress store location in Billings and sometimes I can be difficult to please!

Doug was a great salesman.

Doug at mattress firm on king avenue is so helpful! I had been to other stores and was feeling overwhelmed but Doug Directed me in to the right mattress

When I walked in I was greeted and taken care of immediately. Doug was patient and spent time with me to work out what was best for me. On top of that, they had what I wanted in stock and I was able to get my mattress the same day. I would highly recommend this place!

So thrilled with my bed! Best customer service ever. Everyone was so kind. Highly recommend!

Highly recommend! Mattress Firm is in a league of their own. The crew is top notch, the process of finding a mattress is simple and products/prices are great. Best place in Billings for all your mattress needs.

Mattress Firm is the best place to buy a mattress! They helped me get into my Tempur-Pedic Queen Mattress and adjustable bases! They were very polite and helpful and I very much enjoyed the enthusiasm they had when telling me about the mattresses in their store! I could tell they loved helping people! Also, the pillows are super comfortable! Definitely recommend them for all of your mattress and base purchasing needs!

Ordered a mattress on July 21, paid more money than another place quoted but decided it was worth it. They had to order it in, anticipated delivery date was July 31. Due to Covid, they have had some inventory issues so our delivery date was pushed back. The first two times we were understanding but we have now been called 4 times saying it will be delivered, we’ve adjusted our work schedules/home schedules 4 times to accommodate delivery and again have been told it is being pushed out again. It’s been a month of hassle, and we still have no bed. Not worth it. Next time I’ll go elsewhere.

Great prices, awesome selection. Had a great experience shopping for my new mattress with these guys. Sleeping great! Five stars!

Doug was extremely helpful and patient with my husband and I as we decided on what mattress we wanted to purchase. Great customer service.

Sam and Doug are very knowledgeable and helpful with every question I had. They were very professional and friendly. Great experience over all, thank you mattress firm.

I normally dont like doing negative reviews but I was really turned off by how hard the salesman lied through his teeth and tried to con me into a mattress. First off Id done my research and knew I wanted the purple mattress so I went to Mattress firm as one of 2 dealers in billings that carried purple. Starting off the purple #3 they had was $2300 where as online they run around $1500 but whatever. Then the salesman says purple mattress are really hard to get right now as purple isnt taking any orders and they have only one 1 queen in stock and I probably wouldnt find another one in town. Though I knew he was full of it we let him show us around. After we left I called the other purple dealer in Billings and they had 3 mattress in stock and were willing to order whatever we wanted. I decided to try to buy online directly from the purple website. And with some fathers day discounts we paid $1400 got a free set of sheets and the mattress got here in 3 days. So even though the salesman was nice enough Im not going to buy from someone who tries to lie to my face to get a sale.

Helpful, friendly staff.

Loved working with Sam. Pleasant nice guy.

Douglas is amazing!