Thanks for the awesome customer service experience Corey White! It’s definitely worth a visit to check out the easy to find location with plenty of inventory options between the two locations of here & Abilene. Financing was painless and they gave me a good trade in value for my Jeep! Thanks again for your help and time!
I took my own oil and oil filter and still got charged for an oil filter for one. 2nd Just labor cost was the same amount as a regular oil change. When my son asked why it was so much the lady told him people still have to get paid. So if an oil changer makes 60 off of just draining and checking fluids tires ect. That should take about 30 min to 45 min. Im in the wrong business.
I had an accident on the highway while passing through. They got my car in, diagnosed it, ordered the parts, and had me back on the road faster than anywhere else could’ve done. The service department is probably the best I’ve ever used.
Okla was a great person to work with. Super kind and got our car in and out !
The lady in the parts department went above and beyond to have a part rushed to this dealership from Odessa and was able to move things around to get it installed so I was able to drive 700 miles. I would have missed my daughters birthday if it werent for her. These are good people who generally seem to have the customers best interest in mind.
From the moment I stepped in to purchase a vehicle to even now, they have treated me like family! Huge shout out to Okla in the service department for all he did to get my Journey fixed and to the mechanics who made her run again. Will definitely use them in the future.
Amazing service and knowledge staff. They went above and beyond to make sure my vehicle was repaired thoroughly and quickly while saving me the most money.
Okla in the service department was an awesome person to deal with. GREAT CUSTOMER SERVICE skills! Made me feel super comfortable and very polite.
Was on a 12 hr drive from Austin to Albuquerque when my ecodiesel gladiator had a message on check engine light and message on the dash that said “exhaust system service required-see dealer “. They were able to get my vehicle to a technician within minutes and were able to diagnose it and informed me me that I would be ok to get to my destination and have it serviced a dealer at my destination.
Jeremy, Von and Zach made this sale one of the easiest deals I’ve ever made purchasing a vehicle. Everyone was very professional and very helpful. Thank you guys so much.
They always take care of my issues as quickly and professionally as possible.
Absolutely loved the experience we had. They were able to accommodate all of our needs and helped us find what we were looking for! Thanks to Kendra Hawkins for the referral, Tony our Sales Agent, and the finance manager and GM for getting us handled. We even picked up my new truck in the middle of “Stormageddon”, and look forward to getting it washed soon. Thanks all.
Drove from Midland to get my vehicles serviced. And the crew at star did a excellent job and are very professional and curtious. I will be using them for my maintenance and repairs.
Great place! Very satisfied. My sales lady is fantastic... Go see Christine
Had an amazing experience with getting my car repaired!! David took amazing care of us!! Will definitely bring my car back here if it needs to be fixed again!
Great service and sales department. Friendly staff.
The rep that took care of me was very nice and polite top notch. I had just recently moved to Texas and am glad to find this kind of service locally. In my previous town I actually drive to another city as our local dealer had poor customer service. If when calling cooperate about the service they were aware and what the other dealer told me the only reason they get away with it was the volume of there says. Thats a poor way to look at it... keep up the good work!!!
Great staff ready knowledgeable in the service department
Great customer service and extremely friendly,very helpful and hard workers
Star Dodge is incredible. They take better care of their customers than any dealership I’ve ever been to. I brought my car in and had the issue fixed within 24hrs. I highly recommend going to them if you are in the market to purchase a vehicle!
Always very helpful and knowledgeable.
Drove in for a oil change! They got right on it. And I was out in no time at all. Great service writers. Very helpful 👌.
This was the best car buying experience I have had, great service and pleased with the price I paid. Salesman Von Manoukian at Star Chysler Dodge Jeep Ram, was professional, knowledgeable and patient. I bought a 2020 Jeep Compass, l love my new SUV. I highly recommend this car dealer.
We wish we had known months ago how phenomenal the customer service is at Star Chrysler, Dodge Jeep! Jeremy Clark and Von Manoukian are top notch and we highly recommend contacting them for your vehicle needs. We will make the 1.5 hour drive to buy our next Jeep, the extra drive time was well worth the the experience that we had at Star.Thank you Jeremy and Von, you guys are the best! Star is lucky to have you guys!
The salesman Von did a great job as well as the sales manager. He was very informative and went out of his way to give us a great deal. Highly recommend Star Chrysler Dodge!!!
Great experience overall. Tony was great and super helpful!
Good customer service. Attentive staff.
My wife just purchased a new 2020 drive it home then asked next day to return it cause I didn’t like it. I was wanting 2500 diesel. Not even 24 of ownership or more than 50 miles they said no!!! I would recommend driving to Austin or Dallas to an autonation dealer they give you 3 days or 250 miles to return or change to something different. Poor service from a new dealer! I will not return even for service department!!!
As always the staff was awesome!! Excellent service department! Actually the whole entire staff is excellent, I will be purchasing my next car from Star Chrysler Dodge, this is how you keep a business going!! Repeat customers, 5 of my family members have purchased from Star!! 🌟 ⭐
Really good interaction with the sales team, none of the tipical keep the buyer on the lot at all cost (I was impressed). Service after the sale has been outstanding. Im looking forward to a long relationship with Star CJDR and I would recommend them to anyone looking for a new car or truck.
Ive bought 2 cars and only have had to use the service department one time they have been great thru all dealings. With them
K-BEST Media owns a 2007 Jeep Grand Cherokee. We trust Star to keep our staff and customers safe in that vehicle. Thanks to regular maintenance our Jeep runs like it did in 2007. When we do have an issue, Star is prompt, friendly and reasonably priced. The battery ran down last week. Star came to our Station, removed the battery and took it back to the dealership. Within an hour, Star brought back our battery and installed it. They even took the time to have us test it before they left. This is why I have personally bought multiple vehicles from Star and have my vehicles serviced there. 2 huge THUMBS UP!
I was travelling and my 2019 ram failed to start. They were true to their timeline and very accommodating. Final pricing was very fair. Thanks
Excellent service from start to finish.
Charged me 298.00$ for 3 filters! Oil change was free! I don’t live here but was in need of all my filters and oil to be changed so I thought why not!Almost 300 for 3 filters is stealing from a mans pocket!Breckenridge Tx full oil and filter Change 162.00$Never again will I use your services again!On top of that the service tech didn’t let the truck run long enough in the bay thus causing long starting times when I received the truck back!
They were very courteous and listened to each detail that I gave them very well.I drive over 100 miles to go here and pass 3 other dealerships on my way (I don’t trust the other 3 dealerships anymore).I would recommend it very highly.
This is the second vehicle that I have bought here. Jeremy and his team are awesome.. My last experience with Marissa was amazing! We were on a stay at home order- Not only did Marissa bring it out for me to test drive.. She had all of the paperwork done and delivered it the next day. I also made the check for over $700 over..They are the ones that caught it and immediately returned my money.. They also get it right back to the service department quickly and take care of things on the spot.. I will never go anywhere else!
Great place of business!!! Very friendly and their sales person Marissa was very helpful and knowledgeable and eager to get my family into a vehicle and price range we wanted. She made it very easy and a very friendly environment. I’d recommend going to STAR CHRYSLER and also using Marissa Hernandez!
All paperwork was done on computer.I didnt receive any paperwork and had to go home and print all my own paperwork. Disappointing
Nice, friendly and courteous people ready to help any way possible.
After looking at different places for a vehicle,...Marissa at Star Chrysler Dodge made it fast and easy to find I my truck! The experience was great! Great customers service and questions were answered. I know where I’ll continue to get my vehicles. If your looking please don’t hesitate to come here!!! Made my payments around what I wanted.
As always, great service at Star Chrysler Dodge in Big Spring. I brought in my truck for the first time and Renee Page took really good care of me. She was very knowledgeable with Diesel engine maintenance and ensured I got the best care in her service department.
Star dodge have very friendly staff, the team was always on top of the repair work that needed on my vehicle.The service manager took care of all work and supplied me w a rental so that I could have a vehicle. The parts were all taken care of thru the extended warranty, was glad that they were able to get my vehicle back on the road.
Corey at Star Dodge in Big Spring is the best salesman! He listened to what we wanted, and stuck to our budget. We love the truck, and when going in for service, they always take great care of it for me. Best dealership I have ever dealt with.
Very nice place to visit. Friendly customer service.
Took my truck to get a oil change and a fuel filter change watched the tech get coverd in fuel and when they returned the truck the fuel absorbed into the seat the seat was wet from all the fuel and the seat was coverd in dirt
Terrible experience with their service department. Called on a Friday and had an appointment scheduled for Monday morning at 9am. That part of the process seem nice and smooth until I arrived Monday morning at 9am first warning sign should have been that they didn’t have my appointment set but I over looked that. Dropped my vehicle off and they even gave me a time that my vehicle would be ready. I got shuttled to my house, awesome! As it got closer to the time they said it would be ready(3pm) roughly 6 hours to do some pretty routine maintenance I called in advance to make sure everything was going to be ready and I get told it would be closer to 5pm I said ok no problem as it gets closer to 5pm I called again and make sure the vehicle would be ready. I get a NO and it would now be first thing in the morning around 10am. I said okay they’re busy I can’t understand that. Next day around 10am I come back the dealership thinking I’m gonna be all set I walk in and am informed that my vehicle would now not be ready till mid-late afternoon and here comes the worst part of all of this. I asked if maybe they were at a point we could stop and reschedule the rest of the maintenance for another day as this was a work vehicle and I couldn’t wait another full day. She went back talked to the person would was suppose to be working on my vehicle then came back to me and said they’re bringing your vehicle around and this is were I find out that after all this time that they had the vehicle a full day and most of the next morning after making an appointment prior to even bringing the vehicle in they had not done a single thing to the vehicle. I can’t say I would ever return to this place I’d rather drive 45minutes to an hour to another dealership this is just unacceptable for a business
My mechanic informed me of a recall on the ignition for my vehicle. I contacted Star Dodge in Big Spring and was told they would get the part and get me taken care of. The lady I spoke to dropped the ball and didnt get the order placed for several weeks. I had to follow up twice. However, once it was ordered, it arrived within a few days and I scheduled the appointment. I arrived to drop off my car on my lunch break. One of their techs drove me back to work, very nice gentleman. I called when I got off and they sent someone to pick me up. My car was ready and waiting when I got there. Overall a good experience with nice people.
Great experience. Samantha very friendly and helpful. Made sure all service needs were met. Maintained good communication throughout.
I will definitely be recommending Star to friends and family. Christine was a big help in finding the right truck for us. Thank you for all your hard work!
I have purchased (3) vehicles from STAR, and they always give me a fair deal. As a business owner I am always in a rush for a quick turn around or oil change, and they always do their best to get me in and out quickly. They care about the people, and that is getting harder and harder to find.
As a little ways fast friendly customer service. Lynette does an awesome job. Samantha was both courteous and friendly. She answered all my questions.
Samantha was friendly and thorough. Please with the service and will be back!
Love the fact that the dealership is in my city. I don’t need to drive an hour away anymore! Corey was great to work with. We had been talking to him about future car plans for over two years. He never called and hassled us! He respected the fact that we would come to him when we were ready to buy!
We had such a great experience here! Marissa Hernandez was our sales consultant and she was amazing! She was very helpful and it made our experience so much easier and better!Definitely recommend this place and we will definitely be back in the future when needed!
Over the weekend I had the pleasure of being helped by Marissa In getting me into a new 2020 Jeep Wrangler. She made the whole experience very easy and smooth. Great attitude and very helpful. 10/10 would recommend talking to this young lady for any car needs.
Took my car in to get serviced and it started off a bit rough with the service department. The service manager Lynette was quick to resolve the issue and made it all up to me. Happy with the customer service and would visit again.
Bought a truck Monday night. Marissa was amazing to work with. The process was quick and smooth!! Thanks again!
My experience at Star was phenomenal The Techs explained everything clearly and The service was 5 Star. I would definitely recommend Star to all My Family and Friends......
I can’t say enough great things about my experience with the Star Dodge service department. Lynette and her team went over and above to help me with everything from helping with an aftermarket “warranty“ provider, rental car and providing quality maintenance on my Jeep Wrangler. I highly recommend the Star Dodge service department, you’re in great hands!
I don’t normally leave reviews but the people who work at Star Dodge are beyond fantastic. I randomly called one day to see if we could find my husband a truck and by the end of the day he was driving off in a truck that he loves. I will forever be grateful that I don’t have to share my car with him anymore. Maria you were fantastic and I just can’t thank you enough for all the hard work you did. From now on you will always have our business.
The best dealership experience Ive ever had was at Star Chrysler in Big Spring,TX! Marissa was my salesman. She was very knowledgeable about my vehicle and answered any and all questions I had. She was a joy. I will be recommending this dealership to all my family and friends! 🚗
I am a Big Spring native and have always traveled out of town to purchase vehicles because of previous dealings with the local dealerships. When I started looking into the 2019 Ram pickup trucks I was dealing with another dealership and thought I would give Star a chance. Chelsea my salesman was very knowledgeable about the vehicle and technology equipped. I ended up purchasing a 2019 Ram Rebel and I am very happy with my purchase. They got me the truck I wanted with the features I wanted, at the price that I wanted. The next time I am in the market I will be dealing with Chelsea, and Star Dodge in Big Spring Texas.
They’re always accommodating as we live in Midland. They offer excellent customer service and have never had a problem or concern with them in the past. However this visit there was a young man standing in service area talking loudly and using the F word rather frequently where customers could hear, not very professional on his part. But other than that, will continue to work with them.
The Service department was the best.. they took us home while we had our repair and even picked us up. Great people and great service !
Corey White as always took care of us and got us a great deal on a 2019 Jeep Cherokee Latitude on our last visit. He has always taken care of a our family when it comes to getting great deals on new and used vehicles. Thanks Corey.
When I went to big springs Star Chrysler Dodge everybody there greeted me was very very polite and friendly ask me if theres anything they could get from me and were very patient as to the fact I had two granddaughters with me when I was looking for my car! I didnt have to spend too long there the finance manager was signing up somebody on a deal and then I was next I was in and out within a reasonable amount of time for paperwork and everything and it was a very nice experience thank you all very much
My salesperson, Marissa, was extremely helpful in helping me complete my purchase of my new Dodge Challenger. She went above and beyond to locate the color I wanted which I certainly appreciate.I will be visiting the Dodge dealership in Big Spring for my next vehicle purchase as well.Thanks!!
Cannot say enough wonderful things about our sales consultant, Christine! She was so sweet throughout the whole vehicle buying process and even to this day she is great about answering any questions we have! Thank you so much for your hardwork, Christine!!😄
I would like to take this time to thank the service manager and her team. First of all Lynette is a down to earth southern woman. Who reminds me of my mom never meets a stranger and always greets you with a smile. It’s hard to find people like that today. With the way the times are today and everything going on with the virus and economy. We need more people like her. I was needing to put a gooseneck hitch in the back of my truck for my fifth wheel. At first I didn’t know whether to go with the ball or 5th wheel hitch. Lynette was their to answer all my questions and head me in the right direction. I went with the ball rated at 30,000 lbs. Lynette got me in the next day and it was installed. All I can say I got first class service. When I showed up to pick up my truck a member of the service team was there to go over the equipment. Before leaving Lynette was there greeting me with a smile and shaking my hand. With her southern twang if you need anything else just let me know.
I took my car in to get repaired .The service department took care of my problem and fixed my car quickly. Thank you, Star Dodge.
Great customer service and fast. Only comment I would have is I had my tires rotated but they didn’t adjust air pressure accordingly in the tires so when I got in my truck it showed low air pressure on back tires and I had to let air out of the front tires to get it back to how it’s supposed to be. (65psi front 85 psi back)
Corey White was so helpful, got us in the exact truck we wanted. Made sure to listen to what I wanted. Also helped surprise my husband with his truck! He went above and beyond, ask for corey! You will not regret it!
Clint Fox and Corey White are amazing!! They didn’t have what we were looking for so they purchased what we wanted! They are very friendly and knowledgeable! They answer questions quickly and are just so nice. Gave us a great deal! We are looking into buying another car right away.
Drove into the dealership just wanting to look around, but when I was about to leave a young woman by the name of Marissa Hernandez walked up to help me. Since I was just there to see what I could possibly do in the future, I had no intention to drive off with a new car. Long story short, after a few signatures and a little time later I was able to drive home an amazing new Jeep. A huge thanks to Ms. Hernandez! I wouldn’t have been able to accomplish anything today without her amazing help! Definitely recommend her and the Star Dodge dealership in Big Spring, TX.
I originally went to clear a check engine light. When I arrived they immediately checked my OBD2 and went over the codes with me. They had all gone into stored status.I wanted to get a bed extender put in and they got it installed in about an hour. I was satisfied with the work and the wait time. Way to go Star Dodge!
Awesome salesman. His name was Tony. Bought 2 vehicles from him and he delivered both of them to my house about an hour away. Was very helpful over the phone too.
Had some problems with the service department but thanks to the manager he got everything taken care of for me.
I was told 2 hours for recalls and it ended up taking 5 hours. That would’ve been fine but I was not called to be told they were going to take that long. When I went to complain to the service manager Lynette Rich she said to not give her that attitude. She should not be in the service industry and avoid this place at all costs.
Incredibly fast and friendly place to get your car serviced! They always go the extra mile to assist you and your cars needs!
Dropped my dually off for service and everything was good to go, nice people and answered alot of questions I had on the new ram diesels
Took good care of me and my problem
Came here after my Chrysler Town and Country was totaled due to hail and didn’t have any luck with the dodge dealership in Midland. They had a van 1 year newer almost exactly like mine for a lower more amazing price then I was paying. Tony was a great help. I’ll be going to him and them for all my vehicles in the future!!
Would like to give a HUGE shoutout to Chelsea at star dodge! She made my car buying experience so fast and easy! I literally went and signed for my new car on my lunch break from work. I wasn’t stuck at the dealership all day. She was able to get me the exact payments and everything I wanted! Thank you so much! If you need a new car definitely go talk to Chelsea !!
Great friendly service. Christine was a jewel to work with. They will do their best to get you what you want.
We had a wonderful experience buying our new Jeep Cherokee here. Chelsea went out of her way to make sure we got just what we wanted. She and Jeremy stayed way past closing time so we could finalize and take our car home that night. I recommend anyone looking for a new vehicle to go see Chelsea!
I was actually sitting in the office when Jake Chrane came in to talk to Lynette Rich, from what I heard she was nothing but professional, and never said anything about giving her attitude, in my experience Lynette Rich actually goes out of her way to help customers in anyway she can, in fact I highly recommend this place, and if more people were like Lynette Rich the service industry, would be an unbelievable place . Highly recommend this place, easily 5 stars
Very professional and responsive to our needs.fixed my brand new old truck.with good ram parts.and thanks to my home town dealer for getting you my paper work.
This dealership was amazing! They made me feel welcome and at ease; and, there was no high pressure sales. The salesman was friendly, knowledgeable, and helpful. The Management Staff was very accommodating as well. I will definitely be a repeat customer, and will be sending new customers their way! Thank You for a Wonderful Experience!!
Lynette is the best service manager Ive dealt with she takes care of the customer
Corey was great help at getting information in a timely matter. From start to finish helped us drive off in a great looking vehicle.
Problem handled quickly and efficiently.Very friendly staff. I will go back when I need service.
Great service across the board
I came in to have my oil changed last week and did not have an appointment.I was pleasantly surprised that they were able to get me in and taken care of so quickly.He young man who assisted me ( Cecil Dela Rosa ) was such a polite and helpful person.I would highly recommend this location for auto care services.
Had exceptional service at star Dodge in big Springs with Corey White, he has been a great help finding me the perfect vehicle I needed.Overall star dodge in Bigspring Texas I will Recommend to go and purchase a vehicle they will work with you under not pushy.👍👍 As well their finance manager is well knowledgeable of what he’s doing.
Great people!! Very helpful and friendly!!!!