Ralph Lauren was AWESOME!! My Boyfriend loves this store and its his favorite! We did some shopping and my Boyfriend bought a really nice shirt and some cologne which he enjoys both of them!! Kyla was an AWESOME HELP to my Boyfriend, she was very nice and friendly!! We were grateful and thankful to her for the help she gave us!! She was THE BEST!!

Exemplary customer service both before and after the sale! Kyla was so good with us not only in the store, but a week after, I decided to purchase another item they had in the store and she was very helpful on phone and email. I live several thousand miles away and the same excellent customer service was the same. She is a credit to your store!

The store is beautifully setup. The whole shopping experience here is unique and enjoyable. And the collection is great! One of my favorite store in Rodeo drive!

I just left the store and was upset by my experience despite being enthusiastic when I walked in. This white lady was being helped by one of the men the whole time but my salesperson disappeared at one point and I saw a room they were all in so knocked on the door and asked someone to help me. This old lady salesperson with grey and white hair just completely ignored me and was very cold. My salesperson then eventually came out. I don’t know why I was treated so coldly other than i am young and not a middle aged white lady( I was dressed nice and polite). But they need to work on delivering customer service. Will just order online.

I got some great Joshua tree candles

Beautiful shopping experience. Friendly, helpful and very professional staff. In the store it is possible to find in addition to the most classic and iconic lines of the Ralph Lauren world such as Polo, it is also possible to find tailored and exclusive lines such as Purble or the iconic exclusive and vintage line such as RRL, whose garments purchased as announced losing a little of color they acquire a lived-in look giving beauty and uniqueness to the garments.Special thanks to Mr Stephen and thanks for his special service and valuable advice that made my shopping experience in your store unforgettable.

Fashion, fashion, fashion.I love Ralph Lauren.This place can make any person look great.Just 5 stars?Ralph Lauren gets 10.George Vreeland Hill

Their salesperson Shawn was very friendly and cordial he went in the back store room and got me the exact size jacket I fitted.The interior and layout of the store is extremely superb and exquisite.I’m happy with my purchase and enjoyed my first shopping experience at that location

What an awesome experience and the availability of merchandise!

Strict rules of social distancing did not take away from the experience of getting some long needed jeans and a few classic t-shirts . Always a pleasure to shop at Polo and Paul has been an amazing Polo Team member in assisting with size, style and selection . Don’t rush the experience, sit back and relax, goto the second floor to experience what your bed sheets should feel and look like, check out the books and all subtle nuances relating to Polo fields . I like this place and the warm fuzzy feeling of style .And tip the Valet (parking in back) well they are working during a pandemic with 90% less engagement and business

The guy who gave me the shoes in 41,5 seems a bit sulky, the store interior is wonderful

This is a flagship location with great selection of high-end products. Switch your necktie to purple labels!

Paul is my guy, and Paul is amazing.Need help, find something thats not available, follow up calls, personal assistance.Thats PAUL.Mr. Ralph Lauren shoud be happy having him work for this great company

Awful treatment. I have spent many thousands in their store over many years and sales woman today checked with manager and I was denied access to a restroom. Not just uncaring, inhumane. Versace and others earlier in the shopping day today...no problem.

My favorite store

Amazing merchandising and great designs. However, it feels less pleasant when you are being served by a service representative who has more attention on his phone than customers. It feels like a dollar shop when the shop personnel talks to you when his eyes are on his phone. Simply unclassy.

Beautiful building and atmosphere. Knowledgable staff.. Mens collection looked weak compared to ladys collection. I bought a sports jacket and sweater that fit well. Pity they had no trousers in my size.

The worst service last week. Never greeted by any staff, just the security. Asked for a polo shirt in orange that wasnt wrinkled or damaged for my husband to wear that night. Asked the associate to assist, after he scoffed when he saw unfolded shirts on the shelf. His reply if I get one from the back it probably going to be wrinkled as its piles of shirts on top of it I replied Please check Of course he came back empty handed and told me that was the only orange large. I replied ok and left. The truth is i dont think he checked...he was so annoyed by the unfolded shirts my request made his anger worst. I work for a luxury retailer and this is a disaster to see first hand. Needless to say I will never be back. Online shop will get my business. This is the issue with stores...and why so many close. Online is always nice and willing to help and provide customer service.

Really friendly staff in a nice area. The store was spacious and very nice.

Great selection of clothing especially for kids and loved the home items too.

Just okay, high key expected way better for the prices youre asking

Great Customer ServiceFriendly staff, caring!! Barbara was very friendly and caring. Beautiful store!! a must see. Great products and friendly staff.

A fabulous shop on Rodeo Drive!.Meets your vision of what a shop on the famous drive is. Beautiful. Classic. And welcoming!

Of course the clothes are excellent, but this review is all about the service. We shopped at every store on Rodeo Drive down and back from the Beverly Wilshire during our visit to the area over our daughters (ages eight and six) spring break. We were really out looking for clothes for mom, but in Ralph Lauren the staff was so engaging with our girls that we ended up checking out the kids section. The staff decided that since this was the girls first real clothes shopping experience, it had to be one to remember. They gathered all the outfits in the girls sizes, escorted us to a beautiful dressing room, and proceeded to treat the girls like Hollywood stars as they modeled away, providing fashion advice, snacks and lemonade, and ultimately steaming dresses for the girls to wear out of the store. It was truly above and beyond, and we will never forget it. We cant thank the Ralph Lauren store and staff enough.

Are you kidding me?? The holy grail. Nothing is better than the Ralph Boutique. I felt sooo pampered, at home, and welcome...by everyone! I grew up in this snobby, often unkind neighborhood. The other shops would do well to take lessons (from the Ralph family) on how to deliver incomparable SERVICE, and how to exude beautiful attitudes and personas. Oh, you cant teach that, you just have to HAVE it! I hated to leave. Will return to town soon ONLY to shop at Ralph Lauren. My new home away from home.

Beautiful! Amazing!

Several very nice older collectors items; Enjoyed the conversation with the store associate about them, he was very knowledgeable about and details. Made the shopping trip interesting.

Nice stuff!

Stopped in looking for just the right slack...not a jean...not a dress pant....and BOOM....Stephen Christensen, who has been in the business for years, found exactly what I wanted....In fact....6 pairs of exactly what I wanted.....My wife and I visit from out of town and we will make this store a required stop from now on with every visit....Great job...

Stunning store! Beautiful clothes! Gorgeous home collections!

I love Ralph Lauren clothes, this place have collections and never seem other places. Laid out beautifully.

Steven is MAH BOI.

My lady Melanie works here and they are an awesome company from a third party perspective.

Beautiful. love it...sales are in the back....check there

Well designed store.

Premier Rodeo shopping experience; though selection wasnt as extensive as I expected being Beverly Hills location....

Ripoff.walmart cloths is beter than thes fqncy brands wtich suc.my walmart cloths worht my mony.raplh laren isnot.

Good spot, but mostly the high-end range and not much of anything else

I love the texture of their polos. It it finest and smoothest polo fabric that I have ever touched.

Great

The store is beautifully laid out and the staff couldnt have been nicer. Ralph Lauren is a staple of American luxury.

Dont forget to pick up one of the signature scented candles that can only be bought in selected Ralph Lauren retail stores, this happens to be one of them. Take advantage of the free engraving service as well, you will be pleased that you picked up a unique souvenir while shopping on Rodeo Drive.

I like the polo shirts and the cologne- dark green polo is the best. The clothes last a lot longer.

Fantastic showroom for mens women and home . . . Nothing short of elegance

One of my favorite stores by my favorite brand.

Incredible Ralph Lauren Store, Inside and Out

Very fancy and expensive boutique!! Definitely out of my budget...

This place is amazing.

Nice clothing over priced

Never had been before. Everyone was very welcoming and warm.

Nice store, but staff didnt seem happy to be there.

Great customer service and wonderful selection

Called this location looking for a specific type of bracelet I saw on the Ralph Lauren site that was no longer on the site. It was removed just two days prior to my phone call. I described the bracelet and even had them look up a picture of the piece on a model online. The woman I spoke with was basically useless. Called the store in Texas, they found it immediately for me.

Noah is the best!!! If you need a design associate hes your guy!!!

Mediocre. Not nearly as much product as at the mansion stores in Chicago or New York. Staff was also not very accommodating.

Excellent quality and professional customer service!

Excellent service and of course, beautiful classic clothes.

It was amazing good costumer service excellent

Outlet had a sale and good prices

Excellent/Professional customer service!

I used to buy almost all my clothes here and whenever Im taking anyone suit shopping for their wedding this is the place to go

Helpful stuff and good items

One of my wife favorite store in Beverly Hills.

The sales associates were friendly and very patient. Drive your car through the back and they have a valet for patrons who are scheduled for a fitting.

Love the Purple Label clothes.

Unacceptable!I bought a polo hundreds dollars. Lost 2 sizes after 1 wash.No customer service! Horrible.

Fabulous online service.

Classy clothing

The people ate very friendly .

Customer service F-

I love it

Very very very expensive

Very good

Its ok

Speechless. Beautiful Store.

Bargin products from this designer

Nice store

Good service

Old classic style

I spend plenty money!

Good but costly

Exclusive

Black label $$$$$$$$$

The decor was really classy and luxurious and the ambiance was fine, but the staff were not exactly friendly but rather condescending and ignorant of customers who did not wear expensive branded clothing.

Big offer. Very big .

Amazing store. The collections are always getting more and more beautiful. This brand represents elegance and luxury.

Its my new job

Owner?

Excellent