Waited 45 minutes under the sun to enter. Staff come out and offer cool water. I was lucky to have a friendly staff during my purchase.

I waited 1 hr outside under the sun just to get into the store. There were not enough store associates to help consumers and even with covid guidelines the store was empty! They are trying to create exposure outside of the store by making people wait absurd amount of time. They cover it up by saying that way the associates helps a costumer better. But at least let me shop inside. Terrible. I had to exchange a gift, but after this experience, I will never buy anything from them. Do not recommend.

My favorite happy place !Very friendly and helpful staff.My favorite two are Jeffrie & Cassandra !They’re so friendly and helpful.They got me everything I was looking for.

15 clients going out .. 2 clients going in ?! we stood 45 min in line. Then got a really slow saleswoman ... and also they didnt have the things we wanted. Bought what we wanted online in 5 min

The manager Grayson is very rude, what do you expect from a boutique headed by a bad boss and a Sale assistant worse than the manger ! Camille asked me to buy more items jwelries and ready to wear to get a Birkin or Kelly and she asked me to build my profile to get a special bag then after I spent 800,000 usd, I asked for my request she said sorry I did not promise you, and we don’t have your request . and when I show her and show the manager the text she promised me on it, in she said “ sorry you miss understand it. then she blocked me ! After I spent more than 800,000 usd !! Really !

My husband was so nice to buy me a present from this Hermès store. He thought the handbag he had gotten was the one I wanted, but it wasnt. He got a 24/24 in orange, what I wanted was a Birkin or a Kelly in any brown or dark tones. When we went to exchange or return it, they didnt refund the cash payment of almost 10k but simply offered a store credit that can only be used on store only, not online and not outside the US! We asked about such bags and were told there was a wait list, a blatant lie and mockery by this salesperson. I will have to come back with their names. Next time I went there, a few months later the sales person gets my info puts me on his list. He said chances are slim to none. Fast forward its been more than 2 and a half years and we havent been contacted, no bag is available and I am the bearer of just a lavish store credit with no possibilities of redeeming my intended gift. If I can I would avoid buying the brand altogether due to their sales practices and their imaginary wait list!

While the First Lady was very kind with us and helped us for a returning product. We were then taken to the a second person who was supposed to be a sales person. He was very rude and was not welcoming at all. Each time I asked about enquiring about a certain product or good, I felt a condescending tone and felt that I was being rushed. Terrible customer service and not welcoming at all. Hermes should really consider and revise some staff members there. After all the front end staff represent Hermes! I’ve been to many Hermes stores around the world, and the LA branch in Beverly Hills is definitely the worst!

Line took over an hour to get in and on top of that they gave me the wrong item and when I realized I had to go back and wait another hour to be told that I’m crazy and they don’t carry that product. FINALLY after arguing with them did they made things right and “ found” the correct product.

Absolutely horrible environment!!!!! Sales Reps act like they deal and solve the world’s hunger problems!!! You are just sales people and i do not care what you sell!!! Total corruption between sales and customers, there are under table deals for sure!!! No class, no ethics !!! This people think British accent or a tie will provide that!!! I think C level Hermes management needs to come down to this hole which is run with JessyPenny mentality!!!!

Hermes are totally dropping the ball in opening up after the pandemic. Their stores are severely understaffed and the lines outside are brutal. And this isnt like Gucci or LV where the lines are long because they have hundreds of customers.... this is just 10 customers having to wait an hour because the store isnt staffing correctly. Makes for really bad experiences. P. S. If youre going to make customers wait that long for buying such expensive goods, offer some shade and water at least!

Exceeded my expectations. Thank you to Olivier. Amazing experience.

The absolute worst representative, named CHRISTINA, “helped” me through the most rude and awful experience. Such an awful person, shouldn’t work in customer service with an attitude, get a new job. Won’t ever be shopping at this Hermès again.

Bad customer service especially Camille shes very rude

Hermes is favorite Designer by far.

The experience at the boutique itself gets 5 stars. I purchased from Olivier and he was fabulous. Elegant and respectful. He went beyond my expectations so that I can get what I wanted. I will be shopping from him again. The man at the door with the appointment list is also very welcoming and sweet. Other employees are professional but not friendly. But Im ok with that. So I think the experience really depends on who you get.However, the people who pick up the calls are simply horrible. 0 stars for them. Ive had to call 3 times to get a call back. Every time I called the listed number at Beverly Hills, I only got rude people who treated me badly as if calling them was a nuisance. And the third time I called, I showed my frustration because I knew the things I wanted were popular and would quickly sell so time was of the essence, but this rude lady actually said, well, were all busy. Guess what? So am I. If youre too busy to treat your clients with respect, why dont you stop taking calls altogether?So, average 3 stars for a luxury brand because of the people who answer the phone. Its such a shame, because once youre there, it is a wonderful experience. But getting answers to your inventory inquiries and making appointments must surely be part of the whole experience.

Terrible customer service, I saw how badly they treat those ladies who are there to spend over $15k and they make them feel like less of a human.Sales associates walk and act like they own this world.Please ladies save all your money. Buy diamonds but not Hermès because the attitude comes from the ownership.....They don’t deserve your money.

The staff was obnoxious. Self righteous and so disappointing constantly bothering people completely disrespectful. Pathetic snobs

If you shop online you get the option to return products to your original payment method. If you choose to shop in store you will get a heat stroke waiting to get in the store and only can return merchandise for store credit (which can NOT be used online). Additionally, the managers and staff both lie every shot they get.

Great hospitality! Chris was very helpful! Thank you

I was gifted an Hermes bracelet for my birthday only 4 months ago. It BROKE on its own while literally sitting on my wrist (clearly poor manufacturing on their behalf). Today my boyfriend had taken it to this location and the employee says they can not fix it and that we have to pay $120 to get it fixed and it needs to be shipped back to France and it will take 6-8 MONTHS?????!!!?? The Employee then suggested my boyfriend try fixing it himself???!!! This is the most absurd and horrible customer service I have ever heard of. My jaw literally hit the floor when he told me this. Needless to say, wont be buying from Hermes again or recommending to anyone.

Very exclusive

Super Rude really I don’t know why they only serve certain raise they r very very raciest staff

Brian always does a great job, Hermès is Hermès 🚀

Never going to buy anything from that store again. Placed an order online, received a phone call from the store two days after it was supposed to be delivered. Went to pick up the order and guess what, apparently it’s harder than buying a nuclear weapon. Providing a CA driver license with the same billing and delivery address which is matching to the info provider at the moment of purchase - not enough. Overall bad and very disappointing experience. Didn’t feel right.

I visited the Hermes store for my birthday to buy a belt, bracelet, and a lipstick and got top quality service from a friendly sales associate named Jeff. The experience was nothing but pleasant and they gave me top service and showed me around the store and were nothing but attentive. This store has never been anything but excellent and I plan to visit over and over again. I would highly recommend to anyone.

Luxury but always queue

Excellent customer service.

Really disappointed. Bought a belt few months ago. Now all the color gone( was black mat) they just said sorry and you have to wait for 2 months to answer you.

Best boutique in the world

Called in to ask a couple questions, was made to feel like I was a major inconvenience for asking simple, relevant questions (like changes to operations due to COVID, you can currently only shop there by appointment only FYI).The lady that answered was extremely rude and unwelcoming. Hard to believe that a luxury store like Hermes cant train employees on basic customer service...

Glad to write a review here after comparing the service in South Coast Plaza. It is a huge scar between Heaven and Hell.Olivier is really a gentleman and helped me for my purchase. I have purchased lots leather goods in France but only select to purchase here. I will definitely shop more collections in this boutique.

Went in to purchase another silk scarf to adorn my Victoria II and was disappointed with the service. I love the quality of the goods, but definitely prefer the store I went to in NY over this one. Uncomfortable atmosphere. Also the man at the door wasn’t busy but didn’t hold the door open for anyone (including my husband who was pushing a stroller) and that was just pretty rude ... Overall, love my new scarf and love the brand but the service at this location was lacking for a luxury store.

Horrible customer service-never return phone calls

Very rude staff. They forget to call back and set an appointment. You’ll probably have to call 3-4 times and get frustrated, talk to the manager, and then you might get an appointment. Then you do FINALLY get an associate appointed to you. Upon reaching someone greets you outside to check you in. From then you have an hour to shop but it takes your appointed associate 10-15 mins to come to you. These 15 mins are wasted. I came in with my list of items ready so I could be in and out in the least time possible but even then it took the associate about 16-20 minutes for the associate to bring out one thing. Also, when asked for water my associate told me that they can’t give me water because of the pandemic but then they were handing out water bottles to all other customers. Rude, rude, RUDE. It’s crazy how such a prestigious brand is allowing its reputation to diminish.

After careful ‘tablet shopping’ and a call ahead to the boutique we secured two beautiful items.The assistance we received was flawless and to have the contact with a human who cared made the shopping experience unique and special.My wife left very happy!

The worst customer service ever, the stuff so rude and unprofessional specially the fat and bald guy on the door, He is so rude and trade the customer sooo bad. I’m never saw that much rudeness in my life!!

Beautiful handbags, great selection. Also the mens colognes are a treat.

I Love this brand. If you get the right SA at this boutique, it’s a nice experience but I have however had a not so great experiences as well.

Great gift ideas...nice attentive staff...wife asked for something, a combination of things in one box that they normally do not sell..they made it happen just like she wanted. Prices? When you want to gift the best...you pay the prices.

Nice and helpful staff. Came in for a small purchase and was treated well. Wasnt pressured into buying more.

Not too pleased with customer service here. I was picking up an item I had reserved and purchased earlier. I arrived with my wife about 2 minutes prior to closing. They had a guard at the front door. They let my wife in, but wouldnt let me in, as I took about a minute longer to park the car (right in front, luckily). I could see her pleading with a gentleman inside. He then opened the door and said we both had to leave. I was pretty livid - my wife is a sweet and calm lady, and here he was ruining her day. I calmly explained the urgency in needing to pick up an item for a baby shower the next day. Time was of the essence. He understood and despite some protest let us back in.I was so astounded I didnt even get his name. I guess there is no point in shaming him on the internet anyway, my review should be enough.

The sales people must think Im such a tourist, and I suppose I am to some extent. For me, its a small adventure to be surrounded by such luxury items. third floor is accessible from the back elevator and they have a bizarre rule about no bags or/and purses going up there.

Oliver, the sales person was super nice . I am so happy to get my first Herms from this store . Highly recommend Oliver, very professional and super nice guy .

The store is beautiful and has a great selection ! Michael is awesome! Great personality and outstanding customer service! I don’t know about the rest of the crew but I don’t need to know because he really represent the brand And delivers the product exceeding expectations. I sympathize with other people that have had a bad experience in the store, because it’s really a shame that this fashion house it’s known for quality all the way starting from production for some SA at the end of the line to ruin it for them ! .. nevertheless thank you Michael for an outstanding customer service provided everytime.

How to get a Birkin bag? You have to be invited by an associate. Theyre never displayed anywhere. They want you to be a customer of the brand Hermes. You have to purchase various items from the same sales associate before youre invited to purchase a Birkin.

Good

Truly the best, #1! first time a client gave me items purchased from hear on consignment I got hooked! I love it! thank you, from dd-threads luxury consignment

The Hermès BH is beautiful and has a great customer service . Maybe, because I know what I want to and I am in & out of the store very fast . For me, the experience always been pleasant . Today, I got my 2 favs perfumes, had a nice chat w/ the SA, offered me something to drink, Love you guys !

The service as it should be in nice stores super amazing. Very friendly stuff

Great store and great customer service from Diane. She was a true professional, but then again at these prices would you expect something less? Store is easy to navigate.

Gorgeous exterior!! I fall in love everytime I come here. I love lamp. And I love shoes. I love Hermes. Thank you for the service!

The store is too busy to make in appointment is so hard 😢

This store is definitely one of the biggest Hermès stores that I have been to. Level of service is on par with the ones I received in France and Italy. Ray, a Selling Supervisor, made sure that we were taken care of. If we were only based in LA, I would made sure to ask for Ray every time.

The worst customer service experience...Bear in mind who your customer is. You are the person serving, I am the buyer! Thanks to Michael in Bellagio (LV), my needs were met!!

Pathetic customer service !!!By appointment only and yet no ONE ever picks up the phone and never call back !!This is by far the most ridiculous store in all of California !!

I don’t think this store needs much introduction, the quality of Hermes clothing and bags are some of the best in the world with the price to reflect it. The service could be a little bit better considering the amount of money I’m spending but I keep coming back anyway!

Beautiful building

Nice staff, Camille was great. I bought two silk scarves and a wonderful cologne for my dad.

The best Hermes store in the world! Just love it more

If I would like to be treated this way I would go shop to Zara. Though Zara has better service...

Great and friendly service from Oliver, will come back again!!!

Elegance

Love this place... Where else can I go to spend $250 for a tie??? Look at the smile on my face!!!!

Gorgeous scarves at a truly insane prices. Not for the poor or the middle class.

Excellent service and more stock than SF or it feels like that.

My favorite store! Employees have too many clients can be a little rude, prefer the south coast plaza hermes

Terrible customer service. There are so many better options to go shopping at nearby who understand that luxury brands should provide top service.

The location is nice

The worse customer service around the world, I bought something online and unfortunately It came without the original bag I called them and ask for bag the lady said it’s ok just bring the item to the store and after 16 miles drive they didn’t give me a bag and sales man was extremely rude to me his name isArthur Soloyan I never buy anything from this brand I am so sorry for this company.

I have visited many Hermès boutiques before, but the service at this location was the best I have ever received - which is somewhat shocking considering I was a tourist shopping on Rodeo Drive. Perhaps I just looked the part, and Im sure my slew of designer shopping bags I had accumulated during the day didnt hurt, but the several SAs who helped me were all exceedingly polite and talkative. The lovely SA Danielle, who finally helped me find the coveted color and size KDT I had been searching for for over a year treated me as if I could afford to buy a Birkin. The amazing first time shopping experience I had at the Rodeo Drive Hermès boutique solidified my confidence in the brand, and made me so excited to start my relationship with the iconic fashion house.

Extremely cruel company that buys alligator skins. Animals are NOT yours to parade around in. You look like an idiot wearing and promoting fur and skins.

The new two story boutique is amazing!

Poor service and rude employees especially security on the front door

If you like to be ignored for 30 mins its the place to be. Pure rubbish.

Went in the store not expecting to buy anything, came out with a Hermes scarf. Stunned by the superb service and attention to the customers!

❤️ building

Lovely, bring your credit cards...

One of the most gorgeous fashion store on Rodeo Drive Beverly Hills.

Fumi is very nice associate,excellent service!!

They were rude guccis next door is better

Hermes gitu loh. Beside expensive, all other factors are great

Excellent!!! 😍Great customer service👌

NATALIE have the bad attention customer service, I’m a customer and is no cheap and she have BAD Actitud...

Staff is over the top with following you and watching. Its really uncomfortable.

Slow, officious service. Forced to wait 25 minutes just to pick up a product I had already ordered and paid for.

Other than the one wonderful French man that helps me every time I find the staff to be stuck and rude.

Wow this awesone place is very good

Nice scarfs.

Very classy store

Worst Hermes store customer service ever.

Excellent service, good selections

Only if it didnt cost so much

Great for Hermes lovers

Love the handbags

Oh my gosh paradise!!!!

The pinnacle of quality!

My favorite boutique

What else do you expect from Hermès...

Exceptional service

Nice store