I took my Sprinter in to get two tires patched, nail in each tire, and was told they dont work on Sprinter vans...Really!? (NOTE: the actual Sprinter service writer, Andreas, was out on break; He always delivers quality service.)After mentioning Ive been there multiple times, I was then told they dont have a lift to raise Sprinters to inspect the tires. I then say to this service writer (*Note: not Andreas) that Ive had tires replaced there and a series of maintenance work done; he then proceeds to assist me properly.I believe this gentleman was a senior service writer from his office setting, which is my issue/concern with this. I could understand this may have been a busy time/day for the shop, but to insult ones intelligence in this matter was appalling.Beverly Hills Mercedes is one of few who provide Sprinter maintenance, and theres Sprinter all in the back of the shop.There are more negatives to this stories but wanted to focus on customer service. Its left an uneasy feeling about returning.

Honestly, I felt discriminated against, maybe because Im a woman, or because I look young, or because Im Asian... They didnt even check what was wrong with my car before they told me that they didnt have time for me and they didnt have loaners for me either, even though I had an appointment for mid-day!! The email confirmation even said that appointments after 5pm would be serviced the next day. My appointment was at 1:30pm. There were not many cars there either. They absolutely shouldve serviced my car at the time of my appointment. I had to press them to run the supposedly FREE diagnosis for why my check engine light was on, and they were reluctant to do it until I said I just needed to know if it was going to be a safety issue. My advisor, and old white man, was totally dismissive and spoke down to me. I get that this places is in Beverly Hills, but theres no excuse for discrimination and microaggressions. Its 2021. Id give 0/5 stars if I could. Yall wasted my time, and Im a doctor.

Andreas gives me excellent service every and each time I take my car for service to Beverly Hills. He is very professional and gives excellent service. Plus the drivers were very professional who took me home and back. On our way back from my home to Beverly Hills we reached 6:10pm and Andreas was waiting for me to pick up my car although the service department was totally closed. He gives one hell of a service. I drive all the way to Beverly Hills for Andreas impeccable service. Love it. 10 star service.

The worst experience of my life I had in this dealer on March 28, 2021 I took my camaro to get a Mercedes here they valued my car at $ 18,000 and I bought the Mercedes for $ 30,899 with financing and everything came out at 35,600 I gave the 18,000 entry fee, the payments remained at 299 a month, everything was fine until when I was on my way home I realized that the air was not working when I got home, I saw that the horn on the drivers door did not work either. The navigation card was also broken and the dealer was still serrated on March 29 he called them by phone and they told me I had to take it to a Mercedes workshop I went to the Arcadia workshop there they tell me that if the three parts are broken, what should be replaced them I went back and told them to change that car that I wanted another that was not defective and they told me not to fix it or that they would give me another but more expensive than my payments they were going to double and I had to pay 7000 dollars plus I feel scammed abused crushed today April 3 I do not have a car yet because manager Steve Bobak was upset by the comments I put on him today I am kicked out of his office I just hope that the dealer owner sees this and can give me a solution to my problem I have been very uncomfortable with all this for 6 days, I have already been visiting them for 4 days so that they can give me a solution, I only ask for the right thing and if they are thinking of buying, they are very careful that after they sell you they do not want to attend to you, they revive the cars well before leaving there

There are no words to express my gratitude and love for Mercedes-Benz of Beverly Hills! They never disappoint, the service is impeccable. Andreas Kroner is my Service Advisor and he is one of the kindest people I can’t rave about the type of consideration he has, the remarkable amount of knowledge, and his way of putting his clients mind at ease. Especially for someone like me… I’m a ball of nerves and my son started his first week of high school the same day I dropped off my car. Andreas communicated with me every day and gave me an update and an overview of what was happening with my car. Needless to say that this particular time that I brought my car in for service was extra special.. and the type of manufacturing, electronics and technological service that was needed takes time and only Mercedes-Benz can provide the 5-star experience that I had! I’m on my 3rd Benz and in a couple years I’ll need to buy a second car… I’m sure everyone can guess where I’ll be headed to get that 2nd car! To the best and most qualified professionals in the city! Thank you for always treating me with respect, care and kindness. Andreas and everyone of the people who worked on my car from the body-men to the technicians team the parts Dept down to the complimentary car wash I sincerely thank you guys for working so hard! I appreciate you more than I can ever express in words!

We were looking for options before buying our next car and was not actually planning to go home with a new car that day. Edgar and Jason helped us and answered our questions. They were knowledgeable, professional and courteous. We were so pleased with the car they showed us, we bought it. The transaction went smoothly. It was short and easy unlike other dealers that will keep you in their office for hours. I will definitely buy a new car from Edgar and Jason again, and will recommend them to family and friends. We had a great experience buying our car at Mercedes Beverly Hills.

If I could give this dealership 0 stars I would. I would not do business with this dealership since that dont care about their customers and treat them so badly. I made an appointment with this dealership 8 days ago and was told they would have a loaner car available for me. I waited 8 days so I could get a loaner car. They reminded me about the appointment the day before and it showed on the reminder a loaner/rental vehicle. I had to get up early and change my schedule around to bring my car in. I got up early and was getting ready to leave when I received the following text from the Mercedes dealership: Good morning. I just wanted to let you know that we have run out of loaners for the day. Please reschedule your appointment for another day and when you can get here at 7 AM when we do have loaners. Reply STOP to OptOut. They dont care at all about their customers. I will never bring my car in for service at this dealership. They couldnt even call, just a text.

Switched to this dealership for my new car, and was very happy I did. A wonderful team! Alex, who was my salesman, was very professional and resourceful, and had some very good suggestions on models and options, and printed multiple estimates and plans. Yelena in the finance team was very quick yet thorough, and was also very helpful. Highly recommended!

From sales to service I have had nothing but a streamlined easy customer experience with this dealership. I love the fact that I am able to get text updates and pay online for my service. I needed a tire replaced and went online to see how much they were charging me over and found out that their price was equal to other non-dealerships. It is the first time I have felt respected as a woman of color at any dealership and I appreciate that.

Revised: I originally had an off-putting experience trying to service my Smart Car. However, Jose and the team at BH Mercedes did their best to rectify my dissatisfaction. I commend their efforts at resolving my cars issue. They were professional and followed up the repair. I can now, and once again, highly recommend BH Mercedes for Smart Car servicing. My only advice, is if they seem like theyre ignoring you because you have a Smart Car, its probably a good idea to speak up, instead of letting it fester like I did. That was my fault. Thank you BH Mercedes!

Ivan at the Beverly Hills service center was so helpful and made sure I got taken care of in a timely fashion. He really understood the issue and was great at explaining what needed to be fixed. I feel lucky to have had his assistance. He prioritized my needs and made what could’ve been a really stressful situation much better.

Representative Edgar Ross provides great customer service! We had been in contact with him for months before we were able to go get the vehicle that we wanted. Hes very patient, not pushy, and really listens to the customers needs.

So I needed and researched diligently for a new place of service. After an exhausted search I found Terry McKie through several reviews. I think he lives up to his many 5 stars reviews. Unfortunately the only reason I can’t leave one this time is my wait time to see him. He is a busy man! So busy I waited 35 minutes until I decided to say something. The only reason I waited that long was there were many other cars there. But then the other cars started moving except for me. By the time I met him it was 45 minutes!!! Anyways Terry apologized for the wait. So other than that frustrating experience I would definitely go back to see him.

My sales rep this fifth visit was superb. But that was all. Since this was cat’s fifth visit in six months, obviously not happy with service quality in general. My car has been in the shop five times for over 100 days. Getting a loaner was difficult. Always received my car back covered in grease on the inside and empty if it’s charge. The manager NEVER returned my calls. Most times (except for my last two) I received little to no status of repairs. I was usually left in the dark.

Terry is without a doubt the smartest and most attentive Service Manager I’ve ever worked with. I had some very obscure questions that he immediately answered and resolved. Beverly Hills Mercedes is so fortunate to have Terry!!!

I had my car serviced at Beverly Hills Mercedes service department today.Ivan was my service contact and he did everything he possibly could to make it a seamless experience for me. My car was finished at the time promised and he arranged for transportation to my office and back to the service center so that I could retrieve my car.the service was fairly priced and everybody there was very friendly to me. I trust Beverly Hills Mercedes with my car and would definitely recommend Ivan to friends and relatives

Joe, my service advisor was very friendly and helpful. I was disappointed when he told it I may have to leave my vehicle overnight but elated when he told me it would be ready before the end of the day. I loved the Alto car service. Overall a positive experience.

My car was due for its routine maintenance, when I discovered my radio was having technical difficulties. My service representative Terry McKie was professional, courteous, and extremely understanding. He also went out of his way to process a good will maintenance request to handle the extra costs associated with the repair of the radio. He also arranged for a loaner car, but due to the pandemic I decided not to take advantage of this service. He called to give me updates, and provided me a timeline on when my car would be ready for pickup. Terry went above and beyond to make my experience enjoyable. He is a top notch service agent, and a five star champion. He is the best, and I would recommend Terry, and the Mercedes Benz Beverly Hills Service to anyone in need of great service across the board.

James was extremely helpful in processing the details of my cars 1st maintenance of its young life. He was thorough in his explaining exactly what was going to be done, s well and reviewed the overall cars details to ensure the 2 recalls that were put out were addressed if they did in fact exist in my specific car.He is very soft spoken but efficient, which is a very welcome characteristic in todays hectic pace. actually was a calming experience. Arranged for my loaner car to be ready and available and called me the very next morning to advise my car was ready to be picked up.

Professional staff and knowledgeable technicians. A bit expensive compared to an independent shop, but you get what you pay for. These cars are very complex and require extensive knowledge and tooling, especially for older models.

Great customer service! Violet is an amazing saleswoman! She worked hard to help me pick up the car that I liked with the price that I could afford. She went above and beyond to satisfy her client. I would highly recommend Violet to anyone who is looking to buy a car from Merceds Benz of Beverly Hills!

I have worked with Bobby Lamba at Mercedes Benz Beverly Hills for many years. As always, this experience was as smooth and flawless as it can get in the world of Leasing/Buying a new car. Bobby takes care of everything. I have sent ALL of my clients and friends to Bobby without hesitation! 5 Star all the way!

I’ve had great experience with Beverly Hills Mercedes Benz and their service department is top notch. Terry, my service advisor is a top professional. He is the best in the business - courteous, extremely knowledgeable and a terrific guy to do business with. I can’t say enough good things about this pro and his fantastic service department.

Jose is great! Always makes my experience with you guys a breeze! Thankyou for your amazing customer service

Beware if you bring your car in for service! Brought in my immaculate g550 for service only to have the car crashed while in the possession of MB BH.The story doesn’t end there, Mercedes Benz BH is passing the buck saying a 3rd party was operating the vehicle when it was wrecked therefore MB BH isn’t responsible!I was never told a 3rd party was doing the work and now I’m left to fight it out with insurance. Why should I be left with a diminished value vehicle through no fault of my own. Customer service at its worst!

I highly recommend their used car department.The quality of used cars are far superior than any other dealership, I have bought from in the past. Most of them have excellent maintenance history and have been well taken care of. I wouldn’t go any where else.

They are great, in general. However, as ones Mercedes gets older, the quality of service and curtesy car availability while care is being serviced decreases.

Elan Haim is always so helpful in the service department.. and customer service in general is excellent. There is a small café with great lunch options and coffee inside.. and an outdoor patio to wait while servicing is completed.

The worst in all of California, we have been deceived they sold us a car with 3 broken parts and I could not enjoy it for 24 hours the next day I had to leave it for repairs and I have been without a car for 4 days and they tell me that it takes up to two more weeks I come Here with the sales director Steve and he tells me that he can only offer to pay me 1 month for the car which is 290 dollars and that nothing else and we have come here 3 times .. days without working losing money time and bad times please do not buy in this place is the worst I have seen in all of California .. they are not able to correct their mistake or compensate the customer fairly I am sad disappointed and the worst I gave 18,000 down payment more than half the value of the car that I bought and took me A broken car and thousands of headaches but I can only alert and spread my word so that no one else will happen to what happened to my family 🥲 and from him the salesman Edgard Ross not to say that is the worst of all he told me to take the broken car to the mercedes ma Its close to my house to have it repaired and when I get here Steve the director tells me that he couldnt see left that car that brought it to him here that it was the sellers error and another error of this place that they did not know how to fix only us They said it was the sellers mistake sorry and now ... what a disappointment what a horror and lost money from not being able to work 3 days and still not solving my problem, time and disappointed with the Mercedes Benz

My experience with this dealership from the first point of contact until the keys were in my hand was nothing short of impressive. As a business owner and a busy one Stephanie took care of all my needs in one day while I was at my business location. I literally had to walk in to sign and receive my keys which took no longer than 1 1/2 hrs. I highly recommend this dealership and will be back soon for a second vehicle! Thank you again!

Jasmine was amazing made the process so simple, she was a true professional and came in on her day off to make sure my wife was able to het her new car on our schedule. She will be our go to for our next Benz as well!!🙌🏽

Our new CLA 250 started making weird noises and didn’t sound drivable so we had Mercedes come tow it to the Beverly Hills location. Not only was the customer service terrible, but they claimed they could not hear any noises and nothing was wrong with it. Every time we would call or text (which was only a few times total) over the course of the 2 days it was being looked at, they were rude, wouldn’t give us any kind of straight answer as to what was going on, didn’t offer us a loaner vehicle, talked down to us, and gave us our car back with almost no gas when we had at least a 1/4-1/2 of a tank when it was brought in then tried to claim that it was brought in with no fuel. Overall, it was an absolutely terrible experience with the Beverly Hills location and we will definitely NOT be returning.

Moved my appointment to have a loaner car available. No service advisor available for over 25 minutes. When some finally came I was told no loaner cars were available. No one called me back that the car was ready. Overall very poor service.

I love the customer service, very professional and knowledgeable indeed ☝🏼👌🏼🤙🏼👍🏼

Stephanie Bruce was my sales rep.She was everything you would hope for, straight forward, honest, pleasant and met every need I had.I highly recommend her and this dealership.

This was my first service and I was asked when I dropped off the car with T Meir, if I wanted my car detailed for additional $30.00 I said yes there was another person who asked me? Anyhow I was informed that my vehicle was ready for pick up on Saturday. 5-9-21 I arrived before closing and was very surprised to find plastic used gloves in the back trunk of my suv ml 350 yet my car was not detailed or washed on the outside! And my original bill was almost $5,000.00 yet I could only pay for $2,479.61 and I had asked if they honor a senior discount which I was granted $300. And the parts manager said he would match that yet today I was informed he helped with $160.00 I paid then said thank you and I had to call AAA to get some gas in my vehicle . I guess my money was not good enough for a wash?

Over the past few months, Ive had some work done on my car. Its was my first time going to Mercedes-Benz of Beverly Hills for service. Overall my experience was great. Marina Martinez in-service was able to help me with all my needs. She was respectful, knowledgeable, and made sure I was happy with the work that was done to my car. If there were any issues, she made sure they were resolved. Since I was treated so well by her and upper management, I will continue to go to this particular location for any services needed. Thank you Marina and to the entire team whos worked on my car.

If your ever looking to buy a Mercedes please go to Mercedes-Benz of Beverly ask to speak to Isaiah Randolph great customer service and they go out there way to get you in your dream car.

Always a wonderful, pleasant and professional experience here. Thank you Ernesto! You went just over and beyond! Couldn’t have asked for a better service rep! Amazing!

Mercedes-Benz of Beverly Hills is the best dealership in Los Angeles hands-down. The service staff are excellent, super friendly and explain everything clearly and leave no question unanswered. My car is always brought back clean and perfect.

I purchased a S63AMG here in 2020 and the buying experience was fine. I felt as if all my questions were answered and I was satisfied with the purchase price. The buying experience was easy going and wasn’t an all day process. I was in and out in about and 1 hour and 30 minutes. Service is iffy. Depends on your service advisor but sometimes I feel looked over- should never be the case. Rental cars seem to be frequently not available as “the fleet is fully booked” Regardless I’d buy another call here and use them for service as they know what they’re doing.

Aria is always so amazing at helping me with choosing my car and makes sure I’m happy with what I end up with! Great and friendly staff! Making sure the clients are happy!

Great experience. Helped by customer representative Barbara Hamilton. She was very knowledgeable regarding my cars issues. Work completed quickly. Very satisfied.

This was my first time at Beverly Hills Mercedes in over 20 years. And wow, how they have changed. It used to have a very intimate family like feel to it. Now it’s a bit more like a assembly line factory feel. It was somewhat efficient. My appointment was at 10am, they didn’t get to me till 1040am. That was a bit annoying. But I have to say, when I did speak to any of the helpers, they were very gracious. Finally got to my service agent. More waiting. They needed to keep the car for a few days which I was fine with. But no offer of a loaner, and when I went to get my things out of my car, it was gone. More waiting to retrieve my things. When I was told they would have to keep my car for an undisclosed amount of time. I had to ask for a loaner, in which the agent didn’t seem very anxious to give it up. But I did get the loaner, a nice one.Now, we are all aware that everything thing today goes much slower due to Covid. But the communication was at best extremely poor. I walked away feeling like they really didn’t want my business. So much so, that I actually asked the service guy if he would prefer I go someplace else? Only then did he explain about due to Covid this and that. Would have been so much easier and more pleasant had he started off the meeting with that explanation. It all comes down to good training which is hard to come by anywhere.Overall I was very happy with the experience at BH Mercedes service. But I’m very pro active. Most aren’t. And really, you shouldn’t have to be.

I have taken my car to Mercedes Benz of Beverly Hills 6 times since September 2020, to repair a trunk that sometimes closes by itself after opening, and they still do not know how to fix it! I have provided videos and done an experiment, suggested by the service foreman, using both keys in my latest videos.I just picked up my car again, after spending two weeks at Mercedes-Benz Beverly Hills, and absolutely nothing has changed!!! I am completely frustrated, and although I enjoy every other aspect of my C 300, I want a car that does not hit me on the head when loading or unloading the trunk… Time for a new car!

Very well and professionally done. Terry always comes through.Freddee T

Fuzzy and Andre are the absolute best in the business. They are hands on dedicated and make the best deals on the best card with the best service

I always get excellent service and a fair deal from Terry McKee at this dealership. He is what keeps me coming back.

Eddie was great!!!! He took care of the problem and my experience was so much better because of him. Thank you Mercedes Benz of Beverly Hills

I couldn’t get my radio to work after the battery failed and the security code I had didn’t work. They took the time to take the radio out, find the right code for me and I have tunes again! They also gave the girl a good scrubbing so she looks good and sounds even better.

This has been an awful experience dealing with Mercedes Benz. I have been talking over there online texting system for three days about getting a new key made for my smart car and while they say they will call. No one has ever called.

Mr Said Flifl, helped us a lot with my new car. Very good recommendations and amazing service by the whole department. Definitely the number one dealer for Mercedes Benz.

Excellent service and attentive staff. Delivered on time and as promised. They even delivered my car to my office once the service was completed. Overall had a great experience with this Mercedes Service Center.

Terry helped me in the Service department. He was very accommodating when I couldn’t get a loaner and set up their car service to take me to and from home.

Do not buy your vehicle from Alex Kraenkel!! He will make false promises to make the sale and not deliver. Please work with absolutely any other sales agent.

Love my new Mercedes Nd all of its wonderful new features. Sales rep Stephanie is the best finding exactly what I wanted. Love my Mercedes family❤️

I bought my car from here and gave all my services here. This staff goes above and beyond, especially Ivan and Andreas! I had an incident recently where my car battery was stolen - they comped the new battery simply out of kindness. I had Porsche before MB and lemme tell you, they never ever would have done something like that. I will never go back.

The best experience I have ever had leasing a car, hands down. Neil Perlmuter is a rockstar!

Great service! All the staffs are very nice and I got my service B done fairly quickly. Also got a complimentary car wash after ☺️

Amir and Said were both very nice and helpful. I came in a few weeks ago not really sure which class or model would be best for me. Amir showed me some very nice options. I was still shopping around but ended up choosing a CLA 250 after a couple more visits. The negotiating process was quick. The financing portion took the longest because I had to wait for 1.5 hours before I could go in the office. Other than that I had a good experience.

Scam artists!! Trying to charge $10k over for a base cargo sprinter van just because. I spoke with Joseph and he couldnt give me one actual reason. All he could tell me was “thats just what we do” and tried to say it’s a Mercedes adjustment in essence trying to tell me it’s Mercedes corporate hoping that wouldvalidate it more . No, it’s not “Mercedes”, its Beverly Hills Mercedes. I’ve talked to plenty of dealerships that charge msrp with no markup, I just wanted a black one that they had. Fed up with the greed of these companies trying to capitalize and manipulate the pandemic to make more money with bs reasons, and Beverly Hills Mercedes is no exception. Greedy little snakes.

I recently purchased a Mercedes-Benz S-class from MBBH, Melanie Mendez my salezperson was super friendly; fantastic really. In fact, she made this transaction super smoothe stress-free on my part. Literally, this was the easiest car buying experience of my life. I picked out a car online, they got me the very best interest rate they could find, made sure the car was perfect inside and out, I then basically showed up and learned how to work it before taking it home. I was so impressed by the care I received I will recommend Melanie @MB BH to all my friends and family looking to buy.

Our experience at MBBH service could not have been any better. Easy drop off and pick up at the beginning and end, good communications and expert, reliable service on our car in between. Thank you Terry McKie and the Mercedes Benz of Beverly Hills service team.

Tyrece was amazing! He stayed late to get my car in. Got me a loaner. Fought for me in the service to be covered. Had my car delivered me. I can’t say enough about this guy’s service and friendly manners. Thanks Tyrece!

My experience was excellent. Very pleasant and professional. I was completely satisfied.

Great sales person nice facilityI would buy again. Very nice car

Once again Terry McKie and the Service Department at Beverly Hills Mercedes did a superb job. Terry researched what was covered under warranties that I purchased with the car including one I had forgotten. With all our cars, Terry has always done the best job at making sure we got a very fair deal and excellent service with the help of a very competent Service Department. Thanks Terry and the BHM Service Department!

Been to several other Mercedes Benz dealerships, and Beverly Hills is hands down the best! Went in for Service A after another dealership said they couldn’t open my hood! (yes, I’m talking about West Covina). My service advisor DAVID NIEVES opened it with no problem. He is outstanding in explaining to someone like me, who is not very knowledgeable about cars, what they are going to do and also what is recommended and why.Even though it’s out of my area, I will only have my car serviced here for now on and will buy my next car here.

I took my mbz for a repair and what I like about my experience with the service that I got from ELAn which he is a remarkable person he took care of me like he is taking care of his own family great service he made me so welcome that I never had this kind of experience before thank you ELAN for all you do

Joseph was great. He let me drive two models; a C300 and GLB 250 with AMG package. Very patient. Very easy to work with. I had to sellMy car first and that took a few days but the GLB was still there and it was a seamlessTransaction. Very glad that I went to MB of BH and even happier that I worked with Joseph.

The Service is Stunning, Very Good quality, everyone there they treat you with excellent Manners. I always liked the Service Center becouse it runs very precise with the leading Manger thanks to him, and big thank for Mr. Tyryce Hammett the Service Advisor that deals with my car all the time, he is the best . And i will never forget to thank any one that work behind the seines every worker in the garage and car wash as well the drivers. If there is more than 5 stars ⭐️ i would give it you really deserve it all of you, Keep up the good Work.

Worst service. The salespersons Edgard, and Violet talk to people based on their income. If you guys are providing service to customers, you have to treat them equally. Unfortunately, this dealership was not what I expected.

They placed an order for a special tire that was delivered in 2 days and serviced. The loaner was great and Tyryce the man who assisted me was excellent. Overall great experience!

Babz is my Service writer & was great.I brought the dog went for an 1.5 hour walk & they had completed my service A as promised!I highly recommend them.

I haven’t received any good service from the Mercedes of Beverly Hills since I’ve purchased my vehicle from them. I’ve brought my car in 3 times to be fixed and each time it is so hard to get ahold of someone for something as simple as an ETA on a battery change. I used to love driving Mercedes but after the 2 years of slow and careless service I may be selling my car and switching makes.

I am very pleased with the speed and efficiency of servicing my car. I am particularly pleased with my services rep Andreas Kroner. He is knowledgeable responsive and personable...an excellent representative of MB

Super easy experience, very helpful team. Specifically appreciated Babz and Ivan’s help!

Terry is the best, and I have been bringing my cars to him for any service needs for over 12 years. Other service representatives come and go, and Terry is the only one who has always been there since my first MBZ,

Amir leased me a Mercedes with the best price and vehicle in exactly 1 hour.The time I requested to be done.Absolutely great service!!!!

My service agent Terry Mckie is great. He courteous, pleasant, friendly and knowledgeable. He was prompt and explained everything to my understanding.The service center is clean, the staff courteous.The service vehicle was great. Overall a very pleasant experience.

I wish I could write something good! My brand new car had some issues and I went to BH service. They held the car for 3 days, told me they needed to order a new seat frame which takes 1 week, and they also refused to change my brake light until they could do everything at once. They returned the car after 3 days with 0 work done. I took the car to Mercedes West Covina service dept the next day. New parts were NOT needed and everything was fixed the same day! BH are inefficient and crooks.

Ernest was an excellent services advisor, quick and knowledge about my car. Would recommend him to my friends and family

I’ve been coming to BHMB for about six years, and Terry McKie has always been professional and trustworthy. With all of his experience, I always felt I was in good hands. He is truly a pleasure to deal with.

Eddie was great, and I appreciated the ease of using Alto since I didn’t want to wait for my car or take a loaner.

Wonderful service very attentive and super easy to check in and out at a timely fashion

I think I forgot to Post tbe review. .so heres a quick rehashTamir notified me that my car was due for service...and he said they could pick up my car tomorrow...service it in a few hours, and have it returned to me in the afternoon.A very pleasant man named Oscar called at the agreed upon time...I gave him the car...and it was returned to me within about 5 hours, as agreed. The transaction was professional ..the folks I dealt with were polite and helpful.

I love my car so so much! Thank you for your excellent service.

James Tirelli was very professional & took the time to help me, explained everything to me. He even looked into the fact that I still had a pre paid service still available which I was pleasantly surprised. That saved me a lot of money. He arranged for my ride to work which came very quickly, Then explained to me what needed to be done still since I only had the scheduled service that Saturday. It was a very good experience.

This is my fourth SUV initially ML 350 and now GLE 350 from Andre’ Dawson. Andre treats you like a star even if you are an Educator! He’s extremely patient in fulfilling your dreams within your comfort level. I relocated to Orange County however, I will commute to Beverly Hills to Lease my dream car!!!

I had a great experience with Monique. She made the entire experience easy and smooth. Her lovely personality made my car troubles easier to bear.

Great service! They are quick and Tamir was excellent in communication via text. Always feel taken care of.

Babz is great! The team is professional, efficient, and organized. While getting my car serviced will never be at the top of my list for fun things to do, the team does a great job making you feel valued and appreciated. Thanks!

My service advisor is the best I am very happy and satisfied elan khaim best customer service

Terry was phenomenal, great communication, kind, and on top of it the entire way. Couldn’t have had a better experience.

Jose Ramos is a fabulous service guy. Always helps me out with my car issues. Always thorough, prompt and attentive to my concerns. quick with the loaner car, quick with the service, in and out...no problem, year after year.

Excellent customer service at the Service Center with advisor Barb Hamilton. Love Mercedes of Beverly Hills!

Tyryce @MB is the best! He’s truly fantastic and always going the extra mile for his clients. Guys like him make MB premium prices totally worth it!

Great fast service. Car service through Alto was great and efficient.

When my window was broken due to theft, they took the time to check everything and ensure it was fully cleaned from glass fragments, replaced the seat belt buckles (glass got inside), and repaired the motor in the door so it rolled up and down smoothly. They also replaced it with a factory grade window so it matched all the others. They did a great job and very attentive to detail to make sure it was 100% back to original condition.

Great experience today. The repair was quick, getting in was harder.