RIP OFF is the best way to describe this place. They overcharge and if you don’t haggle or try different service agents you can get quite the bill. I live about 10 minutes away and was given a loaner. I went straight home and two hours later received a call that my car was ready. I went straight back, I made a note of the gas and it had gone down about half a millimeter! I asked the Agent if someone was going to inspect the car or if I needed to sign any paperwork for the loaner (so I’d be in the clear). I was told, nope your good here’s your car bye. About a day or two later I’m seeing an additional credit charge of $17.15 (not much for some) from Lexus. I assume a “gas” charge. Suddenly they put you hold can’t connect you to the right person but if it’s about getting your money good lord they couldn’t be quicker. Be very careful when you return their car, make sure you take photos and get someone to inspect the car, then get some form of paper. Next time I could get a call about a “scratch” or “dent” and get charged without any warning. I may spend thousands on watches and vacations but it doesn’t mean you have to let everyone rip you off.

Got my lexus back super quick! They did a great job getting in running after it sitting for a year!

Cozy, efficient, lovely! Love it.

I really don’t know why these people work in customer service when they’re so rude. I had a lovely experience dropping off my car for its service, then when I return they are just the worst.

My husband and I We stop a the Lexus Service to purchases new tire. We had the pleasure to meet CANAAN PETERSON, a very pleasant, extremely professional and very efficient Sales person. He manage to make our customer experience a strongly positive one. He gives us First Class Service..Mr.Robert Barouh and Mrs.Norma Dockham-Barouh.

Very pleasant experience.. but they overcharge for repairs.. i aint mad tho, i got my mechanic in east LA .. i just go here to get the carfax

I went to have my oil change for the first time at this place, the service was great and pleasant staff

I do not recommend at all. They are not professional. They hang up the phone on you. They tell you come and pick up your car, it is ready, when in fact it is not, and we have to wait during COVID. They are useless, use another Lexus service place

Angel Vasquez was professional friendly and took Great care of us!!

Dont recommend. Basic service is 3x any nearby auto shop which maybe is justifiable if they provide upscale service, but they literally didn’t even wash my car after a $1.5k service. I asked if they could adjust my roof racks which i bought from a lexus dealership and they didn’t. They blamed covid on no car washing and I drove down the road to get a wash after i picked my car up. Total BS. They also called during the service to say it would be $500 more for random things they didn’t mention ahead. Called a firestone down the street and they said it was a rip off and they would do it for $150. Just generally can’t recommend this place. Poor value, poor service, all around.

Jim Falk Service is an organized center, they did great in current Covid times. A shout out to Ashley outstanding, knowledgeable, and a joy to work with..

I recommend going here if you feel like getting ripped off. I brought my leased Lexus in for the 25k mile tune up and oil change and they tried to charge me $1300 for service. I refused to pay that amount and in doing so found out that additional, unnecessary services were being added to my bill. I was able to get it down to $300. Then when my boyfriend went to pick up the car for me a few days later, the same man tried to charge him over 1k! Maracously, the bill dropped down to 500 then back to the original price that was agreed upon when I dropped off the car. Ive always brought my car into the Woodland Hills service center and never experienced anything like what I experienced at Lexus of Beverly Hills. On top of it, my car wasnt washed like it always was at the Woodland Hills location. Do yourself a favor and stay away from this service center!

First time here dissapointed called for a quote on an oil change they said $65 on the phone I figured its for being a new customer I set an appointment arrive then they say its $128 plus tax I knew it was too good to be true then I mentioned how they told me over the phone another price then they say oh thats if you get the full package of extra service which was not mentioned over the phone and not what I asked for just needed a simple oil change 🙄 couldnt even get a loaner car they said they dont offer them for just an oil change guess I didnt spend enough money for it. Lobby is small TV is off you just look out the window no complimentary water or coffee guessing due to covid this place is false advertisement they tell you one price then change it up 🙄

Brandon and the staff sure knows how to put a smile on their customer face.....

Yes, Joshua and your team did a quick turnaround and were very friendly.

Great experience from beginning to end

The service person was argrant and insulting. If I did not live practically around the block, I would take my car to another dealer. When I asked to speak to the manager, I was told he was not in. The kind receptionist directed me to speak with the acting assistant manager who addressed me as sweetheart 2x which I found condescending which further angered me.All in all, I think Jim Falk better train his employees on how to be more respectful and speak to Lexus owners in a more formal manner.

Really not pleased with the experience I had at Jim Falk Lexus of Beverly Hills. After over a week of email correspondence to try and find myself a car, I finally scheduled a meeting with the lady I had been emailing to test drive and crunch the numbers for my options. We had to wait 15 minutes for her to finally come and greet us in the showroom and another 20 minutes while she spoke to her boss (she was in the corner of the room visibly not speaking to anyone).After telling her of another appointment we had, I asked her to please email me all of the options we were discussing along with the photos of the vehicles, the specs, and all final pricing. She agreed to do so before end of day... I never heard from her. I also reached out via email a day later to check in and have still yet to hear from her.Needless to say, Ill be taking my business to another dealership.UPDATE: I called the dealership to express my grievances and had the most disrespectful and tasteless conversation with their manager, Mary. She told me they had no proof of my follow up email, that we were rude, and not serious about our purchase. Not only do I have proof of the email, I offered to forward it to her. I expressed how my interest in the Lexus diminished only after the service we experienced. I am absolutely appalled with the disregard for peoples time.

I took my car in for a bunch of recalls. I scheduled to drop off my car and received a loaner. The process was smooth and fast. I was told that my car would be ready the next day. I ended up picking up the car after two days and after I called three times to make sure that the car was ready. Aside from the delay, the service was fast and the personnel was courteous. If needed, I would go back to this service location.

Angel from service is great and helpful! he is always on the top of all safety and service concerns! the entire place is clean and welcoming

Been going here for the past 3 years. People are always nice and never try (hard) to sell you service you dont want. Cars are serviced within reasonable time (but make a reservation, esp. on weekends). Wait area could use more comfortable seats, but except that, everything and everyone are nice.

Worst lexus service to date

Angel Vasquez was very nice and respectful with my decisions! They washed and vacuumed my car, which wasn’t expected 🙄 Thank you for your great service! If you are Korean, look for Angel. 고마워요, 천사씨 😂👍There were very flexible with my awful schedule and politely professional. Waiting area is very modern and simply elegant. Has bathroom for both women & men and wifi. I enjoy coming this place! I was allowed to bring my pups (but they are friendly and quiet)!If you are afraid of the price, tell them you only need certain services and you’ll take care of others later. They respect your decision. No push!

I can’t stress how disappointed I am with this group. I sent my mom in to them because I trusted the Lexus brand but clearly Jim Falk does not operate with integrity. She replaced her two front tires through another company one week prior to coming to them. She hit a pot hole and unfortunately had to replace one of the new tires. The service consultant advised that they would not (per this stores policy) replace only one tire and said she needed to purchase two brand new tires. Totaling $760! Then they proceeded to tell her she “needed an alignment” and charged an additional $260 for that $99 for nitrous and a warranty (that has always been provided from every other Lexus dealer I have bought tires from for free.) My mom trusted that she was in good hands and needed all these items. She explained that this was a cost she wasn’t prepared to pay for twice in under two weeks and the service consultant preyed on her and took advantage of the situation.Worse than that, when I spoke with the Service manager Eric, he stated she signed for it and that all they would do is give a $200 “store credit.” He had no sympathy for an older woman and couldn’t be bothered to help rectify the situation. When I said I was going to reach out to Lexus directly, he said “it didn’t matter because he was the one who had the power to do something about it. “If you need service, try Lexus of Glendale.

Brought the IS 350 F sport at Jim Falks. Came here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, but I got home and realized my dash cam doesn’t work I noticed the power plug was in the radar socket and the usb cord was unplugged. The dash cam shouldn’t have been touched since I brought the car for rear tire problems. I have video evidence that shows my dash cam worked during the warranty work and stopped working on July 8, 2020 17:06:20 this was when the technician (Hector) took my car for an overnight test drive. I talked to the Service Manager (Josh Kim) showed him the evidence about the problem on 7/10/2020 and he told the service representative (Caneen) to tell me to get a diagnostics on the problem from where I had gotten the dash cam installed. Really? You broke it and your going to tell a customer to get a diagnostics on the problem!? Don’t ever bring your car in here unless you want bad service! I expected everything to be fixed and stayed the same, who expects a problem to be fixed and cause another problem?? But they denied any responsibility. I also came back on 7/132020 to see if the Service director (D. Vinci) could help me out but it was the same outcome. He said “how do I not know it broke when you took the car home” uhh because there’s a time stamp that shows the last time the dash cam worked duh... I am really stressed out especially because of the pandemic but your going to add more on top of that? I’ve never been to a service center this out of place and unprofessional, how does a multi billion dollar company like Jim Falks be so lacking?Let me tell you how much dash cam works- Video is triggered by any kind of force for example( car crash or just closing the door) the camera is never turned off it has an internal battery that records motion so if anyone comes within range it records! So if anyone messes with my car I will know and it saves to a SD CARD!!Update: Brought a diagnosis of the problem on 7/20/20 to Dominic Vinici the guy doesn’t believe me after I showed him the evidence. Is he acting dumb? Or is the company doing that bad that they can’t pay for their mistake? I really don’t know. All I want is JIM FALK OF BEVERLY HILLS to take responsibility for their actions and to stop wasting my time!!

Just wanted to take the time to give my appreciation to Freddy Hall. It has been a pleasure working with him as my service advisor! I’ve worked with other advisors in this service department, as well as other dealerships, and have not come across such great customer service as I have with Freddy. He is extremely attentive and persistent in solving any complex or ongoing problems. He‘s extremely honest and made sure my vehicle was well taken care of. Always kept me in the loop and made sure I was up to date with the progress of my vehicle.The receptionist girls are also great! They always have fresh cookies ready and greet you with a smile (:I would highly recommend Jim Faulk Lexus of Beverly Hills and request Freddy as your service advisor!

Horrible customer service. I called before 9 am for a quote. All I needed was one sentence email on the cost for a service. Martha Gomez promised me to send me an email shortly. I waited for a whole day, called them 3 times without any result! Highly recommended to avoid this place!

The staff here is phenomenal! From the service staff, to the receptionist staff, to the Valet and the rest, I dont have a single negative thing to say. If you get Freddy Hall, get ready for a rainy day turned into sunshine. This guy is ON it when it comes to your car, and while you wait, it would be unbelievable if you left him without a burst of laughter, or at least a smile. The best Lexus service location in LA.

The guys over in the parts department really did me a solid with putting in my engine air filter. Super nice guys and cant thank Carlos enough. Great coffee over there, too!

Extremely unprofessional and no sense of urgency!! My perception was no one wanted to work and every was ready with same excuse “we are busy.” I have noticed they treat you depending on race, ethnicity, and what car you drive. Very disappointed in their service!! I had more expectations from Beverly Hills Lexus! Never coming back to this service location again. Pathetic!

Very nice; very good quality work; very courteous and helpful; recommend. Two thumbs up. 👍👍

Thanks to Jim Falk Lexus Of Beverly Hills Service Center for working hard! They claimed they only fixed one small thing but i think they went above and beyond. My car felt smoother and faster the moment i drove out of that shop.

Extremely professional, organized, fast, text you when your vehicles ready, text to make or change service arrangements, communicate with you before and after, very impressive. Only 1 point missing, the loaner car not equal to mine. Otherwise, 5* all the way! Staff 100% perfect.

Gr8 customer service

Fast service.. service advisor was a little condescending when discussing needed repairs over the phone. He actually said I dont want to waste your time or mine before getting into the details. Last I checked, its your job to inform the client, and in a positive manner. I expect decent customer service from a Lexus service center. Hopefully, my experience is isolated, because of this I will go elsewhere for needed repairs.Side note: You are required to replenish gas used in the loaner cars, which was never the case with other Lexus service centers Ive used (in Texas and Florida).

Raul Bohorquenz did his best to make our experience bad.First with trying to charge us a $200 fee for wheel alignment that we didnt need (brand new car under warranty and rim/wheel manufacturer insurance).Second, trying to charge us a $200 diagnostic fee to check a wheel noise that they attempted to fix before and acknowledged it was under their responsibility.Third, telling us there are no loaner cars available even though they promised us twice there will be, and literally 5 seconds after a different lady said they do have.Lastly, after claiming there is no problem with giving us a car wash (after being promised by the previous representative) he changed his mind, saying they dont do so and the previous rep declined the promise I alleged. I saw the previous rep there and he claimed he can totally do that, confirming the promise.Stay away from Raul, even after I shared with him the fact that it looked like he is doing his best to make my experience bad, he acted as a stonewall thinking that he is not doing anything wrong.

Always receive excellent customer service. Car is serviced in a timely manner.

The tech was very welcoming and was able to answer all our questions pertaining to repairing the vehicle and I was very satisfied with the information given. I recommend having your repairs here!

No one welcomes you when you arrive in the front lot AND upon entering the building. Mr Hall assisted me though I’m not satisfied. I guess the staff are used to rich customers and looks suspicious when you look regular or when someone’s wearing shorts and shirt only. I was promised the car service will take around 2hours but after 5 hours I called and Hall said its ready so I hurried back to the center and was disappointed because my car is still at the parking lot looking dusty and dirty. I was quickly carwashed but upon closer inspection it’s still dirty from inside out. So not so Beverly Hills -quality service.

Efficient. Knowledeable.Reliable. Determined. Dedicated. Accomodating.Beware of the gentle upsell.I rely upon them

A light went on the dashboard and it was about to rain. We panicked and brought the car to the nearest dealer. Instead of charging us an arm and a leg, they fixed the problem quickly, much to our pleasure. Thank you

Eddy is awesome. Superb service and quality work.

Dont waste your time.

This is my current situation with your service department.Back in January of 2017, I had to replace a clamp that held my drivers side airbag in place. First of all, I have never seen a loose airbag. Second, its a $60,000 dollar car. Shouldnt have little issues like this for a luxury brand marketed as such. The second issue I had back in January 2017 was a rattling noise throughout the vehicle and at that time I was informed that the sunroof was loose and had to be fixed which it was. Now comes this past week. The same issue with the airbag. The clamp was installed improperly and now I have to pay for something that #1 that you couldnt assemble correctly in the 1st place and #2 you couldnt fix correctly and #3 now I am asked to pay for it. So let me get this straight. You made a faulty assembly and also fixed the issue incorrectly and now you will charge me $300 dollars for things you couldnt get right? I am puzzled what you are trying to pull here. Of course there is a full vehicle inspection so that you can do a little work with parts and have me pay for HOURS for labor totaling $1,000. Why in the world would I ever service my vehicle in your service department when you cant even put a clamp on an airbag? How can I have the EXACT same issue for an issue that you have claimed to fix?Here is another issue. If your front line associates cannot answer a clients question due to the fact that a managers decision may be involved, have the manager call. My service rep Leo Kim, who is FANTASTIC by-the-way, is calling me multiple times a day to get a question answered by his manager Josh Kim. Oh, if the manager just called and I asked him the questions to him directly, we wouldnt have wasted our time with 3 phone calls. This is a triple capacity issue for you and I. You have an associate who is going back and forth trying to get answers for his client and going the manager and then calling me and I have a follow-up question and then he goes back to the manager AGAIN and then calls me and then I have ANOTHER follow-up questions and then he goes that to the manager AGAIN and the calls me back. I mean, CMON!!! Absolutely ABSURD!! The airbag is a safety issue and god forbid if something happens and that airbag either pops prematurely OR does not pop at all, you might have worse issues at hand than fixing a clamp.I cannot stand your service department. When I was in the dealer in January of 2017, you know that one of your service managers in the front blatantly lied to my face and stated that if I do not service the car in your dealer that the warranty will be forfeited? UNBELIEVABLE.I am looking to purchase a car June of next year. I bought my 1st Lexus in 2009 and bought my next Lexus in 2013 AND I referred a friend to buy a Lexus in November of 2017. I paid off my GS350 in about 2 years and definitely have resources to do even better. Well you can kiss all that goodbye. I am going to absolutely take Lexus off my list of cars for my next purchase. This is California, the car mecca of the world. I have plenty of choices to purchase a car that costs more than some homes in the U.S. My father just purchased a Benz and frankly they blew you out of the water in not only sales but initial servicing.Absolute Disaster in the servicing department. AGAIN and AGAIN.

I Called in for service and they promised a call back to confirm the promised free service when I purchased a 2019 Lexus NX300. Never got the call from them ...I will up date after my 2nd call I will do today.

Five stars

Freddy Hall Is Absolutely Brilliant As A Service Consultant...Awesome......

Not bad kind of busy but did the job

The service is excellent, so are the receptionists. I was surprised to find out that lot of expensive items of routine 25k service was not covered even though I had prepaid service for 4 years when I leased the car. Now I know to check the details of coverage next car lease.

Great service 👍 from Eddie but too expensive.

Why would they ask you to leave your name your phone number and the part number if theyre not going to call you back bad bad customer service

Extremely over-priced. Pleasant but slow service.

They always take the time to make you feel like your in good hands.

Im servicing my lexus there and i dont like it. service isnt anywhere near perfect. i have to fix my car every other time i receive it back, eg rotate wooden thing on gear stick to the right angle or push interior plastic back in. i saw them damage at least 3 cars by vallet guys thru my few visits including my car in service.

Amazing service from Canaan !!!5 star

Spent over $100 on a piece of plastic to mount front license plate only to have it improperly installed. The screws are stripped, one is crooked and bent and the mount is not flush with the bumper.The nervous young man struggled and struggled until he was finally rescued by another mechanic just before the screws were 100% stripped. Get the kid some training before you put a DeWalt screw gun in his hands and having him drilling into the front of $50,000 + automobiles. I should of stuck to my original plan and gone to Home Depot and bought 2 screws...

Horrible service. Dont keep records. Over charge for everything

Horrible service center. Unkind staffs

Great service, employees have great attitudes and are very respectful!

Very helpful and friendly. Thanks josh for all your help

Always 1st class service

Very good

Great service. Very friendly guys.

Great service center. Great staff.

I don’t know about this place, but their driver breaks rules on the roads relentlessly.

Awful customer service

Absolutely not recommended.

If a tire needs air, expect to have to wait at least an hour and a half or more and if your car isnt new, expect to receive an enormous bill citing items that arent new of course, but expect to go for your lungs.

Thank for fixing ls . And allowing me to keep the rental for extra day.

Angel Excellent service

Fast service

The do good

Not ok

Staff are friendly but the cost seems high

Having gotten car back yet

Excellent Service!

Confusing place

Good service 👍

The service here is the worst. Its a really good service .. I bought a new car and I went there for a while. I told them that I would drive a test drive between them and they said that there is nothing wrong with it .. I think that the person I ride is a problem ... or call me at the head office and solve ... ..

This is a convenient place for I like Lexus

Very kind Beveridge Jimpak Lexus

Treat me bein

Very friendly !!!

Baaaaaad