Came in last Friday to get my plan & phone upgrade. Isaac Mora was very accommodating and thorough in his assistance with me. Not only was he helpful but his customer service was beyond stellar 👌. He even stayed well after his shift just to insure everything was set up accordingly.

Huge thank you to Isaac for superlative customer service. He made the un-understandable understandable, got us the best option for trading in on my new iPhone, and went well beyond what was required to help us when the T-Mobile system glitched. Gratitude and I hope the company and store recognizes what they have in him!

Isaac was super helpful, friendly, knowledgeable and patient. I was assisted right away and he helped me out so much. Really appreciate this great staff.

Was switching from Sprint to T-Mobile, with phones. Isaac was really patient and helpful to get us through the entire process with 3 different phones. And, he even called me back to make sure we got the promotions offered.

Please go to another store if possible because the customer service is next to none here. My situation never got resolved and the manager Erica never even got up from her seat to assist in the situation. Im assuming the loud facetime call was more important then helping me (the customer) resolve my issue.

T-Mobile representative, Suhail, was very informative and convincing. He explained very well why phone screen burning occurs and what can be done to avoid it.

Pretty terrible customer service.Made an appointment online yet was made to wait for 15 minutes. After waiting I was attended to be a rude and disinterested representative who seemed all too eager to see me out.Avoid this place at all costs.

Stellar customer service!! Zakiya made an Awesome impression on how I view T-mobile. She was well informed on any questions I needed answered. Greeted me with a smile and I got my new IPhone!! Thank you T-Mobile you have a customer for Life!!

Great customer service as usual

Least supportive staff

Worst customer service. Save your frustration and go to other T-mobile store instead.

They even dont have patience to listen customer problems. Even store is not busy

I have gotten great service by the lady sales representative! One of the best visits I had !

Lance was very attentive and helpful in solving our SIM card problem. The only short coming is it only took visiting multiple stores (both El Cerrito locations and calling the Emeryville store) and sitting in the Berkeley store two hours.

Was not happy with the customer experience at this store. I dont know the name of the salesperson, a tall black man that was very short with all the answers to my questions. He was more interested in snapping his fingers loudly to the music playing and singing along. One of the questions I asked was which phone do you think is better, this samsung or google pixel? I dont know, Im an Iphone user was his answer, then kept snapping his fingers.

Great service super friendly and experienced

Yes😀😀! Kim was the TOP in Good Old Fashion Customer Care and she knows how to treat folks as a Human being plus with Respect too😀😀😀😃😁! and that goes for everyone else yep😀😊😃! Go in there and see for yourself in you all don’t believe me and tell the staff Jonny Sunshine sent you😀😀! You will walk out having a Good rest of the day too😀😀.

Literally the WORST customer service Ive ever dealt with!

Im a recent T-mobile customer after leaving Verizon. My phone was less than a month old when I left Verizon and bought it at Verizon. I have independent insurance for my phone through essuranty, but when something went wrong with my new Pixel (and it was still under warranty), obviously T Mobile couldnt do anything for me because i hadnt bought it or insured it with them. Verizon wouldnt honor the warranty because I wasnt their customer anymore, even though it was a new phone and still under googles warranty. The folks at this T Mobile location were AMAZING. They tried a hundred ways to trouble shoot my phone, let me use their phone to check on my daughter at preschool, and start my insurance claim for the phone. They are just so nice. Im so glad that I have T-mobile, and this store is just exemplary!

I thought Yoshi was great. He recognized me in the store a couple of days after we had had a brief phone exchange. OK - perhaps Im odd but I thought that was pretty neat

Love this store they really like there job. And there a really nice group of employees, thank you Tony, Stephanie. And All of you that help me.

Called looking for the beats studio headphones. mike held them for me and was easy to deal with

Horrible store. First they refused to do my JUMP ON DEMAND upgrade, saying my account has reached its credit limit. I later did the upgrade online with no problem and received the phones. I was told Jump on demand has nothing to do with credit. In the store, they told me there is absolutely no way to upgrade until I pay some stuff off. Then I went back to return my old phones, and they said since I ordered online, I have to ship them back. I contact customer service again and they tell me IT HAS TO BE RETURNED IN THE STORE. And they have no clue why this store is refusing to accept the old phones. Please drive an extra mile and go to a different store!

T-Mobile is pretty good. but you can typically do everything you need to on the phone so theres no need to go to the physical store.

People that work here are very nice. Got what I needed easily.

Helpful staff!

My visit was pleasant and the tech at T-Mobile was very helpfu

Ok service, but they dont know their own policies very well. In fact, I was eligible for a jump upgrade even when they continued to tell me I wasnt. I bypassed the middle man and just purchased online from tmobile

Dont go to the physical store for things. Needed a new sim for a new device and they asked for $25, which is apparently how exorbitantly its priced now. Asked for it compd and dude said they dont do that now because 8 billion was just spent on infrastructure blah blah blah. Declined, went home and called customer service. Asked for a free sim card and am now getting a free sim card without any bullpoop. Thanks for nothing employee guy at this store!

Really knowledgeable, friendly staff with some great service. Not too long of a wait most of the time.

Generally pleasant and helpful but sometimes confused employees.

You can buy sim card with reasonable price for visitors

Incompetent sales staff. Asked very specific questions, and got bad answers. Reasked the same question, to make sure, and got the opposite answer. Dont waste your time.

Good customer service for a phone company lol. Nothing special but does what it needs to

This store has terrible customer service. I walked into the store and not one rep said a word to me. One guy, Yoshi, who granted was helping a customer, looked me in my eye and still said nothing. 10 minutes later Juan approached me to help. First impressions are everything and I will not be returning.

Nice customer services, not too crowded. Hard to park your car of course.

Partner. Helped me generously

I have been a Loyal customer here at this store location since 2007 and Never, never had a problem or issues nope 😀😀. We had a lot of Good times during these last 12 years yep and Im very, proud to be a customer of theirs too 😀😃😄😁.

Never mind how many people are waiting, the staff will take their time with customers, discussing extra products, services, and features they didnt know they wanted, and following them around while choosing cases, screen protectors, headsets, all the time making friendly chit-chat, passing the time of day.

Great customer service

Best T Mobile store

Pretty happy with the service here which is really all you should care about, the person who I talked to was knowledgeable and helpful

Very friendly and helpful!

The people here are incompetent twits. Get your cell service from literally anywhere else.

The new Employees got the worst customer service

Super helpful staff!

Really rude service - the salesperson answers all of my questions about their phones and phone plans angrily and like they didnt want me to be there.

Very busy location. Long lines, but friendly and helpful staff.

Worst customer service from manger in charge she looks like she painted her face with ...i forgot to take a pic of her

Angel was very patient to pin down the problem why starting up time takes 15 long minutes😵He fixed it for me🙉❗👍👌🌈

Staff is friendly

Slow

Excellent attention. We bought a chip for two weeks for $ 30