Management & employees were all very helpful. Probably the best experience I’ve ever had going into a cellular service store! They answered all my questions confidently & helped me switch my plan! Can’t same the same about the AT&T store across the street unfortunately.

Went to change plan.. they dont do anything in the store except new contracts

Being a senior I am totally appreciative of Kelton. Hes patient, kind & very helpful with his knowledge. After weeks of trying to set up my new phone, he got me up & running very quickly. Great guy!!

Very professional and helpful and this is one of the reasons why Ive been with T-Mobile for over 20 years

Keligan was very friendly and helpful. I used to go to a different T-Mobile store, but will be coming here from now on due to the excellent customer service. Keep up the great work guys!

Terrible customer service. Brought a defective phone from another store. I wanted to buy a new phone probably for more money and the sales associate just kept repeating that I would pay a restock fee for a defective phone instead of showing me something that I would like.

Experienced Staff and helpful!

We had a phone issue that needed resolved. Dorian was very helpful! Highly recommended. Much better customer service that other phone stores Ive been to.

Normally I go here for all my shopping, but your employee decided to lock the door at 7:55pm. I understand you guys close at 8pm, but I tried to get there as quickly as I could. If you locked up that early, then you should change your hours of operation to close at 7:55pm instead of 8pm. When I went to go attempt to open the door, with it being locked...your employee was zoned in on their phone and looked up like I was bothering them. Ill continue to shop at this location, but not after 7pm because who knows how early your employees decide to lock up the store.

In the past I had very very bad customer service. But, today I was very pleasantly surprised. The manager was there and he was so nice!!! He made me and my grand daughter feel comfortable, and he wasnt trying to sell me stuff at inflated prices either!

Jimmy and John are amazing! Everytime I go in there, they are always so helpful and dont try to push me to buy something I dont want. I have never had a better mobile experience! If you are interested in T-mobile, go see Jimmy and John!

When the guy there says We can give you a free case for your new phone. What he really means is we can charge a monthly fee to pay for it. THAT IS NOT FREE! That is called lying! Dont trust that guy!

Robert the new store manager here is great him and Ruben went above and beyond to help me out !! Thanks guys

T-Mobile is good, but avoid this location! Dismissive jerk tells me its obvious you dropped or cracked your phone when I was having display issues and tries to upgrade me instead. He had no idea what he was talking about. Filed a warranty claim directly with LG myself, they took care of everything. Went to Brookpark location since then, they seem 10x more knowledgeable. Avoid this location!

Excellent shopping experience. Sales force is extremely knowledgeable and courteous. Highly recommended.

Very helpful.

Went in on a Tuesday night with a smashed phone and Jimmy gave me all of the options straight up. I was ready to commit to two years of paying off a new iphone 7 but he could tell I wasnt happy about it (only 32 gbs, not the same color, not a 7 plus which i would have preferred). Instead of pushing me to make the sale for himself he encouraged me to simply replace my iphone 6 with the JUMP insurance I had and come back at another time when I could buy the exact phone I wanted. Super helpful and super friendly!

Guys were great. Good personalities!!

Best T-MOBILE crew around, they know there stuff.

Few things: the guy i talk to on Sunday very disrespectfulI think honestly he was using a ecig while helping meSmelled like something i dont even wanna say will not be coming back

Read Bretts comment. Same thing happened to me. I was told I get a FREE case ($39.99) and a FREE charger ($59.99) with the purchase of a new phone. He also put a screen protector ($34.99) on new phone (I thought it came with phone) without me asking for one! He will only tell you what your monthly payment will be. The FREE accessories are added to monthly bill. I returned case and charger for a refund and contacted BBB.

The staff was extremely friendly and helpful! I was in and out in no time.

The employee was very nice, she also gave us wristbands. but we had to stay for a long time due to issues with their computers

My son got a great deal

Nice store but understaffed, be ready to donate some lifetime waiting.