On 9-13-21, Andrew (a new associate) was super friendly and helpful with switching my phone number over to a different phone! I went to this location in Berea, OH based on the interaction I had with him initially over the phone and his willingness to help. On the contrary, though I would definitely NOT recommend the location at 466 Abbe Rd N, Elyria, OH. The lady who answered the phone was very rude! Because according to her, she was busy assisting customers, she would not even answer ONE simple question (even though I told her I was willing to hold or call back). She then abruptly cut me off, and insisted that I come into the store instead!! For one, I wasnt going to drive all the way out to the store just to find out that she couldnt help me. Secondly, I definitely didnt want to deal with her in person after she was so rude to me over the phone! Dealing with a broken phone was already frustrating enough, so Im so glad Andrew was not like that at all! He was patient and kind. It was worth the drive out to Berea! Thank you very much!! I will definitely be coming back in the future! 😊

Store manager cody provides excellent service in a time of need for metro pcs biggest fan of only 3 months. Definitely a store location I would recommend to others along with there other employees .

They upsell wayyy too much; it ends up costing far more than the prices they advertise and rudeee

Nice guy

Just got my upgrade motor 5 Plus. Patty was awesome. She even gave me a water to drink while I waited for my stuff to transfer from my old phone. The store has a warm home feeling to it. This is my main store. Thanks again Patty your every polite and helpful.

Patty was great took care of all our questions. And helped us get the best deal for less money. I recommend the Berea metro to everyone

Just walked out with the new lg phone. For free. And the beautiful lady hooked me up with a free case and glass protection. I recommend the berea store on front st.

The young lady here. Was very knowledgeable and fast and told me about all the offers. And a free phone. I loved the warm feeling and care for customers when you are at the store. I will recommend berea on front Street metro 100%.

This lady was amazing and fast. And i got a free phone how cool is that. The other store tried charging me 75 for a phone. This store helped me alot.

Switch to metro by t mobile saw store ad on Facebook. Got a free phone. Like it said i would on facebook Awesome customer service lady Patricia. Got my number and all my stuff on my new free phone lg 20 I will travel to see her every time I need a rep. Or help. Best metro store in area. Nice customer service clean store free phones.

Patricia is awesome helped many customers in short amount of time and we all left happy. This will be my store to come in to. Very polite.

Patricia set my new phone up spent less than I expected. Store and staff was nice. Highly recommend Berea store

The young lady Pat help me learn my phone got a great deal. On a new phone. I live in Rocky River and I will travel to Berea metro PCs if I have problem or pay bill wonderful girl there.

I switch my number from Verizon to metro by t mobile. Pat at Berea store on front st in berea. Help me I got a free phone. Walk in with 100 and left out with a free phone with a month of service and a case with glass and lunch money from my 100.00 she was super fast and helpful and knowledge of a genius. I will make front st metro my #1 store.

The reason I put 4 stars is because the employees are extremely rude to the customers and have problems period.

Just ported my number from verizon. patty help me get my account number and pin. also set my new phone up. very honest lady here. i will contiue to come to this store.

Came in a d needed a phone got 2 free phones. And she set my Amazon account up and google 1. Patty was awesome

Great Customer service. Patty got me set up with my phone. And a screen repair. She helped me with all questions I had.

Not happy with this phone, I am thinking its a refurbished phone, wont hold a charge, all of my new phones hold a charge for 3 days at first, my phone cord in the box wasnt rapped, I guess we will see what they do when I take it back. I was told dont buy phones from there, but because I have bought for myself and kids phones there, this one is ridiculous.$20 for a plastic case that cracked where you plug in the charger, I hope this doesnt mean Berea PCD is going down the drain, unhappy customer right now

One day got ripped off. I had an iphone 7 with little problems and traded it for a galaxy s6. Apparently, when I got home my brother told me it was a clone and they scammed me. Went back to Berea which is about a 40 minute drive. Asked them for my phone back, wouldnt do it. Finally gave me the correct model of the galaxy s6. Then went back home knowing I got ripped off. Whatever you do, dont do trade-ins, theyll rip you off.

Went here sales rep was good and fast. And i paid out tge door less than the guy at Middleburg hts store quoted me. Come see berea metro. For all my needs

Patricia is a great asset to the store very knowledgeable and has great customer service skills.

The worst service, the inability to resolve and the bad vibes all together in this place. I do not recommend it at all

Always helps me with my phone Patricia is very helpful

The manager refuses to talk to customers. The employees call him he gives them an order and that is it. The do not honor what they say. The lie to you and refuse to work with people. The manager mike is a scam artist.

Nice friendly people that got me a great deal

Helpful and accommodating but a rip-off - dont pay your bill here or youll pay an extra $5

Very knowledgeable sales staff very friendly

Went yesterday 8-21-18 Patty was working and helped us as she helped 2 other people, we were in no hurry i was adding a line...great service highly recommend this location and Patty!!!!

Patty was terrific, very patient and knowledgeable,she is the best,!!!

Overcharge you.

Friendly Service Reps. Good Service

Ive only been there to pay my bill but they were fast and friendly

Best place to go

Very clean and professional

Could not help me fix phone