I cannot say enough about the OUTSTANDING SUPPORT the Norco Medical Team in Bend, Oregon, provided to this Buffalo, NY, traveler.I was blown away by the kindness & compassion they showed in solving a component issue I had with my ResMed AirCurve 10 VAuto BiPap Humidification Unit.Thanks for saving my vacation!! :-)

Oh my goodness! Getting a cpap machine for me has been not an easy experience because I didn’t want one. It would have been so much worse if not for the amazing Jenny at the Bend NORCO office. She has been so patient and kind as I struggle to find a mask I can maybe live with that doesn’t make me feel like I am suffocating or claustrophobic. With my rare pain disease it’s been very difficult. What we thought would be the best was not what worked. Today we think we found what might be what works. But she never makes you feel like you’re putting her out or wasting her time. She makes you feel like you’re her top priority. And I love that about her! This is hard having someone who cares makes it easier.

Dont fully understand the low star rankings. Our cat only veterinary clinic opened early this year (2021) and while the Norco service can be a little gruff, the staff are helpful and provide good service. Today, I bought several new oxygen tanks as we are growing and the combo of price on the tanks plus a discount on initial fill-up made them as or more competitive than anything I could see online.

I have always received careful attention and great service

Received excellent instruction on how to use the CPAP machine. I havent had any issues or problems. Very pleased with my experience. It has made the use of my CPAP much easier and less stressful.

Norco has been easy to work with. I live 20 miles from the Norco facility and they often have my items shipped. The representatives have always been great to work with: friendly and efficient. They make me feel at home.

Variety of medical and industrial equipment and supplies. This includes welding gases and filler metal, abrasives, and protective gear on the industrial side. On the medical side thy have walkers, power lift chairs, oxygen service, hospital bed, wheel chairs, and more. Knowledgeable and have been around for over 25 years.

Very helpful and responsive!

I want to give a shout out to Chris Lathrop! Chris found out that a family member of ours has health issues and went to work immediately to get the correct equipment needed to make him more comfortable and help him function better. What makes this even more noteworthy is that the family member lives in Medford, not Chris’s location in Bend. Chris is continuing to help using his expertise and knowledge. So, thank you Chris for your compassion and commitment!

Wonderful staff! Pleasant experience all around, with a clean facility.

On an automated hold for more than 30 minutes, with no response of any kind. Dont believe there is actually people that answer phones, just another company with an unmonitored automated customer service number that goes nowhere. Guess they dont want to get paid.

Employee had her mask down below her chin while waiting on customers. If thats your thing, shop here and good luck.

Sent my best friend to collections after double charging his insurance. This company is relentless and unethical. Taking a man who is so disabled he cant breathe at night on his own to collections; wow, I sure would want to give them my business.

Very willing to help and answer questions.

I called and ordered CPAP supplies. I was told that my insurance would cover to cost. The price before insurance was 359.20 for a F30 mask system, headgear and heated hose. Well I received a bill for 282.38. My insurance did not cover the full amount as stated. Not only that after doing some research I could of bought all items (same brand) online WITHOUT using my insurance for 163.00. When I contacted Norco they explain at the manufacture sets the price I find that hard to believe that the manufacture will set a lower price for one company and such a higher price for Norco. I only went to Norco because that is where I originally purchased my CPAP machine and they are consistently calling me to see if I need any other supplies plus they are local. I feel this is a little bit of price gouging on their part. I understand it is on me for trusting Norco that they would give me the best price possible and competitive to other competitors. I know now that this is not the case and I will be buying my supplies elsewhere. Norco had no interest in matching anyones price.

My care Practitioner is Cyndi Willerton. She provided a excellent briefing on the use of CPAP.

My Husband Richard had a meeting with Jenny Dunning to pick up his new Bi-Pap machine on 10-11-18. She was just excellent and answered all questions he asked of her. He says that Norco in Bend is doing a great job and of course Jenny.

Had preliminary indoctrination for CPAP machine with Jenny Dunning on 3/4/19. Her presentation was professional, articulate and patient. I found her to be very helpful.

Hard to find because Google doesnt have the right map. Its right next to the Harley Davidson dealer and the people are nice and friendly. Very helpful and very knowledgeable about insurance.

Here visiting from Phoenix and had to get a few things for my mother. Staff was friendly and knowledgeable. Even went out to the car to measure my moms leg. Thanks for the help!!

Left home without my CPAP, and didnt remember it until I was in Bend Oregon for a vacation. It was already 4:40 on Friday afternoon when I showed up at the Bend store which closed at 5. Fortunately for me, the staff at Norco was amazingly helpful. Rachelle Nichols and Jenny Dunning, thank you so much for your help, and for staying past your closing time on a Friday to help me out. One of the best experiences as a customer that I have ever had.

Really helped us out of a jam when my dad forgot his cpap mask while traveling from out of town. I greatly appreciate their customer service.

Fraudulent and liars. Charged both of my insurances full price for a CPAP. I called them out on it and they then demanded i pay in full 1300 for the device and wouldnt be charging my insurance anymore as it was too late to resubmit a claim. So they received payment from both insurances for 1300, and sent me to collections for 1300. Never do business with them. Go through Lincare

Anns pleasant and informative phone calls were very helpful. Chris expertise at Klamath Falls wheelchair clinic as well as the delivery of my new amazing chair to my home! Chris put me at ease as his kindness, listening ear, and attentiveness to detail were appreciated big time. Thank you Ann and Chris! THANK YOU NORCO!

Cyndi was very helpful and patient with me in guiding me through the operation of my new ResMed CPAP Air machine.Her instructions for the downloading and the using the (my Air) program from the internet where very helpful.Thank you Cyndi

On 10-25-2018 I went to Norco to pick up my cpap machine and to attend the class to properly use and maintain and clean my machine and accessories that come with it. Jenny Dunning was very professional and helpful in helping me to understand all that l needed to know to get started with my therapy and if I had any further questions I was able to contact her by email and she promptly would reply and answer any questions I had, thank you Jenny.Best Reguards,Roy Crane

Some of them are very friendly. They could use better communication skills.

My mom recently got a new cpap and had the orientation for her new machine with Jenny Dunning. She was absolutely amazing, very nice and knowledgeable.

After more than a year of struggling to adapt to the change in my life needing to now use a CPAP and, after not meeting anyone that was willing to take the time and explain the options available in mask and the other technology, I finally had a bright spot happen in meeting Jenny Dunning, a clinical RPSGT at the Bend Office yesterday. Finally, someone not only well trained, but willing to take her time and share her knowledge with me. It was clear that Jenny really has the experience to think about her client as an individual with unique concerns and needs. Not only was Jenny able to answer every question I had, but was able to give ideas that, as of last night, have already changed my experience with this equipment in a way that made a significant and positive improvement in using it . Norco is lucky to have a member like her and so am I!

These guys forget my medical supplies and equipment on a regular basis. If you can go elsewhere i would recommend it.

I had a CPAP orientation class today at the S. Hwy. 97 Norco in Redmond. Jenny Dunning, Registered Polysomnographic Technologist (RPSGT), from the Bend location led the session. She did a great job thoroughly covering info on sleep apnea, equipment how-to, mask fitting, additional resources, insurance requirements, replacement supplies, etc. Her hands-on approach to training/demonstrations was most helpful. There were three of us attending, and she took time to interact and answer questions throughout. I’ve had some dealings with other medical supply companies in the Willamette Valley that weren’t great, but so far, Norco has exceeded my expectations with their staff and responsiveness. Really looking forward to improved energy, fewer migraines, and overall better health using my new CPAP.

A family member of mine rented a scooter from Norco in Bend. This scooter is necessary for mobility while recovering from a major surgery. Norco did not make sure that the rented equipment was well maintained. The breaks do not work on this scooter. That is extremely dangerous, especially during these icey days. Without the ability to make the switch in person, we would need a working rental to be delivered. When we called Norco, we were told they would not accommodate an equipment switch delivery without a $25 fee. Since this is not the customers fault that seems very rigid. We are disappointed in how unprofessional and unhelpful Norco was in their inability to right their wrong. Their lack of customer service is unacceptable.

Jenny Dunning guided me through the purchase, set up, insurance explanations and the operation of my new RESMED CPAP marine. She was an exceptional representative e of NORCO and of the RESMED product line.Thank you.Jenny!BD

The woman up front helped me work through insurance issues and I was approved and left with my equipment in less than an hour. Thank you!

I am dependent on my CPAP machine. It just quit working this Saturday morning. I called & was told by a technician that I would have a few uncomfortable nights until Monday morning. I have severe sleep apnea and my oxygen level drops below normal levels unless I wear my CPAP. This is not a convenience, it is medically necessary. In addition I have heart disease. If a medical, hospital, homecare company provides medically necessary equipment & programs it according to a physicians prescription, they should provide service 24/7 to keep that equipment working as the physicians prescription dictates. Medically necessary does not mean Mon-Fri 8-5. I am quite concerned about my welfare between now & Monday & very, very disappointed in this medical homecare, company.

Excellent supplies and customer service

Just to stale of atmosphere be nicer to people and not so sour

No one ever answers the phone