They were very polite and nice here. I watched a manager treat an extremely rude person very politely and respectfully despite that persons actions. It was fun waiting in line overnight for the graphics card I bought, it was my first time waiting in line like that. When I went in to get my graphics card I asked an employee standing nearby if they had a copy of Windows 10 and he went and grabbed me a copy so I didnt have to go look for it. 10/10 experience, Ill be back here again.

Order has been on hold for 5 days, no one has the answers sway.7 phone calls3 emails1 store visit= no answers and no clueAh you guys totally dropped the ball this time. I don’t even write bad reviews but this experience is kind of tough, totally caught my off guard.

The people were super friendly and every I ran into asked if I need help with anything. Someone form the TV are helped me pick out a wall lint, got an awesome set of gaming headphones, and a Razer mouse and keyboard for my partner.

Like all Best Buy®️ you can find 🔎 all kind of electronic supplies 🔌 and daily use devices 📲📷💻 nothing different from other stores go and check it out

This Best buy, the one in Bellevue, is well stocked and staffed by knowledgeable people, a rarity amongst Best buys. There are two closer Best buys to make, but I come to this one because they usually have what I need in a pinch, where the other two seem to consistently not have what Im looking for. If you have to go to a Best buy, then this is the one I would recommend

Good selection of electronics. The only complaint I have is they dont carry the CANON printer ink or photo paper in the store I need for the bluetooth portable photo printer i bought for my daughter for Christmas. It only came with enough paper and ink for 3 pictures. She couldnt use it for ever a week because we had to order it online. Otherwise, I usually always find what I need and more.

Easy access from parking area. Helpful guidance upon entry. Was looking for a basic hdmi cord. Directions given to the store location were exact. My whole time from parking to driving away was 9 minutes. Store was not busy or it would have taken more time.

I was able to try on and listen to a bunch of smart glasses before buying. Nothing like the tangibility of a brick and mortar store!

Stock is good.The service, far from bad, soon will be worst.The kids who work there are useless, they know nothing about the products in the store. Zero customer service culture.

Purchased 2 laptops intended for work with a specific budget. The help I received was honest and informative.

Love talking about the latest tech with Best Buy representatives... Its a great place to interact with gadgets, and learn about new products.

Excellent o line ordering experience. But my purchase didnt show up on the app so I needed to pickup my order inside. I needed to wait 20 minutes to get my order--granted it was a mini-fridge.

Bought a airpod pro but found a lower price at Costco, they were not able to do price match due to computer error. Wanted me to come back to the store. Bad customer experience

Incredibly helpful and friendly staff throughout the store.

Popped in for a hard drive. Rondell took me right where I needed to go. Very friendly with the dog. It’s nice when you’re treated with care. I’ll be back for further tech needs.

Great service, we purchased some phones and Chris Makdisi was amazing and helpful very knowledgeable of all the phone carriers.

My son and I recently visited the Bellevue location to purchase/upgrade my husbands phone for his Birthday. We had the pleasure of dealing with Chris the connections sales manager. We were not from the area. Had tried the Verizon store at the mall and the apple store, both required appointments. Unknown to us that this was required. We went to best buy expecting the same thing. Nope our experience was totally different there. Chris was our associate to help us with our purchase We upgraded to the iPhone 12, he got us a wonderful deal and helped get us through the whole process. He patiently dealt with all the issues we came across and did it with a smile. We are Seniors and not real knowledgeable about how these programs work. But he he was awesome and we walked out smiling. Thank You Chris and the best buy team. We will return in a few months to upgrade the our other phone!!

We were looking at some tech and then ended up looking at all the kitchen appliances that they have since we are currently remodeling our kitchen. Lots to look at there. Parking was excellent and easy and this is an easy store to shop at. Employees are super helpful but not pushy.

I have spent a lot or funds at Best Buy over the years, and was looking to invest in some more upgraded items today, walked through the store for over 30 minutes with out one associate asking if they could help, especially dissapointed with the Magnolia clerk who didnt even acknowledge my presence. Still a fan of the brand but very disappointed in this branch.

I kinda left Best Buy behind me, but theyve really had a comeback. I started checking Best Buy as a last resort when I couldnt find something elsewhere. Time after time, Best Buy has delivered what others couldnt.Among the competitors that Best Buy out performed this past year: Costco. Three times now, theyve beaten Costco with a better website, better inventory tracking, having the item in stock, and even better pricing.Ive gone from ignoring Best Buy to starting with Best Buy.

I like this best buy. People is helpful and I have found movies, appliances and technology

They made me wait 45 minutes to tell me they actually don’t have a phone unless I ordered online. When I got to the door they asked me if I ordered and I said no. The most dysfunctional store I ever seen. Surprising they are still in business

Came to grab a gaming headset really quick, unfortunately got there at 8:03 instead of 8:00 when they closed. I told security at the door I knew exactly what I need and just need to run in to grab it. When the manager came to the door he said “we’re closed bro, you can try again at 10 tomorrow” talk about customer service. Amazon here I come

Havent been here for many years but had a very smooth buying and returning experience.They have improved and listened to their customers

This is an extremely well run Best Buy the staff fall over themselves to help you. It has an fantastic inventory of a wide range of different electronic and electrical goods. Dont buy from Amazon on go to this place experience the service and pay for the good work this company does. I really enjoyed my whole experience at this Best Buy

Rondell is extremely helpful and knowledgeable. The one star less is because of inventory. That’s not they’re fault but is still a part of my experience.

Fantastic and energetic service, love the store and the people working there. They also have price matching! 10/10.

Best buy has fallen quite a bit, costco beats them in all pricing now, things are all out of stock. For a best buy this one is pretty nice but best buy overall is a pass.

The staff is kind and helpful. Due to the nature of being a chain store interactions felt rushed even when choosing a phone, however the store was busy at that time. I had to go back to pick up an extra charger though and there was one staff member that was so positive and helpful that it overshadowed the rushed nature of my first visit. Great selection and they held true to price matching.

I had a really incredible experience at this store with Rondell! I wasnt quite ready to buy when I walked in - nor did I *really* know what I could get for my budget - but he was very kind and patient with every question I had. He made me feel very comfortable, his recommendations were very informative, and he didnt try to sell me on something I didnt need. He listened to my needs and helped me find the right product for my needs! Could not be happier with Rondells help.

One of the best place to visit if you are planning to purchase any electronics or home appliances.Staff here are more friendly and helpful

You can find every electronin device in acceptable price and good deals. Open boxes are too cheap . Staff are good and professional and polite. Customer service is good enough. I bought a samsung TV and its good so far.

I always have great interactions at this store. Just a great bunch of salesmen.

Its a best buy, but it is nice and spaced out and has a good selection of items. Staff were quite friendly too.

Best Buy really impressed me. My Dyson broke and I took it in for warranty service. They gave me full refund no question asked. My Apple MacBook took no charge cause some water got into the charging connector. I took it to Apple Store. Apple could not fix it, claimed water damage. I took it to Best Buy. And they fixed it within a couple days (not counting the shipping time). They sent me multiple emails to let me know the progress and status. It is an Apple computer and Apple cannot fix it but Best Buy can. Think about it!My conclusion: Best Buy provides same products, same prices, and better services, much better services actually. There is absolutely no reason to go anywhere else.

Seems to always be a challenge to get a employee to open a case to purchase the item you went to best buy for.

Great customer service! It took a while to get help, but the associated were extremely busy. I even got a great deal on computer! Overall it was worth the wait!

You always know that youre getting the genuine best stuff, excellent customer service, very good order online system, very helpful staff

Bad customer experience. I was 15 min late after the business hour and security didnt want me to pick up my online order. The power supply of my PC is broken, I have no PC to use tonightWhen there are still customers shopping in the store, why cant you just hand over my online order to me, which just sit right at the counter

Great food and great service at reasonable prices. Like the outdoor seating.

Recently I have been upgraded from iPhone 12 Pro to I phone 13 Pro from Best Buy . The customer representative told us that our iPhone 12 pro data will be transferred to my new iPhone 13 pro from iCloud as she was facing some issue from Phone to phone transfer .But she did not tell that my iCloud did not have full data and she did factory Re-set to my old phone . Ideally, she should check my phone iCloud backup first .Because of here ignorance now I don’t have many months photos which include my daughter b’day photos and her first day school as well. I missed lot of videos also Just because of her ignorance or silliness .I will never forget this thing in my life and I will never buy anything from best buy .I will never suggest any one to best buy . I don’t know how come best buy hire such incompetent people who does not have any tech knowledge .They runied our memories .If I would know that incompetency, I would not never buy the phone.

My camping experience was incredible! I camped and got a GPU. Jason and other staff members were very kind! Also the security guard. They got us breakfast in the morning for free! These guys deserve a huge, huge, promotion!!!

Bigger one, good staff assistance, best thing about best buy is that you can do a price match with the stuff that walmart sells and ship, east trick to for it to scan the bar code with walmart app and compare the price and if you fins the price in walmart is lesser then you can item in that price

A lovely place with all sort of appliances at competitive prices. The staffs are helpful and willing to help with every question. Beside the manufacturer’s warranty, they’ve also got their form of insurance which I like.Did I mention they’ve got a big parking lot? Yes they do. It’s a lovely place to get your appliances.

Huge store and located in a convenient location. Excellent service provided, as soon as I walked in there was a Best Buy employee to help me find the right location for my online pick up. Saved me a lot time and made my day as I was in a hurry.

Very hard to find help. Finally did find help and he was very helpful.

This is my local Best Buy and the employees are nice and helpful. They always go the extra mile to help me find what Im looking for. Plus they always know about the latest tech and its nice to nerd out for a few with them

One pit stop for everything electronic.Large store with a good variety of products.Staff are knowledgeable and help you find what you are looking for quickly.You find amazing in-store deals during Thanksgiving and Christmas.

Very roomy, very clean. Friendly staff. Was in and out nice and fast.

Great if you cant wait for Amazon... otherwise expect to pay a 20-80% mark-up!

Rondell was incredibly helpful in explaining to me the specifics of several different laptops I was interested in. He listened to what I needed my laptop for, and recommended 3 laptops for me to choose from. He answered all my questions, and made me feel comfortable. I even learned some new things about computers! I feel ready to purchase a laptop after Rondell assisted me.

I would LOVE to be a customer but making a trip to this location would take me roughly 25-30 minutes one-way. Before making the trip, I have tried many times to reach someone with questions about inventory yet after trying many, many times over the course of several weeks, it is clear that THEY NEVER ANSWER THE PHONE. On the other hand, Amazon, Target, or other electronics retailers are very easy to reach by phone. Sorry Best Buy, hope you can pull it together and shine as a bright star once again rather than fade away.

It has been a devastating experience to purchase a TCL 75 TV from Best Buy. They delivered a defective TV so I had to call them, wait for an hour to be able to order a replacement only to find out the replacement is sent to my billing address rather the shipping address of the first TV. The deliver personnel called me, I was on th phone with them for another 2 hrs, my call was put on hold multiple times and every time a new agent would pick up and the story would start from the beginning. Upon explaining the situation, one agent just hung up. I literally dont know where my order is. It has been the worst purchase experience of my life. Save your money and shop somewhere else. Before I forget, they scratched the floor in the first home delivery!

They have great deals and great products, but they are so limited on staff, it takes a long time to get assistance.

The customer service was great and very knowledgeable about Appliances. We bought all four pieces in a bundle and a planned delivery within two weeks! No other store could do this...even an appliance store? Thanks

Okay Best Buy store in Downtown Bellevue which was recently remodeled including adding a parking structure. Its the standard Best Buy inside with just about anything you could want, most people who work here seem friendly. I think this is more place that you go to pick something up when you dont want to wait for it online.

Im so disappointed in Best Buy these days. Theyve really gone downhill. Hardly ever have the products I want in stock, everyone passes you off to the next employee, and their prices have become ridiculous!! I need to stop even going there.

Best buy is great place and have great collection of electronics items.

Great customer service. Sales people spent quality time narrowing down our selection of TVs to just what we needed with all the features we wanted.

I feel interrogated before I go into the store and then nobody inside is around and theyre out of stock of so many things.

An incredible return merch experience. Friendly, helpful and courteous! Im old enough to remember when only Nordstrom had that ethos. So grateful.

Extremely over priced. Item there $70.00 better version at online store $10.00.When I was younger bought games there, all car audio bass tubes amps etc so Snoop Dogg sounded top dog, and they did it for me, but I dont see that company anymore I wont shop there anymore, but will always have the awesome Snoop Dogg memories.

Staff were friendly without being pushy, had a look at some Apple products with a view to purchasing later in the month. Clean and bright store with plenty of stock.

I’ve given this store multiple chances and they have been the biggest disappointment every time. The last examples are when I went to buy a stylus that could be paired with my iPhone so I could try the Procreate app. It took 30 minutes to get recognized, when I finally got someone’s help he was friendly. Went home, and the pen wasn’t compatible. Went to make the return while also looking for a printer. Return was fine. They didn’t have the printer in stock and when I asked if they had a specific model the associate said I could look it up online on my phone. During that trip, my car was parked in the parking lot. It was broken into, and now I’m having to work with insurance to file a $750 claim for what was stolen. I called the store to see if there was security footage but gave up after being “on hold” for 32 minutes and 17 seconds of not talking to a single person. Yeah, haven’t had a good time with them. Where you shop and spend money has a lot of power, don’t support this company.

Good selection, competent staff

They very helpful kept ask if I need help and when I did they were well inform on the product and phone area helper are the best got me all fix up handle all the transfer of old phone to new one saved all my photos and contact

Easy parking. Clean building and good area. Was disappointed with the selection of smaller fridges. Computer selection was OK.

Huge store with a big selection. John in the appliance (washer/dryer) section was very nice, patient, and knowledge. I highly recommend speaking with him for any questions that you may have. Every question we threw at him he was able to answer and explain it in a very understandable way. The only thing is that best buy is a bit over priced.... but they do have a great protection plan.

Was looking for internet phone. Found what I need just employees couldnt really help out on the specs. They sure tryed tho

I like this store. There are multiple employees here to answer your questions. We went to buy TV and they provided multiple options showed us different brands and explained whats the difference in picture quality of each and helped us made a decision. We ended up buying a tv from here.

Great price and place to find electric stuff

Made an appointment through Apple website to bring in an iPhone for repair at the geek squad desk. The appointment was not shown on their system although I had the confirmation Email. I would certainly agree with the “geek” part (not in a positive way). Did not receive much help; neither had a sense of being valued while being there (there was a “whatever” kind of attitude in both the staff at that desk). However, it was worth the trip to walk through the isles and browse some cool gadget. Although the main purpose of the trip was to fix the iPhone which wasn’t served.

Good parking and easy navigation.

I am not able to access my online account because the Best Buy online service has not sent me my verification code. Their web service is very poor.

Went to Best Buy to replace an old TV, found a great Samsung 50 in on sale. Staff was amazing and very knowledgeable. Very professional and friendly! Went back the next day and purchased a new soundbar with the same fantastic experience. I will absolutely continue to shop there!

Great customer service fair prices

Good wifi pleasant folks working

Great selection of appliances and accessories to choose from. Friendly staff

Quick and fast pick up for online order

Customer service calls are not in store they go to international call centers. Guy was rude and hung up

Very knowledgeable and friendly staff.

I had a great experience today on purchasing a computer. I greatly appreciate the staff they were very helpful and provided good customer service.

Excellent, fast, and respectful service! Highly recommended! 👌

Service is usually great but very unhappy with changes to best buy warranty on Samsung. Purchased additional warranty since items could be replaced immediately and now its not honored. Purchased warranties should be honored until expired that is the reason for purchasing additional warranty. A warranty change after purchase should not be updated or changed on existing until expiration.

I purchased a refrigerator from Best buy in February. By March, it leaked water everywhere on my kitchen floor (and continued doing so until October). In March I called to have it repaired. Best buy said that my 15 days to return/replace the lemon were over. According to consumer advisory, refrigerators on average last 14 years.After spending a lot of time back and forth they couldnt find someone to fix a fridge leak and they finally agreed to replace the unit.They didnt have one in stock (due to covid) and I received my fridge this week in October.Because their products dont last, I decided to purchase a warranty plan to avoid going through this mess again.After being on hold for an hour and talking to four different associates, I havent figured out how to give them my money for the warranty.I keep getting transferred from one department to another. Sales department said that management had to approve; I waited another 15 minutes and it hung up on me.How frustrating. I actually want to give them my hard earned dollars for a five year warranty on a product that should last 14 years, and I cant!

They have some great sales right now! Very helpful and courteous. Helped carry my stuff out to my truck for me even! Magnolia guys answered a lot of questions and put together a great sound package for me as well

Had alot of the things I was shopping for and it was very clean.

Tried to buy a printer. Asked for help. Waited. Asked again. Waited. Asked a 3rd time. Waited. Try calling the store but reached a recording stating store was not taking calls at this time. Asked again for help. After 45 minutes of waiting, a salesman finally came over. He points to a very, very, very tiny red X at the bottom of description card. He says, This means it is out of stock. Well so much for a helpful friendly place. It was anything but.

Nice people, service was a bit slow. Nice selection on phones, cases & accessories. I love the amount of parking.

Huge store, no one to assist. Employees actively avoided to be approached with a question. Ended up ordering online. No intention to go back or give them my business.

Great help from Samuel buying a new laptop. Thanks! No wait. Easy and quick shopping experience.

Almost all the electronics gadget can be experienced and bought from here - from audio visual to virtual reality, household appliances to mobile devices, all the computer and games gears and accessories, available at economical price. Also, kids toys are bonus for anyone looking for gifts for all ages.Plenty of free parking covered and open, is in front of the store.Whats New- Curbside-pick up gives you freedom to touch free experience. Even in the store, with the pyro glass shield at billing counters, item pick up and customer service, as well as everyone wearing masks and keeping the safe distance makes it comfortable shopping experience.TIP - look for clearance section in the middle of TV & videos section for big items on sale at very low price.

Came out fast for curbside pickup. Always a good place, esp for sales and if you need something right away!

This is a very nice place to go. There are a lot of tech gadgets and new smart TVs to show.

Found everything I had been looking for in several countries. Great selection and working demo units.

Employees were condescending while explaining products after seeing us looking at reviews online. I used to work at the Fargo location and it saddens me to see the service has gone down hill at these stores.....

Excellent service, very very helpful staff. Really enjoyed my time there.

Would not match Amazon even though their website says they do.

Products diversity

Deducting two stars because most of the employees Ive run into here were terrible. During a curb-side delivery one employee literally threw my order in my passenger side window without even looking at me.HOWEVER. Jan was amazing. Thank you!