Im a former customer of Bedford Nissans, and due to the current car environment, there is a ton of equity in a car I was leasing (from another dealership). To buy out my lease and sell the car privately -- to realize that equity -- I needed a dealer to execute the paperwork for that buyout. I left three messages for Bedford Nissans finance department -- no return. I spoke to a salesman, Mark -- no further communication after initially seeming interested in helping me. Its really hard to execute a buyout when a company requires you to do it via a dealer ... and a dealer refuses to help execute the buyout.I get it: This dealer was going to make no money by helping me execute this buyout, at least on this process. But the dealer (Nissan of North Olmsted) who did help me execute it -- and even had paperwork ready for me when I showed up, so it took all of 6 minutes -- will be getting my business going forward. I encourage you to do the same.EDIT after seeing the dealers response, to which I cant reply here: I was paying CASH for the buyout. Bedford Nissan would have been out exactly $0, and would not have had to be reimbursed for any money, nor waited 4-6 weeks. Of course, they never returned my call, so in that way, theyre right -- it IS one-sided. Unfortunately, not in favor of me. Do not do business with this company.

I walked in they got my keys and instantly started working on my vehicle. Before I could even get comfortable everything was done and I was set and ready to go. The customer service upon arrival was top of the line all the way until I got ready to go customer service was top of the line. The people there made my life easy that day. I love this location and the customer service. I felt safe and welcome

We worked with Jon Hausman and absolutely would recommend him and the dealership to anyone. Total professional, super nice, A+ experience all around!

Very professional. Damon Walker was great as a sales consultant. I will buy another vehicle from Damon.No BS, no games. I got the truck I wanted for a fair price with a great sales experience.

I was satisfied with the service provided and the advise given. My car was washed and ready for pickup in a timely matter.

I worked with Damon Walker to get into my new car. Originally, I was scheduled to go to another dealer that day to purchase this car. I found out that morning that the car I was scheduled to see had sold. I called a few dealers and got ahold of Damon at Bedford Nissan. From the phone call to the handshake at the end of our sale, Damon provided an amazing experience. Damon confirmed this vehicle was on the lot and would be there for me to come see since I was driving nearly an hour to get there. He was very thorough and knowledgeable regarding the car features. Damon had me try out several of the features for demonstration and understanding of how they worked. He was very accommodating and that was appreciated! Damon made the car buying experience easy and effortless! His pleasant personality will definitely keep me coming back to Bedford Nissan. Thank you Damon!

I had a great experience shopping with Bedford Nissan. I was helped by Richard (Rick) L. and he really made me feel as though my business was truly valued. The car he helped find is perfect, one of the best cars Ive purchased. He took the time to explain everything in detail which I appreciated. This is by far the greatest experience Ive with purchasing a new car.

Jeff the owner was so nice. Tom was so personable and kind. Super patient with us and explained everything so well. Was not pushy at all as car salesmen sometimes have that rep. Made the whole experience very enjoyable.

The gentleman that helped me figure out what service I needed was personable and very knowledgeable. I felt comfortable with what he was explaining and how he explained it. I’ve had nothing but great experiences at Bedford Nissan and constantly tell anyone looking for a car or service to visit them.

Sherri Green was the most amazing salesperson ever. She was friendly, helpful and took a lot of care to make sure we were satisfied. We would recommend her to anyone. Buying a car is never fun. But she made this an awesome experience. She introduced us to the service department. They were all great as well.

I worked with Justin and he was wonderful. I had such an amazing experience working with him. We had been car shopping for the last few months and it was getting very disappointing until we walked into my appointment with Justin. He was very relaxed and not pushy at all which was really refreshing. He answered any question we had and worked with us to make a great deal ! He was patient, kind and, made the whole experience less stressful. At 6 months pregnant and exhausted from all the looking stress free experience is what I was looking for. Will definitely be looking him up when my husband wants to upgrade!Thank you Justin !!!

Great overall service. Got my car in and completed the work in a timely manner. No complaints thus far.

Ross and Rich are truly truly the best. I’ve been coming to Bedford Nissan for years and Ross is always helpful and ensures that my car is well taken care of. Thank you Rich for your attentiveness as well. Always confident that my car will receive proper maintenance and care. Thank you Bedford Nissan! See you in August.

I recommend Bedford Nissan to anyone looking to buy a vehicle. Sherry Greene was absolutely amazing and went out of her way to accommodate every request and questions to make our car buying experience easy. BEDFORD NISSANS employees are all awesome especially Dawn in the service department. So good in fact that we bought 2 cars.

Let me tell you, I knew what I wanted for months. Everything I wanted as to features and the exact color combo I wanted.. orange with a black top. Almost impossible to find because of the combination. Its is not a common color. Stu Friedman was on it and got me the car as soon as it came to the lot! It wasnt even unwrapped from shipping! Miracle worker! You should definitely give him a call.

Lost my first car that I was in love with due to a faulty oil change that led to a blown engine. For a week I visited over 10 vehicle dealerships in Cleveland and surrounding areas and had no luck due to my current financial/credit situations. I met Ms. Sherri Greene at Bedford Nissan and after spilling out my life story she promised to help me, and did. There were so many obstacles in my way and as I know at other dealerships they would have gave on me, Ms. Greene held my hand as we made it to the end. She is honestly Heaven sent (and if you are not religious, she’s the most beautiful and helpful person inside, and out). If you’re ever in a rough patch and really need assistance with obtaining a vehicle, please visit this dealership.

I originally stopped at a Nissan Dealer that was closer to my house and was unsatisfied with the inventory at that location and with the current market, they were unable to obtain the color of vehicle that my wife wanted. We filled out the online quote request at Bedford Nissan and Damon was quick to respond. He did an excellent job of getting us through the process of leasing our new Murano. I will definitely be back for service and sales in the future.

I have experience on several occasions Very professional employees, quick service and great customer service. A small place with a big concern for customers.

Sherri Greene was responsive, very caring and extremely knowledgeable. Thanks for exceeding my expectations and making this an amazing 5-star car sales experience in every aspect! The Bedford Nissan sales, service, finance and administrative team are phenomenal!

Felt incredibly comfortable that I was being treated fairly and valued as a customer during every step of the process. They went out of the way to accommodate my needs and make it as simple a car buying process as possible.

I did not have an appointment and needed and oil and tire rotation. Left my car overnight and they had it completed by the end of business the next day. They also gave me a discount on the filter I needed that they had which was helpful.

Upon my arrival Sheldon took care of me right away. Took my information and told me about how long my service would be. I was very impressed as it was not long Sheldon came back to let me know I needed a filter and said it wouldn’t be long as my car would be done. He was very informative an before you know it I was on my way. I certainly appreciate the kindness of Sheldon and how he kept me informed. I love that Bedford Nissan and will continue to go back. What great service.

I can’t thank enough to Sherri, Mike, and the staff for all the work they did behind the scene. Years ago we would spend at least half a day at the dealership in order to purchase a car. This time it was a blink of an eye. The car was ready upon arrival and the paperwork was all ready for the signing. The most pleasant experience!!!!

Sherri Greene is a awesome salesperson she is exceptional with Customer service. Very attentive to your needs. Doesn’t leave you unattended without and explanation and then not long after she keeps you updated. She helps you rationalize your decisions. I will always continue to go to Bedford Nissan Matt use to be my salesperson and then he hooked me up with Sherri and it’s been a win/win for me🤷🏻‍♀️

A family owned business that the family works at is refreshing, and they have an excellent sales staff ( Jimi Philips above and beyond). Great place!

Nissan Bedford is outstanding:super service and customer orientation!Rick Leyser is providing you an exceptional customer experience. He puts you in the center of his attention, is extremely mindful of your needs and has the patience to make sure all your open questions are covered.Rick cares about you, makes you feel you are in good hands and makes you leave this place confident and happier!!

I am displeased with the service department. They are not customer-minded but cost minded. A few years ago the service staff was welcoming and mindful of customer needs. Not any more.

Just walked in to see what would be available to me with my lease ending soon. I did not expect to leave with a new Rogue but I now have a 2021 Rogue in my drive. Sherri was just awesome! She answered every question and worked with me. She explained everything and all my options very well and helped me feel good about my purchase. I will definitely be back again in the future. Thank you Sherri, I appreciate all your time and great conversation.

Nissan team is great dropped my car off no problem. Got a text asking if they should perform the extra work I said yes. Got another text car was ready for pick up quick fast and easy.

Stu was a great salesperson, with thorough knowledge of the cars. My purchase was made solely because of his customer experience. LOVE MY NEW ROUGE 2021

Damon and Liz were great. Explained everything so i understood it well and got me into a new 2021 Nissan Rouge. Will definitely be coming back here in the future for all my vehicle needs. Job well done thank you so much!!

Sherri and Mike are extraordinary, really provided top notch service. The whole Bedford Nissan team was welcoming and provided great service as well.

I went in today to get a new battery for my key fob. They had me in and out within 90 seconds. Everyone was friendly and hospitable.

Since the beginning of 2021 and I was planning to turn in my Sentra and get a Toyota Corolla.I approached Mr. Stu and informed him about the offer I received in the mail and seek his opinion.To be honest, from the first time I talked to Mr. Stu on the phone and he showed me high level of respect, professionalism, knowledge, and advise.He is such a fabulous consultant, very decent, humble, and went extra miles. Really I had the best experience over the past 10 years.I would like to seize this opportunity and sincerely appreciate him for providing me with excellent care and service.

Service team is great. They are honest and explain all options clearly. Highly recommend.

Justin Trent gave us his undivided attention. He was helpful in using the computerize training. He was thorough with his instructions in the car. He gave us easy understandable session on trading in a leased vehicle. He made my handicapped husband comfortable.

I loved my experience at Bedford Nissan. Everyone was so friendly and willing to help. I scheduled maintenance for my car and I actually came in on the wrong day and they still offered to squeeze me in and complete the maintenance by the time I was off work. I was so appreciative.

I was very happy with the sales person Jon who went above and beyond to help me with my trade and get the vehicle that I wanted. He was straight forward, knowledgeable and available to answer my questions. I appreciate all his help.

Looking for an electric sedan, I decided on a Nissan LEAF. This was the easiest, least hassle car purchase ever. They found the car I wanted, and I didnt even have to come into the showroom until it was ready for me to drive home. Rick Leyser was amazing! Im so happy with the LEAF and the support.

I enjoyed the quick service I received and the very reasonable price 😘

This was my first service appointment since getting the car. The service person, Amanda Spencer, was terrific, as were the other service personnel! They were quick, efficient, and very friendly. I couldn’t have been happier!

My sales person Damon was great went over everything with me step by step and was low pressure sales person just what I was looking for will definitely recommend him to friends and family

No super high pressure sales, friendly helpful staff. Jeff the owner is great guy and appreciates your business.Dealership could use a facelift, very small but you get a down to earth feel while there, if thats possible at a car dealership

I dont know what changed about this dealership. I used to love this dealership. Now the staff for the most part all the staff is rude, disrespectful and just totally unpleasant. This dealership did a over haul for the worst. I have purchased 5 cars from here, but refuse to purchase another one from this dealership. I just recently purchased 2 Altimas and this dealership is the closet to my home and I rather drive to Mayfield to where I made one of the purchases. This dealership should do another overhaul but back to the respectful and pleasant place it once was. The service department is awful. I took my vehicle in for service and I was explaining the issues, he decides that he is going to play 20 questions with me as if I am the mechanic, half of what he asked me I had no clue to what he talking about. (Im not a mechanic.) I couldnt do his job for him. He didnt even put my concerns into the notes, so when I bring it back it is already noted. He brushed my concerns away as if he didnt have time to deal with them, but asks do I want a car wash. This is a very poor dealership to go to. Will not refer anyone to this dealership ever.

I have called 29 Nissan dealership offices looking for Nissan rogue with premium package that is red in color with white interior.Every kept saying this is a difficult combination tried to convince me to buy what they have.I was luck enough to talk over the phone with Mrs.Sherri who said she will check the inventory and she got back to me with less than 10 min saying she has what I am looking for.Sincd I am living away we finished everything on line and just went once to pay and get the car.The cusservice is super and highly recommended

They did recall work under a service campaign and fixed everything for me. They found more issues and with my approval fixed those as well. My car drives like its brand new off the lot! Thank you nissan for fixing my car

Friendly, professional, NO BS! They were upfront and truthful, helpful, and knowledgeable. Lovely little waiting room.

Great company, worked to get my car in at my convenience and had it fixed promptly! Highly recommend!

Not happy, appointment was at 5, I am assuming everyone was ready to go home. No one offered to even change my battery on my key fob, just sad. I am due for a new vehicle but will not be choosing this location.

Great experience I was checked in shown the lounge area. I brought my rogue in for an oil change and tire rotation. They suggested other services I declined them but I definitely plan to schedule to have those services taken care of soon. I’m glad to know that my vehicle was well taken care of.

We have just left Nissan showroom on Woburn Rd Kempston Bedford very happy, after purchasing our new car and all we have is ultimate praise and thanks to Manzur Hussain what a lovely helpful guy your a credit to the company highly recommended for mobility customers such great help after a number of other companies either had no idea or just sat inside knowing we were stood there waiting ...once again thanks Manzur 😊 paul

They really worked with me to find a nice car with a monthly payment within my budget. I ended up signing up for one of the service plans, as well.

Love Nissan, I always have no problem with appointment and they alway let me know what the wait will be just Incase if Want to leave and come back .

Justin was my sales rep and honestly, I have never met someone so efficient and knowledgeable in the car industry. He introduced me to the finance guy, George, and gave me a tour and introduced me to the staff in Service. All the fellows were really attentive and smiled like they truly liked their jobs. So refreshing!

Great service! I get more than I expected when I get a vehicle from them!

They completely gave us exactly what we wanted and we walked out to our new 2021 Rogue and we love the car 10/10 recommended to everyone looking for a new car

Sage was awesome - she made my experience as easy and quick as possible! She was knowledgeable and beyond pleasant and listened to all my concerns. We need more people like Sage selling cars!!

Sheri Greene is an exceptional Saleswoman! Thank you for the 5 -star experience. No wonder she has won consecutive awards for Salesperson of the year! She is an asset to your dealership. We are on our seventh vehicle and the sixth Rogue. Hats off to you all for making our buying and servicing experiences trouble free. Good luck in your future endeavors.

I was there July 17th and I just went in for a maintenance oil change everyone was nice as always.

I purchased a 2019 Infiniti and traded in my 2017 Chrysler 300. Sherri was my salesperson and she could not have been easier to work with. Pleasant, professional and fair. I would buy again from this dealership and would 100% recommend them. Thanks Sherri!

I got an oil change, tire rotation and a new back wiper, everything was great and service was quick. I absolutely love the customer service at Bedford Nissan.

Thank you Bedford Nissan staff, and especially thank you to Stu for his professionalism, availability and courtesy throughout the process. Stu you are the best!

I worked with Damon Walker over the course of one month via telephone and e-mail to find a great vehicle (2021 Altima SR AWD in red). Mr Walker was very welcoming, personable and professional in all his interactions with me. He very skillfully negotiated a fair price and gave me a thorough run-through of all the features, options and gadgets in my new car. I feel very satisfied with my purchase and my overall experience.

Great people got me the best deal possible and the vehicle I always wanted it was a pleasure working with rick lester great salesman

Another great experience with Bedford Nissan. My appointment was for 9:00 am on 5/25/21. They greeted me with a smile and took me in right away. I had routine maintenance done and was out in less than two hours.

Ms. Amanda was very nice and considerate during my check in process...She greeted me with a pleasant smile; and with a professional demeanor.... Ms. Amanda also help lower the price of my bill, using coupons. I was very appreciative of her consideration and thoughtfulness.... Ms. Amanda you rock!!!!!! Keep up the good work😊

I have never receive any bad services, my experience surpassed by expectations

At first they seemed to be efficient and friendly and I felt at ease with them. However I purchased a vehicle and 10 minutes after driving off the lot the check engine light came on. They told me they would get back to me on it and it took a couple days and I had to call and inquire. They connected me with the cars original dealership to get it serviced. First major problem.Second, after test driving I noted the emergency front console button was jammed in and I asked if it could be fixed before purchasing. My agent said their people will for sure check it out. My mistake was having blind faith because after I signed all my papers and got to the car it was not fixed and was told they tried and couldn’t so I could just schedule it for service sometime.Third, I wasn’t told until after I finished the car signing process and was handed one key that there was only one key. Given the immediate issues off the Lott I asked it the dealership would be willing to at least pay for a second key to be made when I take it in for the engine to be checked. They told me that the previous owner was a family member of a worker there and they will have them look for it. Then they said they couldn’t find it and they won’t get a second key for it.They were nice people on the surface but when it came to action the customer service was extremely poor for me. Check engine lights coming on when a car has 20k miles moments after leaving the lot and then doing absolutely nothing to go above and beyond to try and make the situation better...If you want ease of mind that you’re not getting a lemon of a car, and dealing with staff that do the absolute bare minimum I would recommend going somewhere else.

Sheldon Gelman helped me with my repairs and he was friendly and amazing, a very knowledgeable service advisor....

This was a routine 5000 miles oil change and inspection. It went fine.

I love going to Bedford Nissan they have an employee by the name of Greg White hes very professional he takes his time with his customer and hes always present and give you all the information you need when you trying to buy a car great job mr. Greg White

Went in for recent oil change. Everyone is courteous and helpful. They got me logged in as soon as possible as it was a very busy day. I like the check sheet that lets you know what is needed for your vehicle. And I like the courtesy car wash. Always a pleasant experience at Bedford Nissasn

Excellent service and follow up. The salesperson was with me the whole time and listened to all of my concerns and addressed them accordingly

Regular preventative maintenance and recall. Was told that the recall would take about 2 hours but completed the job well before the time estimate I was given.

Everything was to my satisfaction and of course I will tell my friends and anyone else about Bedford Nissan

Professional and complete. Excellent service.Bob Cutter

Service was excellent. Service advisor let me know the repair would take longer that expected and gave me a rental for a ride home. This is how you provide good customer service.

Worked with Tom Ruth and he was extremely helpful and nice!

Bedford Nissans customer service is EXCELLENT! The Sales Department & the Service Department are always positive in their interactions with me.

They were efficient and helpful. They helped me learn about the car and encouraged me to contact them with questions.

I LOVE my new 2021 Nissan Rogue!!!! Everyone at Bedford Nissan is wonderful. NO pressure sales, everything about my new vehicle was explained very thoroughly by Sherri Greene, plus Matt Greenberg and George Vadaj are also absolutely wonderful. This is the second vehicle that I have leased from Bedford Nissan and I am overjoyed with the sales and service that I get from them!!!! They always make me feel like family when I go there!! Thank you to everyone at Bedford Nissan!

Professional and friendly this is my third lease with them.....no complaints.

I have been dealing with Bedford Nissan for many years and their customer service has been top notch.

Even though I arrived a little earlier than my appointment for oil change and tire rotation, the work was completed in about 35 minutes and that included the car wash as well!

I would like to say it has been a pleasure to have leased Nissan cars for the past 12 years from Bedford Nissan. One of the reasons I continue to do business with Bedford Nissan is because of the superior service that Sherri provides. She is the salesperson who has my trust and my appreciation. I also want to thank the folks in the automotive service department for their efficiency and professionalism in servicing the vehicles I lease. Last but not least thank you to the folks in financial. You have consistently presented yourselves with class and style.

Picked up my new lease today! This is my 3rd lease with Nissan (2nd with Nissan Bedford). Sherri was so wonderful to work with. She made this the easiest leasing process I’ve been through! The new 2021 Rogue has been nicely upgraded. I highly suggest seeing Sherri if you decide to go with Nissan Bedford!

Damon Walker, a Sales Consultant was very helpful!

Fast and quick service by appointment 25min (not like Toyota 1:45min). Cool service through sms, and you always can decide which service is need included price. I recommend Nissan Bedford

My service appointment was completed in the exact amount of time that I was told it would be. I really appreciate that.

Been getting my cars from Bedford Nissan for the last 10 plus years. Top notch service and sales group. Will continue to do business with them. Awesome folks.

Very efficient and nice waiting area with complimentary WiFi.

Brought car in for service, The service person was very polite and professional. My vehicle was given a complete inspection, and I was provided with that inspection report, which was great.

As a first time Nissan customer, I felt I wanted to share my experience with others to hopefully help new Nissan customers, and current ones, be informed about my potential “buyer beware”. As mentioned above I ended up buying a new car with this particular Nissan location. Although the staff appeared nice, I also felt a little rushed in making a decision then and there about purchasing, which should have been my first clue. After getting the paper work signed, I was told I would be receiving my temporary title within 30 days, (this was pre-covid). It turned out that I didn’t get a title until closer to 3 months later after buying the car. This was done only after I called Nissan in Bedford stating I hadn’t received it. I was told by their associate they had the copy but had just not sent it out yet. Suffice it to say I did get it in the mail. Another issue was while I purchased a brand new car, no one properly checked to make sure all car notifications were intact and in working order. Fast forward 1 year later and my check engine light has still not lit up, despite my car being over 10,000 miles. I go into a different Nissan location to inquire about the light as well as getting a general maintenance check. It turns out that something was overlooked and was never set to actually light up when the oil needed to be changed. I was told this is something that happens notoriously at Nissan in Bedford, as well as staff not checking customers tire pressure before leaving the lot. I don’t usually write reviews, but I was sad to learn that this was a common practice from the company and also with the lack of communication and general follow-up you expect to get, it was just not there. Hopefully the delay with the oil change wont damage my car in the long run, but I am happy to know I got it addressed and that the associates at Nissan in North Olmsted were both attentive and helpful during this whole situation. For the reasons listed above, it is not in my plans to return to this location. Hope this review will help others, and if you do buy from the Nissan in Bedford location, I suggest making sure all necessary safety checks are performed before purchase.

Good costumer service. They practice all social distancing measures. They maintain the waiting area clean and tidy.

Just got my new Rogue from Sherri at Bedford Nissan. It was such an incredible experience. From start to finish everyone was wonderful. I had previously been to a different Nissan and had a horrible experience and was about to give up on getting the newest Rogue model until someone recommended this Nissan. I have never been to a dealership where every team member I came in contact with was amazing. Even the finance experience was top notch. I would highly recommend Sherri and this dealership. I will not be going anywhere else again.

It was great! Greg made the process extremely smooth and left me with no questions.

Had an oil change. they are super nice there! will buy another rogue soon.

I replaced my leased 2017 Sentra today with a new 2020 Rogue and I love it! The experience was great, I worked with Sherri in sales and she was wonderful!! She made sure to answer all of my questions and made the whole process a lot easier. This is my second car with Bedford Nissan and I dont plan on going anywhere else!!

Received an oil change and coolant flush as well as a multi point inspection, 100,000 miles and running greatThanks Bedford Nissan

The sales staff were all very unprofessional. They wouldnt even acknowledge me accept for Arlon, who was exceptionally polite and helpfull. A truly wonderful human being. Brian was very rude. Completely ignored me. As Arlon is no longer working there, I would not recommend this place f you want good service. Without Arlon there, they have no more polite and helpful sales staff. Just a bunch of rude, condescending, pretentious elitists. Terrible place. Terrible. Worst. Dealership. Ever. ....I wish I could buy a car from Arlon....