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AutoZone Auto Parts
301 Harwood Rd, Bedford, TX 76021, United States
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AutoZone Auto Parts
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Ja
Review №1

Had to get a new battery for the second time in a week. This time for my wifes car. They will check your old battery & then they will install a new one for you. Very time saving & appreciated. They also loan speciality tools for other projects. Great place.

Ri
Review №2

Chris is the commercial account manager, he does such a great job and really cares about the entire store. I’ve watched him jump to the aid of walk in customers, offer knowledge and compassion. Good job Autozone. You found a keeper.

Ca
Review №3

Great customer service. I got my parts and was on my way. I had to do a return for a wrench I didnt use & that was easy too.

Al
Review №4

They made good on their battery warranty when by 2-year-old battery from them died. I would have appreciated more clarity about the process of evaluating it and what to expect. They treated me well though.

Sh
Review №5

Nice helpful friendly people good service

Fe
Review №6

Just bought new wipers. The young made shared options and was not pushy. I selected my wipers and he installed them promptly. He was very courteous and quick. I will definitely be back for this level of customer service.

Ro
Review №7

In and out. Good selection for parts and employees are pretty knowledgeable. It helps

La
Review №8

David P was awesome! Checking in the moment all I need for my vehicle. He was the same with all the customers!

La
Review №9

Quick and friendly service. In and out with no trouble!

Jo
Review №10

It was great that they had the device to read the codes of what was wrong with the vehicle. The part that showed as a warning - not the coded item - was what we needed.

Di
Review №11

Didnt get a choice on parts. But quality equipment. And good customer service

Da
Review №12

Helpful, friendly people. Convenient hours and good prices.

Ke
Review №13

Daniel M. Did a fantastic job of changing out my old battery and putting in a new one! I also got new windshield wipers and it was great! He is very personable and friendly! He made my trip to this autozone great! I would highly recommend this store!

Ed
Review №14

This store required me to wear a mask, yesterday I was at another autozone and they said customers are no longer required to wear a mask but employees are, the guy who asked me was rude and saying because we are a national store, well so is walmart, ****you and I wont be back

Da
Review №15

The guys at this location were very friendly. However, the store manager Delma W. wasnt at all. In fact she was very unprofessional & unfriendly. This was my 1st bad experience at AutoZone & Ill make sure I never visit this location again....

Em
Review №16

It was good I was in and out Good customer service.

Gr
Review №17

I actually drive past another unhelpful location to get to this one. Always friendly and helpful.

Ka
Review №18

They are extremely slow and they just act like they don’t care

Ke
Review №19

Friendly staff knowledgeable good prices faster service

Ch
Review №20

Daniel,Jim,Mayhew,Collen...and Rob!All good guys here if you need the help and they are there they are always helpful and gentle men enough to help! Thanks guys for your service keep up the good work! :)

Ma
Review №21

Attentive, personal service. Like always

Vi
Review №22

Chris is the best Commercial manager..

Pa
Review №23

Great service. I had my my alternator apparently go out and it killed my battery to where it wouldnt hold proper charge. Daniel and Marco were helpful and was able to get the car going to get it home and change it out. Thanks.

vi
Review №24

The morning staff were very helpful and professional. Definitely making this location my go to.

Al
Review №25

The man who helped me out was great and greatly appreciated! I am not car savvy at all but he took one look at my car and got me the best priced replacement part. Thank you very much for your assistance!!!

Ch
Review №26

Great customer service from cullen

Ni
Review №27

Went inside this location a little less than an hour before closing to look for a replacement license plate bulb. Thinking I wasn’t going to get helped, because it was late, I was incredibly shocked when Tim W. approached me with the friendliest greeting. “Hello ma’am may I help you?” After finding the correct part, checking me out, answering the phone that was ringing off the hook, he actually installed the light for me!This is the best customer service I have ever received at any Auto Zone & I will be glad to skip all Auto Zone’s by my house just to come back here. He was excellent. Thanks once again Tim!

Sc
Review №28

Alex E. was very helpful in guiding us through a process we werent familiar with. Its very helpful when an auto specialist is able to speak on your level and make you feel empowered to get the job completed.Thanks Alex and keep up the good work.From a satisfied customer.

Wo
Review №29

Autozone is where one goes to do it yourself which means the staff should not be hostile. Theres no benefit to hiring ex-mechanics to do cashier work here if they think its their own personal garage.

Am
Review №30

Cullen and Scott were incredibly helpful to my boyfriend and I during our visit to replace a car battery. We went in close to closing time, they both gave top shelf customer service. They even stuck around a bit after close to make sure we were set. Both guys were knowledgeable and had great customer service.

Da
Review №31

Knowledge and service. Competitive prices. Not to mention they dont treat customers like a pain to them.

Ty
Review №32

Great customer service!

Os
Review №33

This is our to go to store anytime we need something for our vehicle the staff inside is helpful

In
Review №34

As a professional myself, I truly respect and appreciate those that are the same . Cameron ( the only girl at this shop) was excellent. She is so hardworking, knowledgeable and helped us with our car battery within 5 minutes of our arrival. She has a great personality and made me feel comfortable asking questions about my car. Please consider her to be made Manager. - Dr. I. Patel

Ry
Review №35

Had the parts I need and the parts guy was friendly as well.

pi
Review №36

Store manager and another employee we very helpful when I needed help replacing my break lights and license plate lights! If I ever need anything for my car I will come to this location for sure! Thanks guys :)

Mi
Review №37

Good mask control; customers walking in without one are asked to leave and put one on per Texas ordinance. Thank you AutoZone!

Wa
Review №38

I’m always buying tools 🧰 to my 🚘 from this auto zone, it’s close to my home and their equipments are original

Ka
Review №39

Bought a battery not even 2 months ago which supposedly has a 90 day warranty. Took it into this location and couldnt find that I had purchased it there by using my phone number. I explained that no one had asked for my phone number when I purchased it. Staff said that it wasnt possible since they had to get the phone number to sell a battery and was asked which location I bought it at...it was this specific one. Since it wasnt under my phone number I would need to remember the exact day I bought it. I left the battery there for you guys. I went to Oriellys and bought one there. I wont come back to your store which is closer than Oriellys. Actually found a tool there too that you do not have so I am happy with the overall turnout of the situation so thanks for failing!

Pe
Review №40

The location is very easy to get to but the staff seem to be a bit grumpy all the time. Last time I was in there it was to get a Check Engine light figured out and the employee who helped me was more frustrated I was making him go outside to help me. At first he couldnt find the plug in spot on my car so I offered to help him since i know where it was he ignored me and kept looking. Finally he stood up and asked if i know where it was and I helped him plug it in so he could finish the test and I could find some where else to get help fixing my car.

Pa
Review №41

Auto parts store.....thats it

Lo
Review №42

The should deserve 0 stars not sure if there employers understand my money is just as good as the next person I stood there for about 5 min this lady saw me then when another gentleman walks in then she wants to take the next customer knowing I was the next one in line she neglected to tell the customer I was next and had been waiting for some time now definitely not coming back to this location

Th
Review №43

Cullen and James are terrific....our jeeps alternator went out and I was stuck in parking lot. I was able to get it changed and James helped out with advise and some tools and charged my battery while I got the part changed. This is what a retail store and its employees should be. Wont go to another auto parts store. Thanks guys, was able to get some sleep after all!! The best.

Ru
Review №44

Great place to get parts with knowledgeable employees. Best part is the free Check Engine Light code reading and analysis. We stop by whenever we have a code on our old van. They check it and give a summary of possible issues and advice on likely solutions. Theyll even price out the parts for those do-it-yourselfers.

To
Review №45

This would be a great place to put in a real auto store. If youre looking for an air freshener, chrome exhaust tips, chrome gas pedal or other accessories its a great store. If youre looking for parts for vintage cars you need to find a real auto store.

To
Review №46

Special thanks to Jim for assisting me with battery replacement today. Jim greeted me immediately upon arrival, diagnosed the problem and installed the new battery. It was a great experience and I will certainly be back.

Ro
Review №47

Auto parts stores have changed over the years, nowadays Women are behind the counters - a place that historically was a mens only club. Today at AutoZone I was helped by a young lady that had no problem getting on her knees to find what I couldnt, and then even went outside, slid on her back under my truck to pop out a stubborn license plate light. I felt bad for all she was doing but she shrugged it off as being part of the job. Great store, great service - Are you in the Zone?! You should be - AutoZone.

Su
Review №48

Scott was so helpful to my boyfriend and I. His customer service skills were beyond par, and the knowledge he expressed of his work was honestly shocking. I was referred to this Auto Zone, specifically, and him by my best friend, surely enough, she was right. I’m glad I chose this store.

Jo
Review №49

Ok if you have an hour to spare take to long

Da
Review №50

Josh is Awesome at changing batteries! Thanks!!

Ja
Review №51

Wanted to give a shout out to the crew here. They were very friendly and helped me out a lot. Definitely appreciate all there hard work!!

Va
Review №52

Very helpful staff! Excellent customer service.

Pr
Review №53

The staff here is knowledgeable of the products and are very friendly. Always ask for what products work best with your vehicle and they will guide you find the right products/parts.

Ju
Review №54

These guys. There was a autozone employee moping around and slowly installing a battery in the parking lot. He ignored all the other customers as he walked inside and out three times. I think he was trying to get his ducks in a row. Battery, check. Oops I need a ratchet. Oh yeah, I need a socket too. The only other employee was busy with his 20 minute long conversation (maybe longer since it started before I arrived). The details discussed in this conversation were completely redundant and only extending the conversation for a prolonged amount of time. This did not necessarily bother me since the customer participated by repeating cover subjects already. I would like to think if I worked here I would at least greet customers and acknowledge their existence. Especially since there were many of us waiting. Maybe Im too old school and times have changed. When I finally came into existence I got what I wanted quickly without an extended conversation. I give an extra star for that.

As
Review №55

Daniel did an awesome job with helping my husband out, he even helped replace our battery in our Chevy since my husband was confused on how to get the old one out. This store is truly amazing and we definitely recommend Daniel and Patrick.

Ja
Review №56

Gone here for years, seems like theres different workers everytime I come in. Knowledge on parts varies but in the end I always get what I need. Just take a trip or 2 sometimes. Always friendly and helpful though. Good customer service

Ph
Review №57

Came in for a belt and they had the exact one I need good enough I came in for a belt and they had the exact one that I needed. Worked out okay

Ro
Review №58

The associate I spoke with was very knowledgeable about the part I needed after the same part needing to be replaced 3 times before he actually informed me that there are two different ones one from Mexico one from America and they are only centimeters apart in size the first one to let me know that was an issue

Je
Review №59

They know their stuff and dont pitch sales.

Se
Review №60

Had what I needed, got me in and out fast. And looked up another part I needed thanks

Ma
Review №61

I called before I went to get what I was looking for and I talked to a guy named Dave and when I got there he agree to me very nice guy rule real knowledgeable I enjoyed my visit for a short time as it was but he was friendly and he knew exactly what I wanted when I got there and so he basically had it ready for me I go to this one a lot

Ju
Review №62

Not the friendliest staff but they have good stock.

Ja
Review №63

I needed a new battery, and one of the employees, Jacob G, installed it for me in the hundred degree heat. I am very appreciative! Will definitely be back to this location.

Ch
Review №64

The gentleman there replaced my battery and got me back on the road in no time at all!

Re
Review №65

I highly recommend the customers to Mr.Scott Reed, parts sale manager. He is knowledgeable and very helpful.

Da
Review №66

Curbside pickup is great

Li
Review №67

The young lady who helped us was very knowledgeable. Great help!

G
Review №68

These guys are helpful as they can be. I pull up there and they got one dude out in the parking lot with his head under the hood of somebodys truck, 2 more guys inside tryin to help me find everything I might need. Check engine light? They will fix you UP. Dragged my dead battery in there and plopped it on the counter, next thing I know Im pulling out with a new one all HOOKED UP and everything.

ti
Review №69

Service was excellent they have the parts I needed good quality at a fair price

An
Review №70

I went in to buy windshield wipers they person at the counter told the Custer ahead of me that they dont do any service except change wiper blades and install batteries. When I made my purchase if windshield wiper blades they didnt install my blades when I asked. Poor customer service. This is officially my Last time atAt store. Theres always O Reillys Napa or Pep Boys.

Am
Review №71

Staff are helpful. They did their best to help us with the part that we were looking for.

Wi
Review №72

If you go here definitely talk to an older gentleman named Mike he helped us out a great deal way better than the AutoZone on Pipeline those guys are a bunch of morons not to mention theyre all so rude

Am
Review №73

Great service was a little busy but they helped me right away

Co
Review №74

Second time Ive been here. The older guy who works who looks like slingblade is a racist. This last time I was in here waiting for help he did not want to come to me and when an older gentlemen who is Caucasian he surely was delighted to help him and skip me. Keep in mind Im half white but dont look it this old bigot needs to get with the times. He said he thought Ive been helped because there was another Latino who has been in there, we look nothing alike

F
Review №75

Adrian was very helpful helping me with my part... Great customer experience.

Ed
Review №76

They are my preferred place to get my car parts. But the way they yell welcome to Auto Zone without even looking at me...is dumb. I know its their policy. Still dumb. But they have decent sales and return policy.

Je
Review №77

The guy who was working one of the regsiters (I didnt get his name) was super friendly and helped confirm the correct oil for my car and did not make me feel like an idiot bc Im a woman lile a lot of these dudes do. He made me feel comfortable and was made my visit pleasant.

Kr
Review №78

Great! The gentleman that helped me was super nice and informative!! Will be back.

St
Review №79

Scott was great!! Very helpful and took his time

Ph
Review №80

Helpful friendly staff. Helped me install a taillight and made good suggestions of products.

Mi
Review №81

Cullen is the BEST! He helped me put on my windshield wipers right before a storm, and he is so nice and helpful! I usually go to OReillys or PepBoys, but I will definitely shop here again instead of going other places!

L
Review №82

Friendly staff, good prices and inventory is great. You can always find what you need!

Ch
Review №83

Greatest experience!!! Came to this location to get a battery tested and while there my fuel pump in my Silverado went out in the parking lot. In a stressful situation the employees (Mike Miner and Matthew Duvall) helped me out tremendously. They convinced me to buy the part with the assurance of helping me put it on. I have never experienced the level of customer service provided. They went above and beyond their call of duty. Very very thankful I stopped at this location. I dont believe I would have received this much dedication anywhere else.Thanks a million

Ca
Review №84

Greay

Kr
Review №85

Everyone at this location has been so helpful and kind to myself and to my son every time we go.

Br
Review №86

Had a good time shopping. Scott is very helpful,friendly,and knowledgeable.

Ed
Review №87

When buying a small part that can sometimes be tricky to replace, the employees will come out to the parking lot and replace it for me...nice!

Sh
Review №88

Knowledgeable service and the parts or access to back it up.

Ra
Review №89

Super nice staff. The gentleman who helped us was ready with suggestions and went out of his way to make us feel taken care of.

Ar
Review №90

I came in with a busted headlight and no clue what to do, came out shining :)

mi
Review №91

Theyre very helpful and they seem like they enjoy what they do. That goes a long way

Kr
Review №92

They always have the part Im looking for and have wonderful customer service.

Ca
Review №93

Everyone is very nice even when very busy. These guys have helped me many many times!

Ch
Review №94

This location is excellent.The staff are always quick to greet you and very helpful and knowledgable.

ja
Review №95

Great service with knowledgeable staff. As always with auto zone the price of parts are always on point with other competitors.

Br
Review №96

Staff is helpful and has a good sence of humor.

th
Review №97

They always have what Im looking for.

To
Review №98

These people are always friendly and they know their stuff! As a mechanic, thats a big deal for me.

Cr
Review №99

Thanks Delma for working here and allowing me to get product with confidence. Ive been in here multiple times before only to be let down with miss quotes and parts not available after being told on the phone they were.

Me
Review №100

They were so helpful

Information
18 Photos
100 Comments
4.4 Rating
  • Address:301 Harwood Rd, Bedford, TX 76021, United States
  • Site:https://autozone.com/locations/tx/bedford/301-harwood-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A1547&y_source=1_MjQ2ODMxNi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 817-514-9505
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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