I experienced wonderful customer service as soon as I walked in the door. Knowledgeable about the difference products and service. Needed data transferred to my new phone and everything done in a timely fashion. I recommend this location to everyone.

Came to the store with a huge issue and Darelle was able to help me with everything. He even went above and beyond to make sure my issue was taken care of and then some. Really appreciate his help.

Your phone reps dont seem to know what they are doing.

5 star service, the entire staff was very helpful 100 percent recommended

I had an excellent experience at this location. My sales rep Quintin was very knowledgeable and helpful.

Fast and helpful service. Made switching carriers extremely easy.

We went there on a Friday because my husband needed to change phone to another line. Was told to call sprint which we did. Came back and they told us that the number he had can no longer go back to your account because we had used it previously and we could either get a new phone or use the phone that he had and change his number. While we was there it seem no one knew what the heck they was talking about. There was a worker there yelling and talking to her friends while the poor guy was trying to help us. She was very unprofessional and very un-call for. I know sprint and t-mobile have merge and they need got do better dealing with sprint customers. We ended up calling sprint again and told them what they had told us in the store and they said that was absolutely a LIE and people at the store dont know what they are talking about.

The Rep seemed overworked and tired, also uninterested but helped us solve our problems.

Went in because my phone wasn’t picking up any service. The lady took my phone and put 2 different SIM cards in my phone, stepped outside for 20 minutes to try and find service. And came back telling me my phone had hardware problems. Then informed me that she knew a woman at lady’s island who sold cheap used iPhones since mine was “broken” (phone has been in an otter box since I bought it Last September).Said “lol okay” drove home, connected to Wifi, and went on the T-Mobile app. Took about 5 minutes with a representative who told me to power cycle my phone. AND GUESS WHAT? My phone isn’t broken. Just bad training for the employees I guess, right? Just saying, don’t buy anything they tell you to buy without consulting ACTUAL professionals.

This has to be by far the worst experience of customer Service I ever had. Shemmah was suppose to credit my husbands account 2 weeks ago I called the store to speak to her a female answer and said she wasn’t there but I can clearly hear her saying tell them I’m not here call back tomorrow she by far one of the most slackest person I know of thank you to customer support for helping my husband and I never going back to this store again

Terrible customer service at this location!!!1. They barely kept engaged in helping me when i first came in to upgrade my phone. Like i was a ln inconvenience, they went back and forth with eachother ignoring me .2. I was told they had to get a sim card a hr away. They gave me a 2hr window that the sim card would be at the store. 2.5 hours went by no phone call, so i walked up to get a update. The employee was in traffic. I asked what was his eta and the lady said theres no way of knowing. Which infuriated me more.***2 things please keep engaged with customers and secondly followup with someone that could spend 1000+ dollars. Dont leave that customer to just wonder whats going on

Horrible customer service in Beaufort SC location. Saturday May 1st 520 pm. According to employee (black girl,)..no deals for current customers. I went to car called Bluffton store...yes there are deals for current customers.I have lived here in Beaufort for 11 years..this store does not get any better...It SUCKS!!!Does anyone care! ?Lazy Kids working store!

Terrible customer service! Went into the store today after trying to cancel a phone line for a phone that was no longer in working condition thru the T-Mobile online service. They told me to go into my local store to do it as I could not access a pin code thru the non working device. The employee in the store argued with me and told me I would have to call customer service and I repeatedly told him they instructed me to come in the store and do it. I said well should I just not pay my phone bill and he replied” that’s one way to do it!”) I even spoke to his “ supervisor” and she was not very pleasant either..insisting they couldn’t do it but then decided they could call T-Mobile and give me a pin so I could go home and call again and get it cancelled. The original employee that spoke to me told me he wasn’t going to help me because I was rude to him...another employee finally called T-Mobile for me and I got my line cancelled ... may I also add the original employee also told my son he would fight him when he came into the store a couple months ago to try to replace his phone!

Mangers are never there in store when you need help. The gentleman yesterday attempted to call them yesterday got no answer I just came in to figure out why my bill went up so high. The young lady present attempts to do the same and got the same results! Slack store a waste of my drive from Rigdeland all mangers there need to be fired !!!! Terrible experience

Store hours are from 11 to 6. There is only 1 store in Beaufort! Several Verizon stores and they are all open. Guess the customers arent important....

Horrendous sales associates. Managers arent any better

We changed our service from Verizon to Sprint people were very nice we dealt with in the store made it very easy. After 10 days the service was not satisfactory the phone calls went back and cancel my service ice I spent over an hour trying to cancel the service

Awesome customer service.

First I called to get info. It was the manager who answered. I got a very good idea of what would work for me .When I arrived I made it clear I could not purchase right away. I asked tons of question to a friendly, knowlegible new hire. She wrote down everything we discussed so I was able to go home and make a decision with spouse.

I enjoy coming in. They make things quick simple and easy. Sheema is always there to help and all of the staff are interested in helping and getting the problem fixed that day. Will even go above and beyond if they cant do it they find someone who can!

Pretty annoying to walk in and be treated like an inconvenience. We’ve been with Sprint (guess now it’s T-Mobile) for years. This is the second time that this has happened in the past month and each time we have been the only ones in the store, mid-day, and there have been multiple sales associates.

Employees here needs to go to a class where they can learn world class customer service. We went here to ask for some help And 2 ladies were just talking and waiting for the customer right when we entered the store they said “we cannot help you, you need to go to bigger sprint store blah blah”. I am so disappointed. Sprint is paying you to what? To be so unhelpful to the customers. So inconsiderate.

If you are coming here and expecting good or even any customer service, dont waste your time. They would rather turn you away than help you. I have been with Sprint over 16 years. I will never again use Sprint, due to this stores service.

Cancelled my line with sprint. They told me to drop my phone off at a sprint store. When i walked In the store one of the ladies asked how she could help me. I told Her i needed To turn my phone in due to cancelling my service. The other lady immediately said “we can’t take that”. I asked why since i was Told by customer service and she just said we don’t take phones. She didn’t even try to look up my account or help me in any way. Extremely rude.

Cirsten was extremely helpful and knowledgeable, and answered all of our questions.

Best t-mobile in town

Mike was so helpful with getting my parents service and phones. He even went out of his way to override an issue so my parents could have the service they deserve.

Deandre (If i spelled it wrong at least I can pronounce it right - forgive me), Went above and beyond tonight when we came in to get my wife a new phone (and I was hangry). He seriously was incredible and made the normal wait process so much more enjoyable. Not to mention he’s hilarious. There was nothing he didn’t do for us. I don’t know how raises work there but he certainly deserves consideration for one if at all possible. I hate Beaufort but I love the customer service he continuously gives at this location. THANK YOU.

I found all the staff at this location to be very helpful. They answered all my questions and helped this technologically challenged person to get her phone set up and wipe the memory bank of my old phone. When my new phone did not have the phone # I had been assigned for about 15 years at another carrier, they helped get it all sorted out with a smile on their faces and I had my old number restored. So far I am very happy that I made the switch to Sprint from Verizon.

I was with Att for a long time and I had heard some good things about T-mobile so I decided to take that leap. I went into this T-mobile store right here in Beaufort and all I can say is wow! The associates were wonderful! They answered all of my questions needless to say I made the switch and I love my new phones and service. I am very pleased with my experience with the T-Mobile but more with the associates in the T-mobile store.

Ive been with this company for almost 6 years and I love my service. Its nice to finally have a location in our town instead of having to go to the Bluffton or Savannah location. The manager Sherry and her staff are so sweet and theyre very good at what they do.

Store was nice and the csr was pleasant. Went in with the idea of going Note 8... when we decided to maybe go with something more affordable she was still nice... but was really trying to pull us back to the Note.I get that.She might not of had the check she wanted from us... but she would have had one, had she been a bit more open.

Every time I go in I get the same girl. Sarahi, she is absolutely wonderful! Very sweet, helpful and can always fix my problems. Awesome store and staff!

Not only was the customer service excellent, but they were able to fix my phone on the spot! The employees not only corrected the problem with my phone, but explained what the problem was as well. I thought Id have to get my phone replaced, but the tech there was extremely helpful and I got some pointers for the future. This is the first time Ive gone to the Sprint store here in Beaufort, and they more than met my expectations. Thanks again Sprint, you guys are wonderful!

I really do love Sprint when I was in New York City but now that Im in South Carolina in the area that I live at it does not work at all had to switch service. I wish Sprint can work in Hampton County then I will return as a customer for them

Excellent service!

Got very bad service here. Was told I might not be able to transfer your contacts because I might have to download an app. When I asked what he meant he repeated sarcastically between his teeth, I. Might. Have. To. Download. An. App. Then he fiddled with my phone. Had me enter a password for Samsung to delete the old phone. Smiled and sent me out the store without my contacts. I will never go back and never recommend.

First, I want to recognize Cherrie, my sales associate, who helped my wife and I with our leasing of new phones and for being the initial contact on this issue. Her service to me was perfect and she by herself should earn 5 stars on this review. Unfortunately, her Manager doesnt know how to properly handle escalations, and ultimately caused me to break my lease, switch to another carrier, and write this review.I was a Sprint customer for about two years. Sprint was great to us for that period of time until my wife and I went in for an upgrade for the new Galaxy S8+. Our Sales Rep was awesome, and when the activation process went wrong, she really did try to help us get this phone activated. I had to go back after Thanksgiving and she was able to get us taken care of. You probably wonder why I gave a single star... It had nothing to do with Sprint as a carrier, or the sales rep that helped us, it was about how this company chooses to handle issues with the phones that they lease.The manager Desiree, is a liar and doesnt stand by the product that she sells. My wife and I (mostly my wife) had severe connectivity issues, along with issues regarding hardware and software latency. We did everything that Sprint Corporate told us to do, including a factory reset, and still could not resolve the issue. We went in person to resolve the issue, and while we tried, we were past the 14 day cut off for return. We explained that we knew this, and that the phone was not working as designed. We were also insisting that we were not trying to get out of our contract because we didnt like the phone, it was that it didnt work, and that we would be willing to pay restock fees, etc for new phones. To further elaborate on calling Desiree a liar, she stated that there was nothing that she could do, and that we should file an insurance claim. We took that advice, but there was no damage to the phone. Her behavior to me (and to my wife, especially) was egregious, and she set herself out on a course of conduct that eventually caused us to switch carriers.Sprint Corporate states that there is a special escalation process for specific scenarios such as this one. She told me there wasnt. My wife was able to speak with another rep who not only confirmed what the first representative told me, but actually tried to help us get out of the Samsung Product, and at least gave us some sort of path to correcting the issue. Again the issue is with the store. Desiree is a liar, and if she will lie to me, she will lie to you. I have about 10 years in Customer Service, and a number of those years working with High Net Worth individuals, and the Customer Service I received from Desiree and her only I wouldnt wish for my worst enemy.

May adjust the rating ....arrived to one representative on the floor. A line quickly formed and it took a bit took be seen. A second representative took us and did his very best took solve our issue; a SIM card for am unlocked Moto . No luck. No bestbuy in town anymore. Returned home and called Sprint. They sent the card....got it in two days.

Absolutely worst customer service I have ever experienced. They will do anything to talk you into spending more and buying this and that but as soon as it comes to questions about billing statements or anything that isnt relative to them making any money off of you they become rude and unprofessional and claim they dont know the answer to our question. If I can give any advice if you dont have a phone plan through sprint dont even waste your time youll switch right back to your previous provider like we did.

Shopping for new service, been with my carrier for over 10 years.Looking for better coverage.Was on website chat, CSR took too long to respond, lost verifataction 2 times and had to reload. Second reload got a different CSR and had to start conversation all over as new chat. Wanted me to answer questions I had answered with first CSR.If their customer service is this bad with chat, I hate to think what their service is with existing customers.

My favorite. Been with them 13 years. No complaint. Go there and you wont be disappointed

Outstanding customer service. Although the stores tablet system used for purchasing caused the staff many problems, the staff members remained professional, polite, respectful and patient. This experience has set the bar high for other businesses to follow with the way they provide customer service. The transfer from my previous carrier to tmobile was seamless and easy which solidified my choice to change to tmobile. Well done staff!

SHEMAH is so helpful and kind she is always there for her customers

This sprint store had the worst customer service I ever experienced in a Sprint store. I made an online service appointment through Sprint. When I arrived, I as told that they do not honor online service appointments at that location. Also, I was told that it would be at least 90 minutes before a service tech cold see me. After that, Id have to wait for the problem to be diagnosed and it could be several hours. I dont see how a cell phone store that does not honor corporate police can even stay in business. I was going to buy an additional phone and service. However I decided to take my business elsewhere. I called Sprint customer service and they were shocked at the behavior of the store employees and gave me additional locations where I can go for service and new plans.

Mike was great in helping get my phone operating again while I was visiting from out of town. Thanks so much!

Terrible Liars!!!! FYI the are not a real sprint store they are a third party company. Recently got a new plan there the gave us 3 additional phones told us it would not cost any extra but we got a bill charging us for each phone. Also said they could buy out our AT&T contract. Actual sprint says we didn’t qualify. We are fighting with the actual sprint company to honor their bs.

No one got out from behind the counter to ask me what I needed. One person seemed to be the only one out of five there that seemed to know what they were doing. I got excellent service from one of them after I walked up to the counter. Sprint needs to have their own store in Beaufort, SC to compete with Verizon. Verizon makes this store obsolete. I do not intend to go back to this store again. I will go to Best Buy if I have a problem. The personnel at United Cellular were very lazy compared to employees at Verizon. There was not a very good selection either here of anything. I was able to get a new phone and iPad mini there, but it took a while to do it. I suggest going some where else for a Sprint phone.

I had a difficult issue with my phone (over 2 days) after it had been stolen. Anya went above and beyond in an attempt to resolve it. While she was on hold with corporate, she used the time to clean my phone instead of sitting idly. She spent a ton of time and numerous resources in an effort to resolve my problem. The whole team of techs brainstormed for solutions. I was able to observe another tech also working diligently on another customers phone. Because I was in there for a while, I saw a couple of customers come in and get stupid with the staff for things that looked to me to be the customers fault. The staff responded in a highly professional manner.

We switched over from Verizon to TMobile two days ago. And we had the help of a representative named Deondre and another female representative. Both very professional, polite, helpful, funny and patient. Best customer service my husband and I experienced from any phone carrier store by far.

Every time I go to this store I receive excellent service. My questions are answered efficiently and the service personnel fix my cell phone problems quickly. They explain the problem and what is involved with fixing it. I do not have any complaints

Freddie and Sherrie were awesome, stayed past 8 as I arrived right before they closed. Great customer service!!!

Great customer service! Everyone there was very friendly, especially Alexis. Knowledgeable and quick.

They say that you cant get boondocks service with sprint. That is false, I was able to watch Season 1 of The Boondocks just fine.

All the employees there have always been completely incompetent. Employees were FaceTiming friends and asking for food while I was trying to get help. It was rude and completely disrespectful.

Beyond slow and the rep that helped me was annoying. I switched to tmobile (great promotions) but it took almost 3 hours to do it. The other reps were trying to be speedy but honestly the customers were being way to needy and slow

Poor and unprofessional service. Several staff members were on the phone handling personal business. If I can help it I will nerve use this store again. I was highly disappointed and not pleased with the overall service.

Great experience. In and out in 15 minutes with the purchase of a new phone.

Great customer service lacked phones bad would not recommend if you want a real variety to choose from

Store sucks assistant manager helping me was more focused on texting on her personal phone than actually doing her job

CORRUPT. Me and my wife visited the store three times to take advantage of the free Samsung tv deal going on. We planned to purchase two Galaxy Note 9’s and was told about a promotion where if we turned in a eleigble device that we would get one of the Note 9’s completely free. The employee and manager we were working with us this whole time then found out we both had ineligible devices so they told us to go to Walmart and Best Buy to buy one of the eligible devices so we did thinking the whole time that this is a great deal. we arrive at this T mobile store on the the third day ready to finalize the whole deal and the employee we’ve been working with wasn’t there and the manager walked out the door as soon we came in leaving a different employee named Mike to help us. He ports my wife’s phone from AT&T and proceeds to tell me what I owe so he can put her number on the new device and I was astounded by how much he said I had to pay so I asked why is it that much the other Employee told me if I turned in this device that one of the Note 9’s would be free? He called the other employee and asked her what did she tell us and she tried to tell him that it was a real deal as well when it never was ever in T mobile history... long story short my wife’s phone doesn’t work now, we have a T mobile account with no new phones or SIM cards, and we were lied to and told to buy a whole other phone to turn in and now have just wasted more money because of a employee. This is the most terrible service I have ever received and I know T Mobile just started the great Military movement but this store just ruined it for this Marine this store needs counciled, evaluated, and investigated.

Christina and deandria did a great job transferring my information and got me into a new iphone I love Beaufort T-Mobile.

Called before I went and was told they would open at 12:00 got their and they were closed two employees inside looked at me and turned their heads. This is not good service and I would not have driven from out of town if I had known this. I will never go their nor recommend this place.

Great place to buy a phone, ask for Desiree - shes awesome!

This was literally the most awful customer service experience I have ever been through. As soon I walked in the door the employees greeted me with a rude attitude. They told me there was nothing they could before I even told them my problem. Very unprofessional some woman with crooked teeth smirked at me the entire time I was explaining my problem of me needing a new phone. These are awful employees and I have no idea why they would ever be put in a professional setting. Businesses surrounding them also said the employees of sprint are very rude and unprofessional. Very disappointing that people like that can work in a professional environment.

So far great service, friendly fast customer service, very clear phone service and got to keep my old number

I came in on Sunday the 10th of February 2013, no ones got up to ask a question. The gentleman that was not busy just sat there. He did not get off the chair to ask if he could help me. This is the first time I have seen this person and the first time I wasnt greeted in this store cordially. The other gentleman was working with his customers. The rude one is Caucasian and the other was African American.

Unbelievably poor customer service. Im glad this whole company is going away.

They have great customer service great deals on phones and they will help you with anything that you need help with

Horrible horrible horrible horribleThe worst customer service (tech) I have ever experienced. If you are unlucky enough to have Charise work on your phone...shoot yourself...itll be a more pleasurable experience.She had my phone for a total of 7 hours...couldnt fix it...now I have to wait 5 days to get a replacement...when the same $600 phone is in stock...but slated for new sales. Bad policy.I have been a Sprint customer for 12 years....Im now headed to the Verizon store and Ill let them buy out my contract.There should be an option for negative stars...she would get a -5

Dear John,I hope you are able to personally read this letter and follow through with what I humbly ask of you. I would like you to personally call one of your employees in your Beaufort S.C. store. #298DMy husband and I are 20+ year customers of Verizon, a fact we used to very proud of. After we were all but forced to “unlimited” our service has fallen to the point of…… well, no service. Yes, we live in a rule area, but we say “SO WHAT, THIS IS 2017 CARRIER!” After several painful, interactions with “The Big Red”, we knew we must start researching a company who deserved and WANTED our loyal business.After much research, we decided to take a trip into your local T-Mobile store. After church on Sunday we sat in a parking lot eating pizza (not out of a slow cooker ;)) and the following conversation happened. I said to my Hubby, “Do you realize that our entire impression of T-Mobile is about to rest in the hands of the employees in that little store?” Hubby replied, “Well, we shall see if John’s emplTaycare about T-Mobile as much as he does.”John, you are a lucky man. The answer in this store is YES. We met Mr. De Andre. He spent an unending amount of patient time with us, knowing we were in research mode and he wouldn’t make a sale that day. He even skipped his warm lunch to keep talking with us. He was kind to both us and our 2 small sons and he was very proud of his company. I even asked him about a discrepancy a phone rep had made to me and he said not to worry, “He knew his company would make it right.” He represented you well. I think his service to you warrants a personal phone call. He is definitely part of what will make T-Mobile the best .He needs a Magenta Cape for sure!!!!We have not made the switch yet, very nervous, but we will keep working on it.And, thank you John for the right attitude. It matters! DON’T STOPRyan and lisa- Seabrook, South Carolina

The customer service is awesome would not go to another store

Quick service during the week. Fairly good customer service.

Alexis helped with every detail from inserting the new card and transferring all my data from my old phone to my new one. She w was nice and professional.

I come in looking to buy an apple watch and the employees are obviously busy with other customers. They see me walk in but dont say anything to me. 30 minutes after standing there waiting to be serviced a family comes in and one of the employees greats them and says someone will be with them shortly. What am i!? Chopped liver!? Worst tmobile store ever. And a waste of my valuable time on a saturday. Ive seen better tmobile stores and these people arent it. Youll have better luck with a representive over the phone.

The t mobile customer service is very rude and the supervisor is no better she disconnected the phone in my ears and spoke as if I was a child. Please don’t purchase anything from them

The girl was very nice and answered my questions.

The staff is very slow and unresponsive. I would recommend you try another location first.

Cynthia is the best!! Very helpful!

They were fast and friendly also knew what they were doing

Wifes phone got stolen and the folks working that late afternoon were awesome. Got me in and out with a new phone in 10 minutes.

I have straight talk but I love going in to talk the employees

Checking On Upgrading To I Phone, Will Increase Bill 14.00 Dollars, was Looking To Lower My Bill .

It was great and service. Thx Josh.

Very helpful staff very sweet and polite

I have a big account with sprint & spend over $450.00 per month. Went to this location & was bypassed for people walking in behind me. Not good customer service.

Professional and do their best to assist you.

Very good experience the young lady was very kind

Do not use this store. Go to best buy . Very poor service .

Very inexperienced staff. Not helpful at all

Finally seeing some new faces, the store definitely needed it.

Horrible customer service, very unknowledgeable staff and overall bad experience.

The girl who helped us was extremely nasty and talking back I would not ever! Go back to the Beaufort sprint

Lied about a promotion to get a sale

They really need more help

Horrible, just horrible. Their systems are out of date, bad service, lazy, and I just get the sense that they have no care for my cellular problems. This isnt even a real Sprint store. Save yourself the trouble and drive to Savannah or the next closest store.

Worst service ever, worst sales personnel worst sales personnel ever, you can not get them on the phone they are the only sprint dealer in 60 miles, had to go back 2times, first time sales girl was talking to her boy friend the whole time, then they had no I watches and said they would not order one, avoid this place big time!

Terrible experience. Could not get any answers from anyone regarding a credit that I was told that I would receive.

Dont try to call this store. Ive never had terrible service when I go there in person-just mediocre, but every time I call, I either get put on permanent hold or they dont answer the phone at all, and theres no way to leave a message.

Always helpful.