Chris was awesome and helped me out so much getting a battery for my truck. Great Customer Service. Definitely will be doing all my car care business here.

Chris McDonald is a very respectful employee. My family and I are victims of Hurricane Laura and Ida..we were on our way back to Louisiana and had truck troubles. Chris McDonalds statue assured our safety, allowing us to get back on the road to Louisiana without any more unseen situations..My 5 stars is a evaluation for Chris McDonald ONLY!Thanks Chris McDonald we surly appreciate you, your calm personality came at a time when our stress levels was semi-high..Thanks again Chris.Vicky Guy and family

I ordered a brake pad and rotor kit on Monday with Express shipping. My delivery date was supposed to be Wednesday, and I had no update nor a delivery. I called their customer service and was informed that I should receive tracking information on Friday or Saturday when it ships. 2 day delivery and it takes a week! Don’t advertise what you can’t execute. I would’ve been better off ordering from another company, and definitely will in the future.

Good selection of lic plate cover we needed.

Jeremy was super helpful, listening patiently as I described my issue. Their prices were notably more affordable than the NAPA store down the road and their service superceded the previously mentioned by leaps and bounds.

Best services ever so helpful took the time to show me how to take care of my bty and installed it. I appreciate his hard work. Thank you so much he deserves 20 stars

I always get great help when I’m at the store. The guy in the red shirt was good the guy in the gray shirt was great 👍💥💥💥💥💥

I went in to get a battery and they did a great job helping me out. The gentleman that help me did a great job installing it.

Didnt find what I wanted but got new ones

Sale associates not knowledgeable. Some but not all.

Went in today to get some help replacing a light bulb very helpful.Julian B. Helped me replace it it was kind of tricky due to the door to the trunk being in the way but he had so much pattience and was very polite and helpful🙂

Got some good help with the correct thing for my new uesd vehicle and it was fast at a good price, 50/50 antifreeze for my car that overheated because pep boys didnt put water or antifreeze back in my radiator so I over heated, good thing I caught it fast, will never go there again.

I love the price s.

CRISTINA, shes pretty awesome.

Uncaring cold and inattentive service. Almost had to beg for help find what we needed. Kids staffed there seemed upset we interrupted their conversation.

Just went to get a replacement brake pads under warranty and the manager ignore me and told me she didnt find any warranty for my brake pads... Even though is the only place where they sell Duralast brake pads...

I came into the store for a battery check after having my car stop running. The lady at the front register was extremely helpful and knowledgeable. The battery being changed out was going to take me a few days to get done at my dealership. She (unfortunately I can’t remember her name) had it changed out very quickly and efficiently. She made my day a lot easier.

Placed an order on Friday to be delivered to store on Saturday...did not arrive...called Monday evening and was placed on hold for 15 minutes...by that time I arrived at the store with my phone still on hold to employee just chatting by a register...finally was helped and my part was there but never received a call...horrible service...

Had some problems with windshield wipers today. I worked with Krystal and she did an outstanding job resolving my issue. As I listened everyone was very helpful and knowledgeable to help their prospective customer. Thanks to Krystal today!

They have good parts at least most of the time except the last starter i got was refurbished an it didnt help my truck think it was bad

Jeremy is my go to! He exceeded my expectations each and every time. Has helped me several instances with a faulty headlight.

MAnager was very helpful

This place is notorious for substituing parts that do not do the same as the ones requested. STOP IT.

They gave us wrong part

Christina was great in helping with my orderShe went above and beyond to get the parts to meMy truck was broke down in a motel parking lot and she made sure that I had everything neededI had been trying to get a ride to the store for five hours and she was so great to get the parts to meI recommend if anyone needs parts go the Auto Zone on Garth Rd in BaytownAlso be sure to ask for Christina you can’t go wrongThanks so much,Robert Robichaux from South Louisiana

Good people thanks for the help

Use to I could go there and the staff was happy to install a light bulb for me. Now they dont even know how. Nor did they ask anyone else. Heres you light bulb, by.

Best place for all replacement parts or vehicle needs...

If u need anything ask for wendy. She is great. Thank u for ur help

Danielle, Byron and Chris, at this location offered the best customer service I’ve ever had!We had an issue with a piston malfunction while coming back from Beaumont on our way to Katy,They helped us out by waiting 5 min past closing time for us to get the truck fixed and back on the road!!We truly appreciate you guys!!

Good customer service Billy and Omar save me money

Didnt have my part, but they found it within a few miles. Great customer service.

Went in for a battery exchange and the attire of the worker was not up to par almost as if I was inconveniencing her. Nonetheless, she came out replaced the battery while having a conversation with someone else outside and I did not receive a receipt for the warranty exchange.

Help me find the parts I need to fix my sons gokart!

As always helpful and had supplies I needed

Staff was helpful

Horrible customer service only one person in the counter while probably others on the back.Christina seemed the only person running the whole store by herself.Need to hire some help this location

They were so nice and Marc was extremely nice and helped us with our battery and installed it and everything thank u so much

Bought windshield wipers and the tech even put them on for me. Nice, fast and efficient.Couldnt ask for better service.

Get all the parts needed for repair even employees are helpful and knowledgable

Treated poorly because a medical condition doesnt allow me to wear a mask. The man needs to lose his attitude with customers.

Very helpful cashier. The young lady was also displayed patience with me & my friend, as she assisted us in buying the correct items for the car. We never felt rushed or ill informed due to her assistance. We both really appreciated that... Really, her patience will cause me to refer others to THIS particular AutoZone, as I know first hand that the staff really wants to fit each customer with the correct part that they need.

We always go to AutoZone for all our car parts but we will not be back to this particular store. A lady argued with me about what part I needed then told me I needed a part I know I didnt need. I left and got the correct part (the one I was asking for) from an AutoZone just down the road from this one.

I went into this store today not expecting much and thoroughly stressed out bc my car isn’t running right. I was approached by a woman named Krystal who asked what I needed. I told her I’d like to have my car checked with the “code thing.” She promptly grabbed this tool and followed me outside, checked my car, made friends with my dog, and took me back inside to help me figure out what the codes, yes multiple, meant and what parts I needed to have them fixed. The entire time she was so pleasant and friendly and after the day I had with work and this car problem it went a long way with me. I wanted to give her a tip but she would let me. Sometimes people don’t realize how a smile and some kind words can make such a huge difference for someone having a rough day. I’ll definitely be going back to that store. Very pleased with the experience and now I have information to take to the mechanic. Give Krystal a raise bc she’s a huge asset to your store and company as a whole.

Got turned away for no mask today.

Only been here a few times with my husband, and the times we came here the customer service was great. Staff was nice and very informative.

Great, fast service. Very nice older man was a real gentleman. Got the headlight I needed.

Good place

Im actually torn because i go here all the time and normally the staff are great however, on my latest visit the employee was rude and lazy . Ill give them one more try but if i get that treatment again i will have to go to another store.

Great selection

Got my Jeep working there and the employee named Eric went above and beyond with helping me and other customers there. He is kind, smart and hard working. Ask for Eric!

Amazing, fast, friendly and efficient. Swift service. Isaiah was great. Thank you so much. I truly appreciate it.

Excellent customer service. The store manager Isaiah (I believe his name is) was a huge help I was driving back home after taking the family out to eat when I noticed my alternates guard started to show lower then normal then a service charging system showed up on dash. I turned into this AutoZone who were willing to triple check my charging system and Isaiah noticed the 2 alternators he had in stock for my vehicle didnt look like my alternator he sent another employee to another store and got me the right alternator. I installed it there in the parking lot and they even checked my new alternator to make sure it was charging the battery. Also they charged the battery while I was removing and installing the new alternator in the store. Very knowledgeable and happy to help employees and managers at this store.

Great service as always. Friendly and very helpful.

They are so helpful....especially their commercial manager Arturo! He was great!

This place has what you need and prices are reasonable. My 3 star review is based on no one to help checkout, and answer phones. The Lines were backed up. 2 people working are not enough.

They ordered my part and picking it up was surprisingly easy

Had everything I needed..

Great service

I had a really bad experience at Auto Zone with the return of a bad battery I purchased at the store in Baytown on Garth Rd. They failed to put my purchase in the computer so they were not able to pro-rate my battery. Auto Zone know there batteries. The battery was only two years old.

Employee didnt greet me upon entering the store and when she finally did, she asked to wait still again. Employees not very eager to help; wont be going there again!

Excellent service

Not happy with them..I need my car put on the diagnostic machine and it was handed to me to do it my self!!!!! THATS WHY I CAME TO THEM!!!

Very nice guys there, young man helped get my break/tail lights working quick and fast thank you guys

I have a 1973 went in for a parts manager and counter guy were very helpful i cut my finger trying to pry on my pulley manager doctored my finger and walked outside to assist me without being asked to im very happy to have this autozone to go to thanks guys

The staff was help out getting the correct part needed.

We were traveling through on our way to corpus when our car broke down. The people at this store have been extremely helpful and instrumental in helping us get TWO cars back up and running so we could get home!

Busy place but they try to help everyone in a timely manner. If people would learn to look for the things they need before asking for help, they might figure it out theirselves instead of tying up employees.

Saved us a $141.00 because they tested our alternator and was honest told us it was still good

Not very helpful and didnt know what I was talking about. I know that they have the part but I am not going to argue! When to Advance because it was the closest.

Sherry was awesome. Thank you.

Good service out fast with what I needed. Good job.

They didnt have a clue on what I was asking and looking for

Always helpful

Love the store just dont have the starter I need.

Good place to shop for what you need for autoparts.

Nice place ~ good location

Different locations,different ways to help the costumer some nice some just enough

Knowledgable staff and helful

They didnt have what I needed but employees were a great help.

They lie just to get you to buy from them. We took two different batteries in to be charged, first off the customer service sucks, they are rude and dont like to help customers. Second we were told both of our batteries were bad and wouldnt keep a charge, also that if we didnt buy new ones we would have to jump start our vehicles every morning with our current battery. We took our batteries back, and havent had a problem out of them since. Just because they offer free charging doesnt give them the right to lie to people to get them to buy something they dont actually need!

Super friendly... went out of their way to save me $21...

Got my parts in one day good customer service

Went in for some wiper blades. The woman at the counter knew which one I needed. Prices seems higher.

Great Employee..help me to Check my Battery and Put the New Air Filter..

Good service knowledgable techs

Art at autozone always gets me the best parts and prices

Always helpful and gives you price and quality comparisons

Found everything I needed at a great price...

Service was ok, need extra staff somedays.

Great customer service would like to say thank you to the young men that helped me Sunday afternoon 10/10/21

Almost always have what I need.

They will help you and put your item own with no problems

The sales lady gave excellent service and was in a great mood and witty. Will be back.

I received top notch service and assistance. I would have rated 5 stars but the store seemed short staffed so the wait was lengthy.

I came here 2 different times and each time I got a different employee and neither of them were able to help me each time, in short summary OREILYS on Decker helped me solve my issue in one visit after looking at my vehicle one time, something that 2 different people at AUTOZONE were not able to do. My car kept going out on and off for a few days so I had it checked out here, employee Tonia said my battery was perfectly fine she said maybe it was the alternator and I should look at my warranty, she looked so upset when I told her I needed my battery checked as if she didnt feel like going outside. At that moment I did not know they could check the alternator as well (if they can check the alternator, then why didnt she?) until I discovered it online. The next day I called to ask about checking my alternator and a Bobby helped me, he didnt even know at first that autozone could check the alternator while it is on the vehicle. I showed up and Bobby helped me check the alternator and said that alternator and the battery were perfectly fine. I was so stressed not knowing what the issue was and having to continue to drive in that condition. Finally I went to Oreilys and a ZACH was able to inform me that my battery was in the last quarter of its life, new battery and issue solved. Dont waste your time and stress like I did and go somewhere else.

The people were helpful and friendly.

Talk to my Sister Pricilla! Champ

Sold the wrong color liscense plate lights and when trying to exchange they failed to even acknowledge my existence.

The worst AutoZone ever. 3 people atending and only 1 cashier, seems unorganized.