Mark was absolutely AMAZING! I called in with questions about upgrading my device and Mark was so personable and professional I drove all the way from Kalamazoo for his assistance. Just as I expected he was just as pleasant in person and went above and beyond to make my experience wonderful. I have been an AT&T customer for years and honestly I stay because the phone service is good but I have always had bad experiences with customer service but Mark changed that for me today. He was so kind, warm, welcoming and knowledgeable and went out of his way to make sure I got exactly what I wanted. If you go into this store (which I recommend) ask for Mark. He is a true gem and AT&T is lucky to have him. I felt like I was getting the phone I wanted with the help of a friend and not being sold a phone by just any sales person and that is how the experience should be!

First stop was helpful but I had to return with more information. Upon my return I was made to wait outside a locked door in view of the staff member for over 15 mins before I became tired of waiting and left. Poor overall service.

So much better then the corporate store on Beckley. Definitely the go to At&t store in town.

Josh was the best! Great service and solved our issue.

While it is true that at&t offices can be like pulling teeth, the staff is a different story.They have been busting their butts to assist me with something the corporate office messed up on. Mark, sabrina, John, and doug were incredibly helpful and went above and beyond to help me with things the higher ups would not.

Ordered a phone to pick up at this store and they were closed. Do not order from authorized dealers ever!

Exemplary service by Josh. Very helpful.

I just purchased a cell phone at this store and Austin and PJ were awesome. I had originally went to the other AT&T store and was not happy with their service. Austin and PJ knew the products and explained everything and answered all of my question. I am very pleased with the service the provided me.

I was in the Battle Creek area on a business trip and my phone unexpectedly had a malfunction and would not turn on anymore. Since I was out of town on business and needed a working phone, I went to this store looking to buy a replacement. Chris helped me out promptly and got me a new phone activated in a timely manner. I am very pleased with my experience here and with the staff.

Friendly, helpful and lots of patience is the best way to describe the staff. I needed to get my 81 year old mother a cell phone because customer service at the 1-800 AT&T number were useless. Jonathan and John answered all of our questions with easy to understand explanations. They were a joy to work with!

Wonderful service from the new staff! Store has recently been acquired by a new owner and district manager who are doing an exceptional job of turning this location around. Please give them another chance if you have ever had a less than satisfactory experience in the past!

Ordered a new phone and Jaden helped me sync everything so it was quick and easy! Originally was supposed to take a hour to transfer only took about 25 minutes!

Great service Jaden is awesome her customer service skills are excellent. Austin personally walked me through cleaning up and deleting my old files. My favorite At&t store.

Hands down the best phone location you can visit in Battle Creek, love coming in here to pay my bill and just hang out and chat with the staff. Nate, Wendi and Johnny are an absolute blessing to me considering I’ve had many bad experiences with previous carriers... AT&T on Columbia Ave next to Papa murphys is the store you want to go to.

I would like to start by saying this is not a positive review of AT&T customer service but an excellent review for the kid that took care of me at this particular AT&T store Chris not only Put up with me for 6 and a 1/2 hours total but ended up being the one to resolve all of my issues from the corporate store and over the phone when all I was trying to do was port over more lines and give them business! He went above and beyond all expectations that I had even though it took a week to get the phones ported over. So thank you chris!!!

Good store. Help me with my unlock phone to put prepaid! Guy name chris very good help!!

Just moved here from Ohio and I went to see the guys at this store. The guy named Juan was a great help he took his time and explain to me what I would need to switch over from Verizon with just not work very well in my area that I just moved to he was great at explaining all the plans and also said in the expectation for me as far as my Billing I will definitely be back on the 1st when I make my last payment for my phone I would recommend this place very friendly the store was clean and over all a great service

When it comes to problem solving, this is the store to go to. Both Chris and Pj (or is it Pk...shoot) are tenacious! Their perseverance shined through today!!!! I cant thank you both enough!!!

Jonathan was awesome he found a way for me to keep my phone and lower my bill glad i didnt have to switch companies!! Will always go to see Jonathan

I came in to the store today and had issues with my iPhone and the clerk chris was very helpful hes the man and can assist with whatever you need! I definitely recommend this location to anyone there very polite and patient there!!

Wow what a great experience! Attentive and very professional. The guy Quan we came across is definately a great person as he helped us really understand everything abkut our account! Available for upgrade in 1 month so were coming back for our 3 phones!!

My friend had an insurance issue with her cell phone and the sales representative Chris @589 W.Columbia in Battle Creek,Michigan was so helpful to her. He assisted and was very knowledgeable regarding this situation.

Sorry to interrupt your cigarette break to get some assistance. WORST STORE EVER! Would not help us because he needed to smoke. Told us we needed to go to a corporate store to get service turned on for my new phone. The store was a MESS and in disarray. Mud all over the floor when we came in. They made us feel like we were interrupting them watching their tv show. How do you even conduct business like this? I am seriously considering switching services. I will never come back here again.

Pj did a awersome job with configuring my new phone. Keep doing a great job!

Nate and Wendy are nothing short of Great!Fantastic customer service.I would not go to any other store because of the friendly and professional service.

Sales rep Chris was great and very cool great place to shop!

Salespeople were very helpful and they explained every concern I had. Very good experience.

I have called twice and left my name and number and said what I was looking for. Im not wasting money on bus fare too see if they offer internet service . These people dont know how to return a phone call

I was having a problem with my phone and warranty, and the ATT store on Beckley was terrible. Was ready to pay $120to opt out of my contract and go to another carrier. Took a chance and stopped at the small ATT store on W. Columbia. A young lady by the name of WENDI save you from a blistering review, ATT. She was a genius, and so friendly and helpful. The manager on Beckley said couldn’t transfer my info from dying phone to new phone. WENDI did it with no problem.But WENDI and I are both curious about one thing......Why the he** did you keep the battery and phone back panel from my old phone??

This store needs to update their hours here online.It states you are open 12pm- 5pm Sunday. I drove all the way down there to find out you are not open and the hours on the door differ.

Good

I bought an iPhone 7 plus at the Apple Store in GR. I needed some help getting it activated. NaTonya Miller was very helpful and pleasant to work with.

They need to upgrade their Internet service for the Dowling area.

Their customer service stinks this guy that works there is so unprofessional and ghetto I had to look around to make sure I was really in an At&t store smdh

Only the store front on Columbia Ave not the main story.

Sucks

Great staff