If you want to buy a new phone, this is the place. If you bought a phone here previously and pay $18 a month for phone insurance then the battery breaks on your Samsung galaxy S10, they are completely useless. The only way to replace a defective phone is to file a claim online, call 3-4 times to get them to process the claim, then pay $99.I guess I have a love hate relationship with Tmobile. Love them most of the time, but hate them when I need them. 2 stars out of five for being a phone store that cant fix or replace a product that i bought at the very same store.

I went to store yesterday on Bluebonnet in Baton Rouge to get a SIM card the first thing as soon as I walked in the store nobody acknowledged me or said anything but the minute I go to look at the cell phone cases than at that point a younger employee comes to me n Say u can’t walk around the store due to Covid u have to go stand in that block and than someone will come help you .... so nobody can speak but I can be told this though so the guy comes over he don’t speak either he just says what’s your name it’s going to be a 30 minute wait this The worst customer service I have received I left their n went to another store that Was out of my way n received the best customer service at the sprint store at Hammond aire n they had less employees than the one on bluebonnet

This has always been my store of preference but I feel compelled to rate them with a 1 star because Ive never had successful technical support from these guys here. They all seem to be just sales representatives but most want to talk smart to you! I recently bought a sprint drive (Hot spot) recommended by one of the managers a week ago. Right out of the box and after activation, this device will cutoff on me and completely shut down. After a week of exploring with this device and trying to find or get answers as to why it would power up and broadcast just for about 3 minutes, then shut off, I decided to bring it back to the same store for a replacement. Unfortunately, the replacement I got also performed worse than the original! The associate that was helping me was not a tech savvy person I could tell upfront from the questions he started asking me. I patiently explained to him what the problem was with the 1 week old device and insisted he gave me a replacement that would work. While the associate did his best to get things working and seeking help from the manager on duty who was a lady, the manager spent all the time behind her desk eating and providing little support for this poor guy. Bottom line, I will say this manager was of no use or help and everything she ever suggested to the associate to address the problem did not work. After about 1.5 hrs of wasting my time, I decided to return the device and leave the store. My question is if you are going to spend 2hrs on trying to solve a problem and still keep a customer unsatisfied, then how many happy customers are you going to get in an 8 hr period?? Ive been a sprint customer for over 10yrs and this really makes me unhappy to see Associates who want to talk smart to customers and make them unhappy!

I went to Sprint, Baton Rouge, La (Bluebonnet) to add a line to my account on 12/28/19 and I was specific told Devonne (Asst Manager) that I wanted the cheapest IPhone deal and the 10$ military add a line. He had some issues going with someone on a customer call that I feel altered his attention to detail but I still tried to remind friendly. Due to my time restraint, the fact that he had problems activating the phone, and his multitasking I wasn’t able to wait any longer. I had to leave the phone for him to figure out the activation. I went back later to pick it up. When we went back he wasn’t in the front of the store but one of his employees gave me the phone and said everything was now good. I asked for a receipt and he said that they don’t print them, it would be emailed. I received the email today only to find that Devonne had added Lookout 9.99$, SafeandFound 9.99$, and Sprint Complete Care 15.99$ to my new line. Once again, we had a lengthy conversation on how I didn’t want add ons, etc.. I was very clear in my billing questioning and precise about my bill not going up more than 25$ total. He even explain how adding auto pay would save me money. He knew that I wanted the cheapest IPhone deal hence why I got the IPhone 8 vs. the IPhone 11. You would not expect the Asst. Manager to add item on your account and not tell you but the professional at this location is lacking. They should not try to make their quota by sliding stuff in on customers . These options should be the customer decision. Also, although customers may smile and show patiences they should be respected and certain conversation should be held in private or at staff meetings. I had to call Sprint customer service to get these items removed. How many people have they gotten over on by doing this?

Excellent store! I called to ask a quick question, and the phone was answered right away. I went in and was greeted by multiple employees as soon as I walked in. Several employees offered advice as to which phone might suit my needs best. Great customer service! Definitely recommend this store!

Good customer service. Worst signal I’ve ever experienced. I drop a minimum of three calls a day. My data is virtually useless half of the time.I have to stay with them because I’m moving out of the country and they are the only carrier with a fairly priced international plan.

Edited from a 5 star to 1 star based on current experiences in dealing with Sprint. Their customer service is a complete waste of time. We were told a year ago we would be able to upgrade yearly on the Samsung Forever deal. Here we are a year later trying to upgrade as we were told we would be able to, and we are informed that we have to wait 24 months or pay $300 a phone! Absolutely no one has helped me from store level up to corporate. I have spoken to 9 people all up and down the chain of command! Still nothing has been resolved! I was hung up by an escalations department manager. I have been promised calls back etc and no follow through. Do not waste your time with this company. Their customer service is truly incompetent.

I have a bone to pick about Sprint.Back in December I bought a plan from Sprint that was buy one Samsung Edge 7 and get one FREE. This was on display all over the store and in effect!!I in good faith took them at their word and kind of blindly led into a contract to pay for 2 phones that were supposed to be credited for the cost of one phone.Can I tell you that is not what has happened. Sprint has FALSELY ADVERTISED their buy one get one, so I urge everyone to beware of Sprint. They refuse to make this right stating the promotion wasnt until the next day. Your mistake sprint!! Again, YOUR MISTAKE SPRINT!! They are liars... Can you hear me now?... Really???

Over priced phones that can be had for hundreds less elsewhere. High priced service. Personnel not unfriendly, just not interested.

Worse sprint store ever! I walked in and all the employees just stared at me instead of asking what I needed. When someone did eventually acknowledge me, he seemed uninterested In my concerns. The employee Devin, cleared portions of my phone without consent, and said “oh you’re right, I didn’t have to do it” after everything was complete. Was rude and not attentive to my needs. Literally wasted my time in this store! The surrounding stores aren’t bad, I suggest going there if it’s easier.

I love I had so much fun speaking with the sales associate. They made my experience excellent. And they knew exactly what I need in a service. They need a rise. 1000 star review !!!!!!!

I went in to this store in october 2016 and purchased the iPhone 6s under the iPhone forever plan. Or so I thought, I ended up deciding that I wanted the 6s plus instead of the one I had and that is when I realized I didnt have the plan I asked for. Sprint was very unhelpful in resolving this issue. So I decided that I would sell the phone and get the one I wanted. So the phone ended up getting stolen from when I went to meet the guy so I get my police report and call sprint. Then I find out I dont have insurance that I asked for and sprint had closed my account because the phone had been switched to another account but they couldnt tell me who activated it or how it could happen while it was on my account. This store is worthless and sprint 800 number is even less help trying to get this fixed. Just a waste of time going with sprint the last 4 months and I wont even get into their 1% difference for half the price hoax that they advertise on tv

Josh was very helpful and got everything transferred over to new phone for us.

Fast Friendly Service...everyone is so nice there. I love coming to this location.

Horrible wait times. The representatives in store need more training.

These guys are organized and professional. There are EBR officer on site for the Iphone5 lunch. They are keeping us informed, ........ Great management at this store.

No stars!! This is a terrible place to try and get information. The staff at all the sprint stores dont know anything and they will lie to you so you will buy their phones!! My advice is to use Verizon wireless or AT&T wireless. Sprint is pittiful.

MEGAN, at this location, has been the only Sprint employee that has been able to correct what the phone customer service reps completely messed up. Great store, great people!!

Truely unlimited everything plan, great smart phones and have iphones for those who like them..

More than a little disappointed in this location and honestly with Sprint in general. I would not recommend this location. I see there are three stars in some of the other reviews which surprises me. Go elsewhere.

Very pleased with this team. I was the last customer of the night, but they stayed until we were done.

Great service and professionalism. Im always in and out at this location.

Service is good...not great. Not very friendly.

Great service. Quick, fast, and efficient.

Never on the same page. Terrible customer service.

Helpful employees!

Their systems are so old that they have problems with basic tasks like switching to a new phone but at least now they have 4g in the area.

Store people are very kind...however, sprint service SUCKS!!!

Its Sprint. Need I say more.

Customer service was wonderful.

If your phone brakes, the ONLY STORE THAT CAN FIX IT IS IN METARIE!!!!!!!!!!!!!

Helpful people

The store manager and her team is very friendly

Good store.

Best Sprint store to go to in Baton Rouge

I call and it will ring 15 times and no one answers. Are they that busy that they cant answer a phone? Ever?

Parking lot is to small.

Not personable

Employees are incompetent

Best Sprint Store EVER

Me. I liked how they treated me.