My new 2022 Hyundai Tucson is having a problem with hard shifting. Did my due diligence. Made an appointment with my closest dealer. They were unhelpful so I came back to where I purchased the vehicle. All-star Hyundai. I went through service. They test drive it and couldnt find a code. So nothing is wrong with it. Unfortunately there is definitely something wrong with my car. So I tried to speak to my salesperson Rodney. He seems to have no interest in helping me as he has given me a couple business cards for people to call as a solution. I was told I could swap this Tucson for a different one. That apparently can not happen unless one person is here. ONE person can do this. Guess what. He was supposed to be here at 2 pm. Its 4:01pm and hes still not here. No one can get in touch with him. No one has offered me a loaner car. No one has offered me gas or even a car wash for the inconvenience. Did I mention that I used my car for work and this unsafe vehicle cannot be used for the purpose in which I bought it? This is costing me money. So much money for a 50,000$ vehicle which should last longer than the 14 days I had it before the first check engine light comes on.

I always have a great experience at All Star Hyundai! The Customer Service Representatives, especially Ms. Mary, were all warm, courteous, and knowledgeable. My car was returned in tip top condition. Thanks All Star Hyundai!

Excellent service. Jennifer, Mary, and Mary are a great team. Very professional. Service oriented. Great communication skills!Very appreciative!John

Update: I gave you an opportunity to correct your fraudulent policy. I came back into the dealership and spoke with the manager, Christopher Solomon. I left your dealership and found a dealer who DID NOT charge a market Adjustment. They also did not charge extra for paying in cash. Bob Boyte Honda, Jackson, MS, treated us with integrity. I will not be emailing your customer service.Original Post: Predatory sales techniques!!! They are adding money AFTER you agree to a price. They added $2000 to the sticker price as a market adjustment. THEN they were adding another $2000 when I wanted to pay cash for the car. Talked with the manager of the dealership to confirm that the sticker price was ONLY if you also finance with them. He confirmed it. They are taking advantage of people. I left.

Our salesperson Ken Leblanc was very friendly and made us feel very comfortable. They worked with us on any issue until we saw numbers were felt good about. Ken especially was helpful and made us happy we chose this dealership. We had a particularly bad experience at this location 2 years ago, but those specific people have since left.

I came in this morning just to look & get a feel for Santa Fe, as I’ve never owned a Hyundai. From the moment I walked in, Ken LeBlanc made me feel welcome and comfortable. She was very friendly and professional and knowledgeable. After I test drove a Santa Fe, I’m buying it now! Thank you so much Ken, I love my new Santa Fe!

Great customer service. This was my first visit for routine maintenance on my Palisade. I was treated like I mattered. In todays world, that is a rare experience. Mary was informative, friendly and efficient. Thumbs up to the entire team for a job well done.

Sales person Rodney Hebert and sales manager Patrick Welch made my car buying experience exceptional. I have never had someone work so diligent to earn my business/sale, as Rodney did. Patrick has a natural and genuine ability to make someone feel comfortable and welcomed with his warm personality and interest in his customers. I was very glad I asked Rodney to show me vehicles and award him with a sale. I would recommend him to anyone.

Okay so here’s how it went, I totaled my car two weeks ago tomorrow and was in a horrible rut. It’s amazing to have such a supportive partner. We both went over to All Star Hyundai and was linked to Savannah. I was not prepared for the superb job she was going to do after having a negative experience the day before going in from a different dealership. The three of us took a ride in three different cars and she was just talked to us. We had relaxing conversations and just were regular people. After deciding the car I wanted to get, she introduced me to Joey who was an incredible finance manager. He got straight to the point with the price I was looking to pay each month. Savannah even got us snacks and drinks....the other dealership didn’t do that!!! My hot fries were bomb. I got my new car after so much stress and I’m back on the road! Savannah still checked on me after purchasing to see if I had any questions. Get witcha girl Savannah and ya boy Joey!! By the way Joey told me about great spots in New York. Yeah let’s get ready!!!

This has by far been the worst car buying experience anyone could have. We walked out with our car in May and 3 months after, we still have no registration, no floor mats, no licenses plates and no title paper work. Not a single person, including both managers, are willing to help us or even give a call back. We have been to the dealership three times after walking out with the car, and we are still in the same position we started in. To add to the fact, they lost all of our financial paperwork and did not even have the courtesy to tell us, we had to go in ourselves to find that out. Only for them to run us in a circle and try to pin the blame on us. They are completely unprofessional and I highly recommend not putting yourself through the torment of purchasing a vehicle with them.

I had been disappointed when trying to find a new lease due to the limited amount of available vehicles right now, especially in the New Orleans area. I reached out to All Star Hyundai in Baton Rouge yesterday about new Santa Fe they had on their website. Larry Sykes was the salesman that contacted me & I picked up my 2021 Santa Fe this afternoon. This is my 4th Hyundai lease and have to say the fastest and most seamless that I’ve had! Larry, as well as Jake in Finance, were great!

We will be returning here in the future! Go see Ken Leblanc if you have any car needs! She is kind and knowledgeable about the cars. I felt well taken care of even in the face of obstacles placed in front of her. Thanks Ken!

Ms. Mary Porter was so professional and understanding. She kept in touch with me through every process of my concern. She is an employee worth acknowledging and having on your team. Kudos All Star Hyundai!

I just bought a 2012 pre-owned Hyundai about 3 weeks ago and within 2 weeks it gave out due to a wiring issue that looks like it was there before I bought the vehicle. I called to schedule an appointment and they said they wouldnt be able to fix it for over a month and to find somewhere else?? Someone tell me why I paid to not have a working car for 4-5 weeks and the ones who sold it dont even care... THIS DEALERSHIP WILL SELL YOU A LEMON AND THEN TELL YOU TOUGH LUCK BUD... If you are looking to buy a car from them, take my advice and dont.

The service department at AllStar Hyundai of Baton Rouge has to have the worse service I have ever dealt with. It has been a terrible experience since I dropped my car at the dealership in May which is now over two months ago. They gave me the run around about if the engine needed to be replace an if they were responsible due to the recall. It took a month and a half to get a rental vehicle which I am responsible for most of the cost. And still I have no idea when they will possibly even begin working on my car. I call weekly to get an update on the status of my car. No one returns the calls. I would never recommend anyone ever taking there vehicle to this service department.

I have never had a bad experience with you guys but for the last two times I have been there it has been bad. Really bad. I waited 14 days for a battery change when I thought it was the starter.

Terrible. Absolutely terrible. This service department should be shut down because there isnt an ounce of quality service they provide. They have no concern for their customers, no compassion whatsoever--completely apathetic. It has been several weeks and I cant even get someone on the phone to discuss my vehicle and cannot get anyone to call me back, including management. This will be the last time I ever consider trusting them with my vehicle. If you were smart, you would leave your vehicle in the trust of anyone BUT this dealership. You can expect no communication and to get the run-around every time you try to advocate for yourself. I am convinced any positive rating posted about this location is a fluke. DO BETTER.

The service department and their personnel were quite respectable, professional, knowledgeable, quick and accurate. They made having my car service and repaired a very pleasant experience

When I arrived there were three or four people sitting at the check in desks, but only one person actually checking people in (one guy all the way to the right had his head down and appeared to be asleep). I let the person know when I originally called and scheduled the appointment that I was going to bring my own synthetic oil as I always do. I let the lady who checked me in for my appointment know that I had brought my own oil. After about an hour and a half wait for my oil change and tire rotation, I was called letting me know that an inspection had been done and there were a number of other services that your department would like to perform on my car and charge me for. I declined, and she let me know that my car was ready. After checking out, I got into my car to find that the oil that I brought to be used was still sitting in plain sight in the passenger seat of my car. Upon inspecting the receipt, I saw that your service workers had put 6 quarts of their own 5W-30 oil in my engine, even though I supplied my own oil and my oil cap clearly states to use 5W-20 oil. After a long wait back at the service center check-in desk and asking another worker to get a manager (which he was unable to find during my long wait), I explained the issue to the lady at the desk. After convincing her that the oil I brought was indeed still sitting in my passenger seat, she took my keys and had them put my correct oil in while I waited there for an additional half hour or so.After a previous visit for an oil change a couple of years ago, I learned after stopping across the street that my hood had not been closed. Thankfully I had to stop for something around the block and found out about this before getting onto the interstate and having the hood smash my windshield.Perhaps you should ensure that your mechanics are paying attention to correctly performing the tasks that the customer is requesting and paying for rather than looking for additional services to sell them. I also received an unsolicited call from a salesperson later the same day while I was still angry about my experience who wanted to discuss purchasing my vehicle back (even though I didnt buy it from All Star), and then another one over the weekend while I was on vacation.Now that its pretty clear that this is the type of service I can expect from Hyundai, I will be finding a new place to get my car serviced in the future.

Great Experience! Thank You Gary for all your help!

Service department is terrible.My car flooded back in May about 6 weeks ago and I had it towed here. Was contact the day it got there and havent been contacted since. Meanwhile I have called multiple time along with my insurance who is getting the same results as me. You call, they send you to Service, some else answers but its not anyone working on your vehicle, they say they are busy and will call you when they have a chance, they will never call you back. I have called this place numerous times at this point and every time its the same thing and when I bring up the fact that I wont get a call back because I never do they hang up on me. Never take a vehicle here if there is a single good review about this service department its a lie. I have read the reviews and there seems to be a consensus that while they sell cars well they cant work on one to save there lives refuse to call people back and take months to do some of the most mundane tasks. Do not go here.

Very impressive service. They washed my car and shuttled me to my job and back! I felt important and felt like my time was respected. I would not hesitate to return.

From 2001-2017 I bought 9 Hyundia vehicles. But no my loyalty has meant NOTHING! My 2017 Santa Fe is burning significant amounts of oil. After leaving my car at AllStar Hyundia for a week, it wasn’t corrected. Brought it back but nothing! Now they want me to drive it 1,000 to see how much oil it is losing. I drove it 1,482 miles and it was 2 quarts low on oil.I’ve lost all confidence and respect for All Star Hyundai

Ive used the All Star Hyundai service department for regular maintenance and two occurances of warranty repairs on different vehicles. The phone call to schedule is easy and courteous. The check in process is great. They text or phone to update the progress. Upon picking up they explain everything and answer all questions. Check out is simple. No issues in all my visits

Aaron was a phenomenal salesman who helped me figure out what worked for me and showed so much patience for my first time purchase questions and hesitation. He didnt make me feel pressured, and he and others went out of their way to make this experience the best it could be. I appreciate their assistance and will definitely be reaching out to them in the future!

Ask for Kendall Theunissen he made the purchasing process smooth and stress free. Joey Dilorenzo in finance was thorough and knowledgeable. Patrick Welch the Used Car Manager has created perfect customer experience. I was in and out with in two hours

Everyone was very helpful and answered all of my questions. The sales people were very clear about everything and explained in detail each thing I was signing and why.

On January 6, 2021 l purchased a 2021 Hyundai Sonata. My sales representative was Carter Templet. Carter was absolutely amazing. His expertise, professionalism, caring attitude and funny personality madethe buying experience a breeze. I would recommend this dealership to anyone, especially Carter Templet. I just had my first routine service on 04/06/2021 and Ms. Mary Porter from the service department was wonderful as well. Great dealership with a wonderful team in all departments.

Completely rude, disrespectful and honestly just insane. I was put on hold 5 times, 3 of which I was not told. First available appoint is 3 months away. Not sure how people would get their vehicles worked on at this place.

My experience at All Star Hyundai was beyond Amazing. Went to support my daughter with her SUV purchase and I was so impressed with the Service of Aaron completing the deal in such a short period of time, taking the time too make sure my daughter was happy with everything from interest rate to payments. I have dealt with many dealerships but this is by far the best experience I have had. Also, shout out to Carter for assisting with picking out her car and also making sure we were happy. ALL STAR HYUNDAI,you have some of the best saleman, choice of vehicles and a comfortable atmosphere. I would recommend you all over and over again.Thanks for Everything!! And Yes We drove from Metairie, La and it was worth it!!

I have purchased my car at All Star Hyundai and had a service with them since then as well. And it has a been an extremely pleasant experience all the time.

Truely saddened by the customer service that is provided. I took off work a few hours early on 21 June 2021 to buy a new Blue 2021 Elantra Limited. I was asked by one of the managers, Mallory, to inspect the vehicle. Upon inspection I discovered that there was damage to the drivers side mirror and an approx 6 portion of the chrome on the grill was scraped off. Dispite this, Mallory still tried to add a market adjustment of approx $1600 on top of the $24,810 advertised price. So i politely declined and was on my way.I called back the next day, 22 June 2021, and spoke with a manager named Chris. He said they will be selling the vehicle as is, with the damage, for the marked up price. Upon expressing my concern on the business ethics, he offered to give me a $150 credit. To me it is extremely bad ethic and shows the character of their managers. I hope someone reads this and avoids this dealership at all cost.

Easy to schedule my first service maintenance. The inside seating area was neat and clean along with the bathrooms.

We reached out All Star asking if a Palisade Caligraphy was in stock. Rodney Hebert responded and confirmed they did. My husband was in the hospital but Rodney was patient and kind, just telling me to reach out when we are ready. The day my husband was released from the hospital we went to Hyundai, and Rodney showed us the Palisade and helped us see all the benefits to both the car and Hyundai as a brand. We wound up buying the suv, and having nothing but good experiences with Rodney.Go see Rodney!

Mechanics not doing there job correctly! Came in for oil changes and didn’t put my cover on correctly so it was flapping under my car when I’m driving off the lot, my radiator reservoir cap went missing and my wires for my battery was loose to the point it can pop out, sound like a setup cause my warranty almost @ 100k mileages which I would pay out the butt to repairs. I won’t be coming to them for service anymore!! Beware!! Just go somewhere else, cause you going to have another mechanic to check your car out, I had another mechanic to look at my car cause it’s was acting up and found out my car will be the next victim of a bad mechanic there.

I have had excellent service for my Hyundai Santa Fe at All Star Hyundai.

I love my car! Ask for Elham, shes the best!

All employees that I have interacted with have been very helpful and efficient.

Great service, great SUCCESS.

I enjoyed the professional service that was given to me by the All Star Hyundai service department. They were courteous and nice to me.

After doing much research on the car I wanted i was able to work with Larry...one of the sales consultants. I spoke to Larry the day before going in to test drive. Upon arriving to the dealership the next day, Larry was prompt and we took the car for a test drive. He was very knowledgeable about the tech and features. Throughout the entire process Larry treated me with respect and did not play games. Their price for the new car as well as my trade in value were close to what I was anticipating. I had no issues in the finance department either and everything was drawn up exactly as had been previously discussed with Larry. I would definitely recommend All Star Hyundai and would further recommend that you ask for Larry when considering a new vehicle.

I had a my daughter’s Hyundai Santa Fe brought to this dealership in October 27, 2020 after she was stranded on I-10 with a motor that seized up and quit working. The guy in the service department was very nice and prompt with returning my phone calls for the first week. The problem with the motor is the same as the problems with hundreds of thousands of motors in 2014 Hyundais across the country. For over a month, I was continually told that they were awaiting paperwork and that they were terribly busy because there were at least 30 other vehicles with the same problem in their shop. Then, starting in December, it has been extremely difficult to even get in touch with anyone there. I have a case number with the Hyundai corporate office out of California, but they have informed me that the dealership is privately owned and there is not much that they can do. I have asked to speak to the manager on several occasions, I have not been able to get through via telephone on several occasions, and I have still not gotten any answer as to what is going to be done about the motor. Corporate told me that I could bring the vehicle to another dealership, but I am not willing to go through all of this all over again. The last communication I received from the service department was three weeks ago, and the guy apologized and said that he would get an answer to me promptly. I have not heard from them since. This is, by far, the worst customer service I have ever received. The only reason I gave one star is because it wasn’t possible to give zero. My daughter has been without a vehicle since the end of October, and I still cannot get a straight answer on when or if they will correct their problem.

I love my Hyundai Elantra and the sales man was very helpful at signing.

I love my Hyundai and keeping it running in good shape is a priority.

I’m submitting another review because my first mysteriously disappeared. First I should have never purchased my vehicle from this dealership. The treatment I received from the sales department was by far less than a low standard. But the service department. HA it is a joke. We scheduled a very minor warranty repair on a piece of vinyl and rubber door guard for 830 in the morning. Something that should have taken no more than an hour. My boyfriend took it and when he arrived he was the third person in line. At 11 still there and he went to check on the progress and the tech he spoke with told him that they didn’t have a heat gun and had to go down the street to the Volvo dealership to borrow one. When he questioned why they didn’t have the equipment to do the job on hand, the tech rolled his eyes and walked off. I tried calling the service manager Renee and left a voicemail to call me back. And of course nothing. At 12:45, yes over 4 hours later I called back to get Patrick a service writer on the phone and he proceeded to tell me that they had sent the wrong vinyl to the shop and had to go to the warehouse which is on Florida to pick up correct which was a lie because we had already been told of the heat gun. He then proceeded to tell me that they had been extremely busy and had seen over 50 vehicles but really. An appointment should take precedence over walk in customers since that is the reason you make them in the first place. He was not very pleasant at all being that I was very unhappy and did nothing to help resolve the issue except to tell me that he would put a note in his system that the next time I was there, they needed to offer a reschedule if it was going to take too long. First you communicate any issues with the customer waiting in the lobby second you don’t treat themLike they Are bothering you if a question is asked and third you are in the service industry. Being polite is what brings customers back. But the real kicker was the service manager Renee came into the lobby to deal with a crazy issue of a lady that she had been dealing with for over a month and was very upset and another gentlemen waiting stayed how bad the service department was there and my boyfriend spoke up and agreed with the other 2 and “Renee” looked at him and told him he could go get my half finished vehicle and bring it around to him and he could leave. And also got a very nasty attitude with him. While finally checking out to leave he asked to speak with the service manager Renee popped his head out and went the other way. I have had a message for him to return my call since December 22nd and still have not heard from him. This place needs new management in their departments and if the general manager can’t get his staff under control the owners need to replace him as well. I will be contacting Hyundai directly to issue a formal complaint with the manufacture

Really horrible management and “service” department where there is no way to get any personal service - and good luck even getting a service appointment! No competent people top to bottom!

I bought a great used car from here at a fair price. The only reason for 4 stars is there was only one guy working in the finance department and it took quite a while before it was our turn to do the paperwork so we could get out of there. The sales manager Cody Mills was great.

I had a really good experience with All Star Automotive Genesis, I had the pleasure of working with Aaron Hilliard he was really professional, he kept me updated every step of the way really nice, professional man, and to top it all of he delivered my 2021 Hyundai Genesis GV80 to my job, I couldn’t ask for a better deal. Thank you again Mr. Hilliard

I have purchased 2 vehicles from all star hyundai in the last year. Our sales person Larry went above and beyond to find the right vehicle for us. I recommend all star if looking for a new car.

If you need a repair, GO ELSEWHERE and save yourself the headache and frustration.As of this google review, my car has been with All Star Hyundai for 41 days with no sign of a diagnosis or progress towards a diagnosis.My car broke down on March 11 - called to make an appointment as my car has been serviced at this dealership before with no issue. Was told that they were booked until April 1 so I settled for the appointment on April 1 at 7am with Patrick Bryan (Service Advisor).Car was completely broken down so I had the car at my house for two weeks waiting for the appointment and had it towed in on March 30th to dealership ahead of the appointment. Appointment day came around, Didnt get a notice the car had been received/checked in, gave them another day and still no contact - finally two days after, I called and confirmed that the car was there and that they would be in touch with me.Fast forward two weeks of no news and every single time I called the dealership I was transferred to the service department, and call bounced back to the operator for them to collect my info for call back every time without any call back WHATSOEVER. So i showed up to dealership to check only to be told by Service Advisor that they hadnt gotten a chance to look at the car. At this point I was frustrated cause he said We are doing the best we can but we are booked up until June 1st to my response of confusion as I had an appointment on APRIL 1ST. seems to me that this service department is overcommitting on the service they can provide to X amount of cars as opposed to taking care of their customers. After expressing my confusion, and mentioning I had an actual appointment, he checked in my car and info and realized the car had been SITTING in the back lot cause they thought it was just a tow-in. So my car actually was not serviced or brought into the shop for TWO WEEKS - he apologized as I was frustrated and said they would start working on it right away.After that day Patrick started texting me from their automated service the first few days with updates and then those updates became less and less clear as he would check in with his tech and no updates were available. After a couple of weeks of this, I called and I was able to get a hold of patrick on the phone, and He mentioned that the systems were down so they couldnt diagnose as their headquarter systems that allow them to diagnose, etc were down.. mind you I do not know how accurate that is as I have no idea how all this works on the process of diagnosing a vehicle at the dealership. I understood, and checked in after a few days as he said the system would be back within the week. this conversation was April 21st, I didnt hear back until After I checked in with him April 30th to where I did not get a reply to the text until May 3rd when Patrick said that the systems were back and his tech is aware of my vehicles priority and I should know something today on it.And here we are, Last Friday I sent him a text and also left him a voicemail because all im asking for is CLARITY.Theres a couple of ways this business could lead with clarity.-You could be honest with the customer about the timeline to manage their expectations of when they could receive a diagnosis. If you miss that, be honest and reassess the timeline while being honest with customer.-You could be honest if you reach a dead end on the diagnosis process to let the customer know if they need to find a different place to fix their vehicle.-You could return phone calls when a customer wants to ask questions.-You could revisit your process of intaking new service jobs looking at the amount of cars you have already in the shop so that your customer service improves.and thats just a few points on what has gone wrong along the way on my own personal case.Today I left a voicemail with the Service Manager, Rene Perez in hopes that I can get some clarity. I havent had a car for 2 months now and I have NEVER experienced anything lie this - TAKE YOUR BUSINESS ELSEWHERE.

Every experience has been pleasant. Ed has been extremely helpful. Larry was a great salesman. The service department has been excellent.

Bought 2019 Tuscon and it keeps dying on me. I will be driving do road at 50 mph and everything stops working. Yesterday it happen to my 68 y o wife and me in the middle of a the dangerious Thunderstorm. Very scarry to be driving in storming rain and driving at 50 mph, and everything stops working. We barely got to side of the road without 17 wheeler hitting us. Never again wl i buy Junk Hyundai. ALLSTAR has not been able to fix it after7 times has not been able to fix. They keep it in service min of 2 weeks most visits were longer. Really sorry service dept.

Another bad experience at the dealership with my 2015 Genesis. I didn’t write a review the last time because the service manager comped the service. Today is different... The service manager, Rene, admitted they dropped the ball. I was at the dealership 3.5 hours this morning to get an oil change, tire rotation, battery check and air filter. Before I left the dealership I had visible caution ⚠️ lights displayed. I was told that it was because the air in the tires were low when I arrived. The representative stated when I drive the lights will go off. I asked how was the battery and I was told everything checked fine. As I drove the caution lights went off. I later had errands to run. First stop Sam’s; no issues until I tried to leave. I WAS STRANDED IN MY 2015 GENESIS! I called the dealership and was asked to get a jump and to head back to the dealership. They assured me the battery was fine so I asked them to check the alternator. Well they come and say the battery is bad and it will cost +$400 to replace it😡😡😡 I purchased a battery in November 2019... ?!?!REALLY?!?! I asked how did the alternator test... They didn’t test it. At this point I’m uneasy about everything so I ask to see the actual tests for the battery and the alternator. The battery is bad! The service advisor stated I would have to pay 27% of the the cost of the new battery.... prorated usage of the old battery. ???How is the battery bad at 3:50pm and fine at 10:30am???? IT WAS NOT TESTED THIS MORNING!!!I talked to the service manager he apologized and admitted they dropped the ball.Now my day has been totally inconvenienced! I was at the dealership this morning from 7:00am - 10:30am 3.5 hours and this afternoon from 2:30pm - 5:30pm another 3 hours. I SPENT A TOTAL OF 6.5 hours at the dealership today. ABSOLUTELY RIDICULOUS!!!SUMMARY1. They lied saying they checked my battery stating it was fine when I left the dealership at 10:30am.2. I WAS STRANDED at Sam’s because of the bad battery3. The Service Manager, Rene, Admitted they dropped the ball and that he would take care of me because of what I went through today. Another Lie!4. I still paid 27% of the cost for a new battery.... the prorated fee for the used portion of the battery purchased November 2019.VERY POOR CUSTOMER SERVICE! VERY POOR REPRESENTATION FOR GENESIS! TRULY APPAULLED to SAY THE LEAST!!!!I WOULD RATE THIS -10! NEGATIVE STARS!This never happened when Lee Carney was GM!

All Star Hyundai of Baton Rouge has the WORST customer service I’ve ever experienced.I dropped my car off at 2:30. An associate told me they would contact me when my car is ready. Why I passed by the dealership and they were CLOSED? No one called me to inform me on ANYTHING regarding my vehicle. I called to see what is really going on with my car and nobody has any answers because “the service department is closed”, so I can’t talk to anyone. When I say I am LIVID! This is the THIRD incident I’ve had with them. How do you fail to communicate with people about their vehicles? What if I didn’t have a ride & was stuck because they failed to communicate. I will never ever ever ever step foot in that establishment again! 🤬🤬🤬

Everyone was friendly and courtesy. However, the service tech left oil inside the vehicle as well as on the hood.

I randomly stopped by All Star Hyundai because I had started getting tire pressure notifications. I had the extreme fortune to get Carmaletta Washington-Jones as my Service Rep. I came in a client, but, I left a friend. As a Customer Service professional, it is disheartening to find that real and genuine Customer Service is a lost art. Too often there are men and women in Customer Service type roles who have the personality of a gnat. Some even come across as if they are doing you a favor instead of providing a service with a smile, and many come across as not really liking people and should be in an office cubicle surrounded by file cabinets and paper.This was not the case with Carmaletta! Carmaletta is the epitome of OUTSTANDING CUSTOMER SERVICE! She has the GREATEST personality. She looks you in the eyes and makes you feel like you have her undivided attention and for that moment, you are the most important person to her. I engaged her in conversation, when I learned that she was from my hometown, Chicago, Illinois. She responded back to me with delight as she continued to conduct the business at hand.I relocated to Baton Rouge, LA in August 2015. I will be heading back to Chicago at the end of this week, almost exactly 2 years later. I had heard for years about the warm and friendly Southern Hospitality in the South. I was dismayed to learn that was not altogether true. I have learned that warm and friendly Southern Hospitality can be found in men and women anywhere and everywhere. Carmaletta is one of those women!All Star Hyundai has a GOLD MINE in both Carmaletta Washington-Jones and Bro. Gregory Moses, All Star Hyundai Sales Manager. Between the two of them, All Star Hyundai has provided me with THE TOP AUTO SERVICE in all of my experiences between Chicago, Illinois and Baton Rouge, Louisiana!THANK YOU, All Star Hyundai, for BLESSING ME WITH YOUR BEST!Sincerely,Michele Evans-BrockAll Star Hyundai10313 Airline HighwayBaton Rouge, LA 70816

Horrible! Rude. Refused to do recalls on my vehicle, would not communicate as to when I might get my car back. NO ONE ANSWERS THE PHONES OR CALLS BACK!!! Threw me and my mother out ! Dropped key in window and told us to leave because I asked what was being done to my car... Really? If you want to deal with belligerent, rude people who act like they are doing you a huge favor to even look at you then this is the place to go. It should not be called the Service department is really little people may approach GODS THRONE if you dare!

I have a 2008 Hyundai Entourage SUV. There was a recall notice so I took my vehicle in to have the work done. In 2013 I had recall on the sliding doors. However, the door never did work correctly. July 2020 when I took my vehicle in I asked if they could try and fix the sliding door since the 2013 recall was so long ago. Guess what, Hyundai repaired the door free of charge. What a blessing that was for me. LOVE MY HYUNDAI ENTOURAGE, BEST VEHICLE I HAVE EVER OWNED. THANK YOUHYUNDAI.

Car set in the shop for 2 days without them even having done any work. Service department wont answer or return calls. Absolute joke.

Do not buy from all star Hyundai. Their service department is the worse I have experienced in all my years of owning a Hyundai vehicle. They have made me not want to buy a Hyundai vehicle ever again. Their service DEPT does not send updates on parts and makes the customer come to the business in order to find out the real truth. They send false text messages about parts updates just to appease customers quickly and don’t follow up when their deadline expires. I have had to go to Ralph Sellers Hyundai which is farther away to just get reliable and quick service. Again do not recommend all star Hyundai for anything.Ive attached a picture of the text message that was sent by a service advisor at All Star Hyundai after they ordered the wrong part and then replaced it anyway. I was told that I would have the part ready in 5 days (on 7/24/2020) and here it is 8/9/2020 and I still dont have the part and I had to go to the service department on 8/3/2020 to find out information since no one ever contacted me. The service advisor sent me a text message to just appease the issue and never tried to follow up on anything. This is why I am going to Ralph Sellers Hyundai and I will tell all the people I can to do the same.

It is not very often you leave a review for a dealership when you do not purchase a car from them, but I felt the need to do so. Chris, the Service Manager, was awesome. He worked with me personally to try and track down a vehicle that was specific to what I wanted and needed. While the dealership that he was working with was unwilling to trade the car so that I could purchase it here in Baton Rouge, I appreciated the effort that he put forth.

Went to the dealership to look for a certain car in thr ad. After not being greeted by three people and finally getting assistance, they had no record of the advertised vehicle. Salesman confirmed it was a teaser ad to get people in the door and he was sorry and it (teaser ads) made them look bad.

Patrick Bryant was most helpful. He took the time to actually replace my gas cap himself.

Service department is trash! They made me wait over 24 hours for a recall repair! Only to tell me...NOTHING HAD TO BE REPAIRED!!! They had my car just sitting in the parking lot, they didn’t even have the decency to call and tell me that it could be picked up. I had to go down there, they told me to wait out front in the pouring rain for 25 minutes while they tried to located my car! They’re trash! They couldn’t even put their real name on the paper because they knew people would complain! Please I beg all of you to make the trip and go somewhere else before you bring your car to this rinky dinky trash “service” department! Worst attitudes ever! Completely unethical! No class, no couth, no integrity whatsoever!

We had a great experience with Allstar Hyundai. Highly recommended...

Here’s my experience with all star Hyundai of baton rouge and it is %100 honest i had a car from a rent to own company and the terms were bad so i really wanted out of that car it was a Hyundai sonota btw i just happened to bring my car to this dealership for service when a salesman walked up to me and asked me to let him help me get into a car with better terms which i did just that i let him help me and he got me into a 2016 Hyundai Sonota had I’d known from that day i would have to continually be in and out of the service department i would have NEVER!!!!! Did business with all star Hyundai i know it’s a used car but inspecting a vehicle before you put it on the lot to sale is a must do they not know about lemon laws etc . The day after i brought the car noticed their was no sticker saying if the oil needed changing or had been changed, the brakes sounded a mess, the break light was out as well took it to the Hyundai service department for all of those reasons, as soon as i pulled off down the road the engine light came on it was off and on for a while I contacted them about that they gave me the run around for a while, now I’m back at the Hyundai service department come to find out the car is burning oil haven’t had the car but for 3 months I’m good about having the oil changed but still i have to add oil none stop i did my research seems I’m not the only one with this problem with the 2016 sonota I’ve read that plenty of people has had that problem with the oil burning out so maybe it’s just Hyundai itself but who am i to know just a overall horrible experience I’m paying for a car I can’t enjoy I’m over it no interest in the car anymore

Easy to set up an appointment, but a little lost on where to park for my appointment. Great service, especially the texting feature to stay updated and pay online. Quick return of my car!

Hyundai always makes it a very pleasant experience! My service is always exceptional and very timely. I am so happy we decided on purchasing a Hyundai Palisade.

The staff was very courteous. An appointment time was assigned to me.There were very few guests in the waiting area which was very clean.

During this time as we are challenged with the coronavirus and getting things done that we need, I am glad that I can count on All Star Hyundai. Service has always been great and this is my third Hyundai. The service reps are excellent in customer care and making sure all of your car care needs are taken care of. Thanks All Star!!!!

Tiffany Harris was very rude.... unprofessional and obviously has very poor customer service skills she has her picks on who she is nice or rude to.. argued with me and I was not talking to her....Had to make it her business to let me know she makes more money than me she was real heated to say I dont even know this lady...I feel I was discriminated against treated less than others that were at the desk for help.I feel like she profiled me because I went in with a scarf in my pajamas on just to ask a simple question. The other employees did not want to intervene the altercation or even tell their employee that she was wrong....If those are the kind of people this company allow in there facility thats really bad business. Im waiting to see how this situation will be resolved....I will give updates on the results.

Mr Sammie and Ruston did a phenomenal job at helping me find the truck I was looking for at a price I could afford! I will definitely be returning to this dealership in the future!

If you value your sanity, do not lease or buy a car from this shady dealership.Completely unresponsive once they have your money. I have tried to contact anyone at the dealership via phone and email for about 6 weeks now with NO response in any capacity. They made my leasing experience a nightmare.

This is my 2nd Hyundai Sonata and I love it!! Ive edited my 5 star rating to 2 star. All Star is very busy and service is hit & miss but staff is friendly. I’ve had problems just getting a 800 # for the extended warranty which isn’t all the finance guy promised it was but I’ve used it several times. If I buy another Hyundai it won’t be at All Star. They overbook service department, sales manager never addressed my concerns I emailed him about & they took THREE weeks to fix the dent they put in my car while changing the oil. Can’t get through on the phone & voicemails go unanswered. They lost a new car sale to Ralph Sellers. I’d rather go to Gonzales for excellent service than 5 minutes to bad overbooked service.

Friendly, efficient, hard working staff. Work completed in time estimated.

Easy to make appointment, check-in, check-out. Service was great!

If I could give them zero stars, I would. In January I went to look at couple of vehicle models. Typically you have a pushy salesman trying to make their commission. The salesmen on this lot could not care less. My husband and I had to be the pushy ones just to see the vehicles, which was a huge shock as month’s end was nearing. We ended up purchasing the model I wanted from a Hyundai dealership in Lafayette that actually wanted the business. About a month later, though, I noticed a defect in the trim, which would still be covered under warranty. Since Lafayette is 45 minutes away, I decided to try my luck with All Star again. My husband brought my car by in March, and pictures were taken, and no one got back to us. Then all of the COVID stuff started, which became their excuse for everything. In April, when I called, no one could located the photos or an update. In July I was told to text the photos. In October I left a voicemail for the service manager but never received a call back. Finally in early November, I’m told that no wonder there’s no record of anything, they only have one tech who works on my make, and everything’s done by appointment. The guy also seemed adamant that it’s just hard water stains (that stained the entire bottom window trim on one window but not another, & the top and corner on a different window, etc. and isn’t spotty at all, but evenly “brushed” and discolored the whole way). I get an appointment 2 weeks out, and my husband arrives at 7:20 for the 7:30 appointment. After being there for about 45 minutes & nothing happening, the guy walks out with a technical service bulletin about hard water stains and says to take it to an auto spa and have the work done, and bring it back if that doesn’t work. Spoke with someone ay H2O Autospa, who like my husband and myself, had a very hard time believing the trim wasn’t defective after we described the issue and sent pictures. They are going to give it a try, and we shall see.. The people at All Star seem pretty darn lazy and incompetent. I take a lot of pride in my career, so I work hard and do a good job, and it’s a shame that these people seem to take pride in being awful. Everyone but the ladies who answer the phones are cocky.

I recently purchased a 2018 Hyundai Kona Limited edition a little over a month ago. I wanted to wait a little while to see how things went with the vehicle before giving a candid review. I must say I am very pleased with my purchase. I drove back home to Arkansas 5 1/2 to 6 hours on ONE tank of gas (oneway). Rodney Hebert was my salesman. He was very knowledgable about the vehicle given the fact that it is one of the newest models to the Hyundai family. Thank you Mr. Hebert for being extremely patient with me during the whole process. I truly appreciate it! I highly recommend All Star Hyundai to anyone. Thanks Hyundai, I can now ride with NO worries!🙂

In January I had a issue with my 2017 Hyundai. I brought it into the Hyundai dealership in Baton Rouge and they gave me a quote of 4300😠 to fix my abs system. My vehicle was still under the bumper to bumper warranty but Noel the manager said that since my car had previous damages worked on from the rear that the warranty possibly would not cover the work to be done which I understand. Obviously this amount seem to be extremely high for rewiring my vehicle. So needless to say I chose to use my regular mechanic which charged me $400 (tax incuded)😁 for labor and parts. I saved $3,900 from not using the service department at this stealership. Ive heard of people like this selling bottled water after a horrible disaster for $20 a bottle. Just dont forget get a second opinion. Needless to say I have driven my car and everything is working as it should now.

Staff is very friendly, however waiting two plus hours for oil change & tire rotation is a little extreme. This is my second oil change & again the service department is short staffed. All Star Hyundai may need to hire more service staff.

My daughter purchase a vehicle from there. Donetta Dixon to be exact. The manger Christopher Solemnly is the most unprofessional person. I have every experience in getting a car. My daughter was at the Dr. today. She purchased a Hyundai Tucson that had issues with the check light coming on twice I believe. She opt to trade cars. Plus she had to get in a cheaper car. They first try to put you in a high mileage cars. The Nissan CRV has transmission issues. Everything was find when she came in the first time with the 3,000. Once the check light came on two times. Christopher was like you not paying for we will take it to service. One time I understand but a second time. Which her having to get a cheaper car. The Tucson was going go back. She got the Nissan soon as she drive off. The warnings light come on front wheel drive. It speeds up every time she change lanes. My daughter was in tears. Coming up there 2 weeks with issues. This is the second time this Chris man has gotten disrespectful. He told her today you going sign the papers or I’m reporting car stolen. Which she was due to come back till Friday. I told her leave Dr even after they ask to admit her cause swelling in her feet. We get to dealer Chris walks on her give me my car keys as if he going hit her. I gave him the keys. Even as her mother I needed to get her things out car. He said hurry to me. I’m 60 years they lack respect. I’m nothing is because she is a woman they try to get over. He call this morning when saying he going report a car stolen that was a demo given to her yesterday. In other words he try to force her signing a loan. I hung the phone up on her cause she was getting upset in the Dr. He call back 3 times and threaten her he reporting it stolen. Demand my daughter to talk to him. Mr. Christopher lacks kindness and professional service. I know with his culture being Africa they have culture issues. But this not your child. As a customer you don’t talk to anyone or have a child to handle this old.

Ive had service, mainly oil changes, at this location since I purchased my vehicle in 2017. Sometimes its fast. Sometimes its slower than Id like. The service youre asking me to rate, was great. Given the circumstances of today (COVID-19) I asked to forgo the carwash and them telling me everything else that needs to be serviced, they did exactly that. I didnt want to be in the waiting area any longer than I absolutely had to be. Customer service was great as well, from intake to checkout. I had a pleasant experience, given I was really on edge having to be around more people than I had been around since our stay-at-home order. I am sorry the technicians had to work this whole time, but I am thankful they were there because I realized I needed an oil change just as the stay-at-home order came down from the Governor.

My spouse and I recently decided to purchase a vehicle . I was looking for a dealership where I could get approved and get something reliable . The team here was great very helpful and made sure we ended up in a great car for a decent price . Our sales associate Rodney Hebert was very helpful and friendly . I highly recommend asking for him . Thanks again Rodney !!!! We love our new accent

My most recent experience was great! It was quick, efficient and honest! James was pleasant to speak to and took great care of my car. I have no doubt trusting this team with my car. Thank you, All Star Hyundai team!

Would give zero stars if I could. Service department here is an absolute joke along with the entire management team at this dealership. Do yourself a favor and service/ buy somewhere else other than here.

I ran into a minor engine issue with my new Elantra and All Star Hyundai took good care of me. Chris, the manager, was very kind and made sure I was happy, I was able to use a loaner car for a few days. I am really satisfied with the performance of my car and its features. Hopefully this was a little glitch and I can move forward.

I would like to say THANK YOU! to Mr. Thomas Powers for all his help! There is no other way to describe his service, besides excellent. He made sure everything was in order, he listened and tried his absolute best to make sure I get exactly the car I was looking for, and a financing plan that works for me. He was very careful with the paperwork, and with explaining everything about the car. He was also very professional and respectful. I would highly recommend asking for him, to anyone looking to purchase a car from All Star Hyundai in Baton Rouge!

Edit: the service manager called me. They towed my car back to the shop and provided loaner. Ill update the review when I get my car back. Hopefully we come to a good resolution.A bad service job nearly got me killed. This dealership was performing a warranty engine change on my car (that was a process in itself).Yesterday, I received the call telling me the repairs were complete and my car was good to go. They urged me to pick it up right away because they had sold my loaner car and needed it back as soon as possible (this is the fourth vehicle that they claimed to have sold and needed back). Long story short I quickly got to the dealership. The advisor drove my car to the front of the shop and let me in before saying have a good day. I get inside and see three warning lights lit up. I was livid. How did the advisor that drove my car to the front not see these lights? How do you tell me my car is good to go after holding on to it over a month and then hand it back to me with three warning lights? I go back inside and show it to the advisor. He says - no big deal. Its just a wheel sensor. He does not elaborate. He does not provide a quote. He does not tell me why this wasnt addressed during the month they retained the car. Nothing. I finally had to ask all of these questions since I no longer have the loaner vehicle. I even ask if the car is safe to drive home so I can bring it back yet again later in the week to get the final repairs done, since they likely had to order the parts. HE SAID ABSOLUTELY, ITS SAFE. ITS JUST A WHEEL SENSOR. Trusting him I left the lot and got almost home when I lost complete and total power to the car while driving. One of the issues with this apparent wheel sensor, is that it causes auto hold to be engaged (mine would not turn off), so when the car is off it automatically kicks on the emergency break. When I lost total power my car threw on the EMERGENCY Brake which caused my car to jerk and almost hit a car near me in oncoming traffice. With no power I also had very little steering. It took all the strength in me to regain control of my car and move to safety off of the little inertia left. With the help of others I got the car to my drive way.My dad poped the hood to check the battery. It was fully charged with full voltage. Yes, my dads a mechanic. He knows what hes doing. He then does an entire look of the car. 1. Immediately he notices the hood hydraulic is broken and wont stay open. 2. The AC valve caps are all missing. 3. The ground bolt is missing (hence the reason I lost power). 4. My engine fluid they replaced was at the low line. 5. all of that on top of all the warning lights I left with. The paper I signed said my car went through an inpsection before leaving. No way in hell this car passed an inspection. Ive already filed a report with consumer affairs and placed three calls at the dealership and am awaiting a response. They never answer in a timely manner.This is completely unaccettable. Had I taken the interstate like I normally do, I could have possibly died from a serious car accident when losing power. Thankfully I was on a side street with very little cars this time. The one car I missed was because of the grace of God. Im scared to death to drive this vehicle.

Wouldnt go back there if they paid me. They mis-diagnose or make up non-existent problems just to get your money.

Tiffany is amazing as well as the Forman over the techs. But Im going to another Hyundai dealership for service.

This is the only place that will work with your credit score no matter what it is

Buying a new car should be a positive experience. When spending thousands of dollars along with all of the associated logistics you really need to surround yourself with honesty and integrity which is not present at al at All Star Hyundai. Unfortunately the All Star Automotive Group seem to practice illegal but never enforced bait and switch practices. Their advertised prices are simply there to lure you in. Once there the price changes. Avoid All Star Hyundai if value your time. The other local dealer is no better. We ended up buying 2020 Sentra from Price Leblanc. We have bought 4 cars from Price Leblanc in the past and have always had great experience there. This is not my first run in with All Star. Back in 2011 we bought a Sonata Hybrid. We tried All Star but ended up buying from North Park Hyundai due to extraneous pricing at All Starr. North Park really did a great job offered me more for my trade and was $1200 less expensive. My advice? Dont be a victim of shady unethical practices. Buy elsewhere! Save money and time!

Tiffany Harris did a wonderful job, she was very respectful and kept me updated on the progress on my car repair.I had an excellent experience and definitely coming back

Always great service at All Star Hyundai in a timely manner.No pressure for you to do work on something you didnt request.They are always very nice and polite

Best salesman ever!!! We came, we saw, we conquered!! Thanks Aaron youre the best thank you for working with us. The car is amazing I fell asleep on the joyride home:)

The service department needs better customer service. We had a 1:00 appointment and had our vehicle towed the night before and left the keys in the drop box. Well we tried calling several times the next day starting at 7:00 am but they were always busy. We left five messages for a return call but still nothing. We only wanted to let them know that the vehicle was there! You would think that they would have returned all messages before leaving for the day but no such luck. We have always received great service but I’m extremely disappointed.

We had a great buying experience for our first car purchase. We purchased a 2018 Santa Fe Sport, and are completely satisfied not only with the car, but also the incredibly friendly service from our salesman, Rodney. He was exceptionally attentive to our needs, and incredibly responsive for any questions we had throughout the purchase. We could absolutely tell he puts the customer first. We highly recommend All Star Hyundai for their quality and friendly service!

Patrick was friendly and professional. My vehicle was ready for pickup at the end of my workday. My recall issue was handled and my alternator was replaced.

Bait and Switch!!!!Im very upset at this dealer. After finding a Civic online, my son was excited about checking it out. He asked me to come with him, so I told him I would. I live in New Orleans, so before I drove 1.5 hrs to see the car with him I asked him to call and make sure the car was there. He did and they told him it was.But, when we got there an hour and a half later the salesperson said they didnt have it and asked if wed like to see anything else. A manager confirmed the car wasnt there and then got offended at me when I told him what I thought of them doing a bait and switch on me. He tried to blame the mistake on another department and then on my son for calling the internet sales department instead of the used sales department. My so later called the internet department and talked to the woman he had called earlier. She told him that she had just made a mistake and not entered the car as sold onto the website. So, the reality is either that the dealership is incredibly incompetent or that they are deceptive. Im not sure which is worse. But, I highly doubt that a car that was on the lot for the last six weeks according to the CarFax was sold suddenly the day before we decided to look at it.These are the type of salespeople that give car salesmen the reputation for lying and deception they have. DONT TRUST THEM!!!! If theyll do this to someone wanting to buy a used 5year old Civic, for crying out loud, what will they do to sell a $30,000 car?

Tiffany was amazing she deserves a raise. Shes friendly and works fast!