The service is very lousy they have very nasty attitude they’re understaffed and maybe they need to hire new people with better attitude that really want to work a job. They really gets on my last nerves. I had to give this a one star to leave my review but it is zero absolutely zero for me.

It’s literally NEVER open. why is it even here if it’s never open?

Best to just go upstairs to the real Sephora, which I LOVE as it has good service and knowledgeable staff. The JC Penny Sephora has lousy customer service with lazy employees. They also never give out samples like the real Sephora does. Seriously Sephora pull out of JC Penny, they drag you down.

I went to get assistance to find the right foundation for my winter complexion, and there was only one person working, which may explain why she was so sarcastic. She did help me get samples to try, but i could have did without snarky attitude.

😊

Only had one employee working,so there was a bit of a wait,but very friendly and helpful.

Wonderful store! All you do is visit, look around to see if they have a fragrance that you have been checking out online or wherever & they let you get a sample to take home & try out. This was tha 1st time I had ever been there for myself & tha young lady that was there that day was so extremely helpful. Even tho she was busy doing something else when me & a woman friend of mine went in, she still seen to our wants & needs! I really hate that I cant remember her name. THANK YOU soooo much!😉