When I entered the store the associate Ahmad immediately asked if I was cancelling service just because I had equipment in my hand. I told him I was returning items and picking up new ones. He proceeded to return my items, then said have a good day. I said what about my new items...the man on the phone said there would be equipment here for me. He said oh no the equipment comes to your house...I said NO the equipment is here because I got a store front pick up not a delivery. He said that wasnt possible. So I told him to give me my modem back because I would be without internet. He then proceeds to say I already returned it Im getting you a new one now....Im confused! Why tell me you cant get me a new one here just to get me one anyway. I also said I needed the flex cable box, so he went in the back, gave me a bag and said have a good day. I looked inside and there was only one item. I said what about the cable box. He says Oh you want that too? At this point I could tell he wasnt paying me any attention. He went and got it and said once again to have a nice day. I was flabbergasted. Ive never been so blatantly ignored by an associate before. All the while the other associate was talking very inappropriately and using her cell phone the entire time I was there. This location seems very ghetto and the workers obviously dont care about the quality of service. A shame.

I wanted to write a bad review but th customer service was excellent at this store. My problems were addressed, it didnt go my way but the courteous and professional manner of the staff was top notch.

The last 2 times I had occasion to go to the Xfinity lobby the quality of customer service I received was outstanding. I was pleasantly surprised. Today from being greeted at the door, offered hand sanitizer, directed to the agent that was going to assist me, having him fix my issue and exiting the building took 10 minutes!! Bravo, Xfinity on a job well done!

This was my first there when I walked in the girl at front was rude as hell and I feel like if she didn’t want to come to work today she should’ve stayed home… Kara was amazing she was very helpful and explained everything great and her customer services was a 10

The customer service was perfect. He was very patient and made sure I was completely satisfied before I departed.

Waited over 20 minutes just to return a cable box and they still cant figure out how to give me a receipt showing it was returned.I now have to waste more time calling the 800 number to confirm it was returned in the system so I don’t get a surprise bill.Very glad to cancel service.

Pretty busy today @12p, but customer service was up to the tasks of serving everyone quickly. Appreciate that. Excellent people.

I wanted to change phone number and carrier. Xfinity offered $15 a month for I gig of service if I added it to my internet was using less than that on my former carrier. However I needed to buy a 5G phone but I refused to pay more than $200 on a pay plan for a year,so I ended up with paying $31.00 a month for my cell phone. Which is still less than the $50 on my former phone carrier.

Very fast service, they replaced my defective equipment quickly, in and out in under 10 minutes.

I am so happy with the customer service I was given here, especially by the lady with a short cropped haircut who helped me with an out of state return issue on 9/11 at 4:30 pm. Definitely restored my faith in Comcast which usually is a headache to do business with.

Service was great in person. Felt so much better than on the phone

Attitude matters. In these trying times, many people appear to be on edge. This includes the employees at Comcast. The service is adequate, but the atmosphere is not inviting.

Made an appt. Very helpful, prompt, courteous. Make an appt on the store website

Not crowded at 10:30 am..Very professional pleasant staff..Quick service..

Denise is one of the managers that I had the pleasure of working with their customer service is outstanding for both management and employees ☺️👍

Return ed cable boxes. Bought 2 cell phones..Great experience today

The service provided was informative and educational. The staff was kind and well mannered

The staff was friendly and handled the customers quickly. I was informed when I entered that there was a long wait.

Thats not my Comcast Xfinity building its the wrong building its it Road 11th in Scranton Carbondale Highway desperate to be out of a job I hope it up by up by the wrong Mart

I just say, over all they are courteous n efficient

The staff was very polite and respectful. The service was quick

After 10 calls in two days with the run around on the phone, I went into Xfinity. Finally I talk to someone who was knowledgeable and get the problem solved. People on the phone they need more training all they do is give you the runaround and keep telling you call this person or Im going to transfer you here and there

I paid for service and arranged to pick up my equipment at this location. I have been waiting for 45 minutes. I was told that my information was in the system when checked in.Im not sure why it wasnt ready.

Great costumer service.Nice people.

I came to the store because I needed a phone ASAP! The store was busy and Shameia Morrison was helping everyone! She is amazing! She helped us all at once and made my buying process a breeze. She was patient and professional, she took her time to explain my options and helped me pick the best one for me! Her customer service is the only reason I would come to this location again even though it’s so far from my home. Shameia has a great attitude!!

Literally the best customer service I have had in a long time when I first arrived it was packed people waiting their turn I thought it would take forever but they all did their part and got us in and out in less than 5 min no lie had to be at least 4 people working and like 15 people waiting they handled it with style and grace very professional polite friendly over all happy with my experience almost never leave reviews but this was Exceptional would give 10 stars if I could

Very friendly staff...not too long of a wait even though they were short staffed.

Hope is a customer service representative & did an amazing job!!! She doesnt know I was gonna leave a review & still left her ID number.Her ID number is 24462 great job!!

Great office and customer service. The internet service is very weak.

Great customer service, friendly staff. Was in and out minutes. Came to exchange my wireless box. Was greeted in seconds and out in less than 5 minutes.

Fastest and friendliest service I have EVER received at a Xfinity retail location.

Aleesha is a miracle worker and so very helpful and patient! I spent over an hour on 3 calls the evening before and got nowhere so made an appointment to go to the store to see if they could help. All of a sudden-my emails stopped sending and receiving. Aleesha figured out my email problem and I was out the door within 10 minutes. She also explains everything. Go find Aleesha!!!!!!

Honestly if xfinity was a person, i would hire a voodoo expert to curse them. I am selling my house because i actually need internet that works. There isnt one good thing about xfinity. Oh if you are a client if your bank has a searchbar in your chk acct. search all the little draws they do. 5 dollar 10 dollar. I found it by accident

Lloyd at the rotunda store the man is on his job excellent! 👍👍👍

I had a very pleasant visit I would go again

The internet goes out so often I’m contemplating what the point of existence is. It literally goes out at least 20 times a day. 0/10

Its a very crisp and clean store. Great customer service. The atmosphere makes you want to buy more stuff

Comcast/Xfinity is the WORST. Just got hung up on by Customer Service (after they confirmed my number for a call back and still have not). You will go through a call center for all calls and it is abundantly clear the CSRs don’t care what you think. There’s also nowhere to dispute your billing amount on your account. Wish I could give negative stars. Can’t wait to move and be out of this media monopoly with them.

Destinee Brown provided the absolute best customer service I have ever had in my life. Sounds dramatic but its factual. She understood my particular circumstances and made it easy to sign up for new service. I would recommend this store and Destinees excellent service to anyone.

This location has amazing service. All of the employees were informed and kind. I was in and out with my new router.

Im adding a star because of my most recent visit. The representative was very knowledgeable and helpful with my questions. The store remains in good condition. There was a cleaning lady working hard while I was there, helping to maintain that

The woman at the front door was pleasant and did her job well. The wait wasnt long. The woman who actually waited on me was oddly argumentative.Comcast is awful, but that is another matter.

Possibly the most criminal company in Baltimore.Charged $40.00 when they came to replace a defective router that THEY supplied. $14.00 a month to rent a router that only worked for 40 minutes at a time. And then $40.00 for them to come and replace THEIR defective equipment.And watch your billing....they will double bill you if you dont pay attention.I guess thats how the Snyder family became multi billionaires.

She was very helpful and resolved in my problem and very courtesy and very informative of whats going on

Ms D. Brown is a super talented, very personable person. I was able to get what I wanted easily. I did not have wait in a long line as went during late lunch. I would visit again.

A HUGE thank you to Aleesha & Denise for helping my grandmother, Miss Betty, with her phone last week. She has NOT stop talking about how incredible their customer service was and lord knows I ain’t got the time. Thanks y’all!!

This was my worst experience ever, and Ive been to Somalia! More than a hour wait just to pay a bill. I finally left and figured out how to pay online.

Aleesha IS THE BEST at the 40th street Xfinity store in Baltimore! So very helpful and went above and beyond her customer service duties. A very satisfied customer here!

Great service and the employees r very efficient as well as helpful, they go beyond the call of duty to make sure everything is ok with ur service. Shout out 2 Cynthia n Kendall.👍🏽👍🏽👍🏽👍🏽👍🏽😇💖

In person customer services is good .... there online and automated systems are frustrating and nonresponsive to customers needs

It was so nice looking inside and neat. Also the store associates were very helpful.

This is the worst company for home security & for a manager returning your call. They always claim no one is available & I will be called back. Which hasn’t been done, also, they charged me $400 for equipment they confirmed I returned & told me I would get a credit for, which I haven’t, and keep getting the run around about what happened. Their home security is trash!

She was very nice and clearly spoken with everything we needed to know.

Service was pleasant and fairly quick.

Great friendly knowledgeable service

Very nice and professional took care of me quickly

Make an appointment. I went on a Friday afternoon and the line was long and slow. The service is good but waiting outside in the cold was annoying.

I had to wait outside because of social distance, but once I got inside the service was wonderful very polite very helpful I would have given her a hug had it not been for social distance

The Gentleman who was working with me was very patient and polite 🙂

You should make an appt and be on time if you are late, you wait in line with everyone else, outside. Not a fun experience. Once you are inside, they take good care of you.

Great customer service!!😇

Xfinity just lowered the bandwidth and reallocated it to other areas and breached my contract with them. I have 1 device and I can’t even watch a movie from Netflix on my TV. They admitted to cutting the bandwidth and said if I wanted to get the same amount of bandwidth I previously had, I had to pay extra for it. Compete scumbags.

Customer service was Pretty goodThey had me standing outside...When it was Freezing

Adhering to Covid precautions to keep everyone safe. Short wait time. Fast in and out process to exchange equipment.

Friendly, knowledgeable staff. Fast service. COVID conscious.

So much friendlier that in other Concast offices, here they didnt argue with me, the customer. Im coming here from now on.

The staff here is wonderful. Everyone was a tremendous help. Especially Paris and Destiny. They went above and beyond to ensure my needs were met. Thanks again ladies.

Very good staff

Pablo is awesome...sorry if i didnt get his name correct. Very helpful and knowledgeable. He is great at customer service.

Great customer service

Customer service is nonexistent robot voice even when u ask to speak to a live person. In this country i am dropping them and going with Verizon

No communication between anyone at this place. Everyone with this company is jacked up

Fast serviceFriendly customer service.

Very clean and helpful staff

I was told one price then when I got to the store it was a whole different price and what kind of package I asked for specifically because of what I wanted to watch was not what I asked for so I will be canceling my membership

Despite a short wait, the help was speedy and better than expected!

They cool most times they try to be fair

I have always worked providing services, I think that is why I am so sensitive to the treatment of people. I arrived a week ago to return a cable equipment and Dennis attended to me, what kindness, what speed to work, what diligence!!!!!!😊😊😉👏👏👏. I congratulate you for having an excellent staff !!!

When I go there I shop for my food and pick up my medication and household Supply

The worst automated answering service ever. All I want to do is find out if you had a phone in stock. After 30 minutes I finally get in touch with a person just for him to put me back in automation. I have internet, cable, and mobile phones with you and unless youre paying a bill no one wants to hear from you.

The lady who “helped” me to return the Modem/Router device was rude. The place was empty so there wasn’t any excuse to say she was running busy and needed to help as many customers as possible.Where’s the Customer Service Experience that Comcast brags about??01/05/19 5 pm

Very friendly and look forward to helping you,

Treated disrespectfully and you stand in line while everyone complains about the last time they were there. The manager Denise gave me her card like she cared about my problem. She didnt reply to my email When she told me to email her. When I returned a piece of equipment someone else there sent a link to my phone to remove it from my account. She didnt remove it she dismissed me from the store. Nobody looked me in the eye. This place is hell and everyone here hates you and all life. They punish you for not just going online. This is the world of the future.

Very clean and well run. Great products on display and wonderful service.

Do to covid I can understand latency in the Internet speeds. But I have 1G and live down town yet Im only pulling 400 Megs and pushing 50. When playing a low bit game that your phone hotspot can handle, Im lagging. I know its not my pc. Also their process are harsh and the hotspot on the go sucks

Usually good service but wouldnt put protective glass over my cell screen.

It was very nice I will be back

Shameia was fantastic!!

I like the Cocos safety measures at the door, the plexiglass shells at each station. The Agent assisting me was very patient (mostly), clean facility but not much parking.

Good service

It was real cool and chill

Internet is frequently down and never reaches advertised speeds. Customer service line is programmed to keep you from connecting to a real person and is unhelpful on its own. Would recommend using anyone else, but theyre the only internet provider in my area, so were kind of stuck with them. If I find an alternative provider, Ill make the switch as soon as possible.

Only able to help one person at a time with 25 people standing in line. This will be the last time I come here.

Rude mask patrol employee!

Computer automated service sucks

Extremely slow and rude staff.

Great customer service they are covid 19 ready and equipment to assist all your request and needs

Quick easy equipment returned. Very safe. During Covid time period.

Great customer service. I was in and out in 10 minutes.

Called for 8 days to report a problem and no one showed up. Spent over 8 hours on the phone and cannot get help. Called to complain and still cannot get past the automate system that cannot figure out what to do - worthless service